Support | TEACHERS

Frequently Asked Questions

How do I create a new teacher account?

There are several ways to create a new student account manually. Directions for creating a student from both admin and teacher accounts are below. To enter a large number of students into Reading Plus at one time, view the section below titled “How do I import students or staff?”

Administrator- How to Create a Student, method 1

  1. Log in to your admin account
  2. Click on the green “Students” tab at the top of the page
  3. Click on the “Create” link at the bottom left of the page
  4. Fill in the student’s First Name, Last Name, Username, Password, and Grade and any additional information
  5. Click Save

The student can then be enrolled in their class by the teacher or admin. See the section “How do I enroll/unenroll students in my classes?” below.

Administrator- How to Create a Student, method 2

  1. Log in to your admin account
  2. Click on the green Classes Tab
  3. Click on the green gear next to the appropriate class name
  4. Choose Enroll/Unenroll Students from the menu on the left
  5. Click the plus sign that says Enroll
  6. You see a list of all students who already have a Reading Plus account
    • Check that your student does not already have an account
  7. Click the green Create New Student link
  8. Enter the required fields and any additional information
  9. Click Save or Save & Create Another
  10. Click the “Done” button

*This method will enroll the student in their class without any extra steps.*

Teacher- How to Create a Student – Teacher Guide

  1. Log in to your teacher account
  2. Click “Settings” in the top right corner
  3. Click on the class that you want to enroll the student into
  4. Click the “Enroll/Unenroll Students” link from the menu at the left
  5. Click the “Enroll” button
  6. Make sure that the student’s name is not listed
  7. Click “Create New Student”
  8. Enter the required fields and any additional information
  9. Click Save or Save & Create Another
  10. Click the “Done” button

*This method will enroll the student in their class without any extra steps.*

Administrator-How do I create a new teacher account? Administrator Guide

To create a Reading Plus teacher account manually, follow the steps below:

  1. Log in to your admin account.
  2. Click the green “Staff” tab.
  3. Click “Add Staff.”
  4. Enter the first and last name of the teacher.
  5. Enter the teacher’s email address.
  6. Enter their username (email address recommended).
  7. If you are creating an administrator account, check the box that says “Administrator rights when checked.”
  8. Click Save or Save & Create Another.

The teacher will receive an email with a link to set their password. They will then be able to log in to their Reading Plus account with their new credentials.

To enter a large number of teachers into Reading Plus at one time, click on the “How do I import students and staff?” section below.

How do I import students and staff?

The Importer is a tool that allows Reading Plus administrators to create a large number of student or staff accounts at one time. Please visit our imports page and follow the steps provided to prepare your import file. Make sure the file is named “teachers” or “students” and saved in a CSV format; otherwise you will not be able to import the file. Once you have created the import file, follow the steps below to import the students or staff into Reading Plus.

  1. Log in to your admin account
  2. Click the green “Site” tab
  3. Click “Imports” at the bottom of the box on the left
  4. Click on the green button for either “Upload Teachers” or “Upload Students”
  5. Select the appropriate file from your computer
  6. If the box is in red, review any changes that may need to be made to the file
    • Make the necessary changes to your file
    • Click Reset Importer
    • Re-import your updated file
  7. If the box is in green, ensure that all the information is correct
  8. Click the Import button to complete your import

Your students or staff now have Reading Plus accounts at your school!

How do I create a class?

Below are steps on how to create a Class in Reading Plus from either a Teacher or an Administrator account.

Teachers- How to Create a Class

  1. Log in to your teacher account
  2. Click “Settings” in the top right corner
  3. Click “Create Class” at the bottom left of the page
  4. Enter your desired title for the Class
  5. Click Save
  6. You will be automatically assigned as a teacher of this class.
    • If you would like to add a co-teacher, click “Assign” at the bottom of the page.
    • Click on the name of the co-teacher for the class
  7. Click the Back button or continue your class set-up by enrolling students.

