How to fix the most common issues of the FIFA 21 Web App.
Please, click or tap on the question you want to know more.
Please, click or tap on the question you want to know more.
It’s easier than you think. Just follow these simple steps:
1 Type “https://www.easports.com/fifa/ultimate-team/web-app” or “https://www.easports.com/uk/fifa/ultimate-team/fut-app” in the address bar of your internet browser or click/tap on the link.
2 Click on ‘Login’ and enter your credentials
3 Enter the answer to the security question.
4 Accept the User Agreement
5 You are ready to go !
1 Type “https://www.easports.com/fifa/ultimate-team/web-app” or “https://www.easports.com/uk/fifa/ultimate-team/fut-app” in the address bar of your internet browser or click/tap on the link.
2 Click on ‘Login’ and enter your credentials
3 Enter the answer to the security question.
4 Accept the User Agreement
5 You are ready to go !
Clean the cache of your browser, try to access through other browsers, make sure your flash player is up to date and turn off your browser extensions. If it still doesn’t work, that’s because the servers are overloaded and you will have to wait.
Early access on the FIFA 21 web app is not available to everyone. You need to fulfil these conditions:
You must have created a FUT Club before August 14, 2020.
Your FUT 20 account must still exist.
Your account needs to be in good standing. If you were banned or had other actions taken on your account in FUT 20, most likely you won’t get early access.
Even if are eligible, you can get this message. That’s because the FIFA 21 Web App will become available on a rolling basis, and you probably will have to wait a few hours until it becomes released to everyone.
If you are a new player, you will need to play in the console first before you can access to the Companion and FUT Web App. Creating a brand new FUT 21 account in EA Play will not give you access to the Web App. You will need to purchase a full copy of FIFA 21 to access the FUT Web App.
You must have created a FUT Club before August 14, 2020. Your FUT 20 account must still exist. Your account needs to be in good standing. If you were banned or had other actions taken on your account in FUT 20, most likely you won’t get early access.Even if are eligible, you can get this message. That’s because the FIFA 21 Web App will become available on a rolling basis, and you probably will have to wait a few hours until it becomes released to everyone.
If you are a new player, you will need to play in the console first before you can access to the Companion and FUT Web App. Creating a brand new FUT 21 account in EA Play will not give you access to the Web App. You will need to purchase a full copy of FIFA 21 to access the FUT Web App.
The message ‘Continue playing FUT on your platform to unlock access to the Transfer Market’ means to keep playing FUT and following EA rules. Once you’ve started playing on your platform, you’ll get an update to your status in the Transfer Market. That means you’ll either gain access to the Transfer Market, or you’ll see a different message letting you know why you still can’t access it.
If you haven’t played FUT 20 on the console where you plan to play FUT 21, the Companion and the Web App will not make available the market’s earlier access. You need to validate first your FIFA 21 account in the new console to unlock the market. Access to trading won’t be immediate and could take several days. Some accounts with previous FUT 20 history will be allowed to trade, while others will not. This is also true for accounts with multiple personas, as all persona data is treated separately in FUT 21. Playing FUT 20 will not give your FUT 21 account access to the Transfer Market.
If you haven’t played FUT 20 on the console where you plan to play FUT 21, the Companion and the Web App will not make available the market’s earlier access. You need to validate first your FIFA 21 account in the new console to unlock the market. Access to trading won’t be immediate and could take several days. Some accounts with previous FUT 20 history will be allowed to trade, while others will not. This is also true for accounts with multiple personas, as all persona data is treated separately in FUT 21. Playing FUT 20 will not give your FUT 21 account access to the Transfer Market.
You can see two types of messages saying that your account was blocked:
“Your account has been blocked from using the Transfer Market on the Web and Companion apps due to breaking our rules You can still use the Transfer Market on your platform. Check the email associated with your EA Account for more information.”
“Your account has been blocked from using the Transfer Market due to breaking our rules Check the email associated with your EA Account for more information.”
