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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforwardness and speed of the lending process, especially when facing emergencies. Many consumers highlight the ease of application and the clarity of the repayment schedule. People also mention the flexibility in managing payments and the ability to customize them based on their needs. Some reviewers value the fact that, as repeat customers, the company offers them another chance when they need it. However, some consumers express concerns about the high interest rates associated with the loans. A few reviewers report issues with payments, such as automatic deductions not working correctly. Others mention that they were not satisfied with the support received when they encountered difficulties in repaying their loans. The opinions on the mobile app are diverse, with no clear consensus among users.See more

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars

I have had quite of few loans from spotloan. I like the fact that you get an actual timeline and you see your balance going down unlike other similar agencies. They do actually lower your interest rat... See more

Company replied

Rated 5 out of 5 stars
Verified

The fact that spotloan calculated the payments better than others, adding additional to them so the loan is being paid off versus barely making a dent. Others just add the payment plus the processing... See more

Company replied

Rated 5 out of 5 stars
Verified

I understand the name now that I've had the need to be spotted with financial help in my times of need until I could reach my next payday or across multiple to make affordable payments. My stress is... See more

Company replied

Rated 5 out of 5 stars
Verified

I got the funds I needed when Spotloan said I would. I was able to pay off a bill with no problems. SpotLoan actually does drop the fees if you are a loyal customer and have had several loans paid off... See more

Company replied


Company details

  1. #207 of 250 best companies in Non-Bank Financial Service
  2. #82 of 108 best companies in Financial Institution
  3. #71 of 82 best companies in Loan Agency

Written by the company

We’re here to help when you need a little extra cash. Our loans are better than payday loans - they’re installment loans. You’ll get the cash you need quickly at up to half the cost of other lenders. No late fees. No surprises. Even if you've been denied by other lenders, Spotloan may still be your answer. We say yes when other lenders say no. And, every loan with Spotloan contributes to economic growth and the betterment of a community in need. Learn more at Spotloan.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent loan fast

Excellent loan fast

Date of experience: May 16, 2024

Reply from Spotloan

Thank you so much for your positive review. For customers who accepted their loan terms on a Monday through Friday, before 11:30 a.m. CT, Spotloan will transfer the money to their bank by the end of the business day. For loan terms accepted on a Monday through Thursday between 11:30 a.m. CT and 8 p.m. CT, Spotloan will transfer the funds to their bank overnight. For loan terms accepted on a Friday after 11:30 a.m. CT through any time on Sunday, Spotloan will transfer their money over the weekend and it will be waiting at the bank on the next business day. We agree - that’s quick and easy!

Rated 5 out of 5 stars
Verified

Will Use Again!

Easy application process. Quick Funding. Easy repay process.

Date of experience: July 05, 2024

Reply from Spotloan

Thank you so much for your positive review. For customers who accepted their loan terms on a Monday through Friday, before 11:30 a.m. CT, Spotloan will transfer the money to their bank by the end of the business day. For loan terms accepted on a Monday through Thursday between 11:30 a.m. CT and 8 p.m. CT, Spotloan will transfer the funds to their bank overnight. For loan terms accepted on a Friday after 11:30 a.m. CT through any time on Sunday, Spotloan will transfer their money over the weekend and it will be waiting at the bank on the next business day. We agree - that’s quick and easy!

Rated 5 out of 5 stars
Verified

Customer Service is great

Customer Service is great, thru always willing to assist when needed. Thank you

Date of experience: February 23, 2024

Reply from Spotloan

At Spotloan, we pride ourselves on our ability to help customers with emergency expenses tied to rent, medical bills, or even car repairs. We’re so glad that we were able to help you in your time of need! Thanks for taking the time to leave such a positive review!

Rated 5 out of 5 stars
Verified

Thank you.You really helped me out a lot

You really helped me out a lot, giving me a loan when no one else did. You was very understanding when I missed a payment and it was very affordable to pay back. Thank you so much

Date of experience: June 12, 2024

Reply from Spotloan

At Spotloan, we pride ourselves on our ability to help customers with emergency expenses tied to rent, medical bills, or even car repairs. We’re so glad that we were able to help you in your time of need! Thanks for taking the time to leave such a positive review!

Rated 5 out of 5 stars
Verified

Very fast and efficient services

Very fast abd efficient services

Date of experience: June 09, 2024

Reply from Spotloan

Thank you so much for your positive review. For customers who accepted their loan terms on a Monday through Friday, before 11:30 a.m. CT, Spotloan will transfer the money to their bank by the end of the business day. For loan terms accepted on a Monday through Thursday between 11:30 a.m. CT and 8 p.m. CT, Spotloan will transfer the funds to their bank overnight. For loan terms accepted on a Friday after 11:30 a.m. CT through any time on Sunday, Spotloan will transfer their money over the weekend and it will be waiting at the bank on the next business day. We agree - that’s quick and easy!

Rated 5 out of 5 stars
Verified

Very easy to deal with

Very easy to deal with

Date of experience: July 21, 2024

Reply from Spotloan

Thanks so much for your positive review. Here at Spotloan, we work really hard to provide transparency in what we offer and to ensure our customers can enjoy an easy loan experience. We really appreciate knowing that our efforts have been successful!

Rated 5 out of 5 stars
Verified

They let me get loan and it help me

They let me get loan and it help me. Very nice people helpful

Date of experience: June 10, 2024

Reply from Spotloan

Thank you so much for taking the time to leave a review for us. Our customer service team strives to provide professional and friendly service to all of our customers. We truly do appreciate the recognition.

