magicJack Reviews

My phone has not rung for years. I have tried to get magicJack to help with the problem, but every time I was able to get a person on the line, an attempt was made to sell me an upgrade. I have tried to port my number to another provider on several occasions, but magicJack ignores the request or says they do not have the right information. Now they have emailed me to see if they can help with my problem. When I called the number given, it was sales again. I have had it with them holding me hostage. I have to download every call that is made to my number and answer it later. People who are calling me get a message and no immediate response from me. That makes me look bad.

I wish I could have gave it a negative 100. It was insanely bad. I had Vonage. It was fantastic, great service. But I saw this company, 39.99 for a year. Thought it was too good to be true. So, I reluctantly left Vonage to give them a try. And I was right. It was too good to be true. I have had the same number with Vonage for over 10 years. Every person and every business I dealt with had it. When it came to porting over to magicJack, they said there was a fee of 9.99 to do so. So, I said fine, did not want to lose the number so I paid it. Well, 3 days later I get a email saying they do apologize, but the number cannot be ported. And also in that email it said that "your services at this time are not working" after paying the 39.99. So I replied to the email. 2 weeks later I got a response. Still no service the entire time. And they said they don't know why the number cannot be ported, or why my services are not working. "You need to contact customer support."

When magicJack placed the transfer request for my phone number they also included the internet service. The result was a loss of Internet service as well. So the internet phone service turned my internet off. Makes it very difficult to use an internet phone. Brilliant.

I have been with magicJack for years and it seems like every time it's time to renew I have problems! A LOT OF PROBLEMS!!! Every renewal I'm hassled about buying something new! This I really can't stand! Like I stated in the begin I have been with magicJack for about 8 years and this last transaction just might be my last renewal. With you can and ask the technician why has my phone been turned off and they tell you because you haven't paid the bill, but when I look at my account its says "paid up till 2019"!!! After 2.5 hours on with them and 3 technicians later I find out that the money was going to the wrong account! Stop making to so difficult to renew! Plain and simple.

Magic Jack has the worst customer service ever! I ordered MagicJack and received the device promptly. It really seemed effortless and the deal seemed "too good to be true." Well the deal was too good to be true. First off, I had another Voip service - I wanted to port my number from. I completed the activation of my magicjack device on line and hooked it up and disconnected my other Voip equipment. I did not cancel my other Voip service because I wanted to port my phone number.

I want to start by saying that I have used magicJack for years. I have defended them against many who have dogged them. I bought one of the original magicJack device that can only plug into your computer. That device flat out died. So a few years ago, I bought the magicJack Plus. Used it and had no problem with it. I have renewed my subscription to a 5-year deal. Two years into it, my phone subscription said it had expired. So the device is working, but it was not communicating with their server. After hours of troubleshooting we finally found out what was the problem. Techs tried to reset my account saying it should be resolved, but that did not resolve the issue. I had to plug the device directly into my computer. It came back with invalid serial number. At first the tech told me it's not corrupt or else it would give a different error.

WARNING. DO NOT BUY THIS PRODUCT. Magicjack is the worse company I have ever dealt with. They have NO product help. No live phone service. They have something that they call Live Assistance via an online messaging system but these people are useless. They have no idea what they are doing. They don't understand the simplest of questions or answers. They don't know the product or how to fix the simplest of problems. They will try to sell you a new product if you have a problem with your old device.

My MagicJack stopped working this Spring. After being passed around their Customer Service Reps for over an hour... they could not understand English. I finally cancelled my subscription with one year left on the agreement (already paid for). They were supposed to confirm my cancellation within 24 hours... Nothing! I tried to use their text message system for customer service... but Trixia dropped me... and hung up. The original MagicJack ads showed the inventor with his daughter. They seemed very wholesome. Either they sold out... or stopped caring. Join MagicJack if you want to increase your blood pressure and frustration.

Called to say our phone is out and was put on several sites with live chats that we got disconnected with. Paid for 5 years. As have been until this time happy but since getting no calls in or out and tried to remedy this. Called a mJ no. that asked for additional money to retain my no. But it's a fraud and so very unhappy. Spent days trying to get help. We have had mJ for 5 yrs. Never problems till now and feel I have been taken and want the money back as no one is on a line to help... It's so very frustrating.

I subscribed over a year ago and until they upgraded but forgot to upgrade the unit for MAC, it worked fine. But now, though they tell me that their engineers have made the unit usable on MAC, I still cannot connect nor have I been able to use the unit for six months. I have a 5-year contract and they just keep renewing even though it is not working. I have spent hours and hours with what they call customer service (it actually has no relationship to customer service at all) and it is a complete waste of time. Find another service. This one will take your money and then act like you don't exist.

I have two magicJack devices and when they work, they work, most of the time... There are many phone calls I attempt that either will not go through for no reason... or at least no explanation. When I renewed my device, I renewed the wrong one. I wanted to call them to resolve it, but they don't want to be bothered by such calls. In fact, they offer a phone # to call, but when you call it, you are directed to the website. Here you are expected to resolve your issue by chat with reps that barely speak (let alone read or write English).

I purchased a Magic Jack plus in 2013, extended it out to a 5-year contract with a physical replacement warranty if it would ever fail. It failed and I went to the online customer service for help and they would not replace it since I had misplaced it. I asked if I bought another unit to replace until I found the missing device and they said that would work. Unfortunately for me I did that. All they do is talk in circles and refuse to replace the device that is under warranty. They want to transfer it to the working unit basically making me pay for my replacement. First they said I had to deactivate the new Go device and reactivate the plus device to get the plus device replaced. Now that I finally agreed to that they have nothing but excuses and still will not replace it.

I bought new MagicJack Plus, registered online and they allowed me to pick a number. I even paid about $4 to be able to pick custom number. Now I have it installed. It turned out that I cannot use the phone # I picked. Each time someone calls it displays random phone numbers on people's phones. Also there are no options whatsoever on MagicJack computer app. You can call via mobile App if you are OK with random phone numbers being displayed for you. I take it is FALSE ADVERTISING: You have to pay for service AND for phone number Additionally. They don't say this on the website. I am cancelling my account NOW and putting this new MJ PLUS in the trash. P.S. Free Android app gave me FREE PHONE CALLS AND FREE NUMBER. MagicJack is an outdated service for those who do not know better.

My magicJack has not worked since I got it. After speaking and being passed to 3 different individuals through the "live chat" and spending over 2 hours troubleshooting online the conclusion was made I have a "faulty port" on my MagicJack. This was after one tech would be stumped and pass me onto the next one, who logged on my laptop with my permission to continue to waste my time and then put me with another individual who told me to try another laptop and another phone. Which with all the problems I have had since purchasing my MagicJack I did go out to buy a new phone to find out my phone was fine and it was THEIR equipment that was bad. I haven't been able to use it for most of the year since I purchased and have used my cell phone in place of it.

I have had magicJack for several years now without issue. When it came time to renew my account on 2/20/16 I went online 10 days early to do it properly. However for some reason it "didn't take". 10 days later I am receiving numerous phone calls and emails telling me to renew. Nothing had come out of my account yet so I called. I recorded that lengthy conversation to renew giving all proper info (cc#, address etc.). Now today the phone is cut off.

I received an email from MagicJack regarding my complaint;

I received an email from magicJack notifying me that my service renews soon (I refuse to renew more than one year at a time because of problems I've had with them in the past). It goes on to say "Thank you for opting to automatically renew your magicJack plus" and lists my number. It then states the Renewal Time: Next 60 days. It says that I will receive an email with the order details prior to the credit card charge for service renewal. NONE OF THIS HAPPENED. The next thing I know I get a voice message on my phone saying that my magicJack Plus has been canceled and that I should plug in my magicJack Plus into my computer so that I could be prompted through the re-subscription process. I did this but nothing happened.

I have been using magicJack for many years with no real problems. On 2/5/13, when I activated my MJ Plus, I opted for a 5 year subscription on top of my 1 year that comes with the purchase. All was OK, until today when I went to use it and it had been turned off. I finally talked to someone and they tell me that I have the subscription until 2019, but now I need a subscription for my number. "What is that?" I asked. He said I had to renew my number. "What is the 5 year subscription for." He said that is for the service. Not the number. What? I told them to cancel and send me my money. He said he would. Now, we'll see. I wanted the service.

I had MagicJack for several months and the service was not good! Tried working with their tech support to no avail. Went back to my old provider and they had a hard time dealing with Magic Jack to port my old number. I called Magic Jack and they ask me how long I wanted to keep my number. They have plans for 5 to 10 years to rent my number back to me. You cannot speak to a supervisor, as they will tell you that one will call you back or they are the supervisor. Had to say goodbye to my number of 20 years. Stay away for them!!!

Magic Jack. What's so Magic about it? One thing it is cheap telephone communication but if you can stand the mistakes, the worst customer service, and unnecessary problem they give you, like unauthorized charges and many attempts to get to talk to someone, recorded say "you will be answered in 10 minutes", you're lucky if you don't get cut off after 20/30 minutes and when someone answers he or she don't understand you nor you her or him, you both get frustrated but you want result and he/she wants to get rid of you so if can't do it nicely will cut you off or will tell you have to switch you to the right department and puts you back to where you were when first call. So after 30/40 minutes you are back to where you started. This happened to me so many times with this co.

We have been with magicJack for years and this year when we redid for another year, the money was withdrawn from our bank $37.73 in December, then in Jan they told us they no longer did a year but it had to be 5 years and we could not cancel. If we cancelled we had to pay another $89.00 because they no longer offer 1 year plan. They kept our $37.73 for a year and have not returned it. They accepted this in December with no problem, then in Jan 2016 said they no longer offered 1 year plan. This is plain wrong and then to want to charge us $89.00 to cancel. We told them we just would not renew but they still insist and do not return our money. We had been with magicJack for years. Poor way to do business and we would like our money back, after all we no longer have their service as they promised.

On 10/2/2015 I wanted to extend the magicjack service for 1 more year. ** I tried to pay thru their internet page after taking all my credit card information. I got logged out and did not give me any confirmation. At the next day I called them to do it over the telephone. The representative told me no charges were made so I extended the service for one more year for $ 37.73 using the same credit card merrick bank.

After muddling through a few years of having magicJack with bad voice reception and calls continuously being dropped, as usual, I received a notice for service renewal for 1/12/16. For the first time, the email stated I was signed up for automatic renewal, which was untrue. I NEVER would do that. Knowing I had a week before it expired; I would call to clear that up. Twenty-four hours later I noticed they hit my credit card/bank account for the renewal amount! WITHOUT AUTHORIZATION! I won't do business with a company that makes unauthorized withdrawals from my account. CANCELLED!

