ComplaintsforRagingBull.com, LLC

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/31 signed up for Jeff Bishop Alpha Hunter portfolio. Made first trade on 11/8 per recommendation. The 4 leg option trade (iron condor) was scheduled to expire on 11/17. By 11/14 no updates had been provided on how to manage this trade. I called customer service and was told no updates were available. I was referred to an email by Jeff Bishop 11/13 where he discussed a separate losing trade from 11/7. This was a 14 paragraph email, and in paragraph 9 Jeff wrote "I still have the call side of the META condor that I opened last week....I closed out the puts for near max profit, so now I just have to manage the call side" So HERE IS THE ISSUE. He recommended a trade, then closed out part of the trade for himself without notification to subscribers. this would seem misleading, irresponsible, if not illegal. I Want a full refund, I have requested this and been denied.

  Business response

  01/08/2024

  *******
  Thank you for taking the time to reach out. We value our clients and do our best to remedy any issues they may encounter. 
  I have taken a detailed look at your profile and indeed see a purchase of Jeff Bishop’s Alpha Trader service, but on October 30, 2023. The difference in date is neither here nor there, I wanted to clarify on the purchase date from what you mentioned.

  I see that you filed this complaint on 11/16/23 but continued to access and benefit from your Alpha Hunter service up to 12/30/23 on an almost daily basis as well as receive our emails. I am hoping that since you filed this complaint you are benefitting from the education of our service like our many other happy clients and have joined their ranks.

  If so, great! If not, I’d still like to address your concern about Jeff’s alert. All of the trades that Jeff Bishop shares are his personal trades. He does not make any recommendation to buy or sell his recommendations, but he holds true to the service offering in providing education to our clients on how and why he makes particular trades. Encouraging/Telling someone to buy/sell a stock would be considered advising and that is not an arena that we venture into. Instead, we solely focus on the education aspect of this industry but also provide real world trading examples to show our teachings in action. Everyone is on their own to manager their own training. We make every effort to make that abundantly clear from the start. 

  Jeff tries his best to communicate what he is doing each step of the way on his personal trades, but in now way should that ever be considered him telling a client what to do. All traders have to take responsibility for their own trading. The real value in the Alpha Hunter services is time spent in the video lessons and workshops as well as live training. The secondary value is getting to look over a talented trader’s shoulder, seeing how he personally executes the strategy that he teaches. 

  While we cannot entertain a refund at this time, I would be happy to extend an offer to swap you to another service under the RagingBull.com banner. If interested, please email [email protected] and I can personally assist you with that change and possibly even get you access to a second service free of charge.
  Sincerely,

  
  Jordan R. 
  

  
  

  Customer response

  01/09/2024

  
  Complaint: ********
  I do not accept the business's response as a resolution to my complaint because: While it is helpful to have received a response, the heart of the original complaint has not been acknowledged or addressed.  I would not/could not recommend this service to anyone in good conscience and do not accept the offer to transfer to another service.  A full refund has been requested due to the instance described in the original complaint.  The service is marketed to provide actionable trading suggestions or advice (of course, with the usual disclaimers).  But as such, when a recommendation is set forth, and the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading.  I believe this to be the case.[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***** ******

  Business response

  02/15/2024

  ******

  Thank you for the follow up. We are sincerely interested in finding a solution for you. In your recent response you made the following statement....

  "The service is marketed to provide actionable trading suggestions or advice (of course, with the usual disclaimers).  But as such, when a recommendation is set forth, and the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading."

  There are multiple errors in your statement. I'll my best to point those out kindly.

  1. "The service is marketed to provide actionable trading suggestions or advice" - we do not provide any sort of advice in any circumstance and we take great lengths to ensure that is understood prior to purchase of any of our services. Yes, we do offer trade alerts, but not as recommendations, but as proof the concepts we are teaching. We show the winning trades as well as the losing trades. These alerts are not intended for client to follow our trades, but to see the strategy we teach...in action. It is up to each trader to assume their own risks in their trading. If a client decides to mirror a trade, it done on their own voluntary basis and at their own risk.