If you get one of these messages, it’s because EA blocked accounts that break their rules from using the Transfer Market on Web and Companion Apps. They do this to give a fair experience to all players. In the first case, you can still use the Transfer Market from your PC, PlayStation or Xbox. If you think this action is a mistake, you can email EA to lets_talk@ea.com.
“Your account has been blocked from using the Transfer Market on the Web and Companion apps due to breaking our rules You can still use the Transfer Market on your platform. Check the email associated with your EA Account for more information.”
“Your account has been blocked from using the Transfer Market due to breaking our rules Check the email associated with your EA Account for more information.”
If you get one of these messages, it’s because EA blocked accounts that break their rules from using the Transfer Market on Web and Companion Apps. They do this to give a fair experience to all players. In the first case, you can still use the Transfer Market from your PC, PlayStation or Xbox. If you think this action is a mistake, you can email EA to lets_talk@ea.com.
If you can’t see anything else besides the background image or a loading box, you should start disabling the Adblock for that site. As soon as you do it, turn on the adobe flash on your browser.
If you are seeing this message, that’s because you need to increase the size of your web browser to display the content. Use CTRL- to zoom out until you see the whole screen.
The App to mobile devices is the Companion App and it will be available only after you access the FIFA 21 Web App.
FIFA Points are only available before the game release in the early access of EA Play subscribers (former EA and Origin Access) or via Companion App. To be able to buy FIFA Points you will need to access the full game through the console first. PC accounts share FIFA Points between all versions of FUT. Any points purchased on a PC account will be usable on the web app in FUT 21.
There are no Daily Gifts this year.
Returning user rewards and good standing to access the Transfer Market are tied to your specific console account. So if you switch platforms or create a new account on the same platform, your access and rewards won’t carry over.
When you go to Settings, there is a ‘Change’ button on the top right corner that lets you change your persona. However, this is only shown if you have played FUT 20 in at least two different consoles. Otherwise, you will not see it and your Webstart progress will be tied to the console that is shown. The persona selector will default to the persona you are not currently logged into. The Web and Companion apps are not compatible with Nintendo Switch.
When you go to Settings, there is a ‘Change’ button on the top right corner that lets you change your persona. However, this is only shown if you have played FUT 20 in at least two different consoles. Otherwise, you will not see it and your Webstart progress will be tied to the console that is shown. The persona selector will default to the persona you are not currently logged into. The Web and Companion apps are not compatible with Nintendo Switch.
Some words are filtered and won’t be able to be used as a club name. Because FUT is a global game, some words have a different context in other languages. If you receive the profanity error when creating your FUT 21 Club, please try another name. You can find a few suggestions here.
The est. date of many returning players is showing ‘September 2020’ instead of the correct date. The most common reasons are:
– You skipped a year in the franchise (eg, If you played FUT in FIFA 19 but not FIFA 20, you won’t be considered a returning user if you pick up FIFA 21);
– Your club was deleted by the Terms of Service team for a violation;
– You’ve changed platforms (eg, you’ve played FIFA 18, 19 and 20 on PS4 but changed to Xbox for FIFA 21);
– You didn’t play enough games on FIFA 20 (eg, if you’ve only played a few games in FUT on FIFA 20, you won’t be considered a returning user).
If any of the situations above apply to you, you are ineligible for FIFA 21 returning user rewards and your Established date will be reset to the current year.
– You skipped a year in the franchise (eg, If you played FUT in FIFA 19 but not FIFA 20, you won’t be considered a returning user if you pick up FIFA 21);
– Your club was deleted by the Terms of Service team for a violation;
– You’ve changed platforms (eg, you’ve played FIFA 18, 19 and 20 on PS4 but changed to Xbox for FIFA 21);
– You didn’t play enough games on FIFA 20 (eg, if you’ve only played a few games in FUT on FIFA 20, you won’t be considered a returning user).
