1,405 total
I really like their cv templates with modern design, informative sections and helpful suggestions. On the other hand, their customer service is really attentive and helpful! Thank you.
Date of experience: April 27, 2024
Reply from MyPerfectCV
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
enjoyed my tenure and got my resume in Well mannered and attracting with penality of options and layouts.
very much easier to use for anyone.
Date of experience: April 25, 2024
Reply from MyPerfectCV
Hello,
Thank you for your review. Glad we were able to help!
Thank you ,"Slainer" your customer service is excellent, great detailed explained with guidence to explaing the options provided about the service .
Date of experience: May 01, 2024
Reply from MyPerfectCV
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I payed £3 for a single CV and they have charged me £16.95 a month later with no warning????? It was not at all clear that i was going to be charged. Ironically, i still dont have a job dispite my "perfect CV" and am struggling to pay my bills. Interesting how a site used to help you find a job is happy to reap your pockets with no warning.
Date of experience: May 02, 2024
Reply from MyPerfectCV
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Why do sites like this advertise as "free", let you waste time completing a CV, then try to charge?
Untrustworthy, I wouldn't leave my card details with such a company.
Date of experience: April 30, 2024
Reply from MyPerfectCV
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
I used this for one cv - one day, somehow sneakily they signed me up for a subscription, tried ringing them and the cheek tried to sell me more items.
Really unprofessional and be very careful - its in the very small print
Edit -Trustpiolt never reached out
Date of experience: April 01, 2024
Reply from MyPerfectCV
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
Troubleshooting my payment issues was a smooth process. Once the telephone contact was made, staff were extremely knowledgeable and friendly.
Date of experience: April 05, 2024
Reply from MyPerfectCV
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
**EDIT: MyPerfectCV kindly refunded the £16.95 charge as a goodwill gesture, much appreciated, thank you!
I initially signed up at a cost of £2.95, got a job soon after and cancelled the 14 day trial, so far so good, a few months ago that job ended and I logged on to the website to update my CV and they took £16.95 from my account!! according to their own web link this is supposed to be a 'FREE' CV maker, see below the EXACT link heading:
"CV Maker: CV Builder Free and Online | myPerfectCV"
i'm really disappointed, I had no issue paying the £2.95 as I appreciate a business has to have money to operate but £16.95 to update my CV with my latest job position is a disgrace, I was impressed first time around but have now become sickened by the whole process, my account ID is 171090338
I cancelled my subscription today and if not refunded this extortionate fee I will not return
Date of experience: April 04, 2024
Reply from MyPerfectCV
Hello,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you've encountered. It's certainly not the level of service we strive to provide.
We want to assure you that your feedback is invaluable to us, and we take it very seriously. Regarding the unexpected charge, we understand your disappointment, and we want to make things right for you.
As a gesture of goodwill, we've initiated the refund process for the £16.95 charge. Please be advised that refunds typically take 7-14 business days to reflect in your account. Rest assured, we're committed to rectifying this situation promptly.
Once again, we apologize for any inconvenience caused, and we truly hope we can regain your trust in our services. Please don't hesitate to reach out if we can assist you with anything else.
My initial purchase was for a one-time fee of 3 euro for 1 cv!! Unfortunately, this month I have discovered that my account has been charged ""€25/month"" without my explicit consent or any notification from your side!!!!! This has accumulated to a total of ""€250"", which is 84 times the amount I initially agreed to pay. It is important to note that I have not used your services beyond the first week of my initial purchase!!!
I did not authorize these additional monthly charges and I was not aware of any subscription agreement that warranted these repeat billings. The total amount charged over these months is significantly more than what I had agreed to pay!!!
Please review my account transactions and initiate a full refund for the amounts charged beyond the initial agreed-upon fee.
Should the charges be refunded, I would be willing to reconsider and revise my public feedback regarding this experience.
Date of experience: April 27, 2024
Reply from MyPerfectCV
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Beautiful CV template.