I used the original magicJack for several years and it was operating fine, then all of a sudden the reception and connections were bad. I was told that my pc was old, which it was, so I upgraded my PC and bought a new PC/MS Windows 10. I was also told I need to upgrade the magicJack to MJ GO. I bought a magicJack GO. I installed it and, the phone was activated and made 1 or 2 calls, then the service was disrupted: no dial tone, or other people could not hear me, or the phone rings once, then no reception. I contacted the "Live chat" tech support and spent hours and hours daily on a daily basis to have the problem fixed without result. First you wait a very long time to get a operator who cannot help, then you get transferred to someone who can help you fix the problem remotely, and they give you a chat ID# and you start the wait all over again, and sometimes you end up with a message to try later (after waiting 4-5 hours).

I bought a magicJack from Best Buy and the box had a sticker which advertised "NO CONTRACT, ONE YEAR FREE SERVICE". I installed it and, following the instructions on the box, I activated it on their website. Then, I received a notice that the phone was activated and that I was to receive free service for one year. They even gave me the date of the first payment, which was a year ahead. The phone worked (reception was fair, but not great). Then, two days later there was no reception, just a message that said, "error, check your internet connection". I check it and the internet was working ok. So, I called the customer service and they said that the account was not activated because I had not signed up for a "plan". They offered me a 3 or 5-year plan. The 3-year plan was like $149/year. I told them that the box said "no contract" but they insisted that the "plan" was not a contract!

I have spent many hours on support with MAC and then with MagicJack. I have even bought a new MAC AND a new MagicJackGo. Bottom line is, the MJ works great with my HP laptop but is not even seen in the USB port of the MAC. Turns out MJ has NOT worked to get their software to work with El Capitan!

If you're out of warranty phase you're out of luck trying to get your problem fixed. I couldn't get the jack to even light up. They wanted to take control of my computer and I didn't feel comfortable so forget this. It isn't worth it. Waste of money.

To use the device, it needs to be plugged into a computer and ethernet cable and a power supply. It isn't small and the connections aren't very well made. This means that unless all the devices are absolutely still (and even then) it is impossible to maintain a connection. After 18 months it was impossible to connect, so I got on with technical support. $24 for a replacement. The power supply plug has not been redesigned. To buy a new one cost $19.95 but then you can't transfer your subscription. OK, so I call. First I am told, it will be 5 minutes. Then it goes up to 9 minutes, then 25 minutes later, it disconnects me. Hmm... I wish I didn't have to do business with these people, and hope I have saved you the trouble.

Be aware that this company will not help you in case your unit malfunctions and you have a spare unit that you wish to use for the remaining balance of the malfunctioning unit. THEY WILL JUST SAY SORRY, JUST BUY ANOTHER UNIT TO UTILIZE THE REMAINING BALANCE. Yep, they won't let us use a unit we already paid for to use the service we already paid for. Buyer beware!

This product is the worst. A waste of money. Every day I try to use the phone I get a three "busy" tone sound and the call will not complete. I have to unplug the MagicJack device from power to "Reset" it. This could happen multiple times during the day. When I called customer service about it they told me to just reset the device... Ummm yes this does solve the issues for that moment. The customer service rep. said there is nothing they can do about it and if the device does this to just reset it... Wow... So take my pain and do not use this device. Fortunately I only paid for the year service plan. As soon as I can I will put this in the garbage.

Unit won't connect to computer. First line help went through diagnostics. Senior help said device bad and cost $29.95 to replace. Voice quality was lousy. Would not give a refund for unused part of subscription. Name goes on before quality goes in.

I have 3 magic number and it was working fine. Then yesterday I found out that the new MJ number I just registered to anDroid phone has all the account info and I get live help to how to not show up my account on that phone which is used by an employee and I did not want them to have access to my account. Problem start because my Canadian number got disconnected from my iPhone and they could not reconnect it. They told me to purchased an app for $14.99 a month and choose a US number. I told them I just want it restored and I don't want to need another number.

Stay away from magicJack. A few months after you pay 5 years up front, the phone service all of a sudden becomes HORRENDOUS. IT'S INTENTIONAL! They charge you a $35 porting fee to roll your number over to them. When the service becomes unusable, they charge a porting fee (RANSOM FEE) to release your number back to your old carrier. MEANWHILE your old carrier wants $35 to bring you back and $35 to turn your service back on ($70). Then MJ keeps the $120 5 years of service money saying it's non-refundable. MJ customer service will try to get another $59 out of you to buy a new MJ box saying there is a problem with your MJ. When their servers become overwhelmed, they shove out the old customers to make room for new unsuspecting customers. The Florida Attorney General’s office must be getting a kickback from MJ. They won't do nothing. "Come," said the spider to the fly!

We experienced dropped calls consistently. Recently the phone stopped working and the message displayed was "Check Tel. Line". (3) days of chatting on line with Magic Jack Support was a complete waste of time. Each time they gave us the same things to try to fix the problem, even though I told them to refer to the claim number I had given them to review their file. One evening while working on the "fix" the Tech told me to shut down my computer and re-boot to try to get their software to fix the Magic Jack. I said, "won't this disconnect our chat?" He said, "yes, you can just chat us back." The reboot did not work and imagine this, they were closed for the evening when I tried to "chat back" hmmmmm. Customer Service? I think not.

Updated Mac to El Capitan and magicJack Plus would not register in Corporate, therefore, it would take you online to magicJack website. When you went on "Chat Line" to inquire about problem they knew about it and would only say their engineers were working on it. No specifics. This has been going on for about a month and after five contacts on Chat Line I do not know anymore than I did on my first contact. They have not addressed this problem to their customers or noted the problem anywhere on their website. DO NOT BUY A MAGICJACK IF YOU ARE ON A MAC. IT WILL NOT WORK!

The impression this company gives me is that they are aware of the customer dissatisfaction and the employees in the technical group are passing the buck. If they cannot fix it within the first 30 minutes they are in a don't care attitude. The idea is great, the product and support is killing this company. Nowadays if you do not have customer service and satisfaction you will not survive. The problem I am having and I can see by looking at other complaints is dropping calls, cannot hear or be heard. If I had the choice of not checking off a star on the survey I would not have given one star for this rating. Don't waste your money, it is not worth the savings.

Customer service is despicable. They do not chat in english well at all and there is no phone number to call for support. The line drops very often during calls or the other side can't hear us. There is no clear documentation on what you get with the service as far as features go. The app for smartphones lacks fluidity. It's complicated to manage account if you even know where to go or how to do it in the first place. Back to support, I chatted with 3 agents for hours with no success. Out of 10 questions about the service I pay for, not even 1 was answered clearly or completely (we didn't get to the other 9 questions).

The first 2 versions of magicJack were complete garbage. So we found the 3rd, looking online and at Google reviews everyone thought it was great. So for the $40 at Walmart we bought one. Hooked it up everything was believed to be going good, when all of the sudden magicJack's past came back. Within 1 week, we had to consistently turn the device off and on again. Faxing at first we could fax at 14.4b without a problem. The second we started encountering the process of turning the MJ off and on on a daily basis, we started having the fax problem as well. Same Telephone number dialed as before it will consistently hang up after 2 pages of faxing. So long side that we had the Basic Talk special at $4.99 a month for life. Same number same everything, the Basic Talk worked without a problem. Tried different computer same thing. So we're at the point of saying "Here we go again. Nothing's changed."

We purchased a 5 year plan. Our phone never worked well, and now it is so irritating to even try to talk on it - underwater sounds, delays, dropped calls. 5 hours online with MagicJack 3 different times, solved nothing. No customer service (in English). What happened AFTER 5 hours is we downloaded programs that have now messed our computer. Does anyone have a phone number to get my money back? Worst business I've ever dealt with.

If I could give magicJack a NO-star rating, I would. When it was first introduced, it was a decent product and I even recommended it to others. Then it stopped working, and I, like so many other customers apparently, discovered that customer service was non-existent. If they couldn't help, they would just drop the call. I have notified them several times that I no longer use their product and have asked them to stop emailing me. They refuse to honor my request, and I have now received a 'bill for 911 service'. This product should not be allowed on the market!

Got an email from MagicJack saying I needed to click on the link to pay my 911 service or local authorities would be collecting it from me. First, I never opted to have the 911. Next I noticed a difference in the return email. Always was no reply@magicjack.com. This time an underscore had been added. no_reply@magicjack.com. Immediately suspicious. Did online chat with a illiterate who couldn't spell or form correct sentences. He said I had the 911 service and I had him shut it down. He could not tell me if the email was a scam or not.

I would like to speak to an individual whose primary language is English by telephone for a change. I have been repeatedly billed for the same purchases like so many other people on the consumer affairs website. I have reached out to live chat just to be transferred from person to person until closing time day after day as well as basically having the live reps on the phone number I acquired from consumer affairs call me a liar. I have made some calls and before my attorney is willing to begin a class action lawsuit, I must first present my problem to the merchant (magicJack) in order to give the opportunity for a resolution as that is going to be something that the judge will ask if I have already done.

Please please take my advice, DO NOT EVEN TRY magicJack!!!!! What a mess. I kept losing my connection as often as 3 times on a 15 minute phone conversation. The only way to contact them is by Live Chat which I spent 5-1/2 HOURS online with them to attempt to resolve issues that were unsuccessful. They told me they would refund my money spent for 911 service and caller ID. They charged me $32.95 to port my number over to Verizon. Took 1 month to do so... Had a very hard time with them. Finally, when my number was ported over and I requested the refund. Was told (via email) that they do not offer refunds. Really poor customer service, poor telephone service and they don't care.

DON'T EVER GO WITH MAGIC JACK! Here's the reason why... ya, they may be cheap at $20/year but it ain't worth it. They don't have customer service by phone. It's all by internet. What happened to talking to a live person? It's so difficult to try to explain my situation over the internet and then they come with automatic statements. Makes you wonder if you are actually talking to a real person.

I purchased the product, installed it per the instructions, and couldn't get it to work. It took several months to get my money back. In retrospect, my perception is they use deceptive advertising. What I thought was going to be free required a service fee. Okay, water over the dam. I would like to forget about them. Now they are sending me marketing emails. But when I clicked on their unsubscribe link, I found the link takes me to a login/password screen. There's no apparent way to unsubscribe. I think what this company lacks is ethics. I wish I had NEVER purchased a product from them.

On two separate occasions I spent many hours on the online chat trying to get my replacement device to work. The first time, believe it or not, because I found it to be a great product before, I spent 6 hours dealing with this company. It was then fixed, I thought. Now some 2 months later I went through this again, only to be disconnected 8 times. The last time they said it was my router that was at fault. I called Linksys who remoted into my computer and then assured me that there was nothing wrong with my router, which I already believed. I will revert to conventional landline or Ooma.

I wrote a review, saying that Magic Jack was no good. I am changing my review. There is an outfit that is passing themselves off as MagicJack out of Florida, and will speak to you in a foreign accent for hours. Do not let them talk you into an extension of your service. Be sure you are talking to "MAGICJACK".com - the real magicJack. Got MY magicJack WORKING REALLY GOOD.

