NET Credit Union offers a variety of products and services to its members, including checking and savings, CDs, IRAs, credit cards, mortgage and home equity loans, personal loans, auto loans, student loans, online banking and more.
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NET Credit Union Reviews
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44%
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56%
2.8
9 reviews
9 reviews
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NET Credit Union
Michael P Cawley Sr @cawleym99
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5 Star Rating
Verified Customer
I’m done with this credit union for 35 years and I’ve been the best credit union to meet 35 years I love them they’re very kind respectful. Professional good credit union
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Product: NET Credit Union Personal Loans
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NET Credit Union
David Wilson @drward234
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1 Star Rating
Horrible location , no parking , not safe area. Been member for over 20 years . No reason to move. Lots of other members feel the same way . Time for a new banking institute. Should have used the money spent on the new property to build the business. Poor Management.
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NET Credit Union @NetCreditUnion
Hello drward234, thanks for being a member for over 20 years! Have you visited our new branch at 119 Mulberry Street in Scranton? Our drive-thru is much safer here. Hope you'll consider a visit.
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NET Credit Union
daveogonosky @daveogonosky
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1 Star Rating
I've been a member of NET for probably over 20 years. I was always happy with their services, the personnel, etc., until I began to try and pay down my mortgage. With retirement in the near future, I figured I would make extra payments on my mortgage principal. Well, it can't be done. After some conversations with the loan department, I was finally told that I cannot make additional payments to principal only. No matter how much you pay above your monthly payment, interest is taken out of every dollar. After 40 years of work, refinancing to put my children through college, I thought I could now start to pay it down. Not with NET. IF YOU MAY WANT TO PAY DOWN YOUR MORTGAGE PRINCIPAL AT SOME FUTURE DATE, YOU DO NOT WANT A MORTGAGE FROM NET. This practice is not just unethical, it should be illegal.
Hello daveogonosky, I'm sorry you were misinformed. You can certainly make principal payments. Please give us a call 570.961.5300 and we'll take care of that for you asap.
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NET Credit Union
A.N. @Q.Dos
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1 Star Rating
Absolutely TERRIBLE place to do your everyday banking. I have never seen such an outdated, tight-fisted company that has somehow managed to survive in this day and age. Trying to pay online with NET Federal Credit Union is like trying to start a fire with two icicles - it just won't happen. First off, they automatically block all online payments with debit cards - you have to call them for them to approve any payments. Now this is somewhat normal, but they are insistent on only leaving the online option 'active' for certain hours; you have to nag them to let you access your money at liberty, and to turn this off permanently. Once you turn it off, however, you'll quickly notice that they still won't let your payments go through. I've been blocked from paying on a number of highly regarded, legitimate websites due to...well, it was never entirely clear. At a normal bank, you could call an 800-number and get some support, but NET doesn't have any kind of after-hours support: once they pack up at 5, you won't be able to get any kind of aid until the next day. I've missed out on a number of online deals specifically because of this, and it's absolutely infuriating. On a related note, the online banking system is a complete mess. Every so often we'll get notice that we need to 'redo' our security measures and login questions, but it's never clear why - we just need to put in new information into the same old, dated system. When asked, they've told us that it's for 'security,' but they're purposefully vague about whether something happened, or if they're just being careful. If it's the latter, then they really need better staff managing the system. All of this of course is compounded by the fact that they charge you $2 a month ($24 a year!) for the 'privilege' of having this near-useless debit card. When you first sign up for a checking account, they'll try and sell you on getting a card, but tell you "think of the convenience!" when explaining the fee. Here's the thing: there's no real convenience here when the debit card barely functions compared to any other bank (they also don't have a lot of surcharge-free ATM's, so no convenience there, either), and when Bank of America tried to institute the same fee, there was national (literally, it was on the news!) outrage. The fact that NET is getting away with the same thing just because they're much smaller doesn't make it any more justifiable. In closing, I can't wait to put my money elsewhere. I love the idea of credit unions, but this one is just far too outdated - they don't understand how online purchasing works, and they don't understand that everyone's business hours no longer end at 5 - for my checking needs.
Hello Q.Dos, I'm sorry to hear about your experience.
We've listened and have made many changes:
- Online Payments are not blocked.
- Online Banking has been updated and we also have a Mobile App you can download at Google Play Store or Apple's App Store - with easy access and secured log-ins.
- We don't charge $2/month for debit card, there's no cost with having a debit card. Everyone is encouraged to get one.
I hope you're still a member...and if not, please come back and check us out.
Thank you!
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NET Credit Union
Beth Mozeleski @bmozeleski
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5 Star Rating
NET Federal Credit Union is located in both Scranton and Olyphant PA. They offer overdraft protection, free ATM’s & low-interest loans for various needs from cars & homes to education & personal needs. They also have coin machines where members could cash in coins for free. I enjoy NET because they are very accommodating and offer low fees on their services. They offer discounted amusement park and movie tickets which make them open to people of all ages. Their online banking is very efficient and easy to use which I use quite often. I plan on staying with NET forever; they are the best credit union around!
My experience with having a checking account at Net Federal Credit Union has been great! I've had no issues whatsoever. I regularly deposit money from an online account into my checking account, and the website I use says it normally takes several days due to the bank's procedures, but my money is ALWAYS in my account the next day if I do it in the evening, or even hours later when I do it in the morning (excluding weekends and holidays). Applying was simple and the woman who helped me do it was friendly and helpful. I had my debit card a few days later, and also received more free checks than I'll probably ever use. I never have any issues and always know my balance with their easy online banking. All in all, I'm very satisfied with Net Federal Credit Union, my checking account here, and am very happy to use it and would recommend it to anyone.