Xplornet Communications Reviews

Absolutely garbage, worked good at first for 500 dollar installation then 150 dollars a month for only 200 Gb! Absolutely a rip off, the gave me an extender and another modem. Garbage. They don’t even come get there.crap now that I’m done with them!!!

Date of experience: April 30, 2024

This service is so unbelievably unreliable and useless I don’t even have words for it. I’m not a tech savvy person but for what they claim to provide I shouldn’t have to be. The people that use this company basically have to because there is no other option. They definitely capitalize on that. So all I can say is if there is any single other option for you at your location please use it because this company is beyond terrible

Date of experience: April 21, 2024

This internet is ........ It is never working. Kids go to University and we never have reliable internet. When you call you need to have at least an hour of your time while they put you on hold and try to fix the problem. Would not recommend to anybody even if your desprite. Always blames my router-its never there fault!@

Date of experience: April 21, 2024

Our tower is being shut down in June. We paid 1800 for it 2 years ago, thinking it was a long-term investment. Explore decided to change formats with no customer reimbursement. Now the equipment we do have is not working, even though it's April, and they say there's nothing they can do about it. I asked to switch to their satellite, and it's going to take a month to have that happen.

Date of experience: April 19, 2024

We had great internet service for a few years using Whispernet, a small Alberta company. Tower was less than half a mile away. When Xplornet took over,then made us switch to another tower 8 miles away. No obstacles interfering with signal. But of course they overload the system with new customers. Us rural folk get bumped off server so we have no internet between 4pm until 8-10 pm. They do this all the time. Now looking for another company B Tyndall, Lousana AB

Date of experience: April 14, 2024

Have had no internet for 2 days. I am so sick and tierd of calling to just have the same information repeated! They say my internet is working and can see things connected to it but NOTHING is working on my end! I am sick and tierd of doing their job to figure this out. I need a technician to actually come and look!!!!! I am sooooooo annoyed and irritated! 80$ and can't use the internet and then charge me more to have a technician sent out and to have them here for 2 minutes, love having my money stolen!!!!!!

Date of experience: April 07, 2024

We called to cancel their services several times in July 2023 and they still kept charging us. Now they are threatening to take us to collections. We were customers for 7 years and this is the kind of treatment we get. How many times do we need to call and say the same thing for them to understand and cancel the service?

Date of experience: April 02, 2024

Worst internet provider I've ever dealt with. I lived in Alberta for 27 years and 2 years ago I moved back to Ontario. I signed on with Xplore 6 months ago and I've had to call 3 times to have a service tec come to reset my dish and, I literally live in the edge of Lindsay. Nothing but problems with the actual service and I am now going elsewhere.

Date of experience: April 03, 2024

The internet service is definitely better than dialup however, streaming is a no go, at least for me. Installation was free but it was sloppy. Wires are run all over the outside of your home. When you cancel the service they want $125 to send a “technician” to remove the thing on your roof! I use the term technician very loosely. It’s ridiculous that they’ll install for free but charge to remove their equipment. I wouldn’t ever let anyone install this crap on my roof again. It’s a joke, with wires hanging off your roof and zip tied to your eves etc… A bit disappointing after being a loyal customer. It was the best Internet I could get prior to cable being available.

Date of experience: March 18, 2024

Do not use this company! Hard to reach customer service. Double billing issues. Excuses to cancel service properly when calls made properly. Did not cancel after customer service was aware.

Date of experience: March 29, 2024

Horrible quality
Pay for UP to 100 mbps and never get above 20. Upload was .06 when I just tested.
for almost 100 dollars a month, it's an absolute joke. switching to starlink soon.

Date of experience: September 15, 2023

Would give 0 stars if I could, they are made they are loseing all thier business to starlink.
Trying to charge 290$ for hardware that was sent back in fine working condition claiming its broken but won't provide proof or pictures of it.

Date of experience: March 14, 2024

Didn't provide a technician to fix the outage and still charged me. Wont refund. Wont look at the call I made to the technical support team. And hung up on me.

Date of experience: April 12, 2024

I would give 0 rating if I could. They installed the dish on my house, damaged the siding and tried saying the damage was already there. The guy I talked to wouldn’t even listen to my side of the story and I have pictures of how the house was prior to their installation. Very poor company to deal with not to mention very rude as well. I definitely will no longer pay for their internet. Would NOT recommend!!

Date of experience: March 23, 2024

Do not ever use xplorenet. We have been trying for over a year to disconnect our service. We've spent hours on the phone to contact them, to no avail. They are making it impossible to end our service. Worst company EVER!

Date of experience: March 28, 2024

I started using their new service with their new satellite. It is absolutely crapp. The older version was better. At the very least it would not shut down. The new version is in fact the same speed as the older version or slower. But xplornet said it would be faster. Their router black box HT3000 is garbage. It shuts down a lot because it overheats. So I have to put the unit on ice to cool it down to get some signal. Also the signal from their new satellite is weak. The transmit icon on the router is always flashing. It should be solid. Anyway can't wait until the housing project next door to me is established because I will be getting Rogers Fibre at a cheaper price with unlimited 500gsps. Xplorenet is a waste of hard earned money.

Date of experience: March 17, 2024

techs scam you company scams you nothing ever works useless company. techs want gas money and cash to climb on your roof charging me for extra coverage to fix stuff when they never fix anything.

Date of experience: February 24, 2024

Terrible and greedy, moved my company they told me the account was closed than I one day they took months of payments before Christmas and left me with no funds. Had to fight to get my money back and only got a portion. They sent a box to ship their equipment back but the technician put the satellite so high o the roof we had to hire someone with a lift to get it. Cost me more money. Never give them your credit card they will just take what they want and than you have to fight to get it back...

Date of experience: March 14, 2024

I have to say been with a few different internet providers like mcs net always down and having issues .
Telus to expensive and horrible service
Shaw out dated and no customer service
Xplornet have had great internet no down time fast speed and great customer service .
They are always helpful and have amazing staff .I recommend them to anyone you wont be disappointed.
I have lived in bc,alberta and have to say what a great company they are and what great people they have . Can't say it enough

Date of experience: January 08, 2024

We barely have a signal connecting to the tower. We called and they say something is wrong but won't say what. They also said in a couple days it will be working and we won't receive a call back and that we just need to wait.

I know this is a lie because of all the previous problems we have had. I start my conversations telling them I've reset everything
to save time and that the problem is on their end. If i had another option i would take it. Starlink is my only option now.

They could at least say what isn't working and stop trying to say it's the customers equipment.

Date of experience: March 11, 2024