I cant sign into my wish app . It says could not authenticate this is your account

A

AC Question

Whenever I try to sign into my app on my android galaxy s7 as I always have been able to previously . It now recently will not let me. I get a pop up message saying.
Opps . Sorry there was a problem. Couldn't br authenticated this is your account.
 

Hellraiser39

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I've had the same problem, but apparently, my brother hasn't been having this problem (he has an iPhone 6s, i have a Moto X Pure), even though after the update it auto logged me out for no reason, and now it cannot log back in nor authenticate my Google account

I've tried deleting all traces of wish from my Google account (im trying to find the status of an order i placed 2-2 1/2 weeks ago), but even when i try entering into the portal for wish again, it keeps showing the same error message
 
A

Android Central Question

Why can't I log into the Wish App from my Galaxy Note 8?

Why can't I log into the Wish App from my Galaxy Note 8? I've done everything recommended: uninstalled the app, cleared cache, restarted phone, over and over. Only spins amd nothing happens. I can log in through Chrome, Google, regular computer, but not using the app on this phone.
 

B. Diddy

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Re: Why can't I log into the Wish App from my Galaxy Note 8?

Welcome to Android Central! Did you also clear the Wish app's data in the App Manager?
 

Borboleta1071

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Re: Why can't I log into the Wish App from my Galaxy Note 8?

I did. Forgot to list that. Even emailed Wish. They suggested I do exactly way I'd already done. Might be a sign that I need to stay off of it. I tried to also login by connecting to Facebook. It almost seems like a pop-up is making an attempt. I've never seen an app so that unless it was an ad. Kinda stinks because Wish has been my guilty pleasure instead of games. I've scoured the Internet looking for others that may be having this problem and have had no luck. Hoping someone can bless my life with a solution!
 

Borboleta1071

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Re: Why can't I log into the Wish App from my Galaxy Note 8?

Update: It's most DEFINITELY the app! I was able to log into Wish's "Home" app with no troubles at all. I mean, it has to be the app, right?
 

B. Diddy

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Re: Why can't I log into the Wish App from my Galaxy Note 8?

Does this happen on both wi-fi and mobile data? Apps can sometimes have difficulties when trying to connect through certain wi-fi networks.
 

anon(10383525)

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Re: Why can't I log into the Wish App from my Galaxy Note 8?

Just got the galaxy s8 and having the same issues. I can log in on chrome but not through the app itself, I just get the loading spinning circle. I have cleared cache, data, uninstalled, everything listed by the others here. Still have my old phone and tried to log in on that, and it worked with no issues. Anyone had any luck getting the app to work again?
 

Doe_Jane

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For people having this issue, try the following steps:

-Changing network connections
-Clearing the cache
-Updating the app
-Reinstalling the app
-Restarting your phone
-Temporarily turning off Google Smart Lock (it helps keep your details safe and may be the reason why you can't sign in on the app.)

~if none of the above helps follow this method~

Sign into Wish on your desktop browser,

Settings>Change Password
Change your password (for those who sign in through Facebook or Google Accounts, you don't need to provide an old password, just make one.)

If you sign in using an email and password, you may choose to link in your gmail and/or Facebook account and see if signing in with either of those work.
Note: Your Facebook and Gmail accounts should use the same email address that you use for Wish.

I'm unsure about this method, but if you can't access the desktop site, try accessing Wish on your Phone's web browser or you may be able access the Wish instant app through your Gmail app on your phone and sign in from there, or change your settings. I personally haven't looked into it but theoretically, it might work.
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If you still can't access your account, I would recommend contacting Wish via email, if they send you an automated reply, respond to it, even if it says not to.
 
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Meagan Tran

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I can't log into wish either and when I tried to reset my password it said he one I was doing was right and then I went back to the front and double checked I did it right and it said that it was wrong. What the hell is going on.