Run as far away as you can!!! Let me start off by saying the company is an absolute joke, whoever came up with the idea that they would not refund a subscription that was not used and was not reminded... See more
Company replied
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IMPOSSIBLE TO CANCEL NO CHILD SHOULD HAVE ACCESS TO THIS SERVICE MY SON ACTIVATED IT HE CANCELLED IT THINKING IT INDEED CANCELLED - BUT APPARENTLY YOU NEED TO CANCEL YOUR SUBSCRIPTION FIRST OR E... See more
Company replied
I was charged on June 18 for a subscription that I didn’t know I was paying for. I requested a refund twice and got no response. Username: Unicornqueen4444 Update: While I do not appreciate the au... See more
Company replied
I've been using brainly for the past week and here is my rather disappointing experience: For starters, lots of errors in answers, many simply unexplained, and trolls. Lots of respondents just type o... See more
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Company details
Written by the company
Brainly is an educational technology company based in New York City, New York, United States. If you need help, send an email to contact@brainly.com.
Contact info
Bowery 161, 10002, New York, United States
- contact@brainly.com
- brainly.com
1.4
Bad
336 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
FRAUD!!!!!!!!!Do NOT purchase I tried…
There response is a lie. I did try and cancel before date, said password did NOT work and then when tried to respond was in Spanish. FRAUD!!!!!!!!!Do NOT purchase I tried to cancel before 7 day and would NOT let me sign in to do so. No Phone number to call! Then switched my account to be in Spanish. Charged me $10 and the they somehow could send me an email in English that would not refund my money. Fraud website……. DO NOT USE. The website needs to be shut down!!!!!!!!!!!!!!!!!!!!!
Date of experience: July 21, 2025
Reply from Brainly
Hello Jackie,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to start after the free trial. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you, and the user always has the option to send us an email requesting to cancel the subscription before it starts.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Trustpilot] Review”.
Cheers,
Brainly Team
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Run as far away as you can!!
Run as far away as you can!!! Let me start off by saying the company is an absolute joke, whoever came up with the idea that they would not refund a subscription that was not used and was not reminded of is a joke. Any company worth your time and money cares about their customers and reviews, so this should tell you everything you need to know. I feel sorry for anyone who needs to rely on scamming people out of their money like this, what a joke
Date of experience: June 28, 2025
Reply from Brainly
Hello Jeff,
Thank you for contacting us.
We’d like to inform you that we will not process your refund request, and take a moment to clarify our policy.
Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds.
The screenshots sent to your email show that both reminders were successfully sent and delivered to honda42***@gmail.com. We understand that missing the cancellation window may feel frustrating, and we truly empathize with your situation. Our goal is to always communicate our cancellation policies clearly and transparently while trusting our users to review the information provided.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Would give a zero star if I could
Would give a zero star if I could. I would avoid these guys. Terrible customer service. My kid subscribed without me knowing and they wouldn’t refund the subscription. I didn’t even use their service.
Date of experience: June 13, 2025
Reply from Brainly
Hello James,
Thank you for contacting us.
Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when your son started the free trial, which included information about our refund policy. In addition, we sent your son an email 24 hours before the trial ended, notifying him that the payment would be processed automatically unless the free trial was canceled.
We can see that the subscription on account jleisinger*** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Other softwares are way better
Other softwares are way better. They took my money with out a reminder email after trail and when I ask for a refund tbey refused. Awful costumer service in 2025. Also other programs are much better not worse the money.
Date of experience: June 19, 2025
Reply from Brainly
Hello Tamara,
Thank you for contacting us.
Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when you started the free trial, which included information about our refund policy. In addition, we sent you an email 24 hours before the trial ended, notifying you that the payment would be processed automatically unless the free trial was canceled.
We confirm that the subscription on account tamara88** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
I should have read the reviews
I should have read the reviews. Don’t do business with these swindlers. They say 7 day free trial but then charge $39. Cancelled the very same day. Within an hour of signing up but they will not refund the money. Losers!!
Date of experience: April 24, 2025
Reply from Brainly
Hello Nicole,
Thank you for contacting us.
Brainly trials are only available to first-time users. When you try to reaccess the trial, after putting in the payment details, you are informed that you’ll start a paid subscription without a trial if you continue with this payment method.
If you choose to continue, you’re redirected to the billing screen and asked to put in your payment details again. You are also informed about the total amount that will be charged for the subscription.
Your card was charged, as our system recognized you already had a free trial in the past. The trial could have been associated with a different Brainly account.
The subscription on account jnsrk*** has already been canceled. It will remain active until the end of the plan, but it will not auto-renew.
If you have any questions, please always feel free to get in touch.
