Business Profile

Consumer Finance Companies

Nissan Motor Acceptance Company, LLC

Headquarters

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Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

773 total complaints in the last 3 years.
303 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Nissan Motor Acceptance LLC . I do not have a contract with ************************** . They did not provide me with the original contract as I requested .
Business Response
Date: 06/04/2025
Response attached.
Business Response
Date: 06/04/2025
Response attached.
Initial Complaint
Date:05/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the 1-1/2 years I had my car financed with Nissan Motor Acceptance they have made it nearly impossible for me to make my payments. I have setup an online account and every month my password has not been accepted to the point I am now locked out of my account. For the last two months I have attempted to call and make my payment on a Saturday, they claim to offer Saturday hours. Each time I call I get a message saying they are in a department meeting. I have attempted to call them over a dozen times today and continue to get that message, for hours. The only way I can get through is when my payment is deemed late and I have to pay an additional fee. I mailed a check once and they claimed they never received it.
Business Response
Date: 05/23/2025
See attached.
Customer Answer
Date: 06/15/2025
Apparently this issue has not been fully resolved. I spoke with a representative of Nissan Motor Acceptance on 05/19 and reset my account password. As of now and just as before, I cannot login to my account using the password I set, a password that is very well known to me because I use it multiple times every day.
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was repossessed from a private, gated garage without proper notice or compliance with D.C. regulations requiring immediate MPD notification. Despite making full payments exceeding the reinstatement amount, NMAC delayed acknowledgment, restricted account access, and failed to provide written confirmation or meaningful assistance.On May 11, 2024, I discovered my vehicle missing from my apartments gated parking garage. MPD found no tow report, so it was treated as potentially stolen.On May 13, NMAC gave me CTI Towings contact info. *** claimed they notified MPD on May 11 or 12, but I couldnt confirm this. On May 15, Detective ******** ******* confirmed no report was filed, and *** had no record of the repossession (MPD Report #*********).Because *** took my vehicle from private property and failed to follow D.C. Municipal Regulation *****, I filed a complaint with ****, now assigned to Investigator ******* ***** (Ref. #TH9-R2TP2).I was behind on my account but had no notice of repossession. A $300 payment processed on May 11. On May 12, NMAC told me to pay $2,100 to recover the car. I paid $2,600 the same day via NMACs online portal a total of $2,900, $800 more than required.I was told I had to use MoneyGram because I lived in ********, though Im a longtime D.C. resident. I was never told ********* was required, and due to technical issues with the service, I paid online instead. Note: MoneyGram fees are $89, while NMACs direct payment methods cost $3 or are free. Despite this, I was locked out of my account, told my payments would take 10 days to be acknowledged, and informed I still owed $150, despite proof of full payment.Since May 11, Ive made over 20 attempts to resolve this with NMAC, but Ive only been allowed to speak with **** (ID ******** or two others, repeatedly transferred to dead numbers, promised callbacks that never came, and denied any written confirmation of my account or payments.
Business Response
Date: 05/23/2025
Response attached.
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I traded my 2023 sentra,last 6 of Vin ******, on January 3 2025. The dealer misplaced the file and didn't pay the sentra off until March 5, 2025. The dealer has accepted responsibility and mailed needed documents to nmac. NMAC reported to the credit bearus that I didn't pay my payments for February and March 2025. I called the in January and February telling them I was getting late notices on a car I no longer owned. I cannot get the agents to connect me with management. They are saying 30 days to review my complaint. I am set to close on a mortgage loan on May 30, 2025. I could lose my opportunity to buy a home because of this mistake. I have always paid my payments on time. I don't have 30 days to wait for nmac to review my complaint. Please expedite this process and correct my credit score with all 3 bureaus, for it drastically reduced it.
Business Response
Date: 05/28/2025
See attached.
Customer Answer
Date: 06/04/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had nailed a check for my car payment in the 1St of May to the states Company. I called on the tenth. Nissan stated they did not get my payment. I then decided to make an additional payment online through their app as to not have my bill payment come up late past the due date. I then received an email that a payment was applied with an account ending in 8370. My account ends in 8370. I tried numerous times to address this with them. They stated they could not cancel that online payment and I was hung up on three different times. I was on the phone with them approximately two hours. On the fourth phone call still no resolve. They stated that perhaps I originally put in the wrong account information. I explained I had the account for two years and payments have always been coming out of the account in ending in 8379. . I stated then if they could cancel that online payment because it could possibly come out of someone else's account in error. ********************** refuse to remedy this. I did go into my account in did see that they did in fact have 8370 and immediately corrected it inside their app. Still they would not cancel the online payment. Now they have me in the system as making two payment credited to my account. In actually it is one payment from my actual account ending in 8379 and one from some account ending in 8370. Which is an account that does not belong to me. I am seeking resolve for Nissan to cancel that online payment made to some unknown account. As not to cause potential grief to any person that may have an account with ********************** ending in 8370. They have refused to do so.
Customer Answer
Date: 05/14/2025
I am enclosing a screenshot of the account that was charged that is not mine. They need to straighten this out immediately
