Standard Life UK Reviews

Financial advisor has cashed in bonds, but Standard Life seem incapable of uploading new bank details for a Trust bank account so the funds can be paid. Failed to respond to a complaint from the financial advisor, so I called as owner of the account and was totally misdirected. Still no sign of funds and an anticipated house move might have to be aborted, currently in the conveyancing process. Heartbreaking and unnecessary due to constant delays and incompetence.

Date of experience: May 04, 2024

I spoke to two different Standard Life team members to request some simple pension information and both were really unnecessarily rude and unhelpful. I don't typically leave reviews but I was quite shocked by how I was spoken to and feel it necessary to flag this.

Date of experience: May 03, 2024

1. IT TAKES OVER AN HOUR TO GET ANSWERED ON THE PHONE.

2. STANDARD LIFE STATES IT WILL RESPOND WITHIN 1 DAY TO MESSAGES. IT DOESN'T. IT IS A LIE.

3. STANDARD LIFE IGNORES HMRC TAX CODING AND FORCES ITS CLIENTS TO USE P55 TO CLAIM BACK TAX. HMRC SAYS IT IS INVESTIGATING THIS PRACTICE WHICH IT SAYS "SHOULD NOT HAPPEN".

Date of experience: May 01, 2024

Everything was so easy to transfer my other 4 pensions into my Standard Life pension. Communication was clear, and helpful. I just gave them the company names and policy numbers and they sorted everything for me!

Date of experience: April 30, 2024

Effortlessly transferred from people's pension. Not a large sum but looks better when it's all together. Might manage it myself now though the standard life app.

Date of experience: April 30, 2024

Web site easy to use simple yet guided through the process of putting all pensions into one area
The draw down process was also easy with guidance and additional help if required

Date of experience: April 30, 2024

Was expecting a call back within 20 mins. Had a missed call a couple of hours later, but they didn't re-try and doesnt seem to be a way of calling back to pick up the existing query. Dissapointing service.

Date of experience: April 23, 2024

All standard life polices are losing money badly.
They always say it is the customers choice what they invest into but when all Standard life policies are losing that statement is wrong. I personaly think this company is going bust.
I am closing my account and moving my money to (not permitted by trust pilot to give the name of the company doing well I suspect its trust pilot doing the usual trying to protect standard life as its not a fair site to give honest reviews or give the name of pensions who are making money.
Move your now before this company ruin your retirement.

Date of experience: April 27, 2024

I transferred two old pensions into my Standard Life pension and the process was extremely efficient and straight forward. I was advised it would take around 2-4 weeks but the whole thing was completed within 7 working days. Very impressive!

Date of experience: April 24, 2024

This is the worst company I have ever dealt with over two years trying to get money from the account I have with them to put in another account! Dirty handed tactics to hold onto MY money!!! Stay away from this company DO NOT DEAL WITH THEM.

Date of experience: April 30, 2024

Thank you Standard life for helping me transfer some old pension funds. I'm no specialist however your
on-line website is fantastic easy to use and transfer pretty much straightforward. Thanks again Peter

Date of experience: April 19, 2024

Transfer of pensions to SL.
Kept me informed of progress. Accurate date of completion. Easy to arrange.

Date of experience: April 29, 2024

I used Standard Life’s pension transfer service to combine multiple pensions with different companies. All I had to do was give them the company name, the account number and the estimated amount in my pensions, and they took care of the rest. So easy and completely stress free. Now my whole pension pot is in one place and I can easily see how much is saved, top up, and manage my pension online.

Date of experience: April 16, 2024

I set up a new personal pension and it was really easy to apply. It took about a month for bank checks etc to be done, but then it was established and I was able to operate the pension online or via an app. I can change payments easily, and track the progress of my pension fund. I can't comment on the fund performance yet, as I've only just set it up.

Date of experience: April 16, 2024

Recently retired and wanted to combine my last company pension with my previous Standard Life pension. Very simple and all sorted within a few weeks. Now I can work how to start taking my payments.

Date of experience: April 17, 2024

Why is there no zero on the ratings? This has to be the absolute worst customer service in existence. Their internal messaging portal doesn't work properly either. I speak as an expert in IT solutions for this type of company.
Just avoid this company at all costs. They will cost you money and time.

Date of experience: April 19, 2024

I found the process easy and straight forward, each step was explained in clear terms which I followed with ease.

Date of experience: April 23, 2024

Very good and easy to searching for and applying for pension nothing too complicated to understand and highly recommend

Date of experience: May 01, 2024

The process of opening a Standard Life account and transferring funds was a very simple operation with no problems accessing the online account.
Very pleased with Standard Life.

Date of experience: April 20, 2024

A poor service, a simple pension transfer took over two months and standard life were slightly obstructive in which ID documents they would accept. They are good at managing money, but their administrative service is poor i'm afraid.

Date of experience: April 09, 2024