Group benefits support

Instruction: Change of selection promptly shifts the focus to a matching heading further down, on the same page.

Coordination of Benefits

Do you have insurance coverage under more than one benefits plan? With Coordination of Benefits (or COB), you and your family members may qualify for reimbursement of up to 100% of your insurance claim. But how do you get that done?

Check out our COB page and find out

Support topics

Let’s get started with your Group Benefits account. Here are a few FAQ about registering, signing in, and passwords.

Quick tip!

Remember to download your benefits card to your phone – you never know when you might need quick access to your benefits information.

Need help? Check out this video for step-by-step instructions

The way you sign in is changing. We’ve introduced Manulife ID to make it easier for you to sign in by setting up your own custom username. Manulife ID also makes it easier to reset your password and to retrieve your username if you forget them.

Click to get started, then "Continue".

If you’re using the mobile app to access your group benefits account, a Manulife ID is required.

First time signing in?

To set up your Manulife ID and connect it to your new Group Benefits plan:

  1. Click the Set up a Manulife ID button.
  2. Follow the steps to set up your Manulife ID.
  3. If you’re an existing user, connect your Group Benefits plan to your Manulife ID.
  4. If you’re new to group benefits we just need a bit more information to connect you.

You can also set up your Manulife ID and connect it to your new Group Benefits plan on the app. Open the app and follow the steps.

Watch this video on how to setup your Manulife ID.

Returning visit?

If you already have a Manulife ID, click the Sign in button and enter your Manulife ID username and password. Then click Go under the plan that you want to access.

 

These numbers are found on your benefits card, which you can find on the plan member site under My Benefits or on the Manulife Mobile App. You can also download a benefits card onto your digital wallet from the app. Your plan contract and member certificate are also provided on Claims statements.

To find your benefits card on the website:

  1. Sign in to your plan on the website.
  2. Go to Coverage in the left navigation, then click on Your Benefits.
  3. Find your card when you click on My Benefits Card. Or you can also find your Benefits Card by logging in through the Manulife Mobile App.
  4. Click the picture of the card and print or download it.

To find your benefits card on the app:

  1. Sign in to your plan on the app.
  2. Click Benefits card.
  3. To add it to your digital wallet, click Add to WalletPasses or Add to Apple wallet on the bottom right.

Note: If you need your number for other medical or dental benefits, you can access additional info by pressing the three dots in the top right of the wallet app once the Manulife benefit card has been selected.

 

Check out our Managing your Group Benefits account page for guidelines on operating your account, including the following (and more):

  • sign-in issues 
  • password instructions

Need a little more information? Here’s a resource that talks about enrolment and selecting benefits. Or, check out our Group Benefits FAQ from the link below.

Go to our Group Benefits FAQ

Forms

Find answers to questions about downloading forms (and completing them) on our Find a form page

Looking for a form for Group Retirement or Individual insurance?

Visit our Find a form page

Tools

Manulife Mobile app

Learn how to submit claims on the go, check claim status or coverage details, speak with a live agent in real time, and more!

Provider eClaims

These health care providers bill Manulife directly for service costs you incur with them.

Mental Wellness Solutions

Employers: Review this comprehensive listing of resources, videos, stories and more.

Find more tools

Contact us

Download the Manulife Mobile app – for live chat, and more!

Get your questions answered in real time during our online hours. Simply download the Manulife Mobile app, then click on 'Live chat' (bottom right-hand corner of your mobile device).

Use the app to submit claims on the go, check on a claim’s status, read coverage details, download your benefits card, gain access to a wide range of health-related articles, and more.

We’re online from 9 a.m. to 7 p.m. EST, Monday to Friday.

Scan the QR code with your mobile device and download the app! Or, visit our resource page to learn more.

Chat with us

Get your questions answered in real time during our online hours. Simply download the Manulife Mobile app, then click on 'Live chat' (bottom right-hand corner of your mobile device).

Use the app to submit claims on the go, check on a claim’s status, read coverage details, download your benefits card, gain access to a wide range of health-related articles, and more.

We’re online from 9 a.m. to 7 p.m. EST, Monday to Friday.

   

Mail

You’ll find the appropriate mailing address for your claim included right on the claim form. 

Learn more at our How to submit your Group Benefits claims page. And for answers to questions about submitting by mail, check out our Group Benefits FAQ and select ‘Paper claim’.

Call us

For general questions about Group Benefits coverage, claims and more, call:

1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.).

For questions about short- and long-term disability claims and applications, please call:

1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.).

* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.

If you have Power of Attorney (POA)

If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:

  • verification that you are Power of Attorney (POA).
  • the account holder’s full name and date of birth.
  • the account holder’s member number and certificate number.

For more information about Powers of Attorney, visit our Group Benefits Power of Attorney FAQ page.

If you don't have Power of Attorney (POA)

If you aren’t the POA but can provide us the account holder’s full name, date of birth, member number, and certificate number, then we can provide you the account holder’s coverage information. Or you can assist your loved one in navigating our plan member site, or our Manulife mobile app.