I purchased the magicJack so I could cut the cord. I specifically chose it because magicJack says that you can move your existing phone to their device and I wanted to drop the expensive landline but keep the convenience of the voicemail and phone number because doctors offices, etc. have that as the best contact for me. The problem is that magicJack needs you to keep your existing number until the transfer is complete - they say that can take up to two weeks. Since I have fiber optic phone service, I kept getting an email from magicJack stating the number was already being ported and to contact the original provider and cancel any other port requests.

I have Magic Jack for seven years. The problem I had have with this "invention" beside unreliable service with Windows OS - very strange practice: most of the time my account was/is blacklisted, with no reason ever explained. As I succeeded with switching to Magic Jack Plus, just by calling to some "top brass" - the "blacklisting" still is continuing; I am blocked to buy International service and to extend Magic "service" for next period. My order was canceled with no explanation. As I called to customer support and was promised some "top brass" will take care of me, I made a second attempt with my order. The order is on hold for about a week. Dumping a "Freaking Jack" into garbage is only my wish, at this time.

June of 2015 they cut me off and made me buy a new magicJack. New one would hang up on incoming calls. Their default is 25 seconds to go to their voicemail. If you shut off their voicemail that defaults goes straight to message. So you have to use their voicemail but can set it to 68 rings to go to voice mail. Watch out for scammers pretending to be magicJack and wanting to take control of your computer. MJ will first make you go to live chat then they will transfer you to a tech to go into your computer. Only need to go into your computer is to open ports in modem. I didn't notice any difference after they did that. They can't take control if you use Internet Explorer. You also need java.

People this is a budget phone. We are lucky we have any support. I have had to use the chat online several times, understand they are dealing with several people at the same time. That is how they keep it sooo cheap. I even had a unit fried by lightning and they sent me a new one for free. I had to use chat to get it activated with my current account and to retain my 3 years remaining on that account but they made it happen. I have been with them now almost 8 years and for the long term savings I think a little hassle is worth it.

I'm only a few hours into trying MJ and am already unimpressed. First, the directions with the package simply say "go to www.mjreg.com and follow prompts." Well, my computer wouldn't let me go to that website. When I tried to get around that, I got to a "no such" message. Tried on another computer. Same thing. Went to the MagicJack website to find a number. The number said, "use live chat". Found live chat and had to type in a question and wait. And wait. Finally got a person. Explained that the website was unattainable. The return replies were vaguely on that topic. Was told to register online. Explained I could not. Was asked if the thing was plugged in. Said it was not as there were no instructions except to go to the website. Was given some somewhat helpful instructions and then a link to a video.

O-H M-Y G-O-D!! What a horrendous customer service. It may be the cheapest phone service right now. But the customer service prompt me to rated one star. You cannot find a live person to talk to and if you ever have a problem with your subscription you better get yourself some Diazepam or Valium because the only way you can resolve your issues is through a chat, your nerves will be shatter. DO NOT EVER HAVE A PROBLEM WITH THIS PEOPLE. Oh my sweet Jesus!!! 1.45 minutes typing and explaining my problem...

When I call someone their voice sounds like it is having the ring side of the phone. Took on and off of the terminal at the phone office. But I know this isn't a phone office, it is the IP. However if my computer is not in service phone works fine. I have the info that the girl at magicJack gave me the internet provider told me that "well I can't say what he said." So I tried another computer on the router. I still had the same problem. My friend used a small handheld device, don't know its name. The phone worked fine while he worked with it. They told me if I give them $169 they would fix it for life. I wasn't told of any other expense I would have to pay out.

MagicJack has the worst technical support I've ever seen. Nothing gets fixed, even the simplest things. It's a joke, I'm wondering how they stayed in business. Even though they offer cheap product, but after you count the tens of hours you need to spend on fixing their tech problems I think it's the most expensive out there. First, they only offer chatting which requires you to be a fast typist (No support phone calls) and they always use Pre-written statements, and because None of them is tech qualified to fix it (and after spending a lot of time with them) they always always transfer the chat to a supposedly "senior technician" who also wastes your time and when they can't fix it they post their 2nd most famous statement, "Since we haven't heard from you, we must release this chat," pretending that you aren't there anymore even though you never left the chat.

My incoming calls were diverted to their voicemail without my knowledge. I could not access my account from my home computer due it being blocked, so I could not change the settings. I was able to change the settings on my Ipad. Who changed my settings to immediate voice mail? I spent half an hour trying to fix this with an online agent and gave up.

Overall, the service is good although I find that reception on 4G is not totally reliable whether at home or abroad. My android connection is through a Samsung Galaxy S3 and often when accessing the app to make a call I find it has closed and has to re-connect. Also, when receiving a call, many times I have to hit the receive button several times to connect. This could be the app or the phone. On the other hand I never experienced any such problem with WhatsApp. Full marks to magicJack for introducing their message service that has so far been flawless. On previous occasions when I have contacted magicJack I have found their agents short of training so have not discussed the current problem with them.

Purchased a MagicJack 6/19/15. Delivered later part of June but they said 6/22/15. Supposed wouldn't charge for it till I had a free trial. I TRIED to download it today and had nothing but problems. I had the older system for a couple years so I know how to set it up. Finally got it, supposedly downloaded it, just flashed my new phone number. I couldn't write it down fast enough so I called from MagicJack to my home phone to get the new number and on the caller ID on my regular phone there is a middle eastern person's name instead of mine.

Few issues: False advertising by Magicjack that all calls in USA and Canada are free. I am unable to call 605-562-3140 without getting charged. I complained to FCC but no action was taken. I renewed Magic service for next 5 years but that did not cover device. When the device fails, you are forced to purchase new device. Very bad sound for most incoming calls. Called customer-service many times, but they have failed to resolve the problem.

Could never get past the final step of CREATE AN ACCOUNT - Step 10. Every time I clicked CREATE AN ACCOUNT with all steps properly filled, it would go back to Step 10 and blank out the field with the credit card #. Spent 12 hours with their "technicians" doing all sorts of things, none of which worked. They eventually told me something was wrong with my computer. Took my brand new iMac back to Apple and they verified the computer worked perfectly.

I had entered into an agreement with magicJack for 5 yrs at 19.95 per year plus $10 a year because I live in Canada. The service was fine until a few weeks ago. My service said it needed to be renewed. I thought it was the $10 Canadian phone fee that needed to be paid. So I paid it. The phone worked for a couple days after then it said it needed to be renewed again. I got on to their technical call line (of course you can't talk to anyone). They looked at my account and told me that I made 22 times more calls than the average magicJack user to a 516 area code and had terminated my service due to breach of the terms of the contract! First of all I do not know anyone in the 516 area code (which turned out to be Long Island) as I live in Canada.

I have been using MagicJack for the last couple of years. It worked 'OK' for the first one year - until (I guess) change of ownership/management. The service is going bad to worse. Most of the time, there is lots of noise, breaks during conversation which makes me repeat the same words/sentences again & again, very poor connectivity despite my WiFi is at 40 mbps speeds. In fact, one should ask what is that is working with MagicJack. I feel I made a mistake by signing for 5 years. As of today, I am never able to pick up my incoming calls using iPhone. When I use a desk-phone, it takes several seconds to actually connect me to the incoming calls - after saying 'Hello' probably 10 to 15 times.

Avoid them like the plague!!! I switched to magicJack. The first issue I had was the hidden fees to keep your number each year but I thought, ok, it will be worth it. Then our cordless digital phone wouldn't hold the time. I find out that this is a glitch with magicJack and was meant to be rectified two years ago. It never will be. At this point, I decide enough is enough. I want my refund. I was over my 30 day free trial by 2 days. I tell MJ that I still want to cancel. We then start four days of going back and forth having Vonage request my account info, account number, address etc. magicJack refuse the transfer request each and every time. I am then told I need to receive an email from magicJack with a link that I can fill out the final form to pay the $30 port out fee and have my number transferred. 4 days later and no email.

I have had magicJack for about 16 months. I have experienced three major breakdowns, the power supply twice, the unit itself, and the third time the power supply again and now it won't work at all. I have spent about a full day chatting with customer service (snail mail) with no results. I give up, I'm just going to leave it on "call forwarding." magicJack has no respect for their customers. No phone number to call for help. The help you get to chat with is nothing to write home about. Today I chatted with 7 techs, and it still won't work. The techs just hang up when they don't know what to do then you start all over again with another tech. This MJ is used on my business line. I have been without a phone now for three days. Pretty sad. Lost time, money, and customers again.

Bad service, calls drop or you won't hear the caller. When finally ported out, was charged $35 to be able to release my number to another provider. What a rip off!!! They should be banned from doing business!!!

I've been a magicJack user for over 5 years. The device works OK not great. Has problems when using a wi-fi connected computer and a set of cordless phones seems there is a bit of interference in the radio signals which cause people to have a hard time understanding me. But the magic App is a big problem. I used it since it became available and while not very reliable for receiving calls it is fairly good for making them on the go. I recently changed cell phones and discovered that I couldn't register my new phone with the magic App. While I can log on and make calls I cannot receive them since my old phone has the phone number tied up. Last year a similar problem occurred when I bought a magicJack for my wife and registered the phone's app on my account. We had to call customer service and they disabled the app on my account and allowed the one in my wife's account to work.

Last week my computer crashed. I had the silver box MagicJack installed on it. I called them and asked them how to transfer it to another computer along with my 5 year renewal service that doesn't expire until January 2019. I was told that they no long supported the silver box and that I needed the NEW MagicJack Express at a price of $43.07. I received the new one and could not make it work on the computer.

Magic jack plus quit working. Called tech support. English was not first language of tech. Hard to understand. Said nothing was wrong with magic jack unit. Hackers had screwed up the connection. Would fix it for 249 dollars. Three tries still does not work. They tried 3 times would work for about 2 hours each time. Am done with magic jack.

I travel a lot and needed a way to lower my phone bill cost. I then got magicJack over a year ago as an extra line. The installation was straightforward and it worked on the first attempt. Overall, I paid around $30 for the device plus $10 for the number and I purchased 5 years plan for $100. I will need to pay an additional $10/yr for the number. So, all together it will cost me around $180 for 5 years of unlimited local and IDD calls. Add the fact that I can use my cell phone with the Magicjack app without using my plan (as long as I am connected to a WiFi). To sum it up, less than $20/yr or $1.75 a month to save over 150 to $200 a year (at least). Even if it have some glitches sometimes, it is very well worthed. I highly recommend it.

Where the Ethernet cable plugs into magicJack broke. I bought the 5 year subscription which doesn't expire until 2019. I have been online chat room for so many hours with no results or hangup. They will not replace it due to it being past a year, but I have had problems for years. I am disabled so need a phone. This morning I am buying a replacement but it costs almost $27 but then I can use remaining years if it works. I just feel the chat room is only contact & they don't know what to do.

I recently got magicJack go, activated for 1 week. Very poor strength. I paid $10 for to port my number. I decided to discontinue my service and to get back to my number back. They asked me to pay $30 - very poor customer service, no positive response.

