ComplaintsforDentalPlans.com, Inc.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company call so many times this girl ****** made me a renewal of a plan from aetna that is a totally scma is not really accepted by my dentis this is really a Scam anypoe else dont get rob

  Business response

  04/23/2024

  Hello,

  Thank you for contacting the ** Consumer Relations Team about this matter. Please give us the opportunity to speak with the member regarding the issue.
  
  Thanks,
  

  Consumer Relations Department,

  www.DentalPlans.com

  Business response

  04/23/2024

  Hello,

  We are unable yo locate an account profile for ***************************. If possible, please provide me with a Member ID number so  that we can assist you further.

  Thanks,

  Consumer Relations Department,

  www.DentalPlans.com

   

• Initial Complaint

  04/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This was purchased on Feb 22. When I purchased this I was under the impression that I was getting a dental plan. The advertising is misleading and I bought some kind of membership that discounts health services. I have no need for this because I have healthy teeth. I called to cancel the first time on April 8th and they made no exception to their 30-day money-back guarantee. I asked to be escalated to a manager and they refused to transfer me. They said they would get back to me when they were available. This was frustrating because I was misled by advertising. I would like a refund for a service they provide that I have not used nor will I ever use in the future. This company is completely unfair to not provide refunds for people who realize they bought something that has zero use to them and under misleading advertising. I am complaining that they falsely advertise and take advantage of people by offering no exceptions to their refund policy. This is BAD business. I would also add that the customer service is not professional. Both representatives did not listen to my request and they tried to manipulate me saying that I will or could use their membership even after you have stated I would never have use for the membership. Please refund MY money I feel wrongfully robbed and misled.

  Business response

  04/10/2024

  Hello,

  Thank you for contacting the ** Consumer Relations Team about this matter. We offer a 30-day money-back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com.
  After 30 days of initial purchase, the DentalPlans.com Refund Policy is as follows: A member is eligible to receive a pro-rated refund only if DentalPlans.com cancels their membership with one of its networks for any reasonor if the fee schedule of the plan you have selected is not honored by at least one participating general dentistry provider in your vicinity. If your plan auto-renews: Within the first 60 days of the auto-renewal date, we offer a full refund of the plan price, less the $20 processing fee.
  
  DentalPlans.com offer Savings and Insurance products. The savings plans are our  most popular product and is  primarily advertised on the site along with  Insurance plans, and other ancillary benefits. I have included our landing page, the member's plan, and the other options. We are willing to offer the full amount of the plan price minus the non refundable process fee of $20.00. The member has been refunded $115.96 as of 4/10/2024. Please feel free to contact the *********** Team should you have any other concerns.
  
  Thanks,
  
  Consumer Relations Team,
  www.DentalPlans.com

  Customer response

  04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,I got a brochure from DentalPlans.com in my mail regarding save 10-60% on most dental procedures. I contacted them and talked to the sales person of Dental Plans. She told me that my dentist accepts this plan and will give me discount on my dental procedures. I got an appointment from my dentist. I showed the receptionist the card they had issued me. The receptionist told me that they don't accept this plan and this is not an insurance. So, I got the services from my dentist because I thought if it is not done today. The will put me in a long waiting list. They had issued me an ID on March 07, 2024 (I had called them on March 06,2024 to get membership) The brochure said that it has a 30-Day Money Back Guarantee. I called the number (in the evening of April 05, 2024) on my ID card. On the card it says, "Contact us Monday-Friday 8:30 am - 8 PM EST". ***** picked up the phone on April 05 and told me that cancellation department closes @ 5:30 pm and is closed, so call them on Monday. When I called them on Monday and talked to ****** he told me that more than 30 days have passed so we will not refund you and that I did not call on Friday because it is not in their records. I would have called them before 5:30 pm on Friday, but the information on the Membership card was misleading, it said it is open till 8PM EST. I am attaching a copy of the membership card as an evidence. The representative told me that their system is perfect and records each and every call. I told him that your system is not perfect as you guys issued me an ID with someones name and I had to call your company to make this correction, but ****** tried to convince me that it was not issued by them. I am also attaching a copy of the wrong ID card issued to me as an evidence.I just want them to refund me my money as I did not get any discount from my dentist and that is what I was told when I had called them to get membership.