Best,
Brainly Team
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I would give NO STARS but I can't
I would give NO STARS but I can't. DO not do business with Brainly. I have an account but the free version and yet I keep getting charged a yearly renewal fee. I can't cancel because I dont have the subscription account. I went back and forth to customer service last year and I thought it was taken care of but yet again, I was just charged. I had to cancel my debit card JUST to get rid of the renewal fee for next year. I think they do it on purpose considering the amount of complaints that I have read and the complaints on the Better Business Bureau website.
Date of experience: April 11, 2025
Reply from Brainly
Hello Sonya,
Thanks for your message.
Both charges (from 2024 and 2025) were already refunded to you on April 17th. Those charges were linked to the account 320***** (using 320*****@mar*****publicschools.org email).
If you have any other questions, feel free to reach out.
Best,
Brainly Team
Redirected
Unable to delete account
Unable to delete account. Additionally, in the change email page, it requires a password. I am unable to change it since I signed up with a Google Account.
Date of experience: April 04, 2025
Reply from Brainly
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at contact@brainly.com with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
you guess answer a lot of my questions…
you guess answer a lot of my questions that I don't know the answer too.
Date of experience: March 26, 2025
Reply from Brainly
Hello, and thank you for your message - we're so happy to hear Brainly is helping you with your studies!
Let us know if you have any further questions; we're here to help!
Beware of this site!! They will ruin your life!!!
My school falsely accused me for academic misconduct as some posted similar exam questions on their site have been asking thier suppost team and legal team for help no one ever replies and i dont even have an account with them best part thanks to them being useless and not responsive i have to repeat the module and delay my graduation for a year!! Hope you are proud working in such organization where you ruin other students life. You need to fix this and bring Justice!! Take responsibility on what are posted on your site!! Do note this happen since October 2024 its already April 2025 no one bother to reply the email with useful information!!!!
Date of experience: October 17, 2024
Reply from Brainly
Hello Zed,
Thanks for your review.
As mentioned in our email, we understand how upsetting this situation is. However, since you don't have a Brainly account, we're unable to take further action.
We’ve already shared this explanation with you via email and can’t proceed without the necessary evidence.
Thank you for understanding.
Best,
Brainly Team
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They don’t REFUND your money
So I got this app to help with my nephew with his home work last year… I’m trying to log in on my fb to cancel it. And it charges me 39 dollars when I don’t have a kid that needs it now. He graduated… and they refuse to REFUND me my money. Are yall really that hard up for money? Cuz yalls app gives wrong answers still for 39 bucks!! I wouldn’t use this app. I would use mathway or some thing else. At least mathway makes it easy for you to cancel your subscription. Y’all are crooks!! Taking people’s money like that, the way the economy is!!! And there is no customer service number!!!
Date of experience: March 20, 2025
Reply from Brainly
Hello Katherine,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Trustpilot] Review”.
Cheers,
Brainly Team
Useless Website
The Website keeps asking for me to log in to see question answers. At this point, it is very annoying to keep playing ads again and again to view a single answer. Most of the time, the ad itself does not load and the loading screen is stuck. Even if I do log in, there is another limit to how many answers I can view for the day. The Website used to be very useful and practical, but now its just another website wanting your information; to the point where it obstructs the entire purpose of the website.
Date of experience: March 14, 2025
Reply from Brainly
Hello Dinesh,
Thanks for your review.
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at contact@brainly.com with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
Refund Confirmation
Charlie provided outstanding customer service! Their response was prompt, professional, and incredibly helpful. They handled my request with care and efficiency, making the whole process smooth and stress-free. I truly appreciate their support, and they deserve recognition for their excellent work. Thank you, Charlie!
Date of experience: March 10, 2025
Reply from Brainly
Hi Paulina,
Thank you for your message. We're so happy Charlie did a great job helping you. ♥️
If you have any other questions, feel free to reach out!
AI mess
Most of the expert answers seem AI-generated, and the replies to these reviews seem automated. Some replies talk about how they don't offer refunds when the original review did not talk about refunds.
Date of experience: March 05, 2025
Reply from Brainly
Hi Brian,
All responses here are written and posted by a human. Whenever we mention our no-refund policy, it’s because we've already communicated with the user via email regarding their refund request.
If you come across expert answers that seem incorrect, please report them so our Community Managers can review them.
For any other questions, feel free to reach out by sending an email to subscriptions@brainly.com with the subject “[Trustpilot] Review.”
Best,
Brainly Team
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Cool features! But some HUGE problems...
I really like the "ask a question" feature and how it organises my exam prep BUT I absolutely hate the ads that block up almost 50% of my screen,and I think this website is a complete scam
You see,I was doing one of my assignments and all of sudden when I try to check the time,IT WAS WRONG + my computer literally froze.