I subscribed to MagicJack for 5 years in August of 2013. I had occasional interruption of service several times resulting in a replacement of the unit, hours on the tech. chat resetting, rebooting, etc. I tried in vain to get a phone number for a real person, not available. Over a 3 - 4 day period I had about 7 - 8 online "chats" with a different person each time with all of them ending abruptly without resolution. It was, of course, all my fault because I couldn't follow their instructions on disconnecting, reconnecting, switching, then reswitching, etc. I spent hours trying to follow their instructions, but I simply don't know how to do it and I was not a very good student, apparently. Now I am getting emails giving several steps as to how to gain access to voice mail, but of course the phone still does not work. I work with a computer every day, but this system is way too complex for me. I have not gotten a refund and I don't have clue how to request one.

I've been a magic jack customer for a little over a year. Last year I paid for a 1 year subscription upfront to test it while I start a separate business and needed an additional line for customers to call. I noticed throughout the year the call clarity was not that great and the person voice on the other side would occasionally drop down very low making it difficult to make out what they were saying. I had some issues when making calls whereby I would here an an incoming message (from magic jack) saying that there was an an expired account that I needed to active. However I already paid for the yearly fee in full and was I was still receiving and able to make calls.

I am a single grandparent and thought after several of the phone services this might not be a bad investment and it would be a low cost. YOU ARE REROUTED TO OTHER PERSONS. NO ONE KNOWS WHAT IS GOING ON. IT IS HORRIBLE AND NOT RELIABLE!!! DON'T WASTE YOUR MONEY!

I recently purchased the magicJack in February 2015, the second week of June the device stopped working. We contacted the chat service and they did everything they could to assist. We ended up having to run it through the computer. 2 days later the device stopped working again. We worked through the chat again and still could only run it through the computer. However, the phone did not ring with calls, you had to be looking directly at the screen to know anyone was calling. The computer had to remain on at all times. If restarted, it had to be reconfigured to work again, and you could not use the handset phone. Therefore, it was useless.

I purchased a magic from Best Buy in Feb 2015, had some problems hooking it up. I requested my present number, they totally ignored that request and issued me a different number. After a number of calls they finally got my number ported to me, at a cost of $10.00 cancel the number they issued and $10.00 to get my number ported. I had a lots of problems with the reception. People kept telling me they can't hear me and a lot of background noise. After a number of call to them they kept transferring me to different techs. Finally they told me it was my computer and it was loaded with malware. Then said they could help me but it would cost me $300.00. I was charged the 300 from a company. Called the help desk after still having problems. I finally got my money back.

I lost my MJ in a move so called the company to see if I bought another unit, I could continue with the remainder of my 5 year contract. Since many units included a year of service, I also asked if this year would be added to my time balance. I was assured that both would happen and I would have 18 months remaining. I bought a new unit and had them configure it so I was using my old number. After 2 days, it quit. Called tech support and **, who didn't seem to understand English well, and her supervisor had the following to say. I could not get any further service unless I bought an additional 5 years today.

All I want to complain about is the terrible customer service magicJack has to offer. There is no phone number and your only recourse is to get a live chat. WHAT A JOKE!!! I called 13 times this last Friday, 5 June 2015 and no one answered.

I had a magicJack plus for two years and ported my 35 year home phone number to them. I was away on an extended stay out of state. When I returned my phone stopped working. I contacted magicJack and they said I needed a new device via online chat. I purchased one for $25 and they sent it. Yesterday when I tried to install it would not register either directly with the phone or by plugging it into my Mac. I spent over 3 hours with 9 agents in online chats using 3 different browsers and at one point I refused to reconfigure my computer any more than I already had to accommodate the magicJack. I finally found an actual phone number for them only to be told that my network, not my computer, had been hacked and that they could get it fixed by network engineers for $299.99 if I wanted to relinquish my computer for 3-5 days or online in 1-2 hours for $229.99.

This is one of the worst companies I have ever had the misfortune to deal with. My magicJack stopped working so I spoke to someone in tech support. They told they had to get the virus off my computer and would only charge me $199.00. I said no so they said they would do it for $99.00. Once again I said no so they asked me what I would pay and I said $20.00. Six hours later after they charged me the $20.00, they said that was not the problem...rather it was the hardware. Meanwhile they charged me 40 plus for new hardware and sent it using the wrong name. The post office has forwarded it to who knows where. When I call magicJack, they are unable to help because they are "updating their system" and tell me to call back. When I call back customer service is gone for the day.

I barely used this magicJack since I had it, I start using it after I discontinued my AT&T telephone service to save some bucks. I only had this device about a month ago, ordered it April 2015 and today is May 27, 2015. At first use I had no problem with the device, I can talk and fax without issues. Now barely a month later people on the other end kept telling me they cannot understand and I am breaking out, static noise in the background, and echo. I had been in chat board with magicJack yesterday and today. It seems I spent over six hours with them trying to solve the problem, from disconnecting the device several times, or connecting it to my laptop for update several times, tech even blamed the surge protection is causing the problem (which is BS), and even asked to access my computer (again several times) so he can reconfigure the device -- no success.

I am a bit of a home computer geek in tracking down fixes but I have almost given up on magic Jack (MJ). I have tried using the device in the router and directly in a few different computers and it has been completely unreliable for me. I have called MJ tech once in the beginning, very nice people but of no help - not their fault in my opinion. The device may have various design or production problems but don't base it on my unit, see if you can find any other complaints. Yes, I bought it over a year ago and got the 5 year plan. If I can get it to work at all, it my take me a half hour of tries (no joke or exaggeration); and I probably still not get the device to work of late.

It took a long time but when turned over to Magic Jack **. It was done in a matter of mins. First he had me click the menu button (top left of MJ pad) and it was on Headset instead of telephone. Then he had me unplug the battery from my handset, then unplug the phone cord from the MJ, then from the MJ, then unplug the MJ from my computer. We waited about 3 mins then reversed the order my memory is fading a little guys. I'm 71's if by after reversing order I put my handset back on my phone base and magic (cough cough). I had a dial tone. I hope it helps all those who need it. If not, go online with Magic Jack (we re registered my phone) and I'm sure they will help you. Good luck.

Because it is so cheap and I don't use the phone much, this problem has been irritating and I think I probably will terminate my business with magicJack. The magicJack program software closes several times a day… The notice say "Windows will close the program and notify you if a solution is available." I tried to correct the problem with magicJack chat yesterday and went through 5 of their technical people and the problem still exists today. The magicJack program closes down several times a day. I got a magicJack upgrade and nothing helped. However, even with the program going down all the time, I was always able to receive messages, and in that I don't like to answer the phone anyway, the program being down didn't bother me too much. Will try again with magicJack technical people again and see if they can correct this situation.

I bought the "original" MJ plug-in about 3-5 years ago. The problem with mine was that 99% of incoming calls went to voicemail! Several attempts to resolve through the chat line failed to correct the problem, and neither did replacing units. I ended up returning both to Walgreens for refund. In May of 2015 I heard of "MagicJack GO," which can connect directly to the broadband router, eliminating need of a computer. Well, I experienced the very same problem: 99% of incoming calls straight to voicemail! Went to the chat line (very good response time in connecting to a live person, I will admit), they tried a few things, none worked, and I had my new number deactivated and returned the unit to Amazon for a refund.

These guys are bloody thieves. I have order my device from Canada and there never mention me they are charging me USD and now I did not received any device after 12 days in express shipping... When I try to call customer care they drop my call every time I call them and ask me to wait and wait for this device and tell me they will not refund any money.... and shipping company says that they don't take any guaranty for cross border shipping. So technically they stole my money. They might have send a pen in package (who knows what they send me). I even ask them that if they want they can block that device so no one can use it... but they say just wait. Bloody hell. Please be careful with online order with them ;( very bad experience.

I have a used the MagicJack Plus 2012 for several years and haven't had a single problem with the device. I have several devices at my office and one at home. They are used all day long without any issues. If you have slow internet speed or a poor internet connection, you will have issues. All my devices worked right out the box and did not need to contact MagicJack support for anything. Either I was lucky or the device is not as bad as all the reviews.

Since April 23, 2015 I have been trying to get the phone number I have had for 50 years ported over to another carrier. I have had nothing but problems with magicJack ever since I renewed it, and am unable to get help. Everything has to be done online. When I try to get a live chat I am told my answer is in the facts and answers, which it is not.

I began using magicJack in January 2014 and was very satisfied until late April 2015 when I could not longer place or receive calls. I spent hours with magicJack customer support in an attempt to correct problem without success. People I dealt with were not very computer-friendly, wanting mainly to send me to obscure websites with long series of instructions and expecting me to complete the task in seconds. Because I could not navigate through their long instructions quickly, they were not there to respond to results I obtained when I returned to magicJack. Only service I have now with magicJack now is that they send me emails about calls I missed and then I can listen to recorded messages from friends. Norton Security analyzed my problem and said it is in magicJack software.

Since yesterday April 21, 2015 magicJack blocked me from purchasing international LD minutes. I have valid credit cards. I spent a long time yesterday with their chat service about this issue. The agent told me that he (she?) will report the problem, that I re-try 24 hours later, which I did with no results. I also filled a web form with my complaint. magicJack solved voice quality problems from the past and it was fine until yesterday.

I logged into my magicJack account and set up the caller ID to say NationalMillDog, an organization for which I volunteer. I called my home phone from my magicJack and to my great surprise, the caller ID said "Black Guy R"! I immediately began an online chat with magicJack and expressed my dissatisfaction. It was obvious, the magicJack representative's first language was not English. I explained this was unacceptable because many in English-speaking countries would consider this a racial slur!

I called customer care to trouble a magicJack plus that was not functioning. After a two hour runaround, they (customer care) wanted to charge me $25.00 for another magicJack after owning it for a little over a year. I explained that I had just renewed my contract and wanted to receive a refund. They ask me to prove my renewal and my usage. I could not believe how they were acting. Needless to say I do not recommend magicJack to any one. Seek other another provider or get a regular home phone.

Bad customer service - waiting too long, then you are switched to different people. Too many fees - Porting your number in, pay your fee. Transfer your number out, pay fee. Processing fee on top of your sign up charge... Unbelievably Horrible.

Service worked great for my magicJack Plus for six months! Then, couldn't re-up minutes either from retailer with PayPal or direct from magicJack's website for six month renewal. Too much trouble to continue on with this. Customer service live chat seemingly ineffectual.

When I purchased the extended months, they nevertheless contracted me on the pre-extension anniversary date to rebill me for the next period, rather than the end of the extension - not cool. Upon upgrade to Magic Jack Plus about a year ago, their voltage plug-in did not work [it was dead] and had to order another one. I found out that this appears to still be a continuing problem with Magic Jack purchasers.

I am the systems & technology director at an assisted living community. We have a tremendous internet system in our community. We have over 180 apartments in our community. At this time, there are about 12 residents using MagicJack. Most of them are installed and working without incident. I have assisted with everyone of those device installations.

I was quitting their service after a good 4 to 5 years and they want to charge me $32.00 to quit. What is that about? You now have to pay to stop their service. I will refuse the charge on my CC. Makes no sense...

