Cirro Energy Reviews

She basically lied and told me that there were no issues. I had to finally explain to her the situation and get answers before she admitted the mistake. I got more notices later that month. I called again to verify the amounts and dates as they were all varied again. I asked the rep again if the billing issues were rectified. He proceeded to again lie and ask what billing issues. He told me that sometimes they let their longtime customers go months without paying their bill. Now we all know that isn't true. I simply wanted to know if the billing issue had been resolved so that I could know if I needed to start calling or what but no one could ever admit to it being a billing issue. One of my biggest issues with customer service is never lie to the customer. If you or your company made an error, admit to it, take accountability and people will respect you so much more for it.

My customer service representative for this transaction was Nestor and the supervisor he consulted with the issue was Jorge **. Apparently Mr. **and Cirro wish to take no responsibility for their problematic website and offered no reconciliation for the fees or the lack of communication that anything was wrong with the account. I will never use Cirro again. I paid their little 160$ fees and am taking my business elsewhere. I hope this helps someone choose a better company to do business with. You have many options and this company takes no responsibility for their own issues nor do they appreciate their loyal customers. I hope they go out of business soon.

I called CIRRO back and spoke to Supervisor Glinda and explained that there was no power outage in the area but our power was out. She informed me that there was a request to disconnect service. I explained that just enrolled on 11/7/2019 so how is there a disconnect after four days and I did not request a disconnect. She said she would get services turned back on that day. I asked her how long it would take? It was 9:22AM. She said that it would take 2 hours for ONCOR to get the call and then another 2 hours for them to turn it on but we would have service sometime today. I informed her that I am a diabetic and need expedited services at which she said there was nothing she could do. But she will give me a $10.00 credit. I felt insulted and told her that $10.00 don't help. I need my electric restored. She said it will happen sometime today.

I hung up and called ONCOR and spoke to a Supervisor who informed me that there is something that she could have done. She could use SafetyNet that is specifically designed for this type of situation to expedite my services. All she had to do was put the information into SafetyNet and it would generate an email and they could have had my services restored within an hour. He also confirmed that the disconnect order came in to terminate services on 11/10/2019 at 3:03PM from CIRRO. I called CiRRO back and spoke to another Supervisor, Daniel at 10:26 AM and explained the situation. He informed me that someone requested for service to be terminated on 11/11/2019. The request was sitting in the system when I switched the services over.

My question was how was there no termination of that order when I established service on 11/7/2018. I established service under my name that is different from the previous account holder and they gave me a new account number. He said that they could not stop the order on someone else account. In order to get the service back on, he had to re-enroll me which meant that Glinda never put the order in and now an hour has been wasted. He re-enrolled me with a new account number. During his enrollment, he read the script that said that I would have to pay the disconnect fee, reconnect fee and some other fee. I told him to waive those charges. When I asked what happens to the electric bill from 11/7/19 to 11/11/2019 since they couldn’t stop the termination on someone else’s account. I suspected that they would probably double bill both of us. He said I will get a final bill.

I told him that I dispute the final bill since I cannot make changes and they could not override the termination for my account that I did not request. In that case, I feel that I am not responsible. He set up the order and said it was pending. When I asked him to expedite the authorization to ONCOR because the supervisor was waiting for the order to come through, he said there was nothing he could do. He could not use safety net because I was a new customer. He said there was nothing else he could do even though I was explaining that the Oncor Supervisor was on the other phone and telling me that SafetyNet is designed to correct errors like this. I told him that I was unhappy and not satisfied with his services and requested to speak to his supervisor. He told me that he would email him and his supervisor will contact me within 24 hours. There was nothing more he could do. He had put in the order.

I asked him if this was the type of service that I can look forward to with this company and he still maintained that he did everything that he could. At 12:14PM I called back and got supervisor Hector and explained the situation. He confirmed that the order was pending in the system but would have to be verified by someone then it would go to Oncore for delivery. Meanwhile the supervisor from ONCOR was waiting for the order to connect us. Hector told me that it will take two hours and another 2 hours for Oncor to come out.

During the course of the phone call the electric was restored. I think the Supervisor at Oncor stepped in because Hector was still waiting for the third party to verify my pending order. Hector then told me that they have until 5pm or the next day before I will get services. The fact that I was a diabetic had no urgency to him. My condition would have to be verified and he would send me the forms via email to have the doctor complete. After I hung up, I called and switched to Reliant Energy. I am not paying any bills, cancellation fees, reconnect fees, or disconnect fees from this company. They had very poor customer service. Everyone followed the same script. “They understand but there is nothing they could do.” I just think that no one wanted to admit they made a mistake and because it was a holiday, they didn’t want to do any additional work.