Can't login in AnkiDroid to AnkiWeb account

962 views
Skip to first unread message

nuta.pa...@gmail.com

unread,
Jan 20, 2017, 6:26:32 AM1/20/17
to AnkiDroid
I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

Eginhard

unread,
Jan 20, 2017, 6:38:13 AM1/20/17
to AnkiDroid, nuta.pa...@gmail.com
Is the error message that your username or password are incorrect? Then that will be indeed the case, try typing your password into the username field to see that you have actually typed it correctly and is the same as you use otherwise.

If the error message is different, please let us know.

On Jan 20, 2017 11:26 AM, <nuta.pa...@gmail.com> wrote:
I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

--
You received this message because you are subscribed to the Google Groups "AnkiDroid" group.
To unsubscribe from this group and stop receiving emails from it, send an email to anki-android+unsubscribe@googlegroups.com.
To post to this group, send email to anki-a...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/anki-android/ff9b1e84-294d-4623-9c7c-cee0886f9ce1%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

nuta.pa...@gmail.com

unread,
Jan 20, 2017, 6:49:02 AM1/20/17
to AnkiDroid, nuta.pa...@gmail.com, enno.herman...@gmail.com
Hi! Thanks for the answer and sorry for noise, the problem is solved now as I simply changed the password on the website. It's strange because I definietely correctly typed the password (I tried what you suggested to that is correct and the same password worked on web and desktop). It seems the issue is on the web side.

Thanks for the help!

пятница, 20 января 2017 г., 18:38:13 UTC+7 пользователь Eginhard написал:
Is the error message that your username or password are incorrect? Then that will be indeed the case, try typing your password into the username field to see that you have actually typed it correctly and is the same as you use otherwise.

If the error message is different, please let us know.
On Jan 20, 2017 11:26 AM, <nuta.pa...@gmail.com> wrote:
I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

--
You received this message because you are subscribed to the Google Groups "AnkiDroid" group.
To unsubscribe from this group and stop receiving emails from it, send an email to anki-android...@googlegroups.com.
Reply all
Reply to author
Forward
0 new messages