Beware, Magic Jack has a clause "Calls of long duration may be terminated to make sure the integrity of the network is kept intact, which would prevent abandoned calls." They terminate every call over 30 minutes. This is funny because I was on an internet chat with them for 45 minutes trying to get this eliminated. If I would have called them, they would have dropped the call at 30 minutes.

At one time I had three MagicJack accounts with separate phone numbers. As time progressed over a five year period the customer service keep getting worse so I started dropping accounts. I just dropped the last one this week. The only way you can communicate with the company is via Chat. It is fairly obvious that English is not the primary language of any of the representatives that I have Chatted with. They could not get billing for these accounts moved to one date so that I did not have to string out my payments. They put a very annoying voice message reminder on your phone line starting about 2 months out from any bill due. You can't make a call until it stops, you can't get rid of it, and they won't take it off until you pay.

I have two MJ plus. Not even one year in and one of them stopped working. I went through tech services (another joke) that took a great amount of time to tell me the adaptor plug stopped working. They said it would be $5 and some odd change to send another. I noted that my purchase included lifetime free replacements. I was told this charge was for postage. It took over a month to receive the replacement plug and it didn't work so I contacted them for another replacement, that took another month. So two months without one of my lines. I finally got a working replacement plug and the MJ was still not working. So I contacted tech service three more times without a successful outcome.

I let my service lapse for a short time. I paid online to renew today. When I checked out, I got an error code on their website. I checked my bank account and it had been charged the $21.51 renewal. After going back and forth for several minutes with the live chat tech, I was told I was being transferred to a Supervisor. Twenty minutes later, I am still waiting. As for the tech, I was pretty much called a liar but I have screenshots of the check out and my bank account says I am not a liar! Do not do business with this company.

I was a Vonage customer for 5 years. Their pricing began to get high so we thought we would switch to magicJack. We tried it for 2 months and it was so bad that we switched to another service (Ooma, which had reviews comparable to Vonage at a lower price). Specific to my description of "bad": VERY static calls that frequently broke up. If there was ANYONE else on the internet (either hard wired or wireless) making a call was close to impossible. We even had the adapter connected to the router, AND adjusted the QoS for their "best" performance and it was still full of static, people couldn't hear us, and the calls would drop. I honestly got worried that if we had to call 911 that we would be unable to do it, or that the operator on the other side would be unable to understand us. The last straw was when we wanted to change and they charged $30 to port the number back.

Double charged $59.95 US when trying to purchase magicJack GO online. Did not receive a confirmation or decline the first time and tried again. Still nothing after the second attempt but noticed we were charged twice on our bank account, so we started an online chat. They said it would take 24-48 hours to be returned. After 48 hours I called, they said 2-3 business days. After 4 business days they said call the bank. After calling the bank and spending 45 min. having to file a claim, the bank said it would be minimum 30 days to have any results. Online chat with magicJack and ** refuses to accept that magicJack has indeed taken the money even after offering proof that the money is in fact REMOVED from our account, not just on HOLD as she continues to claim. She refuses to accept proof or allow me to talk to anyone else.

Called to purchase 1 Magic - was charged for three then told I didn't have enough money left on card... of course not. He charged me 3 times. Then told can do nothing about it. It was my bank that had control over it and I am not even gonna get the ** item and it's not supposed to cost anything for 30 days! I won't have Satellite! I informed the first rep that I am moving.. second rep I think finally got my name right... then I get nothing from the company. DEFINITELY NOT A CUSTOMER ORIENTED COMPANY.... THEY DO NOT CARE!

4 of those years have been great, I recommended MJ to everyone. However I now have to red flag MJ, since late 2014 their service of support has been the worst ever. And it may be due to the fact I still use the original MJ attached to my PC, but the sound quality has gotten really bad. And trying to use Customer Service or Tech Support, forget it, just go hit yourself in the head with a hammer, it's less painful. I don't know, maybe since the original owner passed away it has gone into the hands of someone who does not give a crap about happy customers for MJ.

Bought my magic jack at a local best buy 2 weeks ago. Immediately after installing and upon making a call to my wife a voice mail was talking at the same time. Online chat support with a tech support could not fix problem. Another tech support tried unsuccessfully. After an hour I asked MJ to cancel my service. I had requested and paid to keep my existing phone number. MJ told me that they could not port my phone # back to my original carrier (Comcast) for 30 days and at a cost of another $30.00. I still cannot receive calls. So frustrated!!!

I was told 5 different ways from 5 different agents. How I could get a 5 year subscription and none of them were correct. I did everything they told me, the payment went through but no phone service. They're investigating, I'm looking for a new company. I wasted over 2 hours with them.

I had a bad experience with magicJack. I have purchased a brand new magicJackGO device with one year service plan and as an initial step I have setup the device and number and activated my device. Everything is well setup and device is working correctly. After one day, I have received a 404 error. I asked magicJack peoples for reason behind the error. I really surprised with the answer of MagicJack people. They answered me that I have violated the policy and make 50 + calls in a day. So the result my device had been suspended permanently. I really surprised with the answer. I am not even made a single call from magicJack device. I told the representative all the reality and asked him/her to provide me the calling list. And they answer me that they are not bound to provide calling list. I don't know how the peoples are tolerating such kind of service. It really ridicules.

Had fair to good luck with original magicjack. Computer stopped working so bought new computer with windows 8. Old magicjack would not function correctly anymore was told not compatible with windows eight, so bought magicjack plus 2014. Keep dropping off line several times a day would come back if rebooted but would not stay working. Went on help line 9 times and 3 times was transferred to senior agent. Last time was told it was my phone, go buy another phone. Trusted their judgement, spent $100.00 on phone. Same problem so am in process of sending back. Also cost me 30 some dollars to port my number to new co.

MagicJack's offer of Unlimited Calling in the U.S. and Canada is a scam. I contacted their customer service and asked that she explain the double talk present in the conflicting information provided on their website. On one page they offer Unlimited calling but in the TOS agreement it states, "Unlimited calling to numbers in the United States and Canada and other services for magicJack are based on normal, non-excessive use. A combination of factors is used to determine excessive use, including but not limited to: the relative use when compared to the average magicJack user, the number of unique numbers called, calls forwarded, minutes used and other factors."

I have been with this company since launch... They were a great alternative at one point but they are like a dying dinosaur trying to eat everything in sight (your money) before taking its last breath and dying. Their website is not user friendly and when you think you're renewing something, you're being charged (in my case) to use the iPhone app. That was free!!!! I just downloaded the app and logged in. Now you wanna charge me for using MY OWN device!?! There's more to the story including what they did to my 72 yr old dad but just heed my warning and stay away! The 1.5 stars should tell you something.

I purchased two of their devices. The first one was the simple version. It worked for the little I used it over a rather brief period of time. I then purchased their more expense Magic Jack Plus device thinking I could use the previous device at another location on another computer. No way. When you purchase the Plus device you lose everything you spent on the original device and service. (They don't tell you that.) For the Plus device I paid for a 5 year subscription. I only used it at a remote location maybe 3 times a year. When I tried to use it, it wouldn't work. I reached the company on their chat line.

I purchased magic PLUS in Canada and brought it to the US for my 4-month trip. It was working fine until last week when all of a sudden, no one can hear me on the phone. I hear them but they can't hear me. The line keeps breaking up. After 3/4 attempts at my neighbor's home to find out what was wrong, and lengthy hours on the phone, they told me to call back later. What a way to treat customers. Now I will look into another phone service and drop MJ for good. It was too good to be true.

I signed up for magicJack less than a year ago. Less than six months in, I lost my dial tone. I tried all of the troubleshooting suggestions on the website and also re-installing the hardware, to no avail. There is an online chat support function that I used to connect with a representative named "Leynard", who was not very responsive at all at the beginning. Minutes would go by without a response, even to let me know what he was doing. Finally, when he came back, he did help me to determine that one piece of the hardware was faulty. However, magicJack will not replace the faulty equipment for free! Instead, they insist on charging over $5 "shipping and handling" so I may obtain the working equipment for which I already paid. This is unacceptable, and possibly violates consumer protection laws. I do NOT recommend magicJack, and will switch to another provider when my contract expires, if not sooner.

I have used MagicJack for about 2 years and I have not had any problems. I bought one for my parents also and no problems. People fail to understand that magicJack requires stable internet access and the key is low latency. If have a 100 Mbps pipe which is super but your pings are over 100 ms then no VoIP service whether magic or Vonage or whatever type of VoIP you decide to get will not work very well. If your pings are over 150 ms then forget it get a different ISP or get a landline. Period. You will have great quality audio and response time with only 1 Mbps both up and down so as long as your ping are under 75 ms preferable under 50 ms to the server. Ping time is based on the time required to get to the server and back.

Can MJ still be in business legally with all the problems that they are causing everyone? The phone rings, and I go to answer it and it sounds like someone is taking a whistle blowing it in my ear. Then I get dropped calls. If I am able to stay on the phone long enough with people, I get a ringing on the phone or an echo. When the calls get dropped and I try to call them back, I can't because I can't get a dial tone, or I will get a recording saying "error 23."

My father, 82 years old, called for service because his magic Jack wasn't working properly. They took advantage of him and scammed into a five year contract. I called on his behalf, explained he was a sick senior citizen and asked to get it reduced to a one year extension of his current agreement. Their answer: "We will cancel his service and he can get service somewhere else." I was so stunned, I nearly lost my breath. I will not renew my magic Jack and make it one of my life's missions to tell as many people as I can to stay away from this sorry excuse for a company. It takes a special kind of company to try and sell a five year agreement to someone who has no chance of living that long.

BEWARE! Everybody should be aware that even though MJ advertises FREE LOCAL AND LONG DISTANCE, they do not. Try calling 911 on your phone. You will not get 911 because you have to pay extra to be able to make a 911 call. I didn't know that until I had occasion to call 911 and nothing happened. This is a time bomb ticking away until you have an emergency and then cannot call 911 to get help. When I called MJ and asked why I couldn't get 911 the person told me to go to their web page and pay to have it installed on my system. Instead I am in the process of looking for an alternative service. This program is marginal, at best, anyway because of the sporadic voice breakups.

I have had Magicjack for several years, and it does work. Nice to make long distance calls free, and yak for hours. The sound quality is very good. You sometimes get cut off after a long gabfest, but, just redial! One thing I didn't like was that after renewing the service online with a credit card, it defaults to automatic renewal. When that happened the following year, I went into my account, and disabled the auto renewal. So, I get nag emails telling me to renew, well in advance, but hey, getting a reminder so you don't forget isn't a bad thing.

I just started with Magic Jack. The service itself is okay. However, the fees to port over a number are double what they tell you over the phone or on their website. This makes me wonders what else they are lying about and not telling people. Their customer service takes forever for them to answer. I think I once waited an hour and the recording said it would be 20 minutes, the recording even gave updates and at the end of the updates said someone would be on shortly, that I was next or whatever. Then over 30 minutes later someone finally came on the line.

