Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

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  Nissan Motor Acceptance Company, LLC

  PO Box 660360 Dallas, TX 75266-0360

• 

  Nissan Motor Acceptance Corporation

  P.O. Box 371447 Pittsburgh, PA 15250

• 

  Nissan Motor Acceptance Corporation

  PO Box 371447 Pittsburgh, PA 15250

• 

  Infiniti Fincancial Services

  PO Box 740596 Cincinnati, OH 45274

• 

  Nissan Motor Acceptance Corp

  P O Box 34257 Saint Louis, MO 63110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan warranty service is denying a warranty claim based on lack of maintenance records even though it is still under the milage and year for warranty service.

  Business Response

  Date: 05/12/2025

  See attached. 

  Customer Answer

  Date: 05/16/2025

  I have reviewed the business response and understand that the complaint must be sent to the appropriate Nissan coorprate business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of match March I paid off my car loan; however, on 3/28 an automatic payment was sent after my account had been closed. I was told that a refund would take 21 days which was 4/25 after processing time. I then called again and was told that my refund was never initiated. The refund was initiated after calling again on 4/28 and was told it would take 48 hours to process. So I called again to check the status on 5/1 and was told the payment should have been returned to my account. No payment was received and I called again on 5/5 to check the status and have not yet heard back. It has been over a month that I have been without $236 and no one I talk to at Nissan seems to have any idea where my money is and why I havent received it yet.

  Customer Answer

  Date: 05/07/2025

  As of this morning, 5/7 the refund was posted to my bank account. The issue has been resolved. 

  Business Response

  Date: 05/15/2025

  Response attached.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 24 ********** Sl at Ft. ***** Nissan on 08/30/24. I immediately noticed that the car caused so much back pain, that I was unable to drive it. I made several attempts to contact the local dealership with no response, even contacting the owner of the dealership, with no response. Finally after several weeks, I was told there was nothing they could do, that even with less than 100 miles on the vehicle they wouldn't be able to take it back without significant negative equity and that would push our payment up several hundreds of dollars, and he didn't feel there was anything on the lot that would sit better for my back. He told me to contact Nissan Corporate, which I did, I was told they may be able to buy the vehicle back if I had a note from my doctor stating the car was what was causing the pain when I drove it. I submitted everything, received a call from a very rude employee who informed me she just thought I had buyer's remorse, and they wouldn't be able to do anything, but that I was welcome to file a BBB ************* I have found a dealership that is willing to take the car in on trade, but the Nissan corporation will not corporates since it is not a Nissan or Infiniti dealership. I'm now 8 months into a lease on a car that has less than ******************************************************************* pain for days, from my hips up to my neck. I have had 6 back surgeries, so a comfortable seat is important, and this one does not work. We have purchased over 15 different cushions and padding and none of them make a difference. To be honest, no one has ridden in the car yet that thinks the front seats are actually comfortable, they just don't have the issues as severe as I do.If Nissan is unwilling to let another dealership buyout the lease, then they need to buy back the car. They cannot expect me to go another 28 months without being able to drive, while paying 680 dollars a month to have a vehicle sit in the garage.

  Business Response

  Date: 04/30/2025

  See attached.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:  Their letter is in direct contradiction to what their customer service representatives have told us in recent calls. We were told that the vehicle could be sold, as long as the dealer had the wire transfer in our name or it was done through a Nissan dealership.  

  I've come to understand that Nissan is failing as a company based on horrible customer service, poor quality vehicles and unethical dealerships, and employees. 

  While I know nothing will be accomplished, I at least relish the prospect of them going under.

  Business Response

  Date: 05/13/2025

  See attached.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I saw an advert of a vehicle under *****. I made a call and the dealer agreed that further discount would be offered. When I went in I discovered that the vehicle had a damage that was not reported. A case was made for a more expensive car and I was told discount would be offered to match my price. Discount was not offered, price was NOT matched and insistence that the cycle should be ***** months was changed to ***** months without my consent.I returned the vehicle claiming the Lemon Law due to unreported damage. I was told it will be fixed and it was never fixed and return was declined... I discovered they garnished the rate and added a package I never signed up for... I kept communicating and they threatened me with a law suit. All attempts to resolve it with NMAC led to more threats.For the package I never signed up for rather than cancelling they returned money to me. Which was fraudulent.I travelled out of the country for three months and sent in a lump payment and letter before then. I returned and promptly made ********** my shock, my vehicle was stolen. After Police got involved I realised this company had authorised pick up with no notice, call or email to me. My belongings, medications, money, identification etc are in the vehicle. Rather than refer me, this company has given me a run around.I only technically owe one month since the lump sum covers two months plus. I offered payment plan but it was declined and I was threatened to pay in 10 days.There was a recall on this vehicle that was ignored and seat caused me back ache.. NONE of this was address.Picking up the vehicle at will in spite of all the dishonesty shows absolute lack of integrity and condescension. I need my personal belongings in the vehicle, the lump sum of $1000 which they insist was applied to principal and any overage on the real cost for this vehicle. Also for the reason of lemon law, I ask that at least 50% of payments be refunded. Email is preferred.

  Business Response

  Date: 05/07/2025

  See attached.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nmac is affiliated with HGregg Nissan I cancelled warranties due to a loss of vehicle NMac and HGregg Nissan delayed the process by not submitting warranty contracts to my gap insurance due to there delay and negligence NMac send an amount of ******** to collections when I have gap insurance and all amounts should be covered now ********* collection agency is harassing me for payment which I dont owe

  Business Response

  Date: 04/29/2025

  Response attached.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an EV through Nissan in June of '24. The vehicle has been in the shop for about 5 months of the lease. The car has never worked properly for more than a 6 week period. Nissan will not provide me with a new vehicle or pay me back for the money I've spent on a car I can't drive.

  Business Response

  Date: 04/29/2025

  Response attached.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NMAC: Financed the 2017 Nissan Versa. The vechicle had been repossessed and sold for ***** in 2017 in the same month of repossession. As of today 04/14/2025, vehicle has depreciated for *****. The collection is still on my credit report after 7 years and I have recently disputes with NMAC Collections and the Finance Team has stated the collection started in 2021 and I will still have to pay aleast 5000 and I have a had a hardship and it is hiring my credit score. I would like the BBB to legally pursue the US Laws for consumers. Thank you!

  Business Response

  Date: 04/16/2025

  Response attached.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. NMAC ACCOUNT no.: ************* DATE OPEN: 04/29/2016 BALANCE: $0.00

  Business Response

  Date: 04/08/2025

  See attached.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Nissan Motor regarding an unauthorized account that has been reported on my credit report. The account number is ***************, which was allegedly opened on 12/13/2021 with a high credit limit of $32,290. However, I have no knowledge of this account and did not authorize its opening.Upon reviewing my credit report, I found this account listed as a negative item, which is unfairly impacting my credit score and financial health. I strongly believe that this account was opened without my consent and that I have never entered into any agreement or transaction with Nissan Motor. This situation appears to be either a case of identity theft or a clerical error, and it is causing significant harm to my credit standing.I respectfully request the immediate and permanent removal of this unauthorized account from my credit report. I also request that Nissan Motor provide any evidence that I authorized the opening of this account. If such evidence cannot be provided, I expect this account to be deleted from my credit file.The negative impact this account has on my credit score is causing me undue stress, and I seek prompt resolution of this issue. I kindly ask that this matter be handled urgently to prevent any further damage to my credit history.

  Business Response

  Date: 04/07/2025

  See attached.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ********************** NAME: INFINITI FIN ACCT #: ***. ***************** $23,615.00/$57,430.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 04/07/2025

  Response attached.