Administrators- How to Create a Class

  1. Log in to your admin account.
  2. Click the “Classes” tab at the top of the page.
  3. Click “Create Class” at the bottom left of the page.
  4. Enter your desired title for the Class.
  5. Click Save.
  6. Click “Assign” at the bottom of the page.
  7. Click on the name of the teacher for the class, or click “Create New Teacher.”
    When creating a new teacher:
    • Enter the first and last name of the teacher.
    • Enter the teacher’s email address.
    • Enter their username (email address recommended).
    • Click Save or Save & Create Another.
    • The teacher will receive an email with a link to set their password.
    • When you have finished, click the X.
  8. Click the Back button or continue your class set-up by enrolling students.

For information on enrolling students, click on the “How do I enroll/unenroll students in my classes?” section below and begin at Step 4.

How do I enroll or unenroll students in my class?

Teachers or admins can enroll students with existing Reading Plus accounts into their classes. Alternatively, admins or teachers can create new student accounts manually as part of the enrollment process. Below are directions on how to enroll a student into a class.

Teachers- How to Enroll Students

  1. Log in to your teacher account
  2. Click “Settings” in the top right corner
  3. Click on the class that you want to enroll the student into
  4. Click the “Enroll/Unenroll Students” link from the menu at the left
  5. Click the “Enroll” button
  6. Click on the student’s name from the list to enroll them in the class
  7. If the student is not listed, click “Create New Student”
    • Enter the required fields and any additional information
    • Click Save or Save & Create Another
  8. Click the “Done” button

Administrators- How to Enroll Students

  1. Log in to your admin account
  2. Click the “Classes” tab at the top of the page
  3. Click the gear symbol next to the name of the class you want to enroll the student into
  4. Click the “Enroll/Unenroll Students” link from the menu at the left
  5. Click the “Enroll” button
  6. Click on the student’s name from the list to enroll them in the class
  7. If the student is not listed, click “Create New Student”
    • Enter the required fields and any additional information
    • Click Save or Save & Create Another
  8. Click the “Done” button

To unenroll a student, follow the appropriate steps 1-4 above. At this point, click the “Unenroll” link to the right of the student’s name on the class roster. Unenrolling will remove the student from the class, but it will not delete their account.

What is the difference between a Group and a Class? Why can’t I create student accounts in my group?

Groups in Reading Plus are a View-only collection of students. Groups are generally created for students’ secondary classes, such as an after-school program, a tutoring group, or a homeroom. Teachers of Groups are able to view students’ progress within the program, but they cannot make management changes as they would for a Class.

Students must first be enrolled in a Class before they can be enrolled in a Group. To enroll a student in a Class, follow the directions in the section above. If you do not have any Classes assigned to you, you can ask your Reading Plus administrator to assign you to a class, or you can create a class from your teacher account by following the directions above. Once the student is enrolled in a Class, you will be able to enroll them in your Group without an issue.

I forgot my teacher or administrator username or password. What can I do?

The easiest way to retrieve your login credentials is to use our Password Reset Tool.

How to Reset Your Password:

  1. Go to login.readingplus.co.uk
  2. Click Educator Login
  3. Click the Reset Password link below the login fields
  4. Enter your email address and click Reset Password
  5. You will receive an email, click the link to set your password
  6. You will see your username next to the text “Enter your new password for username:”
  7. Enter a new password
  8. Click the link to log in to your account with your credentials

If you do not know if you have a Reading Plus account, contact your school’s Reading Plus administrator. If you know you have an account but you do not receive an email, contact Reading Plus Customer Service at support@readingplus.co.uk or 1-800-732-3758 option 1.

What is a School Year Reset, and why do I have to do it?

Resetting your Reading Plus rosters is an important first step to get ready for the new school year. A reset of your rosters triggers five important functions:

  • unenrolls all students from their current classes
  • remove all classes and groups
  • assigns InSight Benchmark 1 to all students
  • clears Actions/Messages/Suspensions
  • increases the grade level of students by one grade
How do I assign the InSight assessment?

Below are instructions for assigning InSight at the site, class, and individual student level. Just a reminder that Benchmarks 2 and 3 are the assessments that demonstrate student progress throughout the Reading Plus implementation. Typically Benchmark 2 is used at a midterm point, and Benchmark 3 is assigned at the end of the term to see the progress and gains of the students.

