Tripadvisor Reviews

3,293  Poor
TrustScore 2.5 out of 5

2.4

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Rated 4 out of 5 stars

Mirador maspalomas

We visited mirador, maspalomas for a week in April 24
From the moment we arrived to the time we left, we was thoroughly entertained. There is so much to do at the hotel that you don't have to leave it if you don't want to. The restaurant always had a huge variety of food. The daytime entertainment around the pool and endless supply of drinks was unbelievable. The nightime entertainment well what can I say Julio was by far the life and sole of the hotel. He went above and beyond to keep everyone entertained. He is definitely a deal breaker in booking this hotel. He was very professional, polite,funny and very entertaining. He definitely knows how to enterain. Everybody was commenting on how he made there holiday.
5+ stars for Julio. The only reason I give 4 stars for this hotel is the air-conditioning units in the rooms are portable and really don't cool your room. Other than that this is a awesome hotel in a great location with great staff and facilities. We will be back

Date of experience: April 12, 2024

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Rated 1 out of 5 stars

I encountered child sex trafficking at…

I encountered child sex trafficking at a guesthouse called Vila Sara in Durres, Albania.

I tried to write a review to warn other travelers about it. Tripadvisor deleted the review.

They then deleted a post I made on one of the forums.

Date of experience: April 22, 2024


Rated 5 out of 5 stars

I needed a restaurant in Hazyview for…

I needed a restaurant in Hazyview for my 28 Indian guests fir Tgrursday 25/4/24. I knew about the restaurants in Perry's Bridge called Kuka. I called and spoke to Prudence. Together we worked out a set menu. All the time she showed professionalism in her communication as well as her organisational skill. I stayed in touch with her and advised my arrival time. We were well recieved with the starters ready for the guests once the drinks had been sorted. Food and service was excellent and I can only highly recommend this restaurant for any tour groups
Well done to Prudence and her fellow staff. I will be back. Thank you.

Date of experience: April 25, 2024


Rated 1 out of 5 stars

I will never use them again

I will never use them again. They charged a high price for a museum ticket, then they sent me a bunch of emails that were useless for entry into the museum. I had to buy a real ticket when I got there. Don't waste your time and money on Tripadvisor!

Date of experience: May 02, 2024


Rated 1 out of 5 stars

Is Trip Advisor Taking Kick Backs on Reviews?

Below is a review of Extended Stay America - Rio Rancho - NM. It was rejected by Trip Advisor (see below). I expressly told of my experience in this property, but the information was rejected. I wonder if maybe Trip Advisor may be getting kick backs from certain properties in refusing to post negative reviews.

Dear Truth T,

Our travel community appreciates you wanting to share your experience with them.

We need you to make some changes and resubmit your review to comply with our guidelines.

For more information, please see our policy about Profane and Vulgar Language.

To submit the revised review: copy and paste the text of your original review for Extended Stay America - Albuquerque - Rio Rancho Blvd. (provided below) into this form, make your edits and click submit.

Your reviews help your fellow travelers and we look forward to your continued participation in our community.

Tripadvisor Support Team

If you have a moment, we'd like to get your feedback on your experience with this short survey. Thank you!

Extended Stay America - Albuquerque - Rio Rancho Blvd.

Rio Rancho

IF YOU PUT LIPSTICK ON A PIG IT'S STILL A PIG

948993886

Definitely NOT worth the money they steal from you. Filthy, bugs, condoms in drawer, microwave broken - staff refused to fix told me to use the one in the employee room - no thanks, dirty towels on bathroom floor, the ac was broken. After I informed the employees NOT to let anyone in my room without me being there, they allowed the maintenance man into my room. I will NEVER stay in this dump again.

Date of experience: April 30, 2024

Reply from Tripadvisor

Hello,

Thank you for taking the time to bring your review concerns to Tripadvisor's page on Trustpilot.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review and guidelines. If a review is deemed suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if these meets our submission guidelines or not. Should they not then the review will be removed.

Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

We hope this provides further clarification for you with regards to both our review policy and process.

Kind regards,
Tripadvisor Customer Relations Team.

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Rated 1 out of 5 stars

Incorrect information on Trip Advisor.

A lot of incorrect information. They go by postcodes so a lot of businesses they state as being in Colchester are elsewhere. The Colchester District postcodes also cover all of Tendring District, part of Braintree District and the Babergh District of Suffolk. It is best to do your own research on the actual physical location of a business you want to go to, a restaurant for example.

Date of experience: April 11, 2024

Reply from Tripadvisor

Hello Phil,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,
Tripadvisor Customer Relations Team.


Rated 5 out of 5 stars

Marsens coffee …house

It was a lovely meal staff all very friendly a full English breakfast served all day for £7 great selection of meals they deserve a 5 star review a must visit if in the Isle of Wight

Date of experience: April 11, 2024

Reply from Tripadvisor

Hello Sandra,

Thank you for sharing your sterling experience on Tripadvisor's page on Trustpilot.

In reading through the review multiple times, I believe this review is meant for another business; not Tripadvisor. With this in mind, could I kindly ask that this review be moved to the corresponding business page?