If any of the situations above apply to you, you are ineligible for FIFA 21 returning user rewards and your Established date will be reset to the current year.
EA is requesting new confirmation codes in order to access the Web App but many of them are taking too long to be received. If it is your case, check if it isn’t in your spam box. If it’s not, change to mobile confirmation. The codes are sent immediately and you can access the Web App.
You just need to go to the lower-left corner and click on ‘settings’. Then, you will be able to change to one of other 16 languages or, if you want to use another account, sign out
If you had access to the FUT 21 Web App but no longer have, even if you haven’t made any change, you should know that EA Sports is blocking App access to all players that haven’t played FIFA 21 in the console until 11:59 pm GMT of October 24 (UK time). To keep using this App, you will need to buy the game and log in to FUT 21 on your console or PC at least once.
If this FIFA 21 Web App Troubleshooting guide didn’t fix your problem, you should ask for help to the EA Support.
If your problem isn’t listed on this page, please use the comments to inform us and, if we find a solution, we will update this FIFA 21 Web App Troubleshooting Guide with it.
If your problem isn’t listed on this page, please use the comments to inform us and, if we find a solution, we will update this FIFA 21 Web App Troubleshooting Guide with it.
I can,t come in to the app because it stands ”get started ” and my mother haves a Microsoft account which is for me ”im a kid” so she have the same password as me on her FIFA account
I can’t complete my squad building challenge.. every time I add a player I receive this message ( Failed to save Changes to SBC Squad ) it’s been a whole month now so fix ur app amigos or close it (:
Hi. We are not EA but you can try to go to your console to close FUT. Then, try again on the app. Most of the times this works.
FUT Web App won’t let me login. It says “Signed into another device”. My xBox is turned off, and my cell phone companion app is not running. How do I login?
The account has to be turned off on other devices for at least 15 minutes.
you have to quit Ultimate Team, probably on your xBox. I guess that you’ve just turned off your xBox instead of first quitting Ultimate Team.
I have had my account for a couple of months, Been playing FUT regularly (just started this year). but it’s not letting me sync with the Companion app, it’s saying that I do not have a team. its really confusing and frustrating. Please help
Double-check if you are using the same email. Is it working on the web app?
As I played for years FUT on console, I don’t remember what e-mail I used when I started playing. Where I can check it?
You can try to login here (https://www.origin.com/irl/en-us/store) and if it doesn’t work try to ask a recovery to one of your emails.
So what happens if you’ve changed your email since then? Am I SOL or can I just go back to the old email?
We believe you are not allowed to change it.
I’m having the exact same problem
It doesn’t let me list any players up on the app
Same here it is not allowing me to list players stupid app.
Please, contact the EA Support.
Id like to build sbcs at school but every time I try to build or do anything in fact the game tells me something along the lines of ” Sbc cant save your changes” and I’ve tried restarting the app, reinstalled it, tried on multiple other devices and none of them seem to be working the same problem every time
Please, contact the EA Support
same here
You quit a game and closed fifa. Basically you rage close fifa and didnt go back on fut so it doesnt let you submit sbcs
I would like to log into my new for my old account was banned. However, I am unable to switch accounts because no logout or login option is given. I click login and it just simply takes me back to the same page.
Please, contact EA.
I have logged into my EA account on my switch, played a couple of games and tried to log into my account on the companion app. It keeps telling me that my account doesnt have a FUT Club associated with it. What do I do? And yes I am using the same email to log into the companion app that I’ve linked with my switch.
Hi. The Companion App is exclusively for who plays FUT on PC, PlayStation or Xbox console. That’s why it doesn’t recognize your account.
Web app & Companion app are requesting me to login into console but I’m out of town to do so, is this a temporary bug or I won’t be able to login until i get a hold of a console??
Probably you won’t be able to access the app until you login into the console.
Ive had an account since 2019 and ive never been banned or suspended and everytime i log in it says i dont have an account eventhough thats the right email as i checked on my xbox, it says i need an account.
