Contact CheckFreeScore Customer Service
CheckFreeScore Phone Numbers and Emails
Toll-Free Number:
-
(855) 504-5868
Customer Service:
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(855) 506-9167
CheckFreeScore Emails:
Contact Information
CheckFreeScore Website:
CheckFreeScore Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (EST):
Monday - Friday: 9:00am - 9:00pm
Saturday: 9:00am - 4:00pm
Sunday: 1:00pm - 6:00pm
CheckFreeScore Customer Service Reviews
A scam. Poor service and practices. You cant communicate with anyone however they can take your money from your bank account
Very poor customer service with this company,, no clear explanation of the issue I was having, I do not recommend this
They are not up front about the service they provide or how much they charge you or the fact that you are signing up for a free trial membership that is going to then charge you monthly! When asking for a refund because you have no clue you have been signed up for a monthly membership costing 40$ a month and never even heard of them, they simply state that you are at fault because of one of several possible reasons, that you weren't aware of terms and conditions (which you wouldn't be when you were never intentionally signing on for their service to begin with), you forgot that you made the membership account or that you needed to cancel it after the free trial 7 days was up, (although I'm guessing most of us would remember after speaking with them for a few minutes having jogged our memories) or you simply aren't being truthful (yes they basically called me a liar.) They would rather make you feel completely at fault or untruthful, or forgetful to keep that 40$ rather than listen to the fact that you were simply filling out a loan application and had a requirement to check and provide your credit score in which these *** pop up requiring you to make an account and provide your debit card info even though they claim to be free and then charge you 40$ after 7 days.
You only find out they're not even part of the loan application AFTER you see your bank statement and call to get your money refunded and they explain what they are and completely rudely refuse to refund you.
They're crooks! Awful, non caring money hungry theifs!
Ive been waiting on my refund since June. They sent me two emails stating to update my banking info or call Check FreeScore to confirm my address so I did that then a customer service representative told me that they mailed the check out to me.
So when I did call they told me the check had already been mailed. It takes ten to twenty one days.
Still haven't got anything. Poor service.
How Good is CheckFreeScore's Customer Service?
Summary of CheckFreeScore Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CheckFreeScore?
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel subscription and refund my money”
- “Cancel subscription and refund”
Payments and Charges Question:
- “Fraudulent charges”
- “Unauthorized charge”
- “Debit call”
Refund Question:
- “Want my money back!!”
- “Refund”
- “Refund and close my account”
Account Question:
- “I want them to stop my subscription”
- “Reason for closing this account is, to let know that on February 26,2024 you took the sum of $16.95 from my account,March 3,2024 you took additional $39.90 from that same.Without a proper arrangement or discussion.”
- “Login issues”
Cards Question:
- “Y'all took money off my card without me knowing and I need y'all to put it back on there”
- “They took money off my card”
- “Charging my card when it should not.”
Request for Information Question:
- “Identity verification for an apartment application”
- “Verification”
- “Status”
Staff Question:
- “I don't want your service”
- “Customer service”
- “Towing service”
Return/ Replace Question:
- “Want money returned back to my account”
- “I need to change my phone number”
- “Want money returned back to my accoun and cancel”
Product/ Service Question:
- “In agreed withdrawal”
- “Broke down”
- “Membership”
Website/ Application Question:
- “I'm tried to register on your site and it says my ssn is already in use I didn't do this can you help me get this fixed so I can use your site please and thanks”
- “Site irregularities”
- “Will not let me do credit check”
Shipping and Delivery Question:
- “Get the account deleted”
- “I signed up today and paid my $1.00 for my score and got no results. If I can’t get the info refund my money”
Employment Question:
- “Checkfreesco was supposed to be free as it was for a job”
- “Payoff”
Other Question:
- “Emergency”
- “Dispute”
- “Not authorized”
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