  2. "...the host makes the same trade, but then makes a subsequent adjustment to this trade in his personal account without notifying subscribers, this would seem improper and misleading" - Can you please furnish proof of this statement as that is NOT how our educators conduct themselves. All in all, it's each of our trading educator's goals to teach a concept/strategy (at the clients own risk) and provide proof of the concept/strategy in action. Do we win? Yes. Do we lose? Yes. We are very open about that because we believe it's important for clients to understand the risks of trading...even the best can lose occasionally. The goal is to minimize losses and maximize gains, rinse...repeat.

  All in all, we would still like to offer you to switch to our top tier service at no charge, but we do not agree with the assessment or statements you are making about what we advertise vs what we provide nor how you may believe our trading educator's conduct themselves. We'd like the chance to win you back and that's why we are offering to upgrade you to our top tier service at no additional charge. 

  We hope you'll take us up on it.

  Jordan

  Customer response

  02/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******7, and find that this resolution is satisfactory to me.

  Of note, in the last response provided, paragraph 2, I was asked to provide evidence to support my claim.  I did provide a detailed explanation of my concern when I reached out to Raging Bull initially to request my refund.  The event I described was not acknowledged or explained, and my request was denied, which was why I turned to BBB.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have tried out their services over the last year, only to be disappointed with each service. The information presented as my subscription does not give me profitable trades. In general, I have lost almost $10,000 in trading capital trying to follow the trading information presented on their Website. Their disclaimer consistently denies any accuracy of their information. Since May 1, 2022, I have contacted their support and they were helpful, but when it came to refunds, the only answer I received was a subscription to another one of their services. I come to find out afterward, that the change in subscription, which was the only resolution offered to my disappointment with the previous subscription, was billed an additional charge to my bank or credit card account. Each successive failure of a new subscription-only cost me more money. Then when I finally realize that I have all these unwanted subscriptions, I find out that I have been charged $1039.00. About 45 days ago I asked for a refund. I have an email that said that they would refund $499.00. When I contacted them several weeks after the email confirmation about what happened, they told me that I would not get any money at all because of their 30-day refund policy that has expired during my refund request time frame. `They then told me that all that I would receive was a 180-day continued subscription to everything that I don't want. I feel that these people are committing fraud. I feel that they should refund the $499 which still "leaves money on the table" from previous disappointing subscriptions with them.

  Business response

  08/31/2022

  Good afternoon,

  I have attached all written communications that the RagingBull team has since your first purchase of 2022, an overview showing all communication threads, and an overview of your transactions throughout this year directly from our payment processor. You have purchased four services this year including Bullseye Trades for $97 on April 1, Dark Pool Picks for $247 on April 11, Market Navigator for $299 on May 2, and Mobile Closer for $299 on May 31. The total amount spent in 2022 thus far is $942.00, however you were refunded $499 on August 12 after one of our agents mistakenly informed you that you were eligible for a full refund of your service. As you can see in your transaction overview, you have not had any transactions in the amount of $499, so it is clear this was a mistake. Nonetheless, we honored our word and initiated two refunds totaling the unintentionally promised amount of $499. Additionally, as I mentioned in my last response to you the only service offering any type of refund policy would have been Bullseye Trades and by the time you requested the refund it was outside of the given timeframe.

  We would be happy to provide you with six months All-Access pass for any inconvenienced you have experienced. Please contact our team at *******@ragingbull.com if you would like access.

  Thank you!

   

• Initial Complaint

  12/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have constantly tried to unsubscribe from their emails but they continue to bombard me with emails daily. I have also gotten a ton of related stock market news type of spam emails. They obviously sold my email to companies that are very prolific in junk mailing. My main business email is ruined as a result.

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/21) */ Hello *****, We are sorry to hear that you have not had success contacting our team to be removed from the our email lists. We were not able to locate any email removal requests from the provided name, email, or phone number in our records. As of today, you been removed from all email lists, however our system may take up to 48 hours to fully process these changes. If you have any additional questions or concerns please email us at ***@ragingbull.com. Thank you & Happy Holidays! Consumer Response /* (2000, 7, 2021/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ragging Bull is full of scam, They are simply taking the money from the people and not giving you the service. I purchased a Mobile closer subscription and after 1month they shutdown their business due to some law suits. I requested refund because i am not responsible for their law suit. But they are not issuing the refund and saying they can transfer my subscription to a different service. Please don't believe them and don't waste your money. They are real scammers.

