Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased numerous subscriptions with this company dating back to 2020. During this period the company underwent a lawsuit and discontinued all services. Since then I've received no updates for any subscription and no refund for any time loss. I paid up seven years for most of these subscriptions and have received no product in return, the company seems to have disappeared with my money after their lawsuit.

  Business Response

  Date: 12/21/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns. At RagingBull.com, we take our customers' feedback seriously and strive to address any misunderstandings transparently.
  Wed like to clarify a few points regarding your statements:

  Service Status and Updates
  Its not accurate to state that we discontinued all services or failed to provide updates. Following the conclusion of the lawsuit, we actively resumed operations and made efforts to contact all clients regarding the status of their subscriptions. If you did not receive these updates, it may have been due to outdated contact or you voluntarily opted out of emails from us. Regardless, we are sorry for the issue this caused and are 100% willing to get you back up and running and throw in extra time for time lost.
  

  Refund Opportunities
  As part of our commitment to our clients, we offered refunds during the first year following our reopening. This included proactive outreach to ensure as many clients as possible were aware of their options. If you did not request a refund during that time, your subscription services remained active. On top of that, we included additional time FREE of charge.
  

  Enhanced Services
  For clients who chose to maintain their subscriptions, weve not only kept the services running but also upgraded many offerings as a courtesy. This reflects our dedication to providing value and ensuring clients receive a robust and enhanced experience.
  

  We would like to resolve this matter promptly and ensure youre able to access the services you subscribed to. Please confirm your current contact information so we can review your account, verify the subscription details, and address any outstanding concerns directly. Please email our Director of **************** *******, at *********************************** and h*** take care of you promptly.
  We appreciate your patience and understanding as we work toward a resolution.
  Best regards,
  
  
  JR
  RagingBull.com Customer Support

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/31 signed up for Jeff Bishop Alpha Hunter portfolio. Made first trade on 11/8 per recommendation. The 4 leg option trade (iron condor) was scheduled to expire on 11/17. By 11/14 no updates had been provided on how to manage this trade. I called customer service and was told no updates were available. I was referred to an email by Jeff Bishop 11/13 where he discussed a separate losing trade from 11/7. This was a 14 paragraph email, and in paragraph 9 Jeff wrote "I still have the call side of the META condor that I opened last week....I closed out the puts for near max profit, so now I just have to manage the call side" So HERE IS THE ISSUE. He recommended a trade, then closed out part of the trade for himself without notification to subscribers. this would seem misleading, irresponsible, if not illegal. I Want a full refund, I have requested this and been denied.

  Business Response

  Date: 01/08/2024

  *******
  Thank you for taking the time to reach out. We value our clients and do our best to remedy any issues they may encounter. 
  I have taken a detailed look at your profile and indeed see a purchase of Jeff Bishop’s Alpha Trader service, but on October 30, 2023. The difference in date is neither here nor there, I wanted to clarify on the purchase date from what you mentioned.

  I see that you filed this complaint on 11/16/23 but continued to access and benefit from your Alpha Hunter service up to 12/30/23 on an almost daily basis as well as receive our emails. I am hoping that since you filed this complaint you are benefitting from the education of our service like our many other happy clients and have joined their ranks.

  If so, great! If not, I’d still like to address your concern about Jeff’s alert. All of the trades that Jeff Bishop shares are his personal trades. He does not make any recommendation to buy or sell his recommendations, but he holds true to the service offering in providing education to our clients on how and why he makes particular trades. Encouraging/Telling someone to buy/sell a stock would be considered advising and that is not an arena that we venture into. Instead, we solely focus on the education aspect of this industry but also provide real world trading examples to show our teachings in action. Everyone is on their own to manager their own training. We make every effort to make that abundantly clear from the start. 

  Jeff tries his best to communicate what he is doing each step of the way on his personal trades, but in now way should that ever be considered him telling a client what to do. All traders have to take responsibility for their own trading. The real value in the Alpha Hunter services is time spent in the video lessons and workshops as well as live training. The secondary value is getting to look over a talented trader’s shoulder, seeing how he personally executes the strategy that he teaches. 

  While we cannot entertain a refund at this time, I would be happy to extend an offer to swap you to another service under the RagingBull.com banner. If interested, please email [email protected] and I can personally assist you with that change and possibly even get you access to a second service free of charge.
  Sincerely,

  
  Jordan R. 
  

