Qminder Review
What is Qminder?
Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.
Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.
Show MoreOverview of Qminder Benefits
Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.
For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.
By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.
Show MoreOverview of Qminder Features
- Pre-Registration
- Self-Registration
- Service Intelligence
- Visitor Check-in
- Visitor Tracking
- Data Capture
- Wireless Connectivity
- Multiple Language Support
- Visitor SMS Notification
What Problems Will Qminder Solve?
1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.
Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client
2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.
Feature: Waiting line status on TV, 2-way SMS client.
3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.
Feature: Qminder dashboard, Service Intelligence
Awards & Quality Certificates
Qminder Position In Our Categories
Because companies have special business needs, it is prudent that they steer clear of purchasing a one-size-fits-all, ”best” software. Just the same, it would be futile to stumble on such application even among recognizable software solutions. The rational thing to undertake can be to note down the different vital aspects which require careful thought like major features, plans, technical skill aptitude of the users, business size, etc. After which, you must conduct the product research fully. Browse through these Qminder evaluations and check out each of the software systems in your shortlist more closely. Such all-encompassing research guarantees you keep away from unsuitable apps and subscribe to the one which offers all the aspects your business requires.
Position of Qminder in our main categories:
TOP
100
Qminder is one of the top 100 Customer Experience Management Software products
If you are interested in Qminder it could also be sensible to analyze other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.
It is important to note that virtually no app in the Customer Experience Management Software category is an ideal solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Qminder Customer Experience Management Software reviews first as certain services can perform well exclusively in a very small group of applications or be designed with a very specific type of industry in mind. Others might work with an idea of being easy and intuitive and as a result lack complicated functionalities needed by more experienced users. You can also find solutions that support a broad group of users and provide a complex feature toolbox, however this usually comes at a more expensive cost of such a service. Make sure you're aware of your requirements so that you buy a solution that has exactly the elements you search for.
How Much Does Qminder Cost?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
What are Qminder pricing details?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
- Unlimited usage, users, and devices
- Online human support
Pro – $499/month
- All Standard features
- Pad and TV in your brand’s colors
- API support
- Setup consultation
- SMS notifications
Enterprise – Custom Enterprise Pricing
- All Pro Plan features
- SAML-based Single Sign-On
- Dedicated Account Manager
- SLA & custom Terms of Service
- Priority Support
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you decide to get a Customer Experience Management Software it’s important not only to learn how experts evaluate it in their reviews, but also to find out if the actual users and enterprises that use these solutions are actually satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Qminder reviews across a vast range of social media sites. The data is then featured in a simple to understand form indicating how many people had positive and negative experience with Qminder. With that information available you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Qminder?
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
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