  Business response

  11/09/2021

  Business Response /* (1000, 8, 2021/10/26) */ We are sorry you feel this way. Unfortunately, RagingBull will continue to uphold its no-refund policy that you originally agreed to. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. We hope to make it up to you by upgrading you to Freedom Pass (Elite), free for one year. This is our all inclusive service. Additionally, we have made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at ********************************* Please let us know if you have any questions or concerns, or if you would like to take advantage of our offer at ***@ragingbull.com.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a lifetime membership on 9/11/2020 to new trading service called Trade With Kyle for $1499 . It was limited time offer and said it offered a 100% satisfaction guarantee (have proof in an email - fake advertising) with lifetime access to the trading service (signals), all while guarantee hundreds of quality trade signals and thousands of dollars to be made. After only 3 months (on Dec 18, 2020) I received an email from Raging Bull stating they were served with a lawsuit from the FTC. Then two days later on Dec 20, 2020, they were pausing all services immediately. I have patiently waited (as I was upset for just recently paying for this service) and I see that Raging Bull has started its operations again 6 months later, however my membership and lifetime subscription that I paid $1,497 for is no longer available. Now Raging Bull support is giving me the run around trying to offer me a so called "similar service" with another professional trader. This is not what I paid for!

  Business response

  11/18/2021

  Business Response /* (1000, 8, 2021/10/26) */ ******, We are sorry you feel this way. Unfortunately, RagingBull will continue to uphold its no-refund policy that you originally agreed to. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. We hope to make it up to you by upgrading you to Freedom Pass (Elite), for one year free. This is our all inclusive service. Additionally, we have made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at ********************************. Please let us know if you have any questions or concerns, or if you would like to take advantage of our offer at ***@ragingbull.com. Consumer Response /* (3000, 10, 2021/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response as Raging Bull committed unethical business practices and has taken advantage of people during the pandemic (like myself) and guaranteed all these claims of making thousands of dollars with 100% satisfaction guaranteed. Business Response /* (4000, 12, 2021/11/04) */ ******, Unfortunately, RagingBull will continue to uphold its no-refund policy that you originally agreed to. We hope to make it up to you by upgrading you to Freedom Pass (Elite), for one year free. This is our all inclusive service. Let us know if you would like to take advantage of this offer. Additionally, we have made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at app.ragingbull.com/subscriptions. Please let us know if you have any questions or concerns, or if you would like to take advantage of our offer at ***@ragingbull.com.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subscribed to the following services: Fast Five Trades, Double Down, and Snipper Report. These services promised (at the time of paying the subscription ) that the service will recommend specific trade recommendations with target price every week or twice a week depending on the service. However, after Raging Bull was shutdown by SEC for defrauding and cheating people and they resumed the services. However, these services are not sending any recommendation as per their original service agreement at the time of subscribing. Since they seem to have the approval from SEC to start enrolling new customers, they MUST be having funds to issue refunds for the customers. Raging Bull cannot have the excuse of overwhelmed customer response ... since Raging Bull team is having time to send out 50+ emails everyday asking people to join their program, they should be having time and funds to issue the refund. Raging Bull is a scam. I am seeking refund for these services.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/10/15) */ **********, RagingBull will continue to uphold its no-refund policy that you originally agreed to. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. However, the refund you were eligible for has been initiated as of today's date. Please allow for 7-10 business days for that to post to your account. We have also gone ahead and removed you from our marketing emails, please allow 24-48 hours for this to take full effect. If you wish to stop receiving the subscription "fulfillment" emails please let us know, as these are a main part of your subscriptions. Additionally, we have made sure that your auto-renewal has been turned off, so you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at app.ragingbull.com/subscriptions. Please let us know if you have any questions or concerns by emailing us at *******@ragingbull.com.

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Shut down by FTC and did not warn us or try to refund any services. Making promises that personnel would be there for the duration of program signed up for but now they are gone. Customer service very sketchy. Raging bull a top down company: They are superior and customers are the victims.