I purchased MagicJack with the understanding if it didn't work I was refunded all my money. Not true. You get none back. They port your number out for a fee. Then another $35.00 to port it back. It's been months and I still can't receive calls to my business. And they intercept all my faxes. I'm very angry and disappointed.

The app on my phone went corrupt. It just wouldn't sync. I chatted with them and they said to delete the app and reinstall. They said they noted I was contacting them from Mexico. I said that is correct, I am visiting here. They said no problem. Just delete and reinstall. I specifically asked, will my phone numbers be preserved? I could see all my contacts. I just couldn't call them. She kept telling me it was fine, they were good.

The box magicJack comes in is nice looking but has no phone number to contact, no address to return the unit, and no customer service to file a complaint or get a decent person on the phone after trying to find a phone number. If anyone is considering to buy one, forget it.

I have now purchased 2 Magic Jack Plus units, one with a US number and the other with a Canadian number. We spend 6 months in Canada and 6 months in Florida. Our US number allows us to access 911 service while in Florida and our Canadian number the same while in Canada. With Comcast internet the Magic Jack works great. Our Canadian cable Co. Videotron also provides great results with MJ Plus. I have recommended to many many friends and they all are extremely satisfied and thank me for saving them the expense of dealing with phone service companies, long distance charges, etc. People that have problems are using inferior internet service and should shop for the type of service Comcast offers.

I cancelled my service in a written chat format 5 years ago. The rep assured me that the account was cancelled and that auto renew was cancelled. They had me go to my "profile" and remove my credit info as well. Each year they charge me again. It doesn't matter if I call or use the documented chat. Somehow my card number shows up again even after the rep verified on their end that it was no longer there. I just did it again today via the phone and am now going to order a new card with a new number and unfortunately go through all my billers and update the new number.

I first obtained MJ Plus in April of 2013. Phone cut off and on. Would hang up on me or couldn't hear the other party. Then in May of 2014, I went to make a call and found out that they had SHUT off my phone!! I got on line and was told I would have to pay DOUBLE what they advertise yet again, to keep my phone number!! Now I am trying to get my phone to go with my Verizon package and Magic Jack wants to charge me $32 to take back my OWN phone number!! RIDICULOUS customer service!! Spread the word to NOT use them!!

This company should be taken off of the market. Since August 2014 my father purchased magic and we tried to set it up and for 5 months it hasn't worked. We paid for 2 months and now they are trying to charge us extra in order to make it work. First of all they don't have technical support over the phone for people who are not technically inclined like my father. It is inconvenient and they have no remorse or want to do anything to resolve the issue. It is frustrating going back and forth with them via chat. For 5 month we haven't had a phone and they just took our money without trying to fix it. No one should consider them. They are rogues. If someone tells you to get them or you are thinking about considering them, run away from the idea as fast as you can. I have never been so upset with a service to write a review on them. This is really upsetting.

I purchased the magicJack. When I moved to a new place it took awhile to get internet; once I did I could not re-connect the magicJack. I have been trying and talking with them on the phone off and on for over a year.

I purchased MagicJack through RadioShack. I was told that my service was paid for up to one year. I've only used it minimally for 3 months...and now it's disconnected intermittently. Sometimes a recording asks for me to add money via the website. How do I fix this problem?

I purchased a magic jack apparatus and then signed on for a five year term for the promotional price of $99.00. After one year I'm notified that my service will be terminated if I don't resubscribe with new terms. I tried calling and had a live chat with a drone who kept telling me that she understood, but couldn't do anything. What happened to my 5 year term for 99.00? I just wanted someone to honor my original contract. Is this legal?

I've had these ** for years but every ** time renewal comes up I get the run around, renew on their website is **. Renewed at 8 am - still no phone at noon!! The live chat is useless, they have no idea what they are doing, they tell you to call their 844 number, I said “Oh yeah Crichell and Rachael, how do I call when the damn phone doesn’t work.” She tells me to use a public phone! Oh yeah, I’ll run down the freakin’ street looking for a phone booth!! Get the heck outta here! Maybe in India they still have phone booths!! Then I call to renew billing, you get on hold for 4 minutes and listen to their stupid recording. Then some guy comes on and he goes to check, meanwhile, I’m on hold for 5 minutes! Then guess what Folks, I get ** cut off!!! Ya think the ** would call me back, he has my number but no and the freakin’ phone don’t work! I say ** they people, they have no idea what the business world is!!!! Hey magic ** , go ** yourself!!!!

Bought MJ to replace my land line. First one did not work properly. Took it back to Walmart. Got another one. That's when it all went down hill. Installed the MJ then upgraded software as required. Nothing seemed to work. Used "LIVE CHAT" to get them to reset from their end. Worked great. Voice quality was not so good but for the price...

I purchased a magicJack GO from Walmart - when I went to complete my registration, I was unable to enter my area code. After searching Google for about 15 minutes I finally found a phone number to get a hold of their company. I was on hold for an hour before someone finally came to the phone. THEN they wouldn't help me, they kept transferring me to different departments. FINALLY someone said "if your area code doesn't come up, then you can't use that state." I didn't want an out-of-state phone number, so I returned the product.

To sum it up Magic Jack has been returned for credit. Don't bother buying one just so you don't have to waste your gas to return it. The installation process is horrible. After about 5 hrs. of trying to activate I gave up 'til the next day. When I finally was able to figure out how to input the code they provide via email I had to create a new account each time I got a new code. I got to the payment section where it ask for your account # and security code for payment purposes. It doesn't have an option to select which credit card you want to pay with (i.e. mastercard, discovery, etc.). After continued attempts I continued to receive a message that my credit card number was incorrect.

I have used Magic Jack since 2008, and up until I upgraded to Magic Jack plus in Jan. 2014, I never had any problems other than when it needed to upgrade. In Jan 2014 I bought the magic jack plus which comes with 1 year of service. I had nothing but trouble with it. I couldn't talk for more than 3 minutes and it would shut down. I talked to customer support repeatedly about the problems I was having and they couldn't figure it out either. I was so frustrated I just quit trying.

Be aware that when you purchase MJ to take it to another country, don't expect to use the app, IT JUST DOESN'T WORK. The party on the other side of the line won't be able to hear you. Technical support will just blame your 3G or 4G signal even though other (FREE) apps like Facebook and Skype that also use VoIP work just fine. I have experienced this issue in several countries in South America, Asia and Europe.

What a waste of time and money! I used it as a 2rd phone and it was useless! Can never speak to anyone just chat online. I finally woke up and got a OOMA phone. It was $109 for the phone and my bill runs less than $4.00 a month! Great move on my part. I wished I NEVER wasted my time and money on MagicJack, live and learn....

I bought magic jack plus unit last 2013 and which is supposed to be renewable every year as far as I know. I renewed my unit for another year last dec. 2014. Unfortunately, it wasn't activated until today, Jan. 7 2015. I had a live chat with so many live tech but only until today the tech told me their system cannot accept my unit since it is an old version. It was so frustrating to know that some live tech doesn't know the issue. They should need more training. Besides I cannot trade my old unit with a new. I used the unit just one year..

I've had MJ since 2008, lived with all the growing pains and got MJ + in 2012 and bought the 6 year plan. While it seems to work well most of the time, customer support is limited to online chat with no chance to escalate an issue. Today I found that the USB adapter that they provided stopped working so the device itself was inactive. Online chat had me switch it to another cell phone usb to house current adapter that I had and it now works. MJ wants to charge me $5+ for shipping and handling to replace the faulty adapter. This USB adapter has simply been plugged in to the same outlet since I got it.

I've tried for five days just to register this damn thing to no avail. I was with three different "Live Help" people for about two hours today and they can't figure it out. Looks like I'll be sending this back. What a waste of time.

We purchased Magic Jack GO through Radio Shack, came home and began the installation process. When we got to the registration process, we did not receive email with the activation code until two days later and ONLY when we re-did the registration. I sat on live chat for hours and the first order of business was to download a firmware update (seriously?). Then I was instructed to go back through the registration and regenerate activation code. Did this three times... (and btw got emails after each time). The person on the chat finally instructed me to go set up a new email account somewhere and to try that. At this point, realizing that I was assisting with debugging their software, I declined and will be returning this to Radio Shack. The chat agent "Daphne" hung up on me when I refused to go set up a new email address. I spent a total of 5 hours over two days trying to get this registered with no success. Anything that requires 5 hours of my time to REGISTER is not ready for prime time.

It took some time and work but Magicjack has given me all my time credited accordingly! I just wish companies would go back to LIVE in USA customer support via Phone customer service. Cat and outsourced reps and a complex wall between the customers and companies. Thank you Magicjack!

To be honest I will say this, when Mjack is working, it's wonderful, but if you ever have a problem and need customer support, you are on your own. If you call they will tell you that there is no phone support for technical issues. They only initiate service/collect money over the phone. They have truly grown too big too quick, forgetting that customers got them where they are today.

My experience was that when I tried to contact them, I could only reach a salesperson. That is all, a salesperson. And you only get to TEXT messages to magicJack. The first problem I had was that my phone wouldn't take additional numbers. The first person I talked acted like they were from Bangladesh or Somalia. Bad English. They acted like they had never heard of a 'phone taking additional numbers' (like menu items, card numbers, etc).

We had the first Magicjack, used it for a while, decided to use it for our land line in our home - we use our home number at that time. It was an error from the first - we did not get calls coming through it, would not let my answering device to pick up my messages, I had to go to email to get my messages. Before 30 days I tried to contact their people. They said to send, we did never got any money back, had to pay to have my home # released.

I paid for renewal for 5 years in the amount of $129-- and have confirmation from my bank that it was paid. Magic Jack shut off my service and tells me that I need to pay again. The bank said DO NOT DO THIS. now I am out the money and have NO Service

No incoming ringtone! Dozens of attempts made to correct this issue to no avail.

I really wanted to give a positive review, but unfortunately that was not the case. Shortly after installing the Magic Jack Plus I realized that I made a BIG mistake 1. Call waiting caller ID didn't work. 2. Dropped calls. 3. No live support, etc. I cancelled after 1 year & had to pay $30.00 to leave them & to keep my original phone # that I had for 17 years... Never Ever Again.. Magic "Junk" Sucks!

Nothing was done right or accomplished in the total of 5 hours I spent on the phone and chat with them with about 12 or 13 service people. I was hung up on a few times. They don't even understand my question 1/2 the time. I went to activate an expired MJ+ and they screwed up the billing and it was not operative. I have another MJ+ with almost 5 years operating time left. They made that one expired so I lost $100+. The activated one doesn't work and they couldn't make it work after spending 2 hours on the phone with them. The operating one picks up incoming calls so I don't even know that calls are incoming until I see it in my email later on even though I explicitly shut MJ pickup off. This is the worst experience that I've had on the net by far since I've been using net services for more than 10 years. Stay away from them.

MAGIC JACK stay AWAY!!!! Save your money and time and aggravation. I have had issues with the MJ cutting out repeatedly during the conversations to the point where I don't use it anymore. I have replaced it once, troubleshot it numerous times, even replaced the entire 6-headset phone system based on their technical trouble shooting advice. I decided to reach them yet again today to ask for a refund.

