Upgrades coming to Online Banking & our Mobile App Wednesday, May 28th!
We're excited to announce that we will launch a new Digital Banking platform designed to enhance your banking experience with us. This upgrade, replacing our current online banking and mobile app, will provide you with more features and a seamless, user-friendly experience on both mobile and desktop.
Update Your Information
To guarantee a smooth transition when we launch our new platform on Wednesday, May 28th, please verify your contact information. Ensure we have your most up-to-date email, phone number and address.
New Features:
- Biometric login, including facial recognition
- Streamlined username recovery and password resets
- Secure messaging / secure file sharing
- Fully integrated mobile check deposits
- Transaction alert controls. Enable on your account(s) to receive text or email notification such as:
- High or low balance
- High transaction amount
- Cleared checks
- Loan payment due date
- Deposit or withdrawal alerts
- Debit card or ATM withdrawals
- And more!
FAQs
Why are we updating our digital banking platform?
We are committed to providing you with the best banking experience. Our redesigned interface delivers a faster,simpler, and more intuitive experience on all your devices.
When will the upgrade take place?
The upgrade will take place on Wednesday, May 28th
Will I have to enroll in the new online banking?
No, not if you are already enrolled. Your username & password will remain the same. If you're not enrolled, you'll need to click "Enroll Now" and answer the member verification questions.
Will our mobile app change?
Yes! However your login information will remain the same.
For iPhone App: Our new app will automatically replace the old app on your device.
For Android App: You will need to uninstall/remove our old app from your phone and download our new app on Google Play or other playstores.
Will my previous online banking history carry over?
Yes, your online banking history, transactions, statements, account transfers, etc. will all carry over to the new online banking. Features you already use like Bill Pay and EZ Card Info credit card access will still be available.
Technical Tips to help with a smoother experience after upgrade:
- Clear your cache + cookies on all web browsers (Chrome, Microsoft Edge, Firefox, Safari, etc.)
- Clear your stored data on GECU's mobile banking app
- Remove any GECU website bookmarks, favorites, or shortcut files
- Knowledge article on what cache + cookies are and how to clear them on your browser and devices -> https://usa.kaspersky.com/resource-center/preemptive-safety/how-to-clear-cache-and-cookies