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/09/02) */ ****, Thank you for your feed back, we are sorry you feel this way. Per the terms and conditions you agreed upon at sign up, we reserve the right to change or subscriptions at anytime. These changes are described in greater detail in the following link which was sent to all subscribers in May when we reopened: ************************************ You can access the service on your sidebar of the RB website. Additionally, RagingBull will continue to uphold its no-refund policy that you originally agreed to. The judge has granted us the right to uphold this policy. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. We have also made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at ********************************* To make it up to you we would like to offer you The Boardroom for free for 1 year. In The Boardroom, you get to see the private deals we're investing in and speak with the founders directly for each deal. You'll be able to invest on the same terms and valuations as us. Boardroom Members also receive access to all the educational materials and deal flow that Angel Insiders do. Let us know! Please don't hesitate to reach out as at *******@ragingbull.com. We are here to ensure your success and make sure you can use your service to its fullest! Consumer Response /* (3000, 7, 2021/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally changed what they advertised and promised. Don't listen to all their promises. Excuses, excuses and more excuses followed by promises to be better. You learn more on your own than following them. I was more successful before I signed up with them. Rarely, if ever call you back and by some hired help. They make it sound so inviting and like you are going to miss out if you don't sign up. There are a lot of unhappy people. Business Response /* (4000, 11, 2021/09/23) */ ****, Thank you for your feed back, we are sorry you feel this way. To make it up to you we would like to offer you The Boardroom for free for 1 year. In The Boardroom, you get to see the private deals we're investing in and speak with the founders directly for each deal. You'll be able to invest on the same terms and valuations as us. Boardroom Members also receive access to all the educational materials and deal flow that Angel Insiders do. Let us know! Please don't hesitate to reach out as at *******@ragingbull.com. We are here to ensure your success and make sure you can use your service to its fullest! Consumer Response /* (2000, 13, 2021/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Any response is better than none.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business, besides their fraudulent practices, employs absolutely no one within customer service to answer phone calls or emails. I paid for several services, but eventually grew frustrated with ever-changing program names and instructors. My money has been wasted and that's fine. I fell for the scam. But I have tried unsubscribing to their scam emails over one hundred times over the past year. Yet they continue to spam me with their sales pitches. This needs to stop immediately.

  Business response

  09/28/2021

  Business Response /* (1000, 5, 2021/09/02) */ ****, Thank you for your feedback. We are so sorry you feel this way, and totally understand your frustration. It has been a trying time for us all and that's not to make your situation any less important. We have removed your email address from receiving any emails that are not involved with any of the services you are currently subscribed to. Please allow 24-48 hours for this update to take full effect. Consumer Response /* (3000, 7, 2021/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Provider doesn't have a process that allows you to successfully unsubscribe from their spam. You can fill out this form, like I have over 50 times, and it still won't stop. Until this automated procedure is fixed, this issue is not resolved. This company also doesn't have the appropriate customer service staffing to handle requests in a timely manner. Business Response /* (4000, 11, 2021/09/23) */ ****, According to our records you are fully opted out of our emails. I have attached a PDF showing you have not received any emails since opting out of emails. If you are having any further issues please email us at *******@ragingbull.com. Thank you. Consumer Response /* (4200, 13, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company only stopped spamming me after I unsubscribed over 100 times and forced their emails to spam. They ignored me for far too long. It's only when their shady business practices are brought into the public eye that they decide to lift a finger to respond.

• Initial Complaint

  08/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on nov 24 2019 I paid raging bull LLC by visa $397 for their lifetime subscription " fast five trading" publication which is a weekly alert on specific trade given by Kyle D*****, on December 2020 I received my last trade update after the company was investigated by the fed for fraud , since then I haven't received any weekly alerts nor for my other subscription, until may 2021 when the company resumed their services but without Kyle D***** services who has 5 of them including fast 5 , I waited for few weeks thinking it will resume but nothing happen not even explanation from the company about whats going on , finally I decided to contact them about wanting my refund , but their answer was more elusive than satisfactory finally they offer another service instead of Kyle D***** fast 5 , but I refused due that I didn't need another service from this company. I just need my refund of $397 since they breach the lifetime contract plus the service wasn't satisfactory to me.