It worked fine for a little, then stopped working all of a sudden. When I spoke to technical support (over computer - they don't have anyone you can talk to in person. You have to talk to a computer which is a problem in itself) and the company wanted to charge me shipping and handling fees for them to replace a device they admitted was defective. Then when I wanted to cancel. No refund because 30 days are up and you can't keep your number so you have to go through all the hassle of changing your number.

I have been getting robot calls from this number for over a month: 401-484-5489. When I call it back I'm told that this Magic Jack number has not yet been assigned and then I get about a 10 minute commercial about their service and how I can sign up. If I answer the call I get disconnected. I have contacted the company several times to stop these annoying calls and they do not seem to care. They just brush it off and suggest I contact the Do Not Call Registry. If these calls are coming from them why can't they stop it? Live chat gives me nothing but the run around telling me to file a subpoena and to report it to the feds. Why would I subpoena them? NO HELP AT ALL!!! If I were considering Magic Jack, I would NEVER, EVER get this product!

We just got a new Magic Jack go and it is well connected, lights are up, but our phone won't ring at all. We can make calls out but our phones won't ring at all. I contacted Magic Jack through chat but no help yet. Anyone having the same problem?

After reviewing some of these comments here, I had to take a few minutes and write this. First, I do not have any connections with this company aside from using their products. Second, I am a cheapskate and look for products like magicJack to save money, plain and simple. Now with that said, I can tell you I currently have 3 magicJack devices. One original one that needs to be plugged into a computer only. I do not use that one very often any longer though. I also have 2 of them hooked up directly to my network router and I use one for my work number and one for my home number. For the price, I have to say they work pretty well.

The exact same issue as everyone else. Unit was an absolute piece of junk. The quality of the device is completely matched by their shady business practices. Their methods of conveniently not being contactable, or "suddenly" cancelling a chat, means that most people simply give up and allow MJ to continue to bill them. Very shady practices. I finally did manage to get out, 4 years ago, but their unscrupulous email offers continue. And guess what? There is no "unsubscribe" option available on the newsletter. Their moral compass is definitely spinning in the wrong direction. Every time I get an email from them all it does is remind me of how they screw people over.

Magic Jack charge me $32.29 three months after the service was cancelled and the equipment returned! I could not find a phone to call them so I did a claim through their chat help. Somebody cancel the auto-renewal and promise me a refund that I never got. Finally I called the 1800 number for sales and they transferred me to the billing department where they said that they cannot issue a refund after 90 days, and that I have agreed to that. They have no record of the chat session and deny my claim. Somebody has to stop this con.

This was an inexpensive way to say goodbye to your landline and all the extra charges but there are some things you need to give up. The phone automatically disconnects after 90 minutes without allowing you to call the person back. I have been on hold for long periods only to have to start all over because of this feature. Sometimes the sound quality is garbled but most of the time it is clear. Sometimes there is an echo in the background but not often. My doctor's office and others living in a particular community cannot call my number, they get an "all circuits busy" message every time. I have called from their office with my cell pone and it goes through fine. This only affects a few people but I worry that other important calls might be missed without my knowledge. I never spoke to customer service because I couldn't get through but a fellow user responded to my posted inquiry.

One day the blue box dial pad would not open on my computer. I chatted with support. Everything we tried did not work. After an hour or so of trying different things, I had to leave. When I got back home I tried uninstalling "JAVA" and reinstalling. Voila! The dial pad opened. However the voice out and the caller id and call log did not work. I chatted with support again. They were able to get the voice out working. But still, caller id and call log on my phone did not worked. They have always worked since I first started using MJ 5 years ago. I chatted with several tech persons. Nothing worked. After several chats and hours online with support trying to get it to work, Support said it was my phone (the same phone that I always use, and was working until the dial pad wouldn't open. They did a “scrub” Reinstall and an update, then the caller id stopped working). Anyway they said it was my phone. So I went out and bought another phone. There was no change, caller id did not work! Finally after all this support said that they do not support caller id. They said they knew about this problem and had similar situations with other customers. "Sometimes caller id just stop working."

We purchased a Magic Jack device a few months ago. It worked fairly well for awhile (voices were skipping in it otherwise it would've been perfect). We paid over $60 for the device which included a year's worth of service. In the past week it suddenly stopped working "during the day". But works at night so far from what I'm experiencing approx. 11:30 pm to 8:30 or 9:00 am. I contacted support on chat. They gave me some ideas to reset the device and they reset it on their end as well they said. Still it wouldn't work. No dial tone. 2 messages keep coming on the phone alternating. 1 says "Error please check your internet connection" and the other says "Please Wait."

Inventor Dan Borislow Dies and new CEO Gerald T. Vento makes stupid changes to Magic Jack Dialpad and when you log on to Magic Jack, a Black Banner with white Magic Jack pops up in the middle of your computer for minutes annoying the user. I complain on Chat Line because there is No Complaint Email. Hey Vento, leave well enough alone! Your Annoying ad that is in Black and you cannot control or get rid of it until Magic Jack is logged on, is an invasion of privacy. I will no longer Re Up after my contract is up. It's not what I paid for. You couldn't wait to Change things as soon as the inventor died. Stupid and Greedy! Numerous Complaints as soon as New CEO Takes over. If it is not broken, then why do you hire a computer Webmaster idiot to change things on your website? Don't you acknowledge all the Complaints? Your Customer Base is Falling!

MagicJack charged to port my number in from Verizon & they charge to keep it. Then when trying to port my original phone number out of MagicJack, I found out they have my original Verizon number listed as a vanity number, so I can't port my phone number out to my new provider, even though it’s the number that I ported in.

Their Caller ID feature sucks! When I call people it shows the name of someone I have never heard of. No big deal except I use this line for business and it results in repeated calls back and forth with clients who don't recognize the name that shows up. When I contacted MJ about this (3 times) I was told it was an issue on my end not theirs but someone would check and get back to me. Well, it is interesting that sometimes, but not always, my mother's name appears when I call. Well, she does live here but her phone provider is totally different than mine but I am told that it is a problem with my equipment. How can that be when I have never used her name for any account or service?

Complete and total theft. The only way to "talk" to someone is through chat. They will lie to you over and over. There is no way to speak to a supervisor. They will cancel the chat at any time. They cannot support the product. I have had well over 20 chats to get their jack to work and it does not. They won't refund my money, and there is nowhere to go with the theft. DO NOT GIVE COMPANY THE TIME OF DAY. Total thieves. It is infuriating the level to which they go to steal.

My family bought MagicJack 4 months ago paying 107.53 for 5 years. We planned on using the product. We had little more than trouble out of the product. After 4 months, we took out a landline phone. Now, MagicJack is telling us that we cannot get a refund of the 4+ years of service we have not used. This is beyond unethical and unscrupulous. This is robbery. When my wife got someone on the telephone, the operator laughed in my wife's face.

My Magicjack wasn't working. I tried several days to fix it but no. I wrote to Magicjack a supervisor tried to fix it. She ended up 1 hr later disconnecting me. Today I called 1800magicjack, spoke to a woman. She FINALLY said "Your MJ has been terminated" for no reason to us. We had 3 yrs to go. I called again woman was trying to sell me a new service but tried to not answer me why it didn't work. Finally she said it was outdated so they shut us down with NO explanation which angered us with no telephone use. I'm disabled & NEED a phone. They don't care & never asked me. VERY POOR SERVICE & CUSTOMER SERVICE.

Phone service was horrible. People couldn't hear me majority of the time, they say I sound like I was under water. No dial tone. The majority of the time if I needed to dial 911 I couldn't. Very, very bad phone service. I stuck with them for a whole year and why did I do that? I guess I was hypnotized or brainwashed then I even re-up into another year and put up with them for 6 more months. Boy was I nutty than a fruitcake..lot lol. By the time I let them go my nerves was shot to the core.

I have a business on eBay selling magic jacks for your computer. The device gives you phone service using your computer and high speed internet service. Magic jack is no longer supporting this device...you can't register it. The problem is I have over 30 units...magic jack should exchange these new sealed in original package. Please help solve this nightmare.

I had a Magic Jack device for years that never worked as I could never get out on it, or it was so bad I couldn't hear anyone. I upgraded to the new one 4 yrs ago. The number I was given had been owned by someone in serious financial trouble and I did my best to try and get those calls to stop. After 3 yrs many of them finally did, but I still get calls everyday that pertain to that person. I have put the number on the Do not call list, it has not helped. I asked for a new number and was refused unless I paid to change it. I think I have been more then reasonable. That info came from their live chat. The phone numbers their own email customer service gave me don't even ring let along get answered. At this point I just want it canceled. They are auto billing me, claim I set that up and I did not. I would never do that.

When we make a call we are told by the automated voice we have 98 minutes. Nobody answers the call, so we try again and are then told we have 43 minutes. The minutes continue to vary even though the call is not answered. What is wrong with this service? Anyone else experience this???

I purchased the most recent Super Mj less than 1 year ago. After 4 hrs with their tech support robots I was told they would send a replacement yet they are asking me to pay again and again for shipping cost when all times the MJ was defective. This is incredible, they admit there is a problems and ask me to pay to get a replacement when I pay for my service since 2006 at least. And I call to make a complaint the ask me to call another number and then another to be told you need to find on our site the complaint email. AS LONG AS YOU PAY AND NOT HAVE PROBLEMS DO NOT WASTE YOUR TIME WITH MJ SUPPORT. ALL THEIR SUPPORT, SALES AND BILLING ARE BRAIN DEAD.

I purchased magic jack for 7 years for around $69. That was four or five years ago. I have it written down exactly. Now when I try to use it they are requiring I purchase more years before they will allow me to use it. I think it is theft! Before this quit working, I ordered another one for seven years that we never could get to work. We paid $99 for this.

They say they cover the USA and Canada but it's not true. They do not cover all of Alaska and any other numbers they consider "high Cost".

Thanks!

DO NOT sign up for MagicJack. I prepaid 5 years in 2013 and it worked well until a few months ago. We keep losing dial tone and our phone is fine. Also when I click on the MagicJack soft phone on my PC, a pop up ad for magic jack appears on top of the soft phone and when I hit "x" the soft phone also disappears! This has happened three times in the last 8-9 months. It worked after I contacted a rep the previous times but this is ridiculous. I only get a contact rep through online chat and even when the first rep could not get me a dial tone, he transferred me to another rep who asked the same questions and asked me to download the same thing, still with no dial tone. He then offered to mail me another Magicjack as long as I would pay shipping of 6.95. I told him no and asked what the refund terms were and there aren't any as there is no refund after the first 30 days. He then disconnected from the chat. So, thanks for confirming that I only need my trusty cell. If you still want to sign up--DO NOT Prepay!