  Business response

  04/10/2024

  Hello,
  Thank you for contacting the ** Consumer Relations Team about this matter. There is a thirty day clause that states that the member should  cancel with in thirty days of purchase to receive a full refund. The email that was received has a mock card  displayed and it provides instructions on how to access the Member's area to retrieve the actual card and other pertinent information. On 3/11/2024  ************ was added to the profile per member's request. We have reached out to the office and  reconfirmed with ***** that they are still accepting the plans. If you are still interested in cancelling the plan please have the Primary member call and an Agent will be more than happy to assist you.

  
  Thanks,

  Consumer Relations Team

  www.DentalPlans.com

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received notice from this company that they were going to auto-renew my policy. I did not opt in for any such service. When I went to their website, I noticed they had stored my credit card information without my permission. I have spoken to two different reps in the past two weeks asking them to remove my credit card information because their website does not allow me to do it myself. Both times they promised me that they would remove my credit card information, but it is still being stored on their website. I would like my credit card information REMOVED. I feel this behavior is highly unethical.

  Business response

  04/01/2024

  Hello,

  Thank you for contacting the ** Consumer Relations Team about this matter.  We have contacted the member and the matter has been resolved.

  Regards,

  Consumer Relations Department,

  www.DentalPlans.com

  
  

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Baca

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a decaying tooth that needs extraction. I searched online for dental insurance and DentalPlan.com presented several dental plans. I selected AetnaPlus. The plan was approximately $174.00 but with the code it was $159.96per year. They took my credit card payment and told me they would email me an identification card. They did not email me an ID card. I tried calling several times and got a voicemail, even though according to the voicemail messages I was calling during business hours. I believe they are a scam.

  Business response

  01/23/2024

  Hello.
  
  Thank you for contacting the ** Consumer Relations Team. Please give us the opportunity to speak with the member regarding the issue.
  
  Thanks,
  
  Consumer Relations Team,
  www.DentalPlans.com

   

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am the *** for ***************************** who the account was with. We declined to renew our policy on 12/6/23 which was confirmed by DentalPlans.com in an email. However, they ignored our request and renewed our policy anyway on the same date. I again requested cancellation on 01/03/24. They have acknowledged that but are saying it could take up to 20 days to receive a refund. Nonsense! We should never have been charged in the first place. We want the refund immediately and have disputed the transaction with our credit card company.

  Business response

  01/23/2024

  Hello.
  
  Thank you for contacting the ** Consumer Relations Team regarding this matter. The member was issued a full refund on 01/03/2024. Please feel free to contact the  Consumer Relations Team at ************** should you need further assistance.

  
  
  Thanks,

  Consumer Relations Team,

  www.DentalPlans.com

  
  

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, it should be noted that they ignored my original request to cancel and that I do not want them to continue sending me marketing materials.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We changed our policy with Dental Plans when *********** changed companies. Shortly after committing to the new policy, we moved to VA.to spend time with our mother who was dying. Shortly after arriving my spouse ended up needing an emergency surgery. I was jumping between 2 different hospitals several times a day and wasn't paying attention to my emails.Our policy renewed on 4/23/23. I tried calling twice but the time on hold was extensive with no option for a call back, so I sent an email on 6/5/23 requesting that they cancel our renewal since we were no longer using that dentist and were no longer in the same city. They did not respond. When I finally did reach someone by phone, they told me I had exceeded the time limit for cancelling. I tried to explain why it wasn't addressed in a timely manner, but they were rude and dismissive. They kept trying to switch our policy to VA but at the time it was the last thing on my mind.We had used Dentalplans,com for several years. One would think they might have been a bit more accommodating. And since I sent an email, they had the ability to respond. But all I heard were crickets.

  Business response

  12/12/2023

  Hello,

  Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and a fair resolution has been reached.
  
