Been trying to deposit for nearly a week, was told to clear cache etc then was told there was a technical problem that they're trying to resolve. then again on live chat was told cookies etc now they're ignoring me keeps saying someone will get back to you, they dont. Think I'm going to close the account seen as I can't deposit anyway

The Pools Reviews 813
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I haven't been able to access classic pools results on Pools website for at least two weeks. I can log in Ok, but that's about it. I phoned last week, and they confirmed there is a problem with website, but gave no indication as to when problem will be resolved. I'm surprised that if there is a problem that this is not highlighted on the website. Tried to access results on another site, but my virus software blocked it. An update from someone would be appreciated, please.
I am a long-term classic football pools player on their mailing
list,so ring in my forecast every week,rather than using the on-line procedures,which clearly can be problematical.
In every instance the calls are quickly answered by
polite and helpful staff.A good rapport has been built
up,and long may it continue.A friendly human beats a computer every time!
I have been playing classic pools and lucky clover for many months but due to financial changes I had to cancel, I spoke with Colette who was very understanding and helped myself to cancel both memberships..Will rejoin when possible..Thanks once again Colette..
Replied to 97% of negative reviews
Typically replies within 1 week
No one gets back to you!
Been trying to deposit for nearly a week, was told to clear cache etc then was told there was a technical problem that they're trying to resolve. then again on live chat was told cookies etc now they're ignoring me keeps saying someone will get back to you, they dont. Think I'm going to close the account seen as I can't deposit anyway
Date of experience: 14 May 2025
May use AI-assist with repliesRead more
I had a particular query I needed to…
I had a particular query I needed to speak to live chat support about - I spoke to Rita who was very helpful and efficient.
Rita is a credit to the company.
Date of experience: 14 May 2025

Reply from The Pools
No classic pools results on website
I haven't been able to access classic pools results on Pools website for at least two weeks. I can log in Ok, but that's about it. I phoned last week, and they confirmed there is a problem with website, but gave no indication as to when problem will be resolved. I'm surprised that if there is a problem that this is not highlighted on the website. Tried to access results on another site, but my virus software blocked it. An update from someone would be appreciated, please.
Date of experience: 14 May 2025

Reply from The Pools

Reply from The Pools
I was helped by Rita who was friendly
I was helped by Rita who was friendly, patient and very helpful..excellent service
Date of experience: 11 May 2025

Reply from The Pools
Honestly its an absolute joke
Honestly its an absolute joke , these people must think we are 3 years of age, every single day free to play spins you win 1 spin or 2 spins yesterday i got 5 spins , better luck next time every time , shove your free to play where the sun down shine pools,
Date of experience: 08 May 2025

Reply from The Pools
Nice to chat to joanne
I needed assistance with my pools account and Joanne was very nice and sympathetic and sorted everything out quickly.
Date of experience: 08 May 2025

Reply from The Pools
Days in a week
Rita was very helpful, but The Pools need to check there deposit system as a week is 7days and not 9.
Date of experience: 04 May 2025

Reply from The Pools
Scammers i joined the classic…
Scammers i joined the classic membership and within 30 mins i canceled it because i read it wrong im not into sports betting i thought it was spins you get yet contacted support asking for a refund to be told cant have one.
And the comment below is a load of bull.. can you tell me the point of paying £10 to join a club when you get nothing free .. to get a £5 bonus i have to spend £10 so it is a scam and if you ever do give free spins what im yet to see it will be 3 to 5 spins at 10p which i would prob win 2p shame on you for scamming people.
Date of experience: 24 April 2025

Reply from The Pools
Locked account
Sorted my problem out straight away with no fuss thanks to Rita
Date of experience: 21 April 2025

Reply from The Pools
Not for me……….
Not for me……….
Maybe a bit biased as I lost but………
£20 deposit 20p spins, won nothing more than 9x and was finished in about 5minutes, when I open a new account I’ll take my first experience and decide if I want to use the site again.
The 100 free spin offer that they offer, I ended up with £3 from it, now I know you can lose but then there’s sitting through endless dead spins and when I do get a line it’s 4p wins. I wouldn’t mind but the fact I went through money like nothing on first experience makes me doubt the site, now I’m not saying anyone should win all the time as they say it’s ran by rng(random number generator), well it must hate me 😂
I would say this is a one off but my friend who told me about this site had same experience, maybe others will be different but this site is not for me and will never be depositing a penny into this site again, especially as my friends experience was almost identical and it’s meant to be random.
Thank you for the bonus but no thank you to continue using this site.
Date of experience: 20 April 2025

Reply from The Pools
Sharon was very helpful when I had an…
Sharon was very helpful when I had an issue logging in
Date of experience: 16 April 2025

Reply from The Pools
colette was excellent and sorted my…
colette was excellent and sorted my problem very quickly
Date of experience: 12 April 2025

Reply from The Pools
The rtp on this site seems really bad
The rtp on this site seems really bad. Yes I'm sure that with many more thousands of spins I could have one good bonus but I just had over 10 bonuses pay less than 10x and I only started getting these bonuses after I lost over £200.
I know that you can't win all of the time but playing here I did not ever feel like I had a chance to win anything half decent. I have now closed my account with them and from my experience, I would advise you play elsewhere.
Date of experience: 12 April 2025

Reply from The Pools
TERRIBLE CASINO
When you think youv seen it all on online slots then this site comes along,,Started with a normal RTP and then OMG for a very long period of time RTP dropped to 10% when declaring a RTP of over 90% ,, Why do a lot of these sites get away with misleading people and basically stealing there money,,very intrested on hearing what theve got to say
Date of experience: 11 April 2025

Reply from The Pools
Absolutely awful site
Absolutely awful site. It’s glitchy, most of the games won’t even load for me. Just get ‘error’ every time I try and load some of my favourite games. It’s not easy to find the games you last played. When I search for particular games in the search bar it doesn’t find them and I find I have to scroll through the games for ages to try and find them. Sometimes they are there and then other times they’re not to be found. Wins and bonus rounds are rare. I genuinely experience mostly dead spins. IF I’ve been lucky enough to land a bonus round the most I ever win is between £3-£5 it really is the worst site I’ve ever used. I’m closing my account and will never be depositing on the pools again. Truly awful site and awful experience. It has been absolutely no fun whatsoever.
Date of experience: 09 April 2025

Reply from The Pools
Updating details
Arline was courteous and efficient. My change of details was handled diligently 👍🏻🙂
Date of experience: 08 April 2025

Reply from The Pools
Very helpfull dealt with what I needed…
Very helpfull dealt with what I needed to be done very quickly
Date of experience: 08 April 2025

Reply from The Pools
What the hell happened to..the pools.
What the hell happened to..the pools.. site..
1/ 15min to put on an inplay football bet which should have taken seconds..jumpy.. bets failing.. one bet fails.. odds change in secs..betting types disappear..horrible vibrate when placing the bet..complained about this no reply after they said they woul
2/ For no reason given they rejected two paypal payments and one authorised bank payment .the ten minute to contact bank one..NO EXPLANATION..Update ...the pools have emailed me to say I limited my daily deposits myself...but nevertheless they should have reminded me why they had rejected the deposits...we cant all remember everything ...I am am an older pensioner...
Date of experience: 07 April 2025

Reply from The Pools
Worst casino games ever 700 down…
Worst casino games ever 700 down doesn't matter what I played every game returned nothing 😑 and I have played at every casino. Never seen one this bad and gambling commission have now fined them
Date of experience: 01 April 2025

Reply from The Pools
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