Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nissan Motor Acceptance Company, LLC

  PO Box 660360 Dallas, TX 75266-0360

• 

  Nissan Motor Acceptance Company, LLC

  8900 Freeport Pkwy Irving, TX 75063-2438

• 

  Infiniti Fincancial Services

  PO Box 740596 Cincinnati, OH 45274

• 

  Nissan Motor Acceptance Corp

  P O Box 34257 Saint Louis, MO 63110

• 

  Nissan Motor Acceptance Corp.

  11225 N. 28th Drive #C-103 Phoenix, AZ 85029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my 2023 sentra,last 6 of Vin ******, on January 3 2025. The dealer misplaced the file and didn't pay the sentra off until March 5, 2025. The dealer has accepted responsibility and mailed needed documents to nmac. NMAC reported to the credit bearus that I didn't pay my payments for February and March 2025. I called the in January and February telling them I was getting late notices on a car I no longer owned. I cannot get the agents to connect me with management. They are saying 30 days to review my complaint. I am set to close on a mortgage loan on May 30, 2025. I could lose my opportunity to buy a home because of this mistake. I have always paid my payments on time. I don't have 30 days to wait for nmac to review my complaint. Please expedite this process and correct my credit score with all 3 bureaus, for it drastically reduced it.

  Business Response

  Date: 05/28/2025

  See attached.

  Customer Answer

  Date: 06/04/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had nailed a check for my car payment in the 1St of May to the states Company. I called on the tenth. Nissan stated they did not get my payment. I then decided to make an additional payment online through their app as to not have my bill payment come up late past the due date. I then received an email that a payment was applied with an account ending in 8370. My account ends in 8370. I tried numerous times to address this with them. They stated they could not cancel that online payment and I was hung up on three different times. I was on the phone with them approximately two hours. On the fourth phone call still no resolve. They stated that perhaps I originally put in the wrong account information. I explained I had the account for two years and payments have always been coming out of the account in ending in 8379. . I stated then if they could cancel that online payment because it could possibly come out of someone else's account in error. ********************** refuse to remedy this. I did go into my account in did see that they did in fact have 8370 and immediately corrected it inside their app. Still they would not cancel the online payment. Now they have me in the system as making two payment credited to my account. In actually it is one payment from my actual account ending in 8379 and one from some account ending in 8370. Which is an account that does not belong to me. I am seeking resolve for Nissan to cancel that online payment made to some unknown account. As not to cause potential grief to any person that may have an account with ********************** ending in 8370. They have refused to do so.

  Customer Answer

  Date: 05/14/2025

  I am enclosing a screenshot of the account that was charged that is not mine. They need to straighten this out immediately 

  Business Response

  Date: 05/19/2025

  See attached.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan warranty service is denying a warranty claim based on lack of maintenance records even though it is still under the milage and year for warranty service.

  Business Response

  Date: 05/12/2025

  See attached. 

  Customer Answer

  Date: 05/16/2025

  I have reviewed the business response and understand that the complaint must be sent to the appropriate Nissan coorprate business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware is Nissan! We bought a Nissan Aryia EV and within weeks it had issues. We have had multiple EVs in past with no issue but this car has been nothing but issues. All software related, but will not charge at most places, many bugs in the car like reverse does not always work unless car is powered down, charge port locks all the time, the dash flashes, populates incorrect speeds on dash. We contacted Nissan and they are unwilling to help. They suggested buying their adapter and using at home which could damage the battery. Terrible service and lack of response from them. What a horrible experience. Please do not buy a Nissan!!

  Business Response

  Date: 05/12/2025

  See attached.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of match March I paid off my car loan; however, on 3/28 an automatic payment was sent after my account had been closed. I was told that a refund would take 21 days which was 4/25 after processing time. I then called again and was told that my refund was never initiated. The refund was initiated after calling again on 4/28 and was told it would take 48 hours to process. So I called again to check the status on 5/1 and was told the payment should have been returned to my account. No payment was received and I called again on 5/5 to check the status and have not yet heard back. It has been over a month that I have been without $236 and no one I talk to at Nissan seems to have any idea where my money is and why I havent received it yet.

  Customer Answer

  Date: 05/07/2025

  As of this morning, 5/7 the refund was posted to my bank account. The issue has been resolved. 

  Business Response

  Date: 05/15/2025

  Response attached.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get Nissan off of my title for years!!!! Ive paid the car off and they will not send me a lien release!!! They keep giving me the run around. All I need is a lien release! I did my part and paid off my car now please hold up your end of the bargain and get off my title!