Benchmark 1 is the Initial Assessment which students take at the beginning of Reading Plus implementation. Benchmark 1 should only be assigned ONCE, and it is typically automatically assigned at the beginning of the school year.

PLEASE NOTE: If Benchmark 1 is assigned to a student a second time in the same term, it will reset a student’s progress and remove their initial Benchmark 1 score.

Once InSight is assigned, students will be prompted to begin the InSight assessment the next time they log in to their Reading Plus accounts.

Administrator- How to Assign Benchmark 2 & 3 to an Entire School

  1. Log into your Administrator Account
  2. Click on the green “Site” tab
  3. Select “InSight Settings” from the menu on the left
  4. Check the box next to “Assign InSight Assessment”
  5. Check the box next to Assign mid-term assessment (Benchmark 2) or Assign end-of-term assessment (Benchmark 3)

Administrator- How to Assign InSight At The Class Level

  1. Log in to your Reading Plus account
  2. Click the “Classes” tab
  3. Click on the gear symbol next to the appropriate class name
  4. Click the “InSight Settings” link from the menu at the left
  5. Click the box to “Assign InSight Assessment”
  6. Check the box next to Assign mid-term assessment (Benchmark 2) or Assign end-of-term assessment (Benchmark 3)
  7. Click “Save”

Teacher- How to Assign InSight At The Class Level – Teacher Guide

  1. Log in to your Reading Plus account
  2. Click the “Settings” link in the top right corner of your Teacher Dashboard
  3. Click on the appropriate class
  4. Click the “InSight Settings” link from the menu at the left
  5. Click the box to “Assign InSight Assessment”
  6. Click to “Flag all students to take the InSight Assessment”
  7. Check the box next to Assign mid-term assessment (Benchmark 2) or Assign end-of-term assessment (Benchmark 3)
  8. Click “Save”

Administrator- How to Assign InSight At The Student Level

  1. Log in to your Reading Plus admin account
  2. Click the Students tab at the top right of the dashboard
  3. Click on the appropriate student name
  4. Choose “InSight Settings” from the menu at the left
  5. Click the checkbox next to “Flag Student to take the InSight assessment” and choose the assessment you wish to assign
  6. Click Save

Teacher- How to Assign InSight At The Student Level

  1. Log in to your Reading Plus teacher account
  2. Click on the “Assignments” widget in the center of the screen
  3. Choose the appropriate class from the dropdown menu on the top left of the screen
  4. Click the appropriate student name
  5. Click the green Settings tab on the left
  6. Choose “InSight Settings” from the menu at the left
  7. Click the checkbox next to “Flag Student to take the InSight assessment” and choose the assessment you wish to assign
  8. Click Save
My student is “On Hold” in the SeeReader reading program. How can I release the hold so the student can continue with lessons?

Students are put “On Hold” in SeeReader due to low or inconsistent comprehension in SeeReader. This is a great opportunity to check in with your student about their SeeReader progress. It’s also a good time to remind students to use their ReReads every lesson and discuss other comprehension strategies that can improve their score. Instructions on how to release the hold are below.

How To Release a Hold  (Current Management System)

  1. Log in to your teacher account, or log in to your admin account and click “Teacher View” at the top of the page
  2. Select the appropriate class from the dropdown menu in the top left corner
  3. Click on the the Actions Panel
  4. Any students On Hold will have a red triangle
  5. Click on the specific student’s name
  6. Read the analysis of the student’s hold and review the student’s recent SeeReader data
  7. To release the hold, send the student a message by clicking the “Send Message and Clear Action” button.
  8. Once you have sent the student a message, they will be able to continue working in SeeReader.

How To Release a Hold  (Try Beta Management System)

  1. Log in to your teacher account, or log in to your admin account and click “Try Beta” at the top right of the page
  2. Click on Classes and select the appropriate class name
  3. Click on the the Alerts Panel
  4. The number of Holds will be displayed in the respective Class
  5. Click on the Holds Icon
  6. Read the analysis of the student’s hold and review the student’s recent SeeReader data (View Student Overview)
  7. To release the hold, send the student a message by clicking the “Send Message and Release Hold” button.
  8. Once you have sent the student a message, they will be able to continue working in SeeReader.

