Middlesex Savings Bank Business Online Banking User Guide

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BUSINESS ONLINE BANKING USER GUIDE

General Information

Current Banking Users

1. Type middlesexbank.com into the address bar on your browser, and go to the Online Banking Login box on the Home Page, enter your current Login ID and password. If you have forgotten your Login ID, please contact us at 1-877-463-6287. 2. You will then be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone or text message option that will enable Middlesex to reach you immediately with your one-time Secure Access Code, then click Submit . If the contact information we have on file is inaccurate or out-of- date, you cannot proceed further. Please contact us at 1-877-463- 6287 to update your contact information. 3. When you receive your six-digit Secure Access Code, enter it in the access code screen, then click Submit . This one-time access code is only valid for fifteen minutes. If it expires before you can use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again but instead select “I already have a Secure Access Code.” 4. Once your code is accepted, you will be asked if you would like to register your device. If you choose “ Do not register this device ,” you will be asked for a Secure Access Code each time you log in. This enhances security. If you select “ Register this device ,” you will not be asked for a code when you log in using the same device. 5. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit .

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