  Business response

  10/14/2021

  Business Response /* (1000, 5, 2021/08/18) */ *****, Your subscription is still available to you it is just under a different name. Per the terms and conditions you agreed upon at sign up, we reserve the right to change or subscriptions at anytime. These changes are described in greater detail in the following link which was sent to all subscribers in May when we reopened: ************************************* You can access the service on your sidebar of the RB website. Additionally, RagingBull will continue to uphold its no-refund policy that you originally agreed to. The judge has granted us the right to uphold this policy. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. We have also made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at ********************************* Please don't hesitate to reach out as at *******@ragingbull.com. We are here to ensure your success and make sure you can use your service to its fullest! Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) i ve signed up with Kyle D***** as subscriber to fast five exclusively , you are mentioning change of term i haven't got and i haven't agreed upon you cant change terms without agreement from all parties, you did it by yourself more than a year after my subscription begins, one more example of fraud , you said there's no refund, but there is no more Kyle D***** fast five subscription anymore so this is clear you cannot deliver on the initial agreement ,and you can change my subscription at your ease, so just be honest and give me my money back Business Response /* (4000, 9, 2021/08/30) */ *****, Your subscription is still available to you it is just under a different name. Per the terms and conditions you agreed upon at sign up, we reserve the right to change or subscriptions at anytime. These changes are described in greater detail in the following link which was sent to all subscribers in May when we reopened:************************************* You can access the service on your sidebar of the RB website. Additionally, RagingBull will continue to uphold its no-refund policy that you originally agreed to. The judge has granted us the right to uphold this policy. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. However, to make up for losing your favorite gurus, we would like to offer you a switch into Total Alpha, which gives you access to our Masters Club. Masters club is our live trading and education chatroom, which is open Monday through Friday 9-4pm, in which you can learn from an array of traders Like Jeff W******* and Mike P****. Total Alpha is Jeff B******* opt Not only long positions on puts and calls (directional option trading), Jeff also uses spreads, straddles, iron condors and will even sell option contracts (both naked and covered). Some trades will require up to level 4 clearance. Features: - Actual Trade Journal, updated daily - Access to the Masters' Club - RagingBull's top live trading room - Access to the High Octane Scanner - Daily e-letters with Jeff's outlook on the markets, macroeconomic conditions to watch, current trades, etc. If you'd like to take advantage of all that Total Alpha and Masters Club has to offer we would be happy to switch you into Total Alpha (which gives you access to Masters Club for free) for free. Please don't hesitate to reach out as at *******@ragingbull.com. We are here to ensure your success and make sure you can use your services to their fullest! Consumer Response /* (4200, 11, 2021/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) ok you are stating that I agreed upon your conditions and signed up , ok show me where I signed up upon your conditions , where is my signature anywhere , second you said you have strict no refund policy , well, I m requesting a refund for service that you no longer provide , I signed up with Kyle D***** whom is no longer with your company , and I didn't indicate I want to be transferred to another service at your convenience , you just can't force me into another service I just don't want or don't understand and there is nowhere in my initial subscription where it says that I will be transferred to another service if Kyle D**** doesn't show up its just silly . third, you given me an offer to switch to total alpha , another one of your subscriptions ,well I was in that service that just expired a few days ago and honestly didn't find fulfilling or interesting or wanted to renew the service, so this is another scheme from your company to dissuade me from getting my refund , I m not letting go from my right of getting that refund because that's my right and you are to be honest and give it to me. Business Response /* (4000, 15, 2021/09/23) */ *****, Please review the attachment. You will see that you have to review and accept the terms and conditions, including the refund policy upon check out. While we cannot give you a refund, we would like to work with you to get you into a service you find both educational and interesting. Please contact us at *******@ragingbull.com and reference this case, to resolve your complaint. Consumer Response /* (4200, 17, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello as I said in the beginning and I keep repeating while it looks like that you willingly try to deceive what is obvious, when I signed up for kyle D***** subscription it was clear that I meant his fast five weekly alerts and that's exactly what I signed up for , what you obviously didn't expect is that the government will investigate your business and that made Kyle D***** leave your company which by the way you didn't announce it , hence I was waiting for his alerts which I never got , and I missed the window period for the refund you said it was open to all , contrary to what you are now saying about strict no refund policy , plus it nowhere says that I will be redirected to another service if Kyle D***** was to stop his weekly alerts which is obvious that I will never sign up for this kind of mechanism , so it's clear that you were giving refund under government pressure but now when it's in the clear you are refusing it , but I will keep asking for it until I get it thanks Business Response /* (4000, 19, 2021/10/07) */ Hello *****, We are sorry you feel that way. We are still unable to give you a refund for your service. You did not miss a special deadline for refunds "open to all" as we never had such a thing. We have been addressing refunds as a case by case basis and you do not qualify for a refund. We have also been letting customers know about how their services have been updated since reopening, via email and on our webpage. These changes are described in greater detail in the following link which was sent to all subscribers in May when we reopened: https://ragingbull.com/welcome-back/ We would be happy to switch you into any service of your choosing to make it up to you. Please contact us at *******@ragingbull.com and reference this case, to resolve your complaint. Consumer Response /* (4200, 21, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello ,as I said before I am not interested in one of your other services as I tried 3 of them already and didn't find really fulfilling or interesting and especially when I see the kind of deceit I see now ,who will dare join this company when it doesn't fulfill its obligations and deceives its subscribers ,I say it once more I signed for specific publication as advertised by your company and it was lifetime subscription without any reference whatsoever to be switched to another service if that one signed for is to be stopped for any reason because in reality you didn't expect the government to investigate your company and stop your business for several months ,when one of your gurus left the company you made up new subscription rules which I didn't sign up for initially, so I once more ask for my refund. Thanks.