Very easy to use.
Lots of prompts to help with your Job description etc.
I did get caught out on the subscription, however, when i called the company they were extremely helpful and refunded my money. But I can highly recommend them for your CV.
Date of experience: March 12, 2024
Reply from MyPerfectCV
Hello,
We’re thankful for the amazing feedback you have given us! Happy customers make our days brighter!
I pay 0.99$ to download a CV, but then they charge me $29 without authorization. I didn't subscribe to the page, I only pay to download a CV. please refund this. It looks like scam.
Date of experience: April 27, 2024
Reply from MyPerfectCV
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
Useful tool for upgrading format of CV - I found it user friendly and straightforward to use. My subscription was cancelled without hassle and customer service staff were friendly and helpful. I definitely recommend.
Date of experience: March 04, 2024
Reply from MyPerfectCV
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
The response was very fast and you made some good improvements on my CV
Date of experience: April 12, 2024
Reply from MyPerfectCV
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
AVOID IF LOOKING FOR A FREE SERVICE - FALSE ADVERTISING
Absolute waste of an hour of my time this morning attempting to use their 'Free' CV editor and downloader. Cannot believe I got all the way through and was asked for payment at the end. Absolutely fuming that you have wasted my time
Edit in response to MPCV - I googled “free cv” and your website appeared first. When I clicked on it and scrolled down, it says in crystal clear text “our free CV editor….” And even mentions “will let you download as PDF, Word etc…” so yes, apologies are needed because you are falsely advertising your services. Very unimpressed
Date of experience: April 16, 2024
Reply from MyPerfectCV
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; a subscription will be required if you try to access those features.
To download in plain text format, please click Download, then click the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
Trying to locate my old CV to download it again which i had paid for in previous months. But they will not let me download my CV unless i pay another £16.95. That's a disgrace. I have already paid for this CV. Then i did not want to continue paying every month so why would i want to pay again for a CV which i have already paid for?
Also when i try to download my already paid for CV your website keeps directing me to the pay now page.
I have already paid for my CV as i have already stated above. I think my download should be free and if i loss my CV i should be able to come back and download it from your site at any time for free.
This 1 star review is for the experience i have received and the fact that you want to charge me again for something i have already paid for.
Date of experience: April 26, 2024
Reply from MyPerfectCV
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
I paied almost 3€ to create my new CV, now i see you took almost 27€ from my account ??????
Telling i have a contract with you ????
I did not accept any contrat !!!
Please give me my money back
Date of experience: April 10, 2024
Reply from MyPerfectCV
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
My experience with perfect CV is very good communication with my perfectCV organisation people true phone and thank you to all My perfectTV people in the office to help me reduced the payment and keep me in. Thank you. Jaroslava
Date of experience: February 06, 2024
Reply from MyPerfectCV
Hello!
Thank you so much for your kind words and positive feedback! We're delighted to hear about your very good experience with us and the excellent communication you had with our team over the phone.
It's our pleasure to assist you and we're thrilled that we could help you in reducing the payment while keeping you satisfied with our services. Your appreciation means a lot to us, and we're grateful to have you as part of our community.
I bought one CV and they started charging me monthly. Tried to cancell it, my emial adress is not recognised. I feel the service is set up to misslead people and take money for nothing. Not sure what they charged me for. I can not access anything. I cancelled the payments with the bank today and send them email as none picks up the phone. It looks like a scam to me.My account dose not exist amd they charge me money. I should have read previous reviews.
Date of experience: April 21, 2024
Reply from MyPerfectCV
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
You have a great costumer service! Thanks for your help
Date of experience: April 26, 2024
Reply from MyPerfectCV
Hello,
Thank you for your review. Glad we were able to help!
I was impressed by your customer service. With the assistance of your staff (Janet?) I was able to get a swift response to my query & a refund for an overpayment. Thank you.
Date of experience: March 12, 2024
Reply from MyPerfectCV
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