  Business Response

  Date: 05/13/2025

  Response attached.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 24 ********** Sl at Ft. ***** Nissan on 08/30/24. I immediately noticed that the car caused so much back pain, that I was unable to drive it. I made several attempts to contact the local dealership with no response, even contacting the owner of the dealership, with no response. Finally after several weeks, I was told there was nothing they could do, that even with less than 100 miles on the vehicle they wouldn't be able to take it back without significant negative equity and that would push our payment up several hundreds of dollars, and he didn't feel there was anything on the lot that would sit better for my back. He told me to contact Nissan Corporate, which I did, I was told they may be able to buy the vehicle back if I had a note from my doctor stating the car was what was causing the pain when I drove it. I submitted everything, received a call from a very rude employee who informed me she just thought I had buyer's remorse, and they wouldn't be able to do anything, but that I was welcome to file a BBB ************* I have found a dealership that is willing to take the car in on trade, but the Nissan corporation will not corporates since it is not a Nissan or Infiniti dealership. I'm now 8 months into a lease on a car that has less than ******************************************************************* pain for days, from my hips up to my neck. I have had 6 back surgeries, so a comfortable seat is important, and this one does not work. We have purchased over 15 different cushions and padding and none of them make a difference. To be honest, no one has ridden in the car yet that thinks the front seats are actually comfortable, they just don't have the issues as severe as I do.If Nissan is unwilling to let another dealership buyout the lease, then they need to buy back the car. They cannot expect me to go another 28 months without being able to drive, while paying 680 dollars a month to have a vehicle sit in the garage.

  Business Response

  Date: 04/30/2025

  See attached.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:  Their letter is in direct contradiction to what their customer service representatives have told us in recent calls. We were told that the vehicle could be sold, as long as the dealer had the wire transfer in our name or it was done through a Nissan dealership.  

  I've come to understand that Nissan is failing as a company based on horrible customer service, poor quality vehicles and unethical dealerships, and employees. 

  While I know nothing will be accomplished, I at least relish the prospect of them going under.

  Business Response

  Date: 05/13/2025

  See attached.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I saw an advert of a vehicle under *****. I made a call and the dealer agreed that further discount would be offered. When I went in I discovered that the vehicle had a damage that was not reported. A case was made for a more expensive car and I was told discount would be offered to match my price. Discount was not offered, price was NOT matched and insistence that the cycle should be ***** months was changed to ***** months without my consent.I returned the vehicle claiming the Lemon Law due to unreported damage. I was told it will be fixed and it was never fixed and return was declined... I discovered they garnished the rate and added a package I never signed up for... I kept communicating and they threatened me with a law suit. All attempts to resolve it with NMAC led to more threats.For the package I never signed up for rather than cancelling they returned money to me. Which was fraudulent.I travelled out of the country for three months and sent in a lump payment and letter before then. I returned and promptly made ********** my shock, my vehicle was stolen. After Police got involved I realised this company had authorised pick up with no notice, call or email to me. My belongings, medications, money, identification etc are in the vehicle. Rather than refer me, this company has given me a run around.I only technically owe one month since the lump sum covers two months plus. I offered payment plan but it was declined and I was threatened to pay in 10 days.There was a recall on this vehicle that was ignored and seat caused me back ache.. NONE of this was address.Picking up the vehicle at will in spite of all the dishonesty shows absolute lack of integrity and condescension. I need my personal belongings in the vehicle, the lump sum of $1000 which they insist was applied to principal and any overage on the real cost for this vehicle. Also for the reason of lemon law, I ask that at least 50% of payments be refunded. Email is preferred.

  Business Response

  Date: 05/07/2025

  See attached.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nmac is affiliated with HGregg Nissan I cancelled warranties due to a loss of vehicle NMac and HGregg Nissan delayed the process by not submitting warranty contracts to my gap insurance due to there delay and negligence NMac send an amount of ******** to collections when I have gap insurance and all amounts should be covered now ********* collection agency is harassing me for payment which I dont owe

  Business Response

  Date: 04/29/2025

  Response attached.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an EV through Nissan in June of '24. The vehicle has been in the shop for about 5 months of the lease. The car has never worked properly for more than a 6 week period. Nissan will not provide me with a new vehicle or pay me back for the money I've spent on a car I can't drive.

  Business Response

  Date: 04/29/2025

  Response attached.