Account Executive

Description

Bank-Fund Staff Federal Credit Union (BFSFCU) is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BFSFCU maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West and Farragut North metro stations.

Account Executives are the face of Bank Fund Staff Federal Credit Union, creating and promoting positive name recognition.  As an Account Executive, you will focus the majority of your time performing outreach and deepening member relationships.  Outreach requires engaging in daily outbound/inbound activities and attending onsite credit union/sponsor group events (during and after hours).  Account Executives partner closely with our sponsor groups to ensure we’re meeting the needs of our members.

Responsibilities include:

• Actively conducts outbound and inbound member engagement activities (outbound calls/emails) to actively contact members for select corporate campaigns and promotions.
• Schedules appointments and advises members applying for mortgages, home equity loans and consumer loans on the best product fit to meet their needs.  Must stay up to date on current loan terms and loan programs to quote rates and provide payment calculations/amortizations while adhering to all requirements of the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act).
• Monitor and track daily/weekly sales activities to ensure monthly sales goal met/exceeded.Facilitate relationships with the Credit Union’s Sponsor groups and coordinating associations.  Provide information and serve as the face of BFSFCU during seminars, New Employee Orientations, special interest group meetings and other new outreach initiatives.  Assist with all membership drives and product promotions designed to increase BFSFCU’s membership growth and products.
• Serve as the member’s liaison between other BFSFCU departments to coordinate the flow of information, communication, and documentation.  As well as maintain a thorough understanding of the Credit Union operations to effectively understand, explain, and resolve any member inquiry or concern.
• Maintain a thorough understanding of Member Relations and Lending policies and procedures as well as the MSR III job responsibilities.
• Opens deposit accounts, cross-sells loan products and services based on members’ needs.  Responds to member inquiries and concerns and provide solutions.
• Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department.  Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.
• Ensure the Credit Union’s safe harbor protections as allowed by the BSA.  Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR.  Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.
• Proactively manage risk in every interaction by Undertake other work-related duties as assigned by the General Manager, Retail Sales and Service 

Requirements

Minimum Qualifications:

• Bachelor’s Degree in related field or equivalent combination of education and experience.
• Must have current NMLS unique identifier number or be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain their unique identifier number as a registered Mortgage Loan Originator (MLO) by applying for an annual recertification through the NMLS database.
• Excellent verbal and written communication skills.
• Ability to interact effectively with members and work well in a team.

Experience

• Existing MSR III/SR Loan Officer routinely exceeding sales/service performance expectations
• Three to five years proven experience in financial services and prior knowledge of credit union industry, products and solutions.
• Prior sales experience in an environment with individual sales goals, where goals were met or exceeded routinely
• Ability to operate financial computer systems and have fluency in technical applications like Microsoft Office