Verint Workforce Management Reviews & Product Details

It makes scheduling and staffing much easier. Automating time off and schedule changes has also allowed WFM time to focus on more meaningful tasks. It was easy to implement and the mobile application provides rep flexibility in requesting time off. Also the integration with Verint DPA makes it easy spot time out of adherence and what was happening during that time. Review collected by and hosted on G2.com.

We struggle with daylight savings time changes as it falls in the middle of campaign periods. Review collected by and hosted on G2.com.

It’s a great system; everything is clearly communicated, and they are always looking for new innovations in this area, which is incredibly helpful. Scheduling is easy, and we currently spend less time on it compared to an average scheduling system. Review collected by and hosted on G2.com.

There is nothing i dislike about Verint. Review collected by and hosted on G2.com.

WFM helps us plan our colleagues days effectively for service but also for a great work/life balance Review collected by and hosted on G2.com.

On most screens it would be great to drills up and down to more / less data Review collected by and hosted on G2.com.

I wish i had been here when training was presented Review collected by and hosted on G2.com.

I need additional training lack of knowledge Review collected by and hosted on G2.com.

Wfm is real easy to integrate into

Adapters and options for work from most other software applications that really help drive home ease of use and possibilities Review collected by and hosted on G2.com.

based in South Africa the software can get expensive quickly if converted from dollars but the ROI should be paying the tools Review collected by and hosted on G2.com.

Verint WFM is fairly user friendly, as a member of the WFM community for the last 20+ years I like the ease that end users have when using VTO to add to their schedule. Review collected by and hosted on G2.com.

I feel that Verint WFM is missing somekey features that could make it a better leader in the idustry. Too many of the settings are over all and not available to be set at an interval level in order to better forecast the required. It is also frustrating when trying to run reports for time off pools when you have them set up at a interval level and the reports only run at a daily level. It would be nice if some of those things could be fixed. Review collected by and hosted on G2.com.

Verint is always innovating, it is exciting to use and see the new initiatives they are presenting that will allow us to take advantage of new methodolgies and algorithms present today Review collected by and hosted on G2.com.

End user interface is in need of a more fluid GUI experience. A lot of Verint's new innovations are addressing this, I'm confident in the next 2-3 years the end user experience will be more up to par. Review collected by and hosted on G2.com.

The app is very helpful, especially the screen recording feature. Review collected by and hosted on G2.com.

There are some calls that has no audio, bit still manageable. Review collected by and hosted on G2.com.

Verint WFM is so easy to use, it makes real time scheduling a breeze. It gives great suggestions on placing as many Advocates in the proper time slot to ensure we have maximum coverage. Review collected by and hosted on G2.com.

The only problem I find (and it's really not a big problem) is if we choose to make the schedules static, you have to manually enter in all the times for each day that has been forecasted. Review collected by and hosted on G2.com.

It has drastically helped us reduce the amount of time creating and the accuracy of our schedules from our previous Word document schedule. Review collected by and hosted on G2.com.

It is very technically, with a lot of steps. If you are new to the workforce management world, it can seem overwhelming at times. Review collected by and hosted on G2.com.