Hi. The best thing to do is to contact EA and see if they can help you.
Hi i cant log into the web app as when it sends the email of the code to me i enter the code, it never works. i have tried it many time and its really annoying. pls help
I also cant log in
In some cases, the code is late and you are typing the old invalid one.
Hi I want to do the fut freeze party bag but when I add a player it says adjustment in sbc selection failed how can u fix it ?
Are you sure that you are meeting all requirements?
I cant do any sbcs with certain players that are in my main team and i’ve even deleted my main squad and sent my players to my club but nothing is working can anyone help cause it keeps on saying failed to save changes to sbc when i use certain players
Help please, trying to connect a fut 21 app to the fifa 21 on the xbox, its saying no fut21 team but its been played on the xbox. Am I missing something? His user name is the xbox login
Are you absolutely sure that you are using the same account?
i have the same problem, i am sure i am using the same accout as i was previously logged in but now i am not
That’s strange. Maybe you should try to contact the EA Support.
Cant send in sbc in fut Companion 2x 81*
Companion and Web App have the same SBC features.
I just opened the account recently, now it is saying my EA account doesn’t have the fut 21 club, and in order to use the companion app I need to create the FUT 21 club on my console or PC, help me how do I do it
Hi. Are you sure that you are using the same account?
why does it keep deleting my squad on fifa 21 web app when i try and complete an sbc ?
Try to clean your profile.
Anybody have similar issues on the web companion app
I can’t change dates to recover a player I accidentally discarded yesterday ?
Yes, want my desalliy back
I cannot access the web app via google chrome or the ios app since my Ea Play Pro membership has expired. What can I do? The Ea Support told me that the web app would have worked anyway.
You don’t need EA Play to access the web app.
I have installed the fifa companion app and have logged in, it says I do not have a fut 21 club but I do have one and I have played and created the club already.
Every time that I try to list a player or buy a player from the web app there comes a red message saying that there has been an error. No matter if I am on the web app from my laptop or my phone it just keeps happening!!
Do you play on the console? If you do, go there, close it and then try again.
I play on PS4. It is closed and i have double checked, but i still cannot list, buy a players or even do an sbc (there comes a message saying ”there has been an error”)
I asked to go to PS4 because sometimes the files get corrupted and you need to go to the console to fix it. If this is not the case, then you will need to contact the EA Support.
hi
im trying to sign in to the web app on the computer and the phone app but it says i need to log out of my xbox fut account. i leave fut on the console and it still tells me the same message
It takes around 10 minutes until it starts working.
Hat happened to all the players in the quick recovery list? It’s all empty? I stored some untraceable a so I could open packs and now they are all gone?
I have this problem. Is there a solution?
You have 7 days from the time you quick sell an Item to recover it. Maybe it has expired…
i lost neymar today and i can’t find him in the list, system shows 15 players only
Open quick sell recovery on web app (wont show quick sell players at first), open another tab with the web app and do some random crap there. the original tab with quick sell recovery leave it untouched for like 10-15 mins. After 10-15 minutes return to the quick sell tab and search for the date you sold your player. It should display the players correctly. If you want to recover another date, repeat the process. Hope it helps
I have the same problem even though the 7-day deadline has not passed
In that case, it looks that something wrong is going wrong. As far as we know, EA is not aware of this.
I have the same problem and the players are from 4 days ago
I can’t create a new squad/concept. Every time I try it just says “failed to create squad”. Wtf is this?
Weird. Have you tried to contact EA Support?
Hi,
Game all works except seasons rivals (what I play most) I click the icon and it flashes and keeps going back to the main screen
iPhone
TIA
Weird. Have you tried to contact EA Support?
I play Fifa on my Ps4 often but when I try to log into the Companion it comes up with ‘Getting Started’ and says that my EA account doesn’t have a FUT 21 club. I haven’t played FUT before this Fifa however.
