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Dashlane Reviews
ConsumerAffairs has collected 138 reviews and 262 ratings.
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Reviewed Oct. 19, 2023
You'll think you're done with them, but Dashlane always comes back... like a boomerang or HPV (I would imagine). Dashlane is never truly gone. Popping up in your life--subtly--with a random and irritating email 6+ months later that has you question whether or not you actually deleted your account. After unsubscribing, you hop on chat to get further information, concerned about automated subscription charges. Since you're writing this review in the distant future--approximately 2 years laters--the precise sequence of events is a bit hazy. But the fact that you are taking the time to write a review about a company you thought you had nothing to do with for year(s) in present day... well, it can be assumed that sequence of events is likely not a defining feature in terms of value, when reviewing Dashlane.
Anyway, I can't recall if I spoke to someone only via chat, or also on the phone at some point. However, despite I no longer had access to my account (because I believed I had deleted it), I was told by Dashlane that my account had in fact not been deleted. After expressing my desire to have it deleted, and explaining that I no longer had the email associated with my account, I got to combat about 30 seconds - 1 minute of marketing monologue (it was a phone conversation then), before being able to lock it up to get on with it. This verification process entailed a code that would be sent to a valid email address I would then enter on Dashlane's website. The purpose of this was to verify I truly wanted to close my account. Hung up and closed out of chat once I received the email...
I got the email and went to the website to enter my information and the code that had been sent to me to verify that I'd like to close my account. The code was invalid. I tried entering it multiple ways. Nothing worked. Super. I didn't feel like addressing it further that day, so I left it for another time. Of course, because Dashlane now has a valid email address, I started getting spam--but with no way of adjusting my account setting preference. Every time I would get something I would 'unsubscribe', but that gets irritating every time and isn't always successful. It was time to finish things.
I reached out via email the second time (maybe 3rd time technically?). Told them all of the above, expressed in no uncertain terms my desire to have my account closed, canceled, disintegrated, whatever... third time's a charm with code #2. Today, I check my email and I have an email from Dashlane about my free account? I first unsubscribe and mark it as spam, again. Then I contact them through their website and attach a screenshot of the email.
I get that if you have an email address, there's nothing you can do about receiving unwanted email. But never have I continued to receive spam email from a company that I paid money to for the purpose of safeguarding my own information after canceling service. So think about that if nothing else... the fact that a subscription-based digital wallet and password manager does not respect the boundaries of their customers nor request for privacy (however you want to look at it). I hope tech companies and journalists see these reviews as well and take other things into consideration.
Reviewed Aug. 7, 2023
Initially, it was a good product. It was an app you could open up grab a password paste it. It was wonderful worked on older, software and older browsers. And they changed to a browser password extension which basically broke it on my laptop because I couldn’t use it anymore. It won’t work on older browsers. What if you want to use an older browser because the new ones, the new browsers have features and automatic updates and things that cause problems. What if you have an older operating system it can’t be updated to a new browser?
For a long time they let me use the original app, and then they shut that down. Why? So now I no longer have it on my laptop. it worked for a while on my phone on my iPad and on my desktop mostly because I these are all relatively new products. Now suddenly it’s not working at all. It no longer shoves the information into the forms like it should for a webpage. By the way, it doesn’t work in apps at all, so it’s back to cut and paste. I could have a secure file with all my passwords on that I could grab. And it would be cheap, and cost me nothing.. So now I’m back to the tedious process of cutting and paste an email address, or a logon, and then a password. Even that it’s not working.
I spent three days or four days trying to log in to some online websites that I need to use. I can’t use them. It’s constantly telling me I have the wrong password. The database seems to be corrupted, and even if I shove a new password in there, it’s getting changed so it doesn’t work. This is so infuriating. It’s maddening. And it’s disgraceful for this company, so not maintain their product properly.
Once again, I can do this better by myself. I would be better off having a piece of paper and writing my passwords down or getting a simple encrypted text file and going in cut and pasting. I’d be a lot better than this Dashlane garbage. I paid a lot of money for this software and it’s not working anymore. Now I’ve got to go and change to another System. People don’t want to have to change. They want a simple system that works All, all, all, the time. This company either made changes or is not keeping up with the operating system changes that break their software. I am so disgusted and pissed off because I’ve wasted so much time with this garbage and I got charged through the nose for it. I want a refund.
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Reviewed July 17, 2023
Just pre-paid a year, first two passwords NOT saved, didn't ask, could not go back to sign in. Asks to save everything else you type but not password. Customer service? Page not active. Import passwords, yes? No you have to select a program file that I have no idea what or where it is. Not a fan of Google but you point Google at a browser and it imports them no problem. I hope their VPN works but I'm not optimistic.
Reviewed Oct. 10, 2022
Recurring payment was set off and however you charged my debit card. More than 6 month ago I deleted the software from my desktop. They give a 30 days payback guarantee but contacting support is a nightmare.
Reviewed Aug. 12, 2022
This extension is locked into my browser. I didn't download it, I didn't want it, and there's no way to get rid of it. Every text field in every web page causes a pop-up asking me to enter my password. There is no way to disable the Chrome extension. I've had professional IT services attempt to wipe the extension from the browser without success.
Reviewed Feb. 13, 2022
Never ordered-never downloaded-never heard of company!! Ad on my computer sites that require a password offering a free trial--Have been trying for over a month to get rid of--No one will call you, just emails with ridiculous instructions to delete ads. They say they don't have staff to make call backs. Chats only offer a menu of items which don't help!