During calls, the other party would report that our voice breaks up and sometimes the call would just be dropped. We spent three hours on the chat with MJ and they did nothing to fix their service. I even asked direct questions and was ignored. They would try a test repeatedly always getting the same results. Nada. I finally asked a supervisor how to cancel service (I ASKED THAT MULTIPLE TIMES) and was ignored. I will find another service.

Avoid this company, customer service is overseas only via chat... billing number in Florida is poor as well. They don't want to talk with you... overseas chat is poorly trained and gives out bad information. I purchased the non-computer jack, when I have the original one for many years. They assured me the non-computer jack would combine with the years that I had purchased. That was a lie told by the chat agents. I have been with this company many years and will now fire them. The call quality is fair at best. With many other companies that provide this service, make sure they use US phone customer service.

We've been using magicJack for years, but at this time my children cannot call me but I can call them back. There are times that they can make a call but just for a moment and it can't last even a minute. Please do help me. I'm confused because we can't fix it right away!

I have had a MagicJack for several years and even upgraded to a magicjack plus. While I had problems once in a while I could usually work thru them on my own or with the help of chat. Now magicjack has turned the chat over to a private company and wheels have come off. Every time you get on with the chat company they ask you all the same stuff every time and take you thru all the procedures every time. They must be paid by the number of minutes they spend with the mj customers not by their efficiency of their assistance. Anyway, I am at the end of my rope with mj. I was on chat over an hour today to no avail. I just do not have the time or the inclination to chat with these idiots several hours each month. I will be changing to a new provider as soon as I have time.

They charge $10 annually for a number that's been ported to them from another carrier. They do NOTHING after the number is ported (for a fee) yet you incur this additional annual charge. If you choose to leave them, and want to take -YOUR- number to another carrier - they charge you over $32 to port the number to your new carrier. NONE of these charges are advertised anywhere on their site - or in their Terms of Service. The law states I have the right to port the number I've been using to the carrier of my choice - WHY should I incur an exorbitant charge from the carrier I'm dissatisfied with in order to leave them? Called and asked to have the call escalated to a supervisor to debate these underhanded practices - and was refused. Firmly believe they need to be turned over to the Attorney General's office and dealt with appropriately.

I used Magicjack as my primary phone for several years, and by and large it worked well - the price was right, too. Then this past summer, the service no longer worked. As I was away from home for an extended period, when I returned I was able to get it functioning again (I thought). Turns out incoming calls didn't work at all. My only recourse for tech support was chat - no access to a live person at all. After spending over 4 hours on chat with no results, I told them to either fix it or I was gone. No fix - so I switched carriers and tried to get them to release my phone number to the new carrier. No luck there either - totally unresponsive. My new carrier has excellent tech support for little more money, so that's that.

Phoned Magic Jack again to try to fix my previous problem and this time the person on the phone was very knowledgeable and was able to resolve my problem.

I've been a long time subscriber to MJ, but these past 6 months have been the WORST SERVICE EVER! I have contacted their support, which is worse than a 3 year old trying to fix a computer, to no avail. I have added port forwarding to my router, added a static IP to the device, then completely opened the device on my FireWall (DMZ). I plugged the device into my PC to do some firmware update and then back into my router, yet STILL all my calls, both inbound and outbound, drop within seconds! A majority of the time my friends tell me it goes directly to my voicemail and it never rings my house phone. The most embarrassing thing is, a few years back when I first got MJ, I encouraged others to drop their local carrier and get MJ too. Now they too are having issues...Too bad because MJ used to be a good service. Now it's gone to Hell. LOL. Needless to say I will NOT be renewing my MJ number this December. I will stick with my Free Google Voice number...

Ordered four magicjack devices. upon receiving these devices tried to get them working, one was to have a vanity line but was requested to add another year or service just to get the number for the device. Went to the second device, when trying to register and get a number the area code would not bring up a list. At that time I went to live chat to get kicked around before sending me to another agent which was of no help. Finally one tech said for me to put in for a temp phone number then we could move forward. as soon as I clicked on the temp number he put me to another tech then that tech told me I have to pay 10.00 to get a new number because I registered the temp number even though the tech told me to do this. also while checking out the device I found the ac adapter not working. As I said I purchased four of these devices and only one out of the four has a good ac adapter. I have the chat log, if anyone is interested just leave me a note.

I had taken Magicjack in April 2014 and cancelled it before the 30 days expiration. I returned them the device as well within the stipulated time. Now after 6 months, they have charged me ~$40 as auto-renewal.

Before MJ I had Vonage for several years and while I was actually quite happy with them, even with the less than $20 month charges, my phone use didn't warrant keeping it, so I thought I'd try MJ. That was 2 years ago. Again, since I rarely call out and get maybe 2 calls a month in, the lesser quality over Vonage (and there was less) didn't matter all THAT much, but eventually I realized even $30-something a year was more than I needed, so when August came I didn't renew this time.

I ported my number from AT&T since the savings was outstanding. Unfortunately the voice quality and customer service isn't. Not only was the internet customer service chat useless, they have terrible business hours and no phone number to call unless you want to start service. They are not upfront about any of their fees. When I had had enough and wanted to port my number back to AT&T, they sent me a bill for $32.34. More than triple their $10 port fee!! I felt like my number was being held hostage.

I got this device anticipating the process would be smooth. How wrong was I! I wished I'd read up on Magicjack before having one purchased. The one star should not even be an option as the customer service is of no assistance. Just like many, I had it purchased, paid the $60 after taxes, registered the device with my card which was expiring that very day and had service for three days until today.

I have been a customer of Magicjack since around 2008. Bought my first adapter from Walgreens. It was a good deal at $20 a year. I received an email today thanking me for renewing my subscription, which I had not done. Lo and behold they put my account on auto renewal. I did not request this nor did I authorize it. And the yearly fee is now almost twice what it was prior years. I had been thinking about not renewing, but Magicjack was automatically going to renew me! I contacted the Chat and they have told me they will refund my payment. I will be checking to see when and will dispute it on my Discover Card. They did not seem to care that I have been a long time customer. So if you are a customer, make sure you go to your account and turn off auto renewal unless you want it!

I have magic jack at home - it works very well. If you have a problem with it don't put the product down, check your Ethernet. If you don't have right speed you will have interferences, it's the same as if you'd have a wifi tell phone server. Am happy with it. Thank you magic jack, I save $420.00 per year. Not complaining.

I have been a magic jack customer for 5 years. I had vonage before that. I was actually looking for reviews on the magicjack go and stumbled upon this page. I use my magicjack for my business.. I only get about 4-5 calls a day. It has worked pretty much flawless for 5 years. Yeah every once in a while I get a voice mail, yet the phone never rang (about 1x every 2-3 months) and sometimes there is delay or echo. These are all common problems with VOIP. The problem is some of these reviews are just plain wrong. As stated I have had an original magicjack for 5 years. I run it on a low-end windows xp laptop sitting in the back of my shop. I have never had continuous problems like others complain about.

My elderly parents purchased a Magic Jack a few months ago. They paid extra to keep their current number and paid for 5 years. They then had huge problems with connections, dropped calls, static and poor reception. They decided to disconnect the MJ, just get their money back for the 5 extra years, and let it be. MJ refused to give the money back for the 5 extra years. Mom called and called and got no satisfaction. Please, PLEASE... unless you want to throw your money away, don't buy a Magic Jack!

I wish I had copied the conversations with the techs even the senior techs... are they human??? I had magic jack plugged into the outlet where you plug your coffee pot or microwave... and the senior tech told me he wanted to refresh my account and needed me to unplug the magic jack from the electrical outlet??? No amount of explaining could make him comprehend the device plugged into the outlet in my apartment and not in my computer had anything whatsoever to his ability to refresh my account. You have no idea how I wanted to reach through the wire and shake his shoulders... pathetic. The support for a wonderful device... their advertising for being ABLE TO USE MAGIC JACK PLUS WITH OR WITHOUT THE COMPUTER IS NOT FULLY ACCURATE. The originator of Magic Jack has died, he was 52 and died of a heart attack. Very sad.

You need to have a ZERO star or a negative stars review choice for companies like MagicJack. This is absolutely the worst customer service company on the planet AND the most dishonest and unethical company I ever dealt with. They claim you get a 30 day no questions asked Trial period yet they charge your credit card immediately and then when the service does not work they hijack your phone number and will not give it back unless you pay $32. I spent days online with incompetent chat service and made multiple calls to the MJ office in West Palm Beach, FL. These people are criminals and I am filing reports with the state and the FCC. Avoid MagicJack at all costs.

I will not give any stars because it doesn't deserve half of one. After two days of no service I dumped them, took back their crap to Walmart, now they want $32 bucks to port my number back but they won't get it. They have no right to hold it and it will port on the day basic talk says it will. MJ is nothing but a bunch of lying thieves. I hope they get shut down.

I bought a Magicjack Go today and it worked great for the short demo period. After that expired, I was unable to activate the product. I tried the live chat, and I would exchange a few texts and then get disconnected. Some of them sent a link to a Windows.exe file, but I told them I use Mac OSX. They still sent the Windows file. After reading on another site about the myriad disconnects, double, triple, or more billing, I found this site and read where others have had the same go around with the useless live chat. I cannot use the product and no one cares. Well, I care, and I am taking this piece of crap back to the store for a refund. The only reason I can see for the terrible treatment of customers is that this company does not give a crap about the customers. Once they have your money, honey, you are an unnecessary annoyance to them.

00 per year but not only that they wanted to charged $99.99 for a secure code lifetime deal which I refused to pay and they told me that if I don't pay it they won't be able to renew my contract for another year.... What kind of bs is that? I want Consumer affair to protect me and future consumer to take advantage of this company to its customers with this type of dishonest practices... This is a Rip off any way you look at it.

Bought new magic jack, go to add to my existing account, and it will not add on or take the old number nor add to my account as it was advertised to do. There is no support available at this time - shucks.

When I had DSL internet service with AT&T, I had problems with Magicjack every now and then. Also, I could fax which is one of the things I needed. The fax wouldn't work, no matter how I tried and all the calls to Magicjack. I was totally irritated. My internet service was about 4.5 to 5 Mbps download speed & 0.75 Mbps upload speed and it seemed as if I had static on the line.

They say free number. I bought like eleven years of service and the year after I bought it, they wanted to charge me for my number use so I canceled the rest of the next ten years and they wouldn't pay me my money back. They kept saying it on it way the bank has it so I was cheated out of my money with them

I also have had the same problems with MJ. We are 72 years old and rely on our original phone number. I was charged $10 to port my number and had to wait 10 days for my original number. MJ never worked when plugged into an outlet. I had to keep my computer on 24/7. The connection problems were horrible. The customer service is also horrible. I am going to file a complaint with the FTC and I would like every dissatisfied customer to do the same. Since reading all the complaints which reflect with my complaints, it is time for MJ to pay attention. The BBB and the Attorney General are also good options. I am trying to get my phone number ported to a reliable carrier and MJ is holding my number hostage and my doctor, pharmacy cannot get through to me. This behavior is criminal and very unsafe for Sr. Citizens.