Kind regards,
Tripadvisor Customer Relations Team.


Rated 4 out of 5 stars

Always use this app while traveling

Always use this app while traveling. Love the usefulness and help I can always get through it. A big variety of places (everything mostly with photos which is good), travel tips, etc. Love the experience, much easier to explore the world with Tripadvisor, thanks so much for the developers!

Date of experience: March 12, 2024

Reply from Tripadvisor

Hello Olga,

We would like to thank you for taking the time to review Tripadvisor via Trustpilot.

It is always nice to receive positive feedback from our community!

Kind regards,
Tripadvisor Customer Relations Team.


Rated 1 out of 5 stars

Disappointed

When trip advisor first came out I found it useful. Unfortunately now they are obviously making no effort to keep bots off their site.
Some bots leave bad reviews then suddenly your business gets alot of email scams saying we want to fix your rating on trip advisor.
Do not fall for these scams! Do not trust trip advisor reviews unless you personally confirm it is legit, because no one else will!

Date of experience: March 07, 2024

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Rated 1 out of 5 stars

Bias bar staff aka Aswin

Manager ‘Aswin’ wouldn’t let us watch football as advertised outside the sports bar as locals wanted to sit watching random tv, Aswin described it as first come first serve which seems like it follows through to the rest of the hotel as the service has been poor all around

Date of experience: April 24, 2024


Rated 1 out of 5 stars

Extremely bad customer service over non arrival of food.

I'm devastated to have to write this review but our experience yesterday and today is shocking. We ordered a delivey from Al Ba Dar midland road Bedford. I've always used them in the past so whilst at a family members home we decided to have an Indian takeaway. I recommended this company only to be totally embarrassed. The food order was incomplete. The korma only had 5 small bits of chicken, they didn't supply the rice or salad
acompliment as requested. Also the keema curry the container was only half full and they didn't supply the salad ordered with it and the biriani only had 5 bits of chicken in it. We called to ask where the rice and salad for our meals were as the uba eats man road away and we were told by Aldadar it's not their problem. Then a different man can on the phone saying he doest speak English and he put the phone down we called back to be told the manager would call us back. A different person said to call back at 5pm today and they would replace the meal. That was last night we called back to day and the staff keep putting the phone down on us and really do not care that they took Our £40 and now we keep calling them they keep hanging up. DO NOT USE THIS COMPANY. THEY GIVE HALF PORTIONS AND TAKE YOU MONEY BUT ONLY DELIVER HALF OF WHAT YOU ORDERED. This company really don't care about you as a customer they at 1npoint told us to track down the uber driver as it was his fault. We have called them 6 times and have bee told the manager will get back to us but he never has and when you call In the staff just hang up on you. I think we will have to get into the car and go down there as we have their curry they can have it back and we want our money back. This company needs to be closed down. Going to contact health and safety also as the children ate the korma and both are not feeling good today. Such an embarassment
For us too. We will never use them again or recommend them.they just want your money for a poor service and then try to make thier wrong doings your problem.

Date of experience: April 27, 2024


Rated 1 out of 5 stars

TripAdvisor is terrible

TripAdvisor is terrible. Most people only use TripAdvisor to write a bad experience. That's the truth. When's the last time you experienced something good and reviewed it. I'm not talking amazing so much so you'll go out your way to review. Just good!? Probably never.

But when something or someone annoys you. How many times have you thought. I'm going to leave you a 1 star review?

Date of experience: April 01, 2024

Reply from Tripadvisor

Hello Trev,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,
Tripadvisor Customer Relations Team.


Rated 1 out of 5 stars

Easy to List - Imposible to Remove

Trip advisor has no regard for platform users and their Privacy Rights, our Listings were closed permanently in January 2024 yet Tripadvisor refuse to remove their False information and deformation from Google.

Date of experience: April 24, 2024

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Rated 1 out of 5 stars

I am a hotel owner

I am a hotel owner. We recently received two fake reviews posted by a disgruntled ex-employee. The reviews were extremely negative and very damaging, as well as being offensive and perhaps defamatory to the hotel employees that were called out by name for specific criticism. I asked TripAdvisor to take the reviews down. They refused, saying that the reviews were 'in policy', even though they are not genuine. I then posted a management response to the reviews, warning readers that the reviews were not genuine. TripAdvisor refused to publish my response, on the grounds that I was claiming that the reviews were fraudulent, which is against their policy.

So it is in TripAdvisor policy to post a fake/fraudulent review, but it is not in policy for the victim of a fake/fraudulent review to point this out.

TripAdvisor has no long term future without trust. How can anyone trust TripAdvisor if they allow the platform to be abused by actors with ulterior motives.

I have tried to discuss this problem with the CEO's Office but, after 3 emails to date, I have not received a response. I do not think that they care.

Date of experience: April 01, 2024

Reply from Tripadvisor

Hello Hugh,

Thank you for taking the time to bring your review concerns for the 'Cobblers Cove' to Tripadvisor's page on Trustpilot.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review and guidelines. If a review is deemed suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if these meets our submission guidelines or not. Should they not then the review will be removed.

Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

We hope this provides further clarification for you with regards to both our review policy and process.

Kind regards,
Tripadvisor Customer Relations Team.


Rated 5 out of 5 stars

Booking with the TA

It’s probably my favorite and my most used app when I am traveling.
You not only got to know everything about the city or country you are visiting, but also Traipasvasor added the function to book the restaurant beforehand.
I have no idea since when they were allowed to do so, but it eased my life radically.
Because in some tourist spots you can’t just come to the palace hoping that you get the table right away.

Date of experience: January 06, 2024

Reply from Tripadvisor

Hello Shivard,

We would like to thank you for taking the time to review Tripadvisor via Trustpilot.

It is always nice to receive positive feedback from our community!

Kind regards,
Tripadvisor Customer Relations Team.


Rated 2 out of 5 stars

No longer useful

I know longer have faith that the review system is fair and transparent.

Date of experience: April 20, 2024

Reply from Tripadvisor

Hello Colintoo,

Thank you for taking the time to bring your review concerns to Tripadvisor's page on Trustpilot.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review and guidelines. If a review is deemed suspicious or violates guidelines, our moderation team will investigate the latter accordingly and determine if these meets our submission guidelines or not. Should they not then the review will be removed. The same policy is applied to owner responses to ensure that these are also in compliance with all our management response guidelines.

Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

We hope this provides further clarification for you with regards to both our review policy and process.

Kind regards,
Tripadvisor Customer Relations Team.


Rated 5 out of 5 stars

Hyatt regency Jaipur hotel is not just…

Hyatt regency Jaipur hotel is not just a hotel but a complete holiday resort. You get out from car & enjoy luxury by your mind & eyes.
Sushil kumar front office manager is one ot the asset for organisation. Parking & service etc, etc are the beauty of the hotel. It’s location & ambiance is amazing.
Shall visit again soon.
Later, during my journey I started opening my lunch box which was packed at the restaurant of hotel. It was rubbish. Food was not eatable as stuff paranthas were half cooked & veggies were without salt. So we had to throw. Bad experience.

Date of experience: November 13, 2023

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Rated 1 out of 5 stars

Poor sell through experience

Update : this booking was made via the tripadvisor website- I had no idea Viator were involved until the tickets arrived.

Tripadvisor can't just hide behind 3rd party responsibility...

Booked a trip... nearly 300usd.

Get an email from the tour provider an hour later apologising - stating they are fully booked and have no availability.

Request refund via site.. informed via Viator (secondary party who issued 'tickets') that the tickets were non refundable! Despite the tickets being for a non existent service as the tour operator refused to provide it.

What a complete and utter joke - how can these clowns claim to be running a business?

Eventually got a refund after complaining lots via social and direct customer service chsnnels

It's an absolute joke that this company holds itself out as a credible source of travel information if they're going to subsequently offer such shoddy service on a sell through basis

Date of experience: March 30, 2024

Reply from Tripadvisor

Hello David,

Thank you for bringing your concerns to Tripadvisor's page on Trustpilot.

Whilst Viator is a Tripadvisor company, they do operate independently and, as such, have a dedicated Customer Support team to handle inquiries such as the one flagged in your review. With this in mind, could we kindly ask that the said review be moved to their business page for further assistance?

Kind regards,
Tripadvisor Customer Relations Team.


Rated 5 out of 5 stars

trip advisor indeed

Travelling to new and unknown places is always a challenge and requires good preparation. While it used to be a really challenging task, today it is easier than ever thanks to Tripadvisor.
All you need to know for your destination is available in one place. From sightseeing to places to eat. From places to stay to things to do. Better than a local guide. And all this for free!

Date of experience: December 13, 2023

Reply from Tripadvisor

Hello Mukul,

We would like to thank you for taking the time to review Tripadvisor via Trustpilot.

It is always nice to receive positive feedback from our community!

Kind regards,
Tripadvisor Customer Relations Team.


Rated 1 out of 5 stars

Avoid scammers

I saw at tripadvisor site one good tour for Dubai and I booked via 3rd part Viator.Agency in Dubai never showed up for tour,when I called them after waiting for more than 40 min,they said tour is cancelled.I was shocked,because nobody send any mail or sms,nothing.When I wanted to submit review Tripadvisor reject it.I m reviewing many years ago at Tripadvisor,but offcourse this is 1 star review and that s why they didn t want to publish.It s a shame how they protect lyiers and unproffesionals.So don t trust when you read reviews on Tripadvisor any more,I wouldn t.Beacause thry don t want true review.

Date of experience: February 18, 2024

Reply from Tripadvisor

Hello Ana,

Thank you for bringing your concerns to Tripadvisor's page on Trustpilot.

Whilst Viator is a Tripadvisor company, they do operate independently and, as such, have a dedicated Customer Support team to handle inquiries such as the one flagged in your review. With this in mind, could we kindly ask that the said review be moved to their business page for further assistance?

Kind regards,
Tripadvisor Customer Relations Team.