Reviewed Oct. 11, 2021
Reviewed April 24, 2021
When I first started using Dashlane I was happy with it. Eventually I had some problems. Dashlane would create multiple passwords, so that I had 2-3 of the same account and passwords. I researched trouble shooting. I could not find anything that would help fix my issues. Dashlane has NO tech support or customer service. I canceled my account and asked for refund of the balance. I ended up getting billed for another year 6 months after I canceled my account. I sent many messages advising them of problems I had experienced and requested them to refund the new charge. I never received a response if any kind. After sending more messages I finally got a reply saying it had been more than 30 days so they would not issue a refund. This is very sad because it could be a good product. SAVE YOUR MONEY. This company has NO tech support and NO customer service. They do not honor their refund policy.
Reviewed Feb. 18, 2021
I upgraded my Dashlane password keeper to premium several years ago. Today I found out what I was paying for-nothing. As late as just last night I changed my password to an account that I had only created within the past nine months or so. I logged into the website only to see create an account without noticing the log in in smaller print at the bottom. In the process I created a new password that I immediately changed in dashlane only to be met with the prompt on the app that an account already existed. Despite my many attempts to change my password no e-mail was ever received to reset it. Thankfully, Dashlane now features a password history feature that, in my case, only went back as late as six months ago. There was no record of my password change last night- USELESS! What a waste of money!
Reviewed Dec. 23, 2020
I've been using Dashlane successfully for many years. My problem began with their online version. It only imported a few passwords, All remain on my computer but no auto logon. Originally the website I was trying to enter prompted me to set a new password. I've had to resort to copy and pasting. Then Dashlane app offered to save the info, After doing this a few times I created a mess in my passwords. Customer service - no people, no phone, no chat--only Dashy the automated response. I had upgraded to family premium. Within 30 days I was entitled to a refund. Ha!!!! I'd like to give the 0 stars.
Dashlane author review by ConsumerAffairs Research Team
Dashlane is a standalone password manager that can be run on a computer or smartphone. It saves all sorts of sensitive information, not just passwords.
Dashlane is easy to install and use: Users can quickly and easily download and install it on their computers and mobile devices.
Password use is automated: Dashlane works by automatically saving passwords when users enter them online. It then autofills the login screen when the user returns to the site.
Offers help with password creation: Dashlane offers comprehensive tools for generating secure passwords as well as rates user-generated password strength.
Password recovery: If a user forgets the master password, he or she has no way to recover it and get back into Dashlane.
Must install Google Authenticator for two-factor authentication: Users who want an extra layer of security must install a third party app; while this app is highly stable and secure, its presence still represents a security risk.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Dashlane questions and answers
- What problem is Dashlane trying to solve?
- Dashlane is focused on making identity and payments simple and secure everywhere.
- What sets Dashlane apart from the competition?
- We place a priority simplicity and universality. Dashlane is designed so even the most novice users will be able to easily navigate the product. We strive to have this same simple user experience on every platform.
- What needs does Dashlane fulfill, and how do you fulfill those needs better than your competition?
- Dashlane helps users manager their online identity with a fully-featured password manager and secure digital wallet app. Dashlane allows its users to securely manage passwords, credit cards, IDs, and other important information via advanced encryption and local storage. We have helped 3 million users manage and secure their digital identity, and have enabled over $2 billion in e-commerce transactions.
- How does Dashlane measure success?
- Success in the short-term is based upon user feedback and public reviews of the product. We have worked hard to deliver a great product that works and have been lauded by The New York Times, USA Today and The Wall Street Journal as having the best product on the market.
- What’s the most common misconception consumers have about password managers?
- Unfortunately the greatest challenge is that most people do not even know that password and identity managers exist. The majority of the public struggles with organizing and securing their online life and have no idea there are solutions that can fix their problems.
- How has your industry changed in the last 5 to 10 years?
- The industry has become more visible as the number of security breaches and hacking incidents have increased. 10 years ago, a product of ours was considered a luxury or non-essential. In today's online climate there is a growing understanding that it is a necessity.
- What is something you wish every consumer knew about Dashlane?
- We wish every consumer knew about identity and password solutions. Most consumers struggle with these issues and are completely unaware about how to tackle the problem. We believe Dashlane offers a solution that merges convenience and security; two elements that consumers often believe are mutually exclusive.
- Has Dashlane received any awards or recognition your customers would like to know about?
- We have been selected by the following publications as being the best in our industry:
David Pogue/The New York Times – “Dashlane is life-changingly great.”
The Wall Street Journal – “I recommend Dashlane. It's so simple, so you'll actually use it.”
USA Today – “Bottom line? My nod goes to Dashlane.”
PC Mag – Best Security Product of 2013
CNN Coolest Gadgets of 2013
Highest rated productivity app on iTunes - How has Dashlane grown or evolved?
- We released a new version of our product that enables users to securely share passwords and have additional features that will be rolled out over the coming year.
We closed a $22 Series B venture funding round in May 2014 which made us the password manager with the most venture funding.
Dashlane Company Information
- Company Name:
- Dashlane
- Year Founded:
- 2009
- Address:
- 73 Spring Street, Suite 604
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10012
- Country:
- United States
- Website:
- www.dashlane.com