Business Response
Date: 05/19/2025
See attached.
Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter is a formal request for the validation of a debt you claim I owe, which appears on my credit report. I am disputing the validity of this account and request full verification as required under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g(b).The collection or charge-off account in question is as follows:EXPERIAN:Creditors Name: NMAC Account Number: ***************** Date Reported: 04/30/2025 Date Opened: 07/01/2018 Balance: $11,527 EQUIFAX:Creditors Name: NMAC Account Number: ***************** Date Reported: 04/01/2025 Date Opened: 07/01/2018 Balance: $11,527 TRANSUNION:Creditors Name: NMAC Account Number: ***************** Date Reported: 04/30/2025 Date Opened: 07/21/2018 Balance: $11,527 Please provide the following information to validate this debt:1.A copy of the original signed agreement or contract with the original creditor;2.A full itemized accounting of the alleged debt, including all fees, interest, and charges;3.Proof that you are legally authorized to collect this debt;4.The name and address of the original creditor;5.The chain of assignment or ownership of the debt (if applicable);6.A copy of the notice of debt as required under 15 U.S. Code 1692g(a).Until you provide this information, you must cease all collection efforts and refrain from reporting or continuing to report this debt to any credit reporting agencies, in accordance with the ******If you fail to validate this debt within 30 days, or continue to report unverifiable information to any credit bureau, you will be in violation of the ***** and I will consider filing complaints with the Consumer Financial ***************** (****), the ************************ (***), and my state attorney general.Please respond to this request in writing within 30 days of receipt.
Business Response
Date: 05/28/2025
Response attached.
Initial Complaint
Date:05/09/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nissan warranty service is denying a warranty claim based on lack of maintenance records even though it is still under the milage and year for warranty service.
Business Response
Date: 05/12/2025
See attached.
Customer Answer
Date: 05/16/2025
I have reviewed the business response and understand that the complaint must be sent to the appropriate Nissan coorprate business.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the end of match March I paid off my car loan; however, on 3/28 an automatic payment was sent after my account had been closed. I was told that a refund would take 21 days which was 4/25 after processing time. I then called again and was told that my refund was never initiated. The refund was initiated after calling again on 4/28 and was told it would take 48 hours to process. So I called again to check the status on 5/1 and was told the payment should have been returned to my account. No payment was received and I called again on 5/5 to check the status and have not yet heard back. It has been over a month that I have been without $236 and no one I talk to at Nissan seems to have any idea where my money is and why I havent received it yet.
Customer Answer
Date: 05/07/2025
As of this morning, 5/7 the refund was posted to my bank account. The issue has been resolved.
Business Response
Date: 05/15/2025
Response attached.
Initial Complaint
Date:05/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get Nissan off of my title for years!!!! Ive paid the car off and they will not send me a lien release!!! They keep giving me the run around. All I need is a lien release! I did my part and paid off my car now please hold up your end of the bargain and get off my title!
Business Response
Date: 05/13/2025
Response attached.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a 24 ********** Sl at Ft. ***** Nissan on 08/30/24. I immediately noticed that the car caused so much back pain, that I was unable to drive it. I made several attempts to contact the local dealership with no response, even contacting the owner of the dealership, with no response. Finally after several weeks, I was told there was nothing they could do, that even with less than 100 miles on the vehicle they wouldn't be able to take it back without significant negative equity and that would push our payment up several hundreds of dollars, and he didn't feel there was anything on the lot that would sit better for my back. He told me to contact Nissan Corporate, which I did, I was told they may be able to buy the vehicle back if I had a note from my doctor stating the car was what was causing the pain when I drove it. I submitted everything, received a call from a very rude employee who informed me she just thought I had buyer's remorse, and they wouldn't be able to do anything, but that I was welcome to file a BBB ************* I have found a dealership that is willing to take the car in on trade, but the Nissan corporation will not corporates since it is not a Nissan or Infiniti dealership. I'm now 8 months into a lease on a car that has less than ******************************************************************* pain for days, from my hips up to my neck. I have had 6 back surgeries, so a comfortable seat is important, and this one does not work. We have purchased over 15 different cushions and padding and none of them make a difference. To be honest, no one has ridden in the car yet that thinks the front seats are actually comfortable, they just don't have the issues as severe as I do.If Nissan is unwilling to let another dealership buyout the lease, then they need to buy back the car. They cannot expect me to go another 28 months without being able to drive, while paying 680 dollars a month to have a vehicle sit in the garage.
Business Response
Date: 04/30/2025
See attached.
Customer Answer
Date: 05/06/2025
I am rejecting this response because: Their letter is in direct contradiction to what their customer service representatives have told us in recent calls. We were told that the vehicle could be sold, as long as the dealer had the wire transfer in our name or it was done through a Nissan dealership.
I've come to understand that Nissan is failing as a company based on horrible customer service, poor quality vehicles and unethical dealerships, and employees.
While I know nothing will be accomplished, I at least relish the prospect of them going under.
Business Response
Date: 05/13/2025
See attached.

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Nissan Motor Acceptance Company, LLC is NOT a BBB Accredited Business.