  
  

  Customer Answer

  Date: 01/09/2024

  
  Complaint: ********
  I do not accept the business's response as a resolution to my complaint because: While it is helpful to have received a response, the heart of the original complaint has not been acknowledged or addressed.  I would not/could not recommend this service to anyone in good conscience and do not accept the offer to transfer to another service.  A full refund has been requested due to the instance described in the original complaint.  The service is marketed to provide actionable trading suggestions or advice (of course, with the usual disclaimers).  But as such, when a recommendation is set forth, and the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading.  I believe this to be the case.[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/15/2024

  ******

  Thank you for the follow up. We are sincerely interested in finding a solution for you. In your recent response you made the following statement....

  "The service is marketed to provide actionable trading suggestions or advice (of course, with the usual disclaimers).  But as such, when a recommendation is set forth, and the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading."

  There are multiple errors in your statement. I'll my best to point those out kindly.

  1. "The service is marketed to provide actionable trading suggestions or advice" - we do not provide any sort of advice in any circumstance and we take great lengths to ensure that is understood prior to purchase of any of our services. Yes, we do offer trade alerts, but not as recommendations, but as proof the concepts we are teaching. We show the winning trades as well as the losing trades. These alerts are not intended for client to follow our trades, but to see the strategy we teach...in action. It is up to each trader to assume their own risks in their trading. If a client decides to mirror a trade, it done on their own voluntary basis and at their own risk.

  2. "...the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading" - Can you please furnish proof of this statement as that is NOT how our educators conduct themselves. All in all, it's each of our trading educator's goals to teach a concept/strategy (at the clients own risk) and provide proof of the concept/strategy in action. Do we win? Yes. Do we lose? Yes. We are very open about that because we believe it's important for clients to understand the risks of trading...even the best can lose occasionally. The goal is to minimize losses and maximize gains, rinse...repeat.

  All in all, we would still like to offer you to switch to our top tier service at no charge, but we do not agree with the assessment or statements you are making about what we advertise vs what we provide nor how you may believe our trading educator's conduct themselves. We'd like the chance to win you back and that's why we are offering to upgrade you to our top tier service at no additional charge. 

  We hope you'll take us up on it.

  Jordan

  Customer Answer

  Date: 02/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******7, and find that this resolution is satisfactory to me.

  Of note, in the last response provided, paragraph 2, I was asked to provide evidence to support my claim.  I did provide a detailed explanation of my concern when I reached out to Raging Bull initially to request my refund.  The event I described was not acknowledged or explained, and my request was denied, which was why I turned to BBB.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried out their services over the last year, only to be disappointed with each service. The information presented as my subscription does not give me profitable trades. In general, I have lost almost $10,000 in trading capital trying to follow the trading information presented on their Website. Their disclaimer consistently denies any accuracy of their information. Since May 1, 2022, I have contacted their support and they were helpful, but when it came to refunds, the only answer I received was a subscription to another one of their services. I come to find out afterward, that the change in subscription, which was the only resolution offered to my disappointment with the previous subscription, was billed an additional charge to my bank or credit card account. Each successive failure of a new subscription-only cost me more money. Then when I finally realize that I have all these unwanted subscriptions, I find out that I have been charged $1039.00. About 45 days ago I asked for a refund. I have an email that said that they would refund $499.00. When I contacted them several weeks after the email confirmation about what happened, they told me that I would not get any money at all because of their 30-day refund policy that has expired during my refund request time frame. `They then told me that all that I would receive was a 180-day continued subscription to everything that I don't want. I feel that these people are committing fraud. I feel that they should refund the $499 which still "leaves money on the table" from previous disappointing subscriptions with them.

  Business Response

  Date: 08/31/2022

  Good afternoon,

  I have attached all written communications that the RagingBull team has since your first purchase of 2022, an overview showing all communication threads, and an overview of your transactions throughout this year directly from our payment processor. You have purchased four services this year including Bullseye Trades for $97 on April 1, Dark Pool Picks for $247 on April 11, Market Navigator for $299 on May 2, and Mobile Closer for $299 on May 31. The total amount spent in 2022 thus far is $942.00, however you were refunded $499 on August 12 after one of our agents mistakenly informed you that you were eligible for a full refund of your service. As you can see in your transaction overview, you have not had any transactions in the amount of $499, so it is clear this was a mistake. Nonetheless, we honored our word and initiated two refunds totaling the unintentionally promised amount of $499. Additionally, as I mentioned in my last response to you the only service offering any type of refund policy would have been Bullseye Trades and by the time you requested the refund it was outside of the given timeframe.

  We would be happy to provide you with six months All-Access pass for any inconvenienced you have experienced. Please contact our team at *******@ragingbull.com if you would like access.

  Thank you!