HR Employee Concierge (MGM Springfield)

Location:

Springfield, Massachusetts

POSITION SUMMARY:

The HR Employee Concierge will serve as an internal resource and liaison to employees of the property. The Employee Concierge has a full understanding of the property’s service culture, initiatives, mission, guidelines and policies, as well as possess strong communication skills to accurately relay this information to all employees. All duties are to be performed in accordance with property and MGM Resorts policies, practices, and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBIITIES:

• Provides internal guest service to employees by consistently demonstrating property guest service standards

• Supports employees on the utilization of HR Access and Workday for both online and telephone access

• Provides useful suggestions and recommendations to employees to enhance their employee experience through self-service, Workday, and HR Access

• Acts as a liaison between the property, employee , Workday, and HR Access

• Performs special projects as requested by department management

• Performs administrative and clerical support related to other areas of Human Resources

• Performs other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

N/A

EDUCATION and/or EXPERIENCE :

Required:

• High School Diploma or equivalent

• One year of guest service experience, administrative/clerical, or related experience

Preferred:

• Bi-lingual

• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• MA Gaming License

KNOWLEDGE/SKILLS/ABILITIES: .

• Working knowledge of Microsoft Office

• Professional appearance and demeanor

• Ability to meet deadlines with a strong attention to detail; ability to multi-task with the ability to be self-directed

• Excellent written and verbal communication skills, including customer service skills

WORK SCHEDULE/HOURS:

• Regular scheduled work hours

• Must be flexible if needed for occasional work outside of normal business hours

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email [email protected] .

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at http://www.mgmmirage.com/privacy.htm and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/ at http://www.mgmresortscareers.com/ careers.