But that was not because the time was wrong itself,but because MY COMPUTER WAS NOT WORKING and it had (or might have had a VIRUS)
I checked everything that may have caused it but there was nothing,only one thing (becuase I was trying it out for the first time)
BRAINLY!!!
I think it was that extension that I added to chrome...
Also reading the other reviews made me think twice about purchasing Brainly Plus
JUST TO GET RID OF THOSE ADS!!
(thanks for reading the review! im not really good at structuring one but yeah this is pretty much all I have to say right now...)
Date of experience: February 24, 2025
Reply from Brainly
Hello Sanika,
This shouldn't be happening! Please send a screenshot of the error/bug message along with a brief description to contact@brainly.com with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
I have canceled this subscription once…
I have canceled this subscription once and here I am a year later being charged again. No one in my house has a Brainly subscription! Do not give this company your Credit Card info. They are thieves.
Date of experience: February 21, 2025
Reply from Brainly
Hello Dana,
Thank you for your review.
The payment details provided to our Support allowed us to locate the Brainly account with an active subscription under audrey29**** linked to audreylikespand****@gmail.com.
Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds.
We went ahead and canceled the subscription on account audrey29*****. It means that the subscription will remain active until 02/14/2026, but you will not be charged again.
If you have any questions or need further assistance, please don’t hesitate to reach out by sending us an email at contact@brainly.com with the subject line “[Trustpilot] Review”. We’re here to help you make the most of Brainly moving forward.
Don't pay for this, it is useless and unhelpful.
Brainly completely restricts access to a LOT of answers, forcing you to sign up for a subscription that I will not be using in the oncoming years. Yes, I have been able to get answers, and verify that I'm correct, or see what I messed up on, but that doesn't fix the underlying issue of refusing customers basic features, just because they didn't pay. I had to sign up and make an account to," get access to all answers", but then it lied, and now is trying to make me subscribe for 'all answers". False advertisement? Probably.
Update: What a load of bull. You are allowed one answer per day for free. ONE. That is not fair, in any regards. If you wanna glorify your company, at least be truthful about it, instead of giving a very vague, and pathetic response. How about, instead of dangling a carrot over our heads, you actually live up to being an educational website, and put money in the back of your heads. You will survive, I promise.
Date of experience: January 12, 2025
Reply from Brainly
Hello, and thanks for your message.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.
While there may be interruptions and limits to the number of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.
If you have any other questions, feel free to ask.
Cheers,
Brainly Team
Do not even consider using this app
Do not even consider using this app, they lure you into making an account, and then you can simply not see the answer, unless you buy their paid plan, 7 days free tho, but still useless, garbage, dirty, filthy company:)
Date of experience: January 12, 2025
Reply from Brainly
Hello Tim,
Thanks for your message.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.
While there may be interruptions and limits to the number of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.
If you have any other questions, feel free to ask.
Cheers,
Brainly Team
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Another user completely disheartened by…
Another user completely disheartened by how they handled my cancellation— Essentially charging Me for an additional year after canceling at the year prior. Bad customer service, impossible to reach anybody, everything that everybody else is staying here. I agree that good can only come from staying far away from Brainly.
Date of experience: January 03, 2025
Reply from Brainly
Hello Bridget,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Trustpilot] Review”.
Cheers,
Brainly Team
No way to cancel subscription
I have attempted to cancel my subscription numerous times and yet I continue to get charged monthly with no response to my e-mails. It has been over 6 months. It is pathetic that I have to put a stop payment through my bank. You have no customer service number, don't respond to e-mails, and obviously ignore attempts to cancel subscriptions. I used to recommend your app to others; now I feel bad for doing so.
Just sickening!
Date of experience: January 05, 2025
Reply from Brainly
Hello Valerie,
Thank you for contacting us.
In our system, there's only one email from vjdavi***@gmail.com, sent on January 6th. There's no previous communication from that email.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Trustpilot] Review”.
Cheers,
Brainly Team
I was charged for a yearly subscription…
I was charged for a yearly subscription without previous notice. I opted out for a free trial and 7 days later they charged my card. They claim they have sent me a reminder, which I never received. They refused my request for a refund and I am furious! I will never recommend this website to anyone!!!
Date of experience: December 30, 2024
Reply from Brainly
Hello Martina,
Thank you for contacting us.
We’d like to inform you that we will not process your refund request, and attached to the email sent to you on January 6th, we sent you the proof that the reminders were sent and opened.
The first reminder was sent on Dec 23rd, and opened by you on the same day, and the other reminder was sent on Dec 29th, and opened by you on Dec 30th, before the charges were made on the same day.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Best,
Brainly Team
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