Personal online banking is easy to use and gives you access to all of your Servus memberships and accounts. With that kind of access, managing your money is a piece of cake.

• View account balances and transaction histories
• Add additional products like savings and daily banking accounts, TFSAs, and GICs
• Pay bills and make government payments
• Download void cheques and direct deposit forms
• Transfer money between your Servus accounts
• Send and receive money with Interac e-Transfer^®
• Access your Servus Credit Union Mastercard^® credit card account
• Nickname your accounts so they're easier to identify
• Keep your contact information up to date
• Download transactions into accounting software
• Communicate with Servus using secure messaging
• Set up and receive account and security alerts by email or SMS
• Recover a forgotten user ID or reset a forgotten password
• Unlock your account with self-serve unlock

Online banking uses a secure connection with our systems, so your account information is always safe and up-to-date. You'll also have access to mobile banking so you can take care of your finances no matter where you are.

Online banking can be found by using the Sign In link at the top of this page.

Help with online banking

Refer to our Mobile and Online Banking Resource Centre for help using online banking.

• Getting started
• Tips and reminders
• Terms and conditions

Getting started

To register for online banking, call us at 1.877.378.8728 or visit the nearest Servus branch. We'll give you a temporary user ID and password, which you'll use to sign in for the first time.

Your first time signing in to online banking will take up to 10 minutes because you'll be setting your security credentials. Please do this on a secure network. You may use any device (this includes a desktop computer, laptop, tablet or mobile device) to complete the online banking setup.

1. Click SIGN IN at the top of this page.
2. Select Personal from the list of accounts.
3. Enter your temporary user ID and password. You'll be prompted to update your user ID and password.

Learn more about signing in for the first time.

That's it. Your next sign in will be much quicker.

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Tips and reminders

These tips and reminders will help you create strong security credentials for online banking. Strong credentials work with our system security to help keep your information safe, so keep them confidential.

Refer to our Mobile and Online Banking Resource Centre for help.

User ID

If you decide to change your user ID, choose one that is unique to you, easy to remember, but difficult for others to guess. Your user ID can be almost anything, as long as no one else is using it.

Password

A strong password is essential to your online security. The strongest passwords:

• Use a combination of letters (both upper and lower case), numbers and symbols
• Do not use any personal information like names (including names of pets), addresses, telephone numbers or birthdates
• Are different from your passwords on other sites

We also recommend that you change your password on a regular basis (ideally every 180 days).

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Terms and conditions

Servus online banking is subject to the terms and conditions in our Digital Banking Agreement.

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