Please, double-check that you are using the same email on your console and on the app. At this time of the year, everyone is free to use the companion app, as far they own a team on the console. You don’t need to have played FIFA 20.
Mines the same has been for over a year the logins etc are the same but still says I don’t have a club?
Please, contact the EA Support.
Hi I am playing Fifa 21 on switch but whenever after I log in to my account, it just says learn more about Fut21 and I can’t get into it. What should I do? Or is switch console even available to use FIFA Companion?
Web and COmpanion APp are only for PS, Xb and PC.
Why is the password not working even though it is my password?
Are you sure you are using the right account?
I can’t sell my most expensive players, mbappe and neymar, everytime I try to it says “this item cannot be listed”.
I can sell any player except those 2.
Do they have a blue circle icon?
When I enter fifa 21 on ultimate team it says it can’t log me in and sends me back to the menu. I don’t know how to solve this problem, I restarted the pc, I installed and uninstalled the game but nothing happened.
each time the drivers are installed and then it returns me back to the menu
Please, contact the EA Support team.
Hi, I have an account to play online. Recently I had to change the password but now I cannot access the online area on my PS4 as it doesn’t recognize I changed my login password. How do you logout in the game to access or enter the change of password?
The error message says go to EA, but like where would I go and/or what do I have to do?
Please, contact the EA Support. See HERE how to do it.
I have swapped to PS4 for FIFA 21 and cant get my team to show, keeps showing team from PC FIFA 20…
Is there any way to get my recent team to show?
You are seeing your FIFA 20 team on the Web App?
I have fifa 20 and 21 and won’t load on my xbox one it says press A then stays on loading won’t open its happening to all my EA games Iv unistalled them and reinstalled them same problem had this past 4 days
Please, contact the EA Support.
I bought 1600 fifa 21 points and they aren’t reflecting, this is theft
Please, contact EA Support.
So I’ve went through all the basic instructions and I’ve logged into my EA account and when I sign into the companion app, it just loads forever and it won’t sign in, and I get a notification saying “my recent changes can’t be saved, try again later” any advice ?
The verification code i get emailed to go on the fifa 21 companion app cos im using a new device I,e phone ses error wrong code ive sent 4 now getting really frustrated!!
Hi, I’m not able to enter the app. It tells me that I don’t have a FUT21 team, and that I need to log in to FIFA 21 then log into the app. However, I do have a FUT 21 team. Please help.
Same here. It still won’t work for me, I only have one EA account, have deleted and reinstalled, clear cache, reset ps4, but mobile and Web app saying I need to log into fifa 21 on console.
Same here. Exactly same problem
Double-check if you are using the same account. Don’t get me wrong but it happens too often.
bruv it’s the right account
In that case, you will have to contact EA Support.
Hi there looking for advice I am on the FUT app and iv tried to place a player on the transfer market it lets me get to the part where you decide how much to sell for, then it keeps saying sorry there was an error and it won’t let any of my players be sold? Iv not been banned or anything so that’s not the problem ? Any idea how to fix this been like this now for 2 days
I’m the same ?
I’m the same too!
Try to login on your console, logout and then try again on the Web/Companion App.
Same
I’ve created a club in FIFA 21 using Switch but cannot access my club information using FUT21 web apps with my EA account. Anyone can help?
It’s not possible. Web/Companion app is only for PS, XB and Pc users.
I’m playing fifa 21 career mode and I got an offer for a player swap, they give me their player and some cash for my player, I accepted and got an email off the player saying he was looking forward to joining and all I had to do was agree personal terms with him, I clicked the email to send me straight to him in the transfer market but the only option is to buy him, I can’t find how to just negotiate personal terms without having to pay nearly 20 million for him
Sorry, but we are specialized in FUT.
I have a issue I got EA access to play fifa 21 early but then I bought the champions edition and got the discount and was charged for it now on the playstation store it’s showing I have downloaded the Fifa 21 standard edtition which is wrong and because it’s showing me having the standard edition I am not getting any of the features and packs like I should do with Fifa 21 ?
