Qminder Review
What is Qminder?
Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.
Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.
Show MoreOverview of Qminder Benefits
Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.
For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.
By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.
Show MoreOverview of Qminder Features
- Pre-Registration
- Self-Registration
- Service Intelligence
- Visitor Check-in
- Visitor Tracking
- Data Capture
- Wireless Connectivity
- Multiple Language Support
- Visitor SMS Notification
What Problems Will Qminder Solve?
1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.
Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client
2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.
Feature: Waiting line status on TV, 2-way SMS client.
3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.
Feature: Qminder dashboard, Service Intelligence
Awards & Quality Certificates
Qminder Position In Our Categories
Bearing in mind companies have special business-related needs, it is rational they abstain from subscribing to an all-encompassing, ideal software system. Having said that, it would be hard to try to pinpoint such a software product even among recognizable software products. The clever step to undertake can be to spell out the different important factors which need consideration including critical features, price terms, skill aptitude of staff members, business size, etc. The second step is, you must conduct your product research exhaustively. Read some of these Qminder evaluations and check out the other software options in your shortlist more closely. Such well-rounded product research ensure you steer clear of unsuitable applications and pay for the system that provides all the aspects your business requires for success.
Position of Qminder in our main categories:
TOP
100
Qminder is one of the top 100 Customer Experience Management Software products
If you are considering Qminder it could also be beneficial to analyze other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Every company is different, and may call for a particular type of Customer Experience Management Software solution that will be adjusted to their company size, type of customers and employees and even particular niche they cater to. We advise you don't count on getting a perfect software that is going to be suitable for every business no matter what their background is. It may be a good idea to read a few Qminder Customer Experience Management Software reviews first and even then you should pay attention to what the service is supposed to do for your business and your workers. Do you require a simple and straightforward app with only elementary functions? Will you actually make use of the complex functionalities needed by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy service that will match your budget.
How Much Does Qminder Cost?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
What are Qminder pricing details?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
- Unlimited usage, users, and devices
- Online human support
Pro – $499/month
- All Standard features
- Pad and TV in your brand’s colors
- API support
- Setup consultation
- SMS notifications
Enterprise – Custom Enterprise Pricing
- All Pro Plan features
- SAML-based Single Sign-On
- Dedicated Account Manager
- SLA & custom Terms of Service
- Priority Support
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Experience Management Software it’s important not only to learn how experts score it in their reviews, but also to check if the actual users and businesses that use it are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Qminder reviews across a broad range of social media sites. The information is then featured in an easy to digest format showing how many users had positive and negative experience with Qminder. With that information available you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Qminder?
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
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