Brainly Reviews 331

I should have read the reviews. Don’t do business with these swindlers. They say 7 day free trial but then charge $39. Cancelled the very same day. Within an hour of signing up but they will not refund the money. Losers!!

Date of experience: April 24, 2025

I would give NO STARS but I can't. DO not do business with Brainly. I have an account but the free version and yet I keep getting charged a yearly renewal fee. I can't cancel because I dont have the subscription account. I went back and forth to customer service last year and I thought it was taken care of but yet again, I was just charged. I had to cancel my debit card JUST to get rid of the renewal fee for next year. I think they do it on purpose considering the amount of complaints that I have read and the complaints on the Better Business Bureau website.

Date of experience: April 11, 2025

Unable to delete account. Additionally, in the change email page, it requires a password. I am unable to change it since I signed up with a Google Account.

Date of experience: April 04, 2025

you guess answer a lot of my questions that I don't know the answer too.

Date of experience: March 26, 2025

My school falsely accused me for academic misconduct as some posted similar exam questions on their site have been asking thier suppost team and legal team for help no one ever replies and i dont even have an account with them best part thanks to them being useless and not responsive i have to repeat the module and delay my graduation for a year!! Hope you are proud working in such organization where you ruin other students life. You need to fix this and bring Justice!! Take responsibility on what are posted on your site!! Do note this happen since October 2024 its already April 2025 no one bother to reply the email with useful information!!!!

Date of experience: October 17, 2024

So I got this app to help with my nephew with his home work last year… I’m trying to log in on my fb to cancel it. And it charges me 39 dollars when I don’t have a kid that needs it now. He graduated… and they refuse to REFUND me my money. Are yall really that hard up for money? Cuz yalls app gives wrong answers still for 39 bucks!! I wouldn’t use this app. I would use mathway or some thing else. At least mathway makes it easy for you to cancel your subscription. Y’all are crooks!! Taking people’s money like that, the way the economy is!!! And there is no customer service number!!!

Date of experience: March 20, 2025

The Website keeps asking for me to log in to see question answers. At this point, it is very annoying to keep playing ads again and again to view a single answer. Most of the time, the ad itself does not load and the loading screen is stuck. Even if I do log in, there is another limit to how many answers I can view for the day. The Website used to be very useful and practical, but now its just another website wanting your information; to the point where it obstructs the entire purpose of the website.

Date of experience: March 14, 2025

Charlie provided outstanding customer service! Their response was prompt, professional, and incredibly helpful. They handled my request with care and efficiency, making the whole process smooth and stress-free. I truly appreciate their support, and they deserve recognition for their excellent work. Thank you, Charlie!

Date of experience: March 10, 2025

Most of the expert answers seem AI-generated, and the replies to these reviews seem automated. Some replies talk about how they don't offer refunds when the original review did not talk about refunds.

Date of experience: March 05, 2025

I really like the "ask a question" feature and how it organises my exam prep BUT I absolutely hate the ads that block up almost 50% of my screen,and I think this website is a complete scam
You see,I was doing one of my assignments and all of sudden when I try to check the time,IT WAS WRONG + my computer literally froze.
But that was not because the time was wrong itself,but because MY COMPUTER WAS NOT WORKING and it had (or might have had a VIRUS)
I checked everything that may have caused it but there was nothing,only one thing (becuase I was trying it out for the first time)
BRAINLY!!!
I think it was that extension that I added to chrome...
Also reading the other reviews made me think twice about purchasing Brainly Plus
JUST TO GET RID OF THOSE ADS!!
(thanks for reading the review! im not really good at structuring one but yeah this is pretty much all I have to say right now...)

Date of experience: February 24, 2025

I have canceled this subscription once and here I am a year later being charged again. No one in my house has a Brainly subscription! Do not give this company your Credit Card info. They are thieves.

Date of experience: February 21, 2025

Brainly completely restricts access to a LOT of answers, forcing you to sign up for a subscription that I will not be using in the oncoming years. Yes, I have been able to get answers, and verify that I'm correct, or see what I messed up on, but that doesn't fix the underlying issue of refusing customers basic features, just because they didn't pay. I had to sign up and make an account to," get access to all answers", but then it lied, and now is trying to make me subscribe for 'all answers". False advertisement? Probably.

Update: What a load of bull. You are allowed one answer per day for free. ONE. That is not fair, in any regards. If you wanna glorify your company, at least be truthful about it, instead of giving a very vague, and pathetic response. How about, instead of dangling a carrot over our heads, you actually live up to being an educational website, and put money in the back of your heads. You will survive, I promise.

Date of experience: January 12, 2025

Do not even consider using this app, they lure you into making an account, and then you can simply not see the answer, unless you buy their paid plan, 7 days free tho, but still useless, garbage, dirty, filthy company:)

Date of experience: January 12, 2025

Another user completely disheartened by how they handled my cancellation— Essentially charging Me for an additional year after canceling at the year prior. Bad customer service, impossible to reach anybody, everything that everybody else is staying here. I agree that good can only come from staying far away from Brainly.

Date of experience: January 03, 2025

I have attempted to cancel my subscription numerous times and yet I continue to get charged monthly with no response to my e-mails. It has been over 6 months. It is pathetic that I have to put a stop payment through my bank. You have no customer service number, don't respond to e-mails, and obviously ignore attempts to cancel subscriptions. I used to recommend your app to others; now I feel bad for doing so.

Just sickening!

Date of experience: January 05, 2025

I was charged for a yearly subscription without previous notice. I opted out for a free trial and 7 days later they charged my card. They claim they have sent me a reminder, which I never received. They refused my request for a refund and I am furious! I will never recommend this website to anyone!!!

Date of experience: December 30, 2024

Please don't do business with this company. I have tried canceling the "auto renewal that I didn't authorize for 6 months." I completed the form, and it will not accept it because it is not working. There is no telephone number for support. Teri Lawrence

I reported by email to Brainly at contact@brainly as they asked. I provided all of the information, but when I went to submit the request, the error message was, "We're sorry, we can't submit your request at this time." I reported to PayPal to cancel my payment and reported to my bank that the invoices were fraudulent. Notice the response indicates they have no phone contact. That is something I have never heard of from other businesses. There is more than one way to stop fraudsters. Teri Lawrence

Date of experience: December 28, 2024

Terrible site. Had an account on one of my other emails, paid for a subscription and when I went to cancle it didn't give me any helpful answers, it declined to cancel for another two months. Customer services is sh*t, and every time I tried to seek help, I was sent this "Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at contactbrainly.com with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened." Poor excuse of a company. Sincerely hope everyone in customer services know what a sh*tty person they are, and that this company shuts down for being a complete sham!

Date of experience: September 11, 2024

I tried the free period just to test their services. It was not even close to what I needed. I just want to better my skills and use a useful AI platform that can do this. Brainly wasn't it for me. The AI just gives me useless questions that aren't even logical. And after I unsubscribed and left they still charged me for a subscription because my account was still on their platform. I send an email to them but I think they will not even give back money when I read the reviews on here. This is an absolutely horrible platform and organization.

Date of experience: November 12, 2024

If I could give zero stars I would. This company is the worst company ever. There was an account setup under my PayPal account and charged a subscription fee. Which I was not aware of until I noticed my account was charged. I reached out to this company via email, SEVERAL times and explained that this was done fraudulently and asked that they refund the stolen money, which they REFUSED to do. They rather have stolen money than to help out someone who didn’t authorize this issue.

Date of experience: November 08, 2024