Wait until tomorrow to see if the packs are delivered (most likely, they will).
Bidding system in FUT does not on Xbox 1. When selecting the player to bid on, it prompts you to press x, then once you’ve chosen the amount you want to bid it asks you to press x again and does nothing. Pretty annoying
Hi. My son bought FIFA 21 on Tuesday after pre ordering beginning of August, he hasn’t receive an email with a one to watch code which is live from today… can someone help !! Please !!
Has he pre-ordered before August 14? Are you sure that he has bought the Ultimate Edition?
I packed an untradable version of a player which I had A tradable version of in my active squad. When I Swap players and try to sell the tradable one I keep on getting the error “cant place player on transfer list. An error has occured” on web app. On the console it sais something like “the prices for this player had been changed”. But I see people selling him for the same prices
Will my FUT 20 team carried in FUT 21? or it will started from scratch?
You will have to start all over again. Learn more about it clicking here.
After like 5 mins of using the web app every card goes blank so I have to close and reopen the companion app, it also does it on the web app on mobile aswell.
same here, it does the same on the phone
We have no idea what can be…
same they all go into the center of my screen as well when i open my team
Weird…
Same. It can get very infuriating, when you spend like 3 minutes on the app, and it’s already impossible to use. The cards go blank, the squad builder slots are stuck in the center, sometimes the pack animation freezes with the blank player card. Please, find a fix soon, EA, I spend a lot of time on the companion!
Hi all,
i am.new to Fut . i was using fut 20 on the companion app and recently fut 20 companion app got upgraded to a fut 21. I have not purchase FIFA 21 how to still play FIFA 20 on fut companion app ?
You have to install the Companion App for FIFA 20 again, but it will work only for 2 more weeks.
Won’t let me submit tonali sbc on phone app. Any ideas?
I can’t list my players on the trade market. When I try to list them, It comes up with a red error box stating:
“This item cannot be listed for transfer because there was an error”
This is negatively effecting my experience as I’ve committed to pre-ordering the game. Please solve the issue.
Same here mare
Same… any solutions?
Have you tried to go to your console’s FUT 20 and disconnect from the servers?
Same here
Yeh same wth me. It’s really annoying as I feel my players will go down in price. I also cant submit any sbcs or buy any players. Anyone got any solutions for that
I can’t sign Rodrigo at £30k max buy boys just buy him up instantly. How can you not sort this?
I can log on my iPhone no issues. However when I log on through my Samsung tablet it just sticks on the age just after entering your password. The screen is black with the white circle in the centre spinning. Tried uninstalling and reinstalling still no joy! Anyone know what to do?
We have just bought 21 ultimate edition and entered free points code and the point have not showed up? Any chance anyone know where they have gone
The web app is frustratingly unreliable. It simply does not work. Whenever I try to submit a SBC I get an error message saying failed to save changes. I’ve tried to submit the Sandro Tonali SBC on multiple occasions and the app won’t let me. I’m worried the SBC will expire before this issue is fixed. Additionally, the transfer market also has some issues. Often when I’m bidding on players, it won’t let me bid again was I’m outbid once even though I have the coins to make another bid. Overall the web app and companion app are extremely poor and need a lot of work.
same Here
Same
Same
Hello, everytime i try to search a player on the web app its says Sorry, an error has occured while trying to complete your search. Please try again in a moment this keeps happening since 3 hours, before that i was able to buy players without any issues.. i had that problems several times the past 2 days but it just disappeared after 15 minutes.. not this time :/ can some1 tell me whats going on
Same here
No idea.
I have the same problem I can’t submit my squad I always get the same error , I have like 3 days trying and nothing
Hello,
I’m having trouble finishing SBC’s, the message Failed to save changes to SBC squad”keeps appearing.
What can I do?
Thank you!
Try again later, please.
I’m having this same problem it’s well annoying