Cloudbeds Reviews

As per my experience, cloudbeds PMS is really a powerful online application for hoteliers. It doesn't only fulfil what's necessary in daily hotel operation but also have other vital functions for managers / owners in doing audit or analysing.

However, the application can still further improve in getting the app run on mobile application. This will help reservation to work easier when being able to check any particular booking or help sort out the problem while being on the road.

Date of experience: May 03, 2024

The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.

Date of experience: April 25, 2024

I run a small Hostel with 24 Beds.
Cloudbeds overexceeded my expectations a couple of times.
Working with it is fun.
They try very hard to make complicated things look easy.
I used the support a couple of times and always received a useful answer.
Thank you

Date of experience: March 11, 2024

My experience with Cloudbeds so for has been exceptional! The gentleman who introduced Cloudbeds was never pushy, however, he followed up several times over the past two years. We finally were able to join recently. Our Onboard coach Raina was AWESOME!! She was a perfect coach for us. We like the functionality of the program, the reports offered, and the fact the program is not fractured is accessible on any device and has a fair price.

Date of experience: February 05, 2024

After a great initial experience, throughout sales and (almost) all the onboarding, it is clear that customer support and the technical team do not share the same interest in our success.

Near the end of onboarding, an issue appeared that they "had not seen before": In short, Google would only show our marked up OTA pricing on maps, rather than our direct booking price. If you filtered on price (as many users would), ours would simply disappear from search. Not good!

Without getting into the details, their technical team either repeated causes/solutions which were already proved false (over a video call with Cloudbeds), and does not review previous messages. They won't get on a call. Their keen to make it anyone else's fault.

It has cost us thousands of dollars in bookings, and we cannot currently use their OTA functionality as Google.

If you're looking at Cloudbeds, you're likely looking at it because of a) their direct integration with Google and b) their ability to drive more direct bookings and more revenue. This issue affects both of those promises directly, and they do not seem interested in solving it.

Cloudbeds has been a great experience until this point. Their product is otherwise awesome, their sales and onboarding team is awesome, and the promise of more direct bookings is worth the price (and frankly, it was working fine up until a week or two ago!).

This experience with their technical team has our team considering alternatives. I would advise you do the same.

Date of experience: April 09, 2024

Raul Ramirez has been fantastic to work with over the last two months of onboarding. I have had issues with computer related zoom meeting setup that he helped with on top of training on the Cloudbeds system. I look forward to seeing my reservations increase as well as my revenue.

Date of experience: February 29, 2024

Bryant is very considerate and helpful to us during the onboarding process.
He really try his best to make the whole process as easy as possible.
He is very polite and friendly to us specially when we don't understand the instruction.

Date of experience: March 11, 2024

Cloudbeds has been really amazing. It is highly versatile and allows us to get immediate assistance with any issues or questions in real time. I have used cloudbeds for several hotel companies that I have been a GM of and they keep evolving as the market and demand does. Also, I have to point out that Raul Ramirez, my current property onboarding coach, is one of the most efficient and helpful people I have ever worked with.

Date of experience: February 27, 2024

Cloudbeds support is great! Always available to help and focus about solutions for our issues. Léa and Bianca are the best we could have had for our training, explaining us how the program works which is also very very good!

Date of experience: March 09, 2024

.Luis Amaya is a very good Agent/professional to teach all information that is needed for Cloud Beds. very patient, clear in explaining. so far i feel very comfortable with the software and is very excited to complete.

Date of experience: March 12, 2024

Denis Solovev. He is the reason that I keep giving my business to Cloudbeds. He is like a magic helpful genie, who solves my problems and teaches me how to solve them myself for the future.

Date of experience: March 20, 2024

Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.

Date of experience: March 08, 2024

I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!

Date of experience: March 04, 2024

After the initial sales correspondence everything fell apart. The person assigned to facilitate the set up was unresponsive in getting to a mutually agreed upon timeframe. The company was informed of this, but no help. We opted to not go forward and Cloudbeds still is trying to charge us. Even though this was well laid out with our sales person, we've just been shunted over to a billing department that wasn't brought up to speed. Color us significantly less than impressed.

Date of experience: November 27, 2023

Best & powerful PMS, CM, BE, of the world
The feature that I love the most is Pie, auto increase pricing base on occupancy, save me tons of time for yielding revenue
Only one more thing need improve is the CM, Please allow hotel to mapping more than one room type of channel to one on front desk, just because some channel Myallocator dont support rate plan mapping,
Overall, happy with Cloudbeds
Cheers!

Date of experience: January 31, 2023

Byrant was lovely and super helpful! He efficiently helped me set up my account and helped with all my queries

Date of experience: March 28, 2024

Watch out for sales emails and check your bank account.
Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

Date of experience: March 05, 2024

For nearly two weeks, we've been struggling with back-and-forth issues and contacting different people at Cloudsbed. But Sandy has been a true help, taking tangible actions and keeping us informed. Thanks to him, ensuring we stay on track without any stress.

Date of experience: August 14, 2023

Being able to adjust the Cloudbeds system to our specific and unique company is very handy! Whatever our wishes are, the possibilities are really endless.

Date of experience: March 11, 2024

Our company only started working with Cloudbeds very recently, so our feedback is short-lived. Getting started with Cloudbeds was easy and our onboarding coach was extremely patient and helpful. We are confident that our experience with Cloudbeds will be very successful and beneficial to our property.

Date of experience: March 12, 2024