• Initial Complaint

  08/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This service is no longer what I paid thousands of dollars for. I am no longer able to use the service the way I was in the past because they don't provide the same services, and 2 of the gurus I paid for the services of are no longer at Ragingbull. I tried to be patient as Ragingbull.com was going through legal issues, but the longer I'm patient, the more of my paid subscription runs out.. Simply put, I'm out THOUSANDS of dollars that I paid to RB for services that are no longer what I paid for. I have been in a business of providing services, and when I can no longer provide those services, I return the money. When I called their support line several months back, they said "no" to a refund, and that I should be patient. I can't be patient anymore. I am formally requesting a refund of all services I paid for effective this date, August 15th, 2021.

  Business response

  09/23/2021

  Business Response /* (1000, 5, 2021/08/18) */ ***, Your subscription is still available to you it is just under different Gurus. Per the terms and conditions you agreed upon at sign up, we reserve the right to change or subscriptions at anytime. These changes are described in greater detail in the following link which was sent to all subscribers in May when we reopened: ************************************, as well as a few emails that were sent to current subscribers detailing the change. You can access the service on your sidebar of the RB website. Additionally, RagingBull will continue to uphold its no-refund policy that you originally agreed to. The judge has granted us the right to uphold this policy. We are working around the clock to provide access to gurus in our chatrooms, produce more lessons, and get you the support you need to learn how to be a trader. We have also made sure that your auto-renewal has been turned off, so when the free access ends, you don't have to worry about any additional charges, or have to continue at all if you wish. You can see this on your subscriptions page at ********************************* Please don't hesitate to reach out as at *******@ragingbull.com. We are here to ensure your success and make sure you can use your service to its fullest! Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that I still have services available under different "Gurus", but it is not the service that I paid so much money for. If RB is so stringently upholding the "no refund" policy, why am I seeing so many refunds issued through your BBB complaints? Furthermore, I was happy with your service before. I trusted Nate, I trusted Kyle. They made me some money. I have not made money with any other "guru" under your employ. However, I am NOT receiving the service I paid for previously. I think that I should receive at a MINIMUM a pro-rated refund for the remainder of my subscriptions as I am no longer using RB services. I'm willing to pay for what I have used. Do you not think this is fair? Business Response /* (4000, 9, 2021/08/30) */ ***, We are sorry you feel that way. Unfortunately we cannot give you a refund for your services, however we would like to offer you 12 months of Ragingbull Elite for free. Which gives you access to exclusive training and chatroom capabilities. Let us know! If you have any further questions or concerns, please reach out to us at *******@ragingbull.com. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