Please note that the student will still see a message on their Student Dashboard that they are On Hold until they complete a SeeReader lesson.

How do I view or print student usernames and passwords?

All teachers have access to their students’ usernames and passwords. To find that information, follow the steps below.

  1. Log in to your teacher account.
  2. Click on Reports.
  3. On the right hand side of the page, choose the appropriate class from the first drop-down menu.
  4. From the second drop-down menu, select Student Usernames and Passwords.

This will pull up a report with all the students’ usernames and passwords. If you would like to print this report, click Print on the bottom right corner of the page.

Student Assignment boxes are not showing up on their dashboard. What can I do?

There are a few reasons why a student’s assignment boxes may not appearing on their dashboard.

1. The student completed the InSight assessment in the current week.

Students are not held accountable for completing weekly Instructional Assignments until the Monday following the completion of InSight. This means that any students who completed InSight this week will not see checkboxes until next week.

2. A class calendar has not been set properly.

If the class calendar is not set properly, then the program will not recognize that the students are being assigned lessons. For example, if the calendar is still set with the previous year’s dates, then students will not receive assignments since the end date has passed. Please ensure that the class calendar has been set for the current class’s instructional period. Instructions for doing so are below.

Administrator- How to Set a Class Calendar

  1. Sign in as an administrator
  2. Go to the “Classes” tab
  3. Click on the gear next to the appropriate class name
  4. Click “Class Calendar”
  5. Set the start and end dates for the class.

Teacher- How to Set a Class Calendar

  1. Sign in as a teacher
  2. Go to your “Settings” in the top right hand corner
  3. Click on the appropriate class name
  4. Click “Class Calendar”
  5. Set the start and end dates for the class.

3. The Class Weekly Assignments have not been set.

To verify that the Class Weekly Assignments have been set for the class, follow the steps below.

Teacher- Verify or Change Class Assignment Settings

To verify assignments for a whole class:

  1. Click “Settings” in the top right hand corner of your screen
  2. Click on the appropriate class name
  3. Select “Class Program Settings”
  4. Verify that the assignments are set for the class. Customize the settings to match your desired weekly instruction.

To verify or change assignments for an individual student:

  1. Select the appropriate class from the top left corner
  2. Click the Assignments Panel
  3. Click on the name of the student you’d like to change
  4. Click on the “Settings” tab at the left
  5. Select the “Instructional Assignments” link at the left
  6. Verify that the assignments are set for the student. Customize the settings to match your desired weekly instruction.

Administrator- Verify or Change Class Assignment Settings

  1. Click the “Classes” tab.
  2. Click on the gear next to the appropriate class name
  3. Select “Class Program Settings”
  4. Verify that the assignments are set for the class. Customize the settings to match your desired weekly instruction.
How can I change my student’s G-Rate, Reading (SeeReader) level, or Vocabulary (ReadAround) level?

We recommend following the logic of the program whenever possible and not making manual changes to a student’s program settings. However, if you wish to make changes to a student’s program settings, follow the directions below.

Teacher- How to Change Student Program Settings

  1. Log in to your teacher account
  2. Select the appropriate class from the top left corner
  3. Click the Assignments Panel
  4. Click on the name of the student you want to change
  5. Click the “Settings” tab on the left
  6. Click “Program Settings” from the menu on the left
  7. Make any appropriate adjustments to SeeReader level, ReadAround level, or G-Rate
  8. Click “Save”

Administrator- How to Change Student Program Settings

  1. Log in to your admin account
  2. Click the “Students” tab at the top right of the page
  3. Click on the name of the student you want to change
  4. Click “Program Settings” from the menu on the left
  5. Make any appropriate adjustments to SeeReader level, ReadAround level, or G-Rate
  6. Click “Save”

Contact the Reading Plus Customer Service Team

Not able to find answers to your questions? Contact us here.
Submit a Request for Support
E-mail:
support@readingplus.com
Telephone:
800-READ-PLUS (option1)
800-732-3758 (option1)
802-735-1942 (option1)
or 800-352-5845
Hours:
Monday through Friday
7:30 AM to 7:00 PM ET