Since 1938, Bellco FCU has been delivering relevant and easy to use financial products and services designed to help people and small businesses, the lifeblood of its local communities. Its trusted and experienced professionals genuinely listen to everyone’s unique needs and offer solutions with the compassion of a true neighbor. Bellco FCU is a... show more
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Bellco Federal Credit Union Reviews
5
25%
4
4%
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71%
2.1
24 reviews
24 reviews
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Bellco Federal Credit Union
Savannah Bee @savannah.photo1
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1 Star Rating
I'm not sure where to even start. Bellco used to be so great but they're really not anymore. I filed a dispute and it's taken longer than I was told for an investigation to be completed after a hacker hacked into my social media and then my cash app. It's well documented with a police report and through messages with friends that got scammed/hacked as well. When I brought my frustrations up to the teller she was cold and rude, even though I remained very calm and kind. If it wasn't a pain to switch banks I probably would. I asked them to cancel the dispute because it was taking so long and they said they couldn't, which whatever. I was told 73 business days after sharing my frustrations instead of the original 3-10. Stop lying to customers and say it can take up to 90 days. Had I known, I would've just paid for the things the hacker took from me and avoided this headache. It wasn't much because I caught it early thank God. It's unfair to expect customers to know this when it isn't even in the terms and agreements. I went back to read it because I didn't want to seem like a problem customer for something I didn't just read. At this point, they can just side with the hacker because I'm done.
Bellco is one if the most out right unprofessional and con artist Banksy I’ve come across in my life it’s funny how you can be a loyal customer on an auto loan and pay your auto loan on time With extra payments made our bigger payments made on time all the time just to get slapped in the face After paying off a six-year loan 40,000$ within a year and three months just to be told oh come back to us for next loan just to be told they only want to give you 15,000$ haha wow to funny Bellco Talk about loyalty to your customers
Hello jeromeycardona,
I apologize you have had this issue, however I do believe you are mistaking us with another Credit Union.
There are numerous Bellco Credit Unions and we are not the same entity, there is one in Harrisburg, PA, one in Erie, PA, there's a Bellco in Colorado and there's one out in Washington state.
We here in Berks county PA have no record of conducting business with you. If you are dealing with our Bellco (in Wyomissing, Pennsylvania) could you be more specific as to why you were turned down for a loan?
Thanks!
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Bellco Federal Credit Union
torydc @torydc
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1 Star Rating
Bellco updated their website months ago and I've encountered nothing but issues with it ever since. Website is in no way user-friendly....AT ALL. Horrible platform. I have a HELOC with them and my balance is displayed twice, but I only have the one account. They said they were aware of the issue and it was being corrected - this was 3 months. Ummm, how long does it take? I also can't access my HELOC statement - when I call in, they say there's no issue. Tried transferring cash from an outside bank to pay my HELOC and got the perpetual wheel of death and then it timed out. This is the ONLY BANKING SITE I've ever had issues with. Go back to the old version since you're clearly delinquent in fixing this one.
Wells Fargo does a spectacular job compared to Bellco and that's saying a lot. I also bank with USAA....LOVE THEM! Reaching out to them to take my loan.
Hello ToryDC,
I am sorry you are experiencing problems, are you sure you are referring to the right Bellco? There are numerous Bellco Credit Unions and we are all not the same entity, there is on in Harrisburg, PA, one in Erie, PA, there's a Bellco in Colorado and there's one out in Washington state. We here in Berks county PA have not made any significant changes to our website for about a year. If you are dealing with our Bellco, could you be more specific to what changes occurred that have caused you problems? Thanks!
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Bellco Federal Credit Union
cllwc7 @cllwc7
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1 Star Rating
I tried to pay my loan in July but they told me there was a late fee. I have been trying to pay over the monthly fee every month and to my knowledge have never missed a month. Then they switched over to their new payment system which is saying I don't have an account with them or a loan to make payments on. I've been trying to talk to their customer service representatives but they have limited hours and have not helped, their response has continued to be "we don't see a problem". And, they have not offered an alternative way to pay, other then to open an account through them. Which, considering the customer service I have had, I'm not inclined to do; and how would I get my money into that account then. So, if you have a car loan with this company expect your credit score to take a hit, and customer service to not care about getting your money. (and to top it all off the car was totaled over a year ago and the gap insurance is refusing to pay) If you want to pay for a car, they won't take your money, and if you total your car, they won't take the car.
Hello cllwc7, I believe you may be mistaking us with another Bellco there are numerous Bellco Credit Unions and we are not the same entity. We have two branches, one at 609 Spring Street, Wyomissing PA 19610 and 2 Cloister Court, Sinking Spring, PA 19608. If you were dealing with us I can have you situation escalated and have a member of management contact you about this!