  Thanks,
  Consumer Relations Department,

  www.DentalPlans.com

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Re Dentalplans Cigna Access #********* ************************* The billing office of a so-called participating dentist (********************** of ******* **) is refusing to honor contracted rates and Dentalplans.com has been unable to resolve the situation after almost a year of communications. We are still owed $429 for procedures as detailed below and in attachments:8/4/22 and 1/6/23 - D0364 billed twice at $295 instead of $210 for net difference of $170 9/2/22 - D7953 billed at $495 instead of $249 for difference of $246 1/6/23 - D6010 billed at $1750 instead of $1521 for difference of $229 Total $645 - $216 adjustment check received from Exclusively Endodontics on 1.25.23 for a remaining dispute of $429. Our many emails and actions are attached below. We have also had several phone calls with Dentalplans representatives - understanding, patient, but never a resolution.

  Business response

  11/30/2023

  Hello,
  Thank you for contacting the ** Consumer Relations Team.   On 5/1/2023, a billing inquiry was launched alleging overcharges for dental services.    According to the Office Manager at Exclusively Endodontics, they were under the misconception that the member was covered by their previous insurance provider  hence the difference in dental fees.  On 10/18/2023, we finally obtained a settlement in which the member was to meet with ****** (Office Staff) and she would recalculate the costs so that they would aligned with the member's current dental savings plan. Upon ******** request the member was to go by the office and obtain the refund. On 11/2/2023, the member responded via email to let us know that he was unable to contact *************  We made another request on November 3, 2023, and on November 28, 2023, we received word that ****** was processing the refund at that time, but they couldn't provide a certain timeframe due to technical difficulties. The member may inquire about his refund once more by contacting ****** directly .  If you have any more questions, don't hesitate to call the ** Consumer Relations Team  at **************.
  Regards,

  ** Consumer Relations

  www.DentalPlans.com

  
  

  Customer response

  12/21/2023

  The issue has been resolved - than you!

  Customer response

  12/21/2023

  Please update status to resolved.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November 11, 2023, I renewed my dental savings plan. My original plan was not set to expire until 02/04/224. I opted to renew, because I want to lock in this year's rates. I was afraid that if I waited, the rates would increase. On Monday, November 13, 2023, I had a dental appointment. I had issues at the dentist with my savings plan. When I renewed, rather than starting the renewal on 2/5/2024, they decided to begin the plan on 11/14/24. This became an issue at the dentist. They wanted me to pay full price for services. If I would have canceled because of this company's mistake, the dentist would have charged me a $55 cancellation fee. After a lot of yelling and arguing at the dental office, I had them agree to take my old card that was, according to the card still valid. However, when the dental office put my information in the system, it showed that I was not covered until 11/14/24. I am tired of dealing with incompetence at dental plans.com. I could not make them understand that the new plan needed to begin at the expiration of the old one. They claim that a renewal takes several days to activate. Then they claimed to have done some sort of emergency activation. I still have not received a phone call from a US based supervisor. This company is located in *******. I expect ** based customer service, not ******************. No one there has a clue as to what is going on. I want proof that I am not going to receive a bill in the mail from my dentist. I also want this issue resolved so it does not happen again.

  Business response

  11/30/2023

   

  Thank you for contacting the ** Consumer Relations team regarding this matter.
  On November 15, 2023, a Supervisor from our South ******* headquarters contacted ****************; however, they were unsuccessful; we left a message regarding his concern via voicemail.    Please be advised that we have scheduled another Supervisor call for today to rectify this matter. 
   Thank you,
  Consumer Relations Team 

  www.DentalPlans.com

  Customer response

  12/01/2023

   
  Complaint: 20884857
  

  I finally was able to get a response from a ** based Supervisor. I called many times, and each time, I was unable to contact a ** based supervisor. I had three messages on my machine from the company. Each time I called, I got ***************. They were always unable to transfer me or connect me to a US supervisor. I finally received a response from ***************. We were able to talk. I am waiting for a return call from her on Monday, Dec. 4th.
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business response

  12/04/2023

  Hello 
  A Supervisor from our team has contacted **************** about his grievance and has provided him with direct contact information should he require additional support.
  Regards,
  Consumer Relations Team,

  www.DentalPlans.com

  Customer response

  12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Had automatic renewal of Dental plan on August 17, 2023. Found out on October 31, 2023 my dentist no longer accepts this discount program. Cigna plan will not refund my balance of ten months.

  Business response

  11/05/2023

  Hello.
  
  Thank you for reaching out to the ** Consumer Relations Team about this issue. This matter has been resolved per the member's request.
  
  Thanks,
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