ComplaintsforNissan Motor Acceptance Company, LLC
Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/19/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
My car was repossessed and I have been trying to contact the department that handles car repossessions so that I can pay the amount to get my car back but I am left on hold for hours. No one ever answers the phone. The automatic response keeps saying "we are currently experiencing high call volumes all of the representatives are busy assisting other customers." I am very upset as I am trying to pay what I need to pay to get my car back and no one is answering the phone.Business response
03/04/2024
Response attached.Initial Complaint
02/15/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
My wife ************************* and I have been since June of last year. In November 2023. Nissan bought our 2019 Rouge back as part of a lemon law as they were unable to repair the vehicle for almost 4 months. We received a refund check dated November 29, 2023. When we took the check to our bank they were not able to deposit as Nissan had not released the funds for the check. Our bank was only able to see this as we bank at the same bank the check was drawn off of otherwise we would have received fees for retuned deposit items. We contacted Nissans customer affairs and after multiple transfers were told they would stop pay the initial check and have a new one issued. As we never received the second check we were informed the check was cashed by Nissan and now we are being transferred between a vendor for Nissan and Nissan customer affairs as they say we have to talk to the other department and they will not provide an answer as how we can get this refund. We request that Nissan contact us in writing with a legally binding response.Business response
03/05/2024
Response attached.Initial Complaint
02/13/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. NISSAN-INFINITI LT ACCT #: ***********BAL. $ ******** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
02/25/2024
Please see attached responseInitial Complaint
02/13/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Resolved
On 1/11/24 NMAC sent to myself and my private bank (CapcomFCU) a lease buy out letter so I can purchase my lease. It stated that to purchase my lease I would need to have a check sent in the amount of $23,615.61 and that it includes a $300 purchase option fee. My personal bank mailed the check and said it was received by NMAC on 1/22/23. I have also confirmed with multiple representatives that the check for this exact amount was received from my bank and cashed and that everything was fine (please see ***** confirmation # email attached). I then eventually got a letter saying that my payment was short by the amount of the purchase option fee. On 2/1 I asked to speak to a supervisor and got directed to ***** at ext 3917. He said he is working on it. He said he believes I wont have to pay it (I told him if I rightfully owed it I would pay it, I just need to know where its coming from, he said he would work on it). He said I would hear back from him on 2/6. I never heard from him that day so I called him that evening. He said it will take some time, but that it seems like I wont need to pay it and eventually my account will be adjusted to close out my ************ is 2/13 and nothing has happened. I have called NMAC twice and one representative tried to connect me to ***** stating he is busy, and another said that its an inbound call center and that they cannot connect me, but can send him an email. At this time my account is still open. As this is happening I am paying my personal bank for the purchase of this lease (my new loan) and on the NMAC app it is showing the lease still open- and me owing now two payments (this is a large deal because my credit score is around 790 and if this gets reported to a credit agency I will be extremely upset, ** already having trouble sleeping). I would like to have my account closed and my lease buyout documents mailed to me (bill of sale, original vehicle title (listing leasing company as seller with their lien release).Customer response
02/14/2024
Please find attached a copy of the check that NMAC cashed in the amount they requested on the lease close out contract (which as stated on the letter INCLUDES the $300 fee). Thanks.Business response
03/05/2024
See attached responseCustomer response
03/05/2024
I have reviewed the business response and accept this resolution.Initial Complaint
02/13/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Ive had this car going on three year now its suppose to have a auto 5 year warranty the moment I got this car not even a month later it started acting up and Nissan told me I had to get a new transmission I have not been able to drive the car and its just sets it turns on but is not drivable just has a law suit settlement an the guy over the phone from Affair says thats mis information. It say they will fix the car and they are aware of these issuesBusiness response
02/26/2024
Please see attached responseInitial Complaint
02/12/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting Act. The List of accounts in the files provided has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 U.S.C 1681c. (a) (5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. 1681s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Please remove these inaccurate accounts stated in my credit report. ******* Name: NISSN INF LT ******* Nubmer: ******* Sincerely,******* ***Business response
02/27/2024
Response attached.Initial Complaint
02/11/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
In December 2018, I traded in my Nissan Lease. Everything was good and the car was accepted. Nissan neglected to close out my lease account until two months after I traded the car in. The account was paid in full and closed. Nissan reported on my credit report that I was 30 days late and then 60 days late in January 2018. But this is inaccurate. I traded the car in December 2018 and it was paid in full and the account closed. When I called the Nissan dealership, they reported that they forgot to complete the paperwork in a timely fashion. However, years later, I notice that they confirmed that this information was correct when I disputed it with the bureaus. This is a technical error that they have refused to fix. I've attached a screenshot displaying what my credit report reflects that Nissan is reporting. Also, the is a screenshot of the account that was an auto loan opened with *********** December 2018. I attest and swear that I did not have two cars in December 2018. As you can see, the new auto load starts December 2018 when I traded in my old Nissan. It was a smooth transaction and there were no complaints from me because I was able to get financing for another vehicle at the same time.Business response
02/22/2024
Please see attached response.Initial Complaint
02/09/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Resolved
In January 9, ****, ****** Nissan in *******, ** fraudulently and without consent performed (3) credit inquiries on my credit. I notified Mr. ********************** Finance Director on the day of the activity and he has failed to provide any resolution. I have filed a formal complaint with the Federal Trade Commision (report # *********) as required by law but I am stil receiving letters from Nissan Motor Acceptance about this credit inquiry that I did not authorize.Business response
02/23/2024
Response attached.Customer response
02/26/2024
I have reviewed the business responseInitial Complaint
02/09/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I contacted Infiniti Finance to have my due date changed from the 1st of the month to the 15th of the month. The agent I spoke to assured me that the revision was done and I was "good to go." I received a call from Infiniti Finance today (the 9th) asking why my payment was 8 days late. I explained what had taken place but unfortunately "there is nothing I can do sir." *** I have to wait another billing cycle in order for me to make the request again. Evidently this process takes 40 days and if there is a late payment, the request to change due date is cancelled. The agent failed to explain any of this when I originally called in. I spoke to a supervisor, and again, no help. Lousy customer service.Business response
02/23/2024
Response attached.Business response
03/06/2024
Response attached.Initial Complaint
02/06/2024
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
In 2017 I leased a Nissan rogue, from elite Nissan in *********** **********. In 2021 I returned my lease to ****** Nissan in ***********. Due to elite Nissan closing I could not return the vehicle to them. About two months later I was sent a bill for charges Including not renewing my lease with Nissan, tires, dent and the remaining of my car note. I contacted Nissan to explain to them that I had a warranty on the tires. Due to elite Nissan closing they were not able to locate that warranty. After doing my research and finding out that all of elite Nissan files were moved to Nissan of ******* where they have located my tire contract that I was paying on. The representative also stated that I was charged for not renewing my lease, she stated if I do renew my lease with Nissan they will remove that bill. I currently am leasing a 2023 Nissan rogue. So I would like to discuss these fees and charges that I have occurred.Business response
02/19/2024
Please see attached response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
709 total complaints in the last 3 years.
251 complaints closed in the last 12 months.