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Bellco Federal Credit Union
crlaura_99 @crlaura_99
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1 Star Rating
DO NOT USE THIS CREDIT UNION. Their manager at the 128 and holly branch has no clue what she is doing and gave incorrect information when closing on a loan. Their processing are not explained to you and they expect that you know what they are. I set up a direct payment on a home equity loan I took out with Bellco and they kept issuing out the wrong kind of credit card to be used on my account (for 3 months I couldn’t access my account through Bellco except through direct payment or withdrawal). After three months, I felt like they had my money and wouldn’t help me to access it. Upon doing so, this disrupted my direct payment to my home equity loan, which I was never informed would occur by Bellco. Payments for my home equity loan stopped because Bellco failed to tell me the consumer that this was their process. That my direct payments would stop because I withdrew my funds from their institution. You would think that this would be important for them to tell the consumer, but apparently not. Because Bellco dinged my credit score A LOT, my score went from excellent to a lower good because of their lack of information to me the consumer. They apparently send mail to me during April and May when the payment became an issue, I was getting married in Aprl Bellco. I was out of town for half the month and yes when we have “life change” such as marriage things do get ignored a bit like mail. Bellco could have left a message on my voice mail more than once after my account was already pays due. Bellco practices are self-serving and not geared to serve the consumer. I sent a dispute to them, they sided with me via email then sent me a letter via regular mail telling me they decided against my dispute. DO NOT USE BELLCO CREDIT UNION, THEY DO NOT CARE ABOUT THE CONSUMER OR INFORMING THEM OF THEIR PROCESSES THAT HURTS CONSUMERS CREDIT. SHAME ON YOU BELLCO CREDIT UNION FOR BEING SO UNCARING ABOUT THE CONSUMER!!!!!!
Hello crlaura_99, I believe you may be mistaking us with another Bellco there are numerous Bellco Credit Unions and we are not the same entity. We have two branches, one at 609 Spring Street, Wyomissing PA 19610 and 2 Cloister Court, Sinking Spring, PA 19608. If you were dealing with us I can have you situation escalated and have a member of management contact you about this!
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Bellco Federal Credit Union
serinamhamilton @serinamhamilton
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1 Star Rating
Do not take a loan from these people. They are a credit union but have hidden fees, have very few customer service people that show any sort of humanity. They take as much of your money as they can. They have taken money from my checking account to pay my loan when it wasn’t past due leaving me penniless and said “the money will be back in your account in 5 business days”. After that I switched banks and still am having issues with them. So excited to pay off this loan and say goodbye forever!!
DO NOT TAKE OUT A LOAN FROM HERE, horrible customer service and they do not care at all. Reported us 90 days late for 2 months after we paid off a loan and would not fix it, finally had to file a complaint with the BBB to get it fixed and STILL waiting. They cost us a great refinance interest rate because of their mistake and they do not care.
Worse ever. they over charge for external transfers, have the most issues just trying to log in, website changed so much I can't pay my car payment, they require me to make a bank with them to pay my loan off. i'd say this is the worse bank/loan I've ever dealt with. Wells Fargo isnt a good bank but i think they have this horrible bank beat! ive got about 10 or so loans out and this is the only one i ever have issues with. right now since they redid there web site i cant even make a external transfer.....I've paid this loan the same time every single time. Now i can't do that when i go to external transfer it says your account can't do this........why can't i do this now??? i've done every single payment this way! Go find another bank for anything this one needs to go under horrible company!
Zimslip88 I am so sorry you have experienced poor customer service and have had issues with your loan. I can put you in touch with our retail branch manager to try and rectify the situation. As far as your comments about our website, I am unsure what you are referring to as our website has not changed within the last few quarters minus cosmetic changes of pictures and such. Please feel free to reach out if you would like to speak with a member of our management team about your situation!
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Bellco Federal Credit Union
livesalesonline @livesalesonline
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1 Star Rating
Terrible customer service, uncaring and totally messed up as they got all the information mixed up on my car loan refinance and then instead of accepting blame for the mess that they caused, they put the onus on me to fix it. The last person I spoke to said, "we need the title to the car to complete your loan". I said, :you have the title because you gave me the loan", he said "oh, you have a loan with us?" unbelievable. He was rude and inconsiderate. I am over 70 and deserve to be treated like anyone else but he treated me like a child. I will never deal with the credit union again. Buyer Beware!
livesalesonline I am so sorry to hear about your unfortunate experiences here. If you would like to speak to management about your inconvenience please let me know and I can put you in contact with our retail branch manager!
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Bellco Federal Credit Union
Mary Norman @norman7209
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1 Star Rating
If I could give negative stars I would. I paid extra principal payments- they paid me ahead by multiple months. It took more than 2 weeks to fix it- they said that when I send # make sure I state "Principal only" in the memo line, and they would mark my account that any funds above my payment would go to principal. I sent another payment the next day & they paid me 2 months ahead again. I called they said I would need to personally deliver my extra payments if I want them to go to principal. Nope- not going to do it (almost 2 hours round trip to do this.) In this day and age they should be able to get my account set up correctly. I have refinanced w/ another company who is taking great care of me.
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