Rated 4 out of 5 stars
Verified

You sent reminders on a payment do

Date of experience: June 10, 2024

Reply from Spotloan

Thanks so much for your positive review. Here at Spotloan, we work really hard to provide transparency in what we offer and to ensure our customers can enjoy an easy loan experience. We really appreciate knowing that our efforts have been successful!

Rated 5 out of 5 stars
Verified

Friendly easy experience

Friendly easy experience

Date of experience: June 12, 2024

Reply from Spotloan

Thanks so much for your positive review. Here at Spotloan, we work really hard to provide transparency in what we offer and to ensure our customers can enjoy an easy loan experience. We really appreciate knowing that our efforts have been successful!

Rated 2 out of 5 stars
Verified

Your interest rate is too high.

Date of experience: June 10, 2024

Reply from Spotloan

Thank you for taking the time to leave a review. At Spotloan, we strive to provide a great loan product that helps customers with their emergency expenses. Further, we ensure that our interest rate and payment details are clearly listed on our homepage, on our website FAQ page, as well as on the loan agreement. This said we do encourage borrowers to pay off their loans as soon as possible to avoid accruing interest. In addition, we have no penalty for early repayment.

Rated 5 out of 5 stars
Verified

Good quick and easy thank you

Date of experience: May 21, 2024

Reply from Spotloan

Thank you so much for your positive review. For customers who accepted their loan terms on a Monday through Friday, before 11:30 a.m. CT, Spotloan will transfer the money to their bank by the end of the business day. For loan terms accepted on a Monday through Thursday between 11:30 a.m. CT and 8 p.m. CT, Spotloan will transfer the funds to their bank overnight. For loan terms accepted on a Friday after 11:30 a.m. CT through any time on Sunday, Spotloan will transfer their money over the weekend and it will be waiting at the bank on the next business day. We agree - that’s quick and easy!

Rated 5 out of 5 stars
Verified

Great communication

Very easy to do, friendly reminders, and account summary are among the few things done to achieve a great experience with this company.

Date of experience: June 10, 2024

Reply from Spotloan

Thank you so much for your great review. Our organization strives to provide a great loan product to those who need it and we’re proud of those efforts. We appreciate you taking the time to recognize that. Your business is so very important to us.

Rated 5 out of 5 stars
Verified

Getting a loan

The process of applying for a loan was really fast and easy. They deposited my money on the same day.

Date of experience: June 10, 2024

Reply from Spotloan

Thank you so much for your positive review. For customers who accepted their loan terms on a Monday through Friday, before 11:30 a.m. CT, Spotloan will transfer the money to their bank by the end of the business day. For loan terms accepted on a Monday through Thursday between 11:30 a.m. CT and 8 p.m. CT, Spotloan will transfer the funds to their bank overnight. For loan terms accepted on a Friday after 11:30 a.m. CT through any time on Sunday, Spotloan will transfer their money over the weekend and it will be waiting at the bank on the next business day. We agree - that’s quick and easy!

Rated 5 out of 5 stars
Verified

Direct withdrawal was always on dates…

Direct withdrawal was always on dates you said, never earlier.

Date of experience: June 10, 2024

Reply from Spotloan

Thanks so much for your positive review. Here at Spotloan, we work really hard to provide transparency in what we offer and to ensure our customers can enjoy an easy loan experience. We really appreciate knowing that our efforts have been successful!

Rated 5 out of 5 stars
Verified

Easy to work with

Date of experience: June 10, 2024

Reply from Spotloan

Thanks so much for your positive review. Here at Spotloan, we work really hard to provide transparency in what we offer and to ensure our customers can enjoy an easy loan experience. We really appreciate knowing that our efforts have been successful!

Rated 4 out of 5 stars
Verified

Its expensive but convient when your in…

Its expensive but convient when your in a nind

Date of experience: June 10, 2024

Reply from Spotloan

Hello, and thank you so much for your positive review. At Spotloan, we strive to provide a great loan product that helps customers with their emergency expenses. However, we do encourage borrowers to pay off their loans as soon as possible to avoid accruing interest. In addition, we have no penalty for early repayment!

Rated 3 out of 5 stars
Verified

Interest rates WAY TOO HIGH for a…

Interest rates WAY TOO HIGH for a returning customer

Date of experience: June 10, 2024

Reply from Spotloan

Thank you for taking the time to leave a review for us. For customers who have successfully completed their previous loans, we offer a lower APR as early as their second loan with us, and we offer an even lower APR with their tenth loan. We do thank you for your loyalty and hope to have the opportunity to work with you again.

Rated 5 out of 5 stars

Everything is accurate. Thanks again.

OK. Nothing unusual to report at this time. Thanks again.

Date of experience: July 18, 2024

Reply from Spotloan

We appreciate your time and the positive review. If you ever have questions or concerns, please email us at help@spotloan.com or call (888) 681-6811.

Rated 5 out of 5 stars
Verified

Solid company

Solid company, rates improve as you developed history with them.

Date of experience: June 10, 2024

Reply from Spotloan

Thank you so much for your great review. Our organization strives to provide a great loan product to those who need it and we’re proud of those efforts. We appreciate you taking the time to recognize that. Your business is so very important to us.

Rated 2 out of 5 stars
Verified

I received a pre approval

I received a pre approval, when I filled it out I came back denied. When I called they daid the wrong birthday was entered to try again. I tried again and was told no because I had already applied with in 45 days. I emailed to get help and have yet to hear back

Date of experience: June 10, 2024

Reply from Spotloan

Thank you for your consideration. Please go to your email to review your Adverse Action Notice for more information.

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