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Verint Workforce Management Reviews & Product Details

Verint Workforce Management Product Details

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Verint Workforce Management Integrations

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Integration information sourced from real user reviews.

Verint Workforce Management Media

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148 Verint Workforce Management Reviews

4.2 out of 5
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148 Verint Workforce Management Reviews
4.2 out of 5
148 Verint Workforce Management Reviews
4.2 out of 5

Verint Workforce Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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BD
Software engineer and Realt Estate agente
Enterprise (> 1000 emp.)
"Great experience with app"
What do you like best about Verint Open CCaaS Platform?

This has been really helpful to me to be able to be ahead of mu schedule and also to not be calling anyone for my schedule changes. Review collected by and hosted on G2.com.

What do you dislike about Verint Open CCaaS Platform?

I think it would be very helpful to have the app always log in. But I understand with security Review collected by and hosted on G2.com.

Verified User in Insurance
II
Enterprise (> 1000 emp.)
"WFM helps achieve goals in scheduling, forecasting and overall contact center resource management."
What do you like best about Verint Workforce Management?

It makes scheduling and staffing much easier. Automating time off and schedule changes has also allowed WFM time to focus on more meaningful tasks. It was easy to implement and the mobile application provides rep flexibility in requesting time off. Also the integration with Verint DPA makes it easy spot time out of adherence and what was happening during that time. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

We struggle with daylight savings time changes as it falls in the middle of campaign periods. Review collected by and hosted on G2.com.

HS
Spanish Interpreter
Mid-Market (51-1000 emp.)
"Software for job training"
What do you like best about Verint Open CCaaS Platform?

It is a very optimized that allows the job training to be much more efficient, with lessons very organized and findable. I like the setting of it Review collected by and hosted on G2.com.

What do you dislike about Verint Open CCaaS Platform?

I actually did not like the test that was uploaded to the system but it had nothing to do with the platforms Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

Hi there – thank you for taking the time to review Verint! We're glad to hear that the platform has helped make your line of work more efficient. We understand that the uploaded test didn’t meet your expectations, though it wasn’t directly related to the platform itself. That said, we did notice your overall rating was on the lower side. If there’s anything specific we can do to improve your experience or better support your needs, we’d love to hear more. Your insights are valuable to us. Cheers!

SE
Workforce Management
Mid-Market (51-1000 emp.)
"Thrilled with the Power of Verint Workforce Management"
What do you like best about Verint Workforce Management?

It’s a great system; everything is clearly communicated, and they are always looking for new innovations in this area, which is incredibly helpful. Scheduling is easy, and we currently spend less time on it compared to an average scheduling system. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

There is nothing i dislike about Verint. Review collected by and hosted on G2.com.

SD
Workforce planner
Mid-Market (51-1000 emp.)
"Interactive, informative and interesting"
What do you like best about Verint Workforce Management?

WFM helps us plan our colleagues days effectively for service but also for a great work/life balance Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

On most screens it would be great to drills up and down to more / less data Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"Great working on Verint toool"
What do you like best about Verint Workforce Management?

user frindly, can use diffrent ways of scheduling Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

dont have break opimizer option few thinks need to done manualy Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market (51-1000 emp.)
"New to verint"
What do you like best about Verint Workforce Management?

I wish i had been here when training was presented Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I need additional training lack of knowledge Review collected by and hosted on G2.com.

KS
System architect
Enterprise (> 1000 emp.)
"Wfm ease of use and integration options"
What do you like best about Verint Workforce Management?

Wfm is real easy to integrate into

Adapters and options for work from most other software applications that really help drive home ease of use and possibilities Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

based in South Africa the software can get expensive quickly if converted from dollars but the ROI should be paying the tools Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

Hi Karl - thank you so much for leaving a 5-star review for WFM! We are so happy to hear that our product helps you with your scheduling needs, headcount exercises, and more. Also great to hear that Verint WFM is a great value for its price. Thank you again for taking the time to share your thoughts with us. Cheers!

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Verint WFO"
What do you like best about Verint Workforce Management?

Verint WFM is fairly user friendly, as a member of the WFM community for the last 20+ years I like the ease that end users have when using VTO to add to their schedule. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I feel that Verint WFM is missing somekey features that could make it a better leader in the idustry. Too many of the settings are over all and not available to be set at an interval level in order to better forecast the required. It is also frustrating when trying to run reports for time off pools when you have them set up at a interval level and the reports only run at a daily level. It would be nice if some of those things could be fixed. Review collected by and hosted on G2.com.

JD
City Councilman
Enterprise (> 1000 emp.)
"If you are forecasting via Excel, Verint is able to provide a measured improvement"
What do you like best about Verint Workforce Management?

Verint is always innovating, it is exciting to use and see the new initiatives they are presenting that will allow us to take advantage of new methodolgies and algorithms present today Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

End user interface is in need of a more fluid GUI experience. A lot of Verint's new innovations are addressing this, I'm confident in the next 2-3 years the end user experience will be more up to par. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

22 months

Average Discount

11%

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Verint Workforce Management Features
Integration APIs
User, Role, and Access Management
Performance
Labor Forecasting
Shift Scheduling
Time & Attendance Tracking
Agent Availability
Verint Workforce ...