Zego Reviews & Product Details

How easy it is to use even with all the features offered. The digital tools offered improves data access, collaboration and revenue, but if you get stuck Customer support is always available and always helpful and friendly Review collected by and hosted on G2.com.

There are some months with a delay when residents receive their bill and the charges are not current because the statement was sent out prior to the resident making a payment, which is not at the fault of zego. as an example, residents will make at payment at 10 am then receive their statement that afternoon by 2pm and complain of their payment not reflecting

I understand in this state it is mandatory to ensure residents receive statements however, it causes more unnecessary issues Review collected by and hosted on G2.com.

An amazing product offering customers the time-saving ability to make payments & manage their accounts online. It works seamlessly with Rent Manager & allows payments to be processed in-house as well, for those customers that prefer talking to a person, or aren’t as comfortable with online technology. Customer support is always fast & helpful, when needed. And new products & features are being offered all the time. Review collected by and hosted on G2.com.

There’s not much to dislike. There have been a few instances of payments showing as being declined because of an error, but then a customer will call back later with evidence that the payment did go through. But Zego has always been fast & helpful in tracking the payment down & getting it refunded in a timely manner. Review collected by and hosted on G2.com.

We use Zego mobile doorman at the property I am at and it's great to remove the burden of manually scheduling clubroom reservations, guest suites, and other items. allowing residents to self-schedule items while still being able to track which charges we need to apply for rooms makes it an easier process.

Making it so that there was only 1 mobile doorman in the app store, instead of different companies' "versions" makes it easy to integrate with our Yardi system and not struggle to log in. Review collected by and hosted on G2.com.

We had to turn on "request to reserve" because we weren't receiving notifications of reservations being made, which meant we didn't know when to apply charges for rooms and whatnot. It seems like now residents are having trouble making any reservations, which is putting the burden back on the already small onsite team.

There has been an increase in difficulties with logging into the portal, which requires IT tickets. The turn-around time has not been the quickest, which is needed in a high-demand environment like property management. Review collected by and hosted on G2.com.

I appreciate that the utility billing is handled by Zego so I do not have to add it to my list of many things to do! They have very good response time to questions/issues. Review collected by and hosted on G2.com.

It has created a little confusion with residents. The onboarding process for me personally went well, but it would have helped to have some onboarding information that was presented to residents. Some of them are still confused why they receive what they perceive to be a paper bill when it's just their statement as the payments are integrated into our property management software. Review collected by and hosted on G2.com.

Easy to read graphs and charts within Zego that allow to me to better keep track of my residents utility usages. Being able to reach out via chat right there on the website is also amazing. Review collected by and hosted on G2.com.

So far I like everything about Zegos program that I have had a chance to get into. I look forward to making my way thru all that Zego offers Review collected by and hosted on G2.com.

I love the way it allows for online payments and less hassle with the checks or money orders. With Zego it's just a click away and you paid your rent simple as that, Review collected by and hosted on G2.com.

You have to call them first to get account number for you to setup the online account. Review collected by and hosted on G2.com.

Zego is integrated with our Rent Manager software so there is not conflicting information for resident billings or payments. Zego is easy to use and the how to videos have helped our community managers to learn a little bit at a time.......learn the feature, implement in everyday real life situations, then go back to learn more! Review collected by and hosted on G2.com.

I have not come across anything negative with the Zego suite. Review collected by and hosted on G2.com.

I love how quickly we get NSF information! Review collected by and hosted on G2.com.

Unfortunately when residents use Zego through their checking account, we do have several that do NSF every month because the resident assumes once they enter their information for payment, its a done deal. What they don't realize is it takes as long as processing a check would to clear, thus resulting sometimes in NSFs. Review collected by and hosted on G2.com.

The integration between Zego and Rent Manager is a game changer when it comes to tenant payments. We have a high volume of units, and the tenant web access portal/Zego integration has saved us so much time processing physical check payments. Even the specific scanner to process any checks directly into a tenant ledger/record has contributed to more efficient workflows. Review collected by and hosted on G2.com.

We have integrated the option of a lockbox as well, and we have not been as satisfied with how payments are decisioned on the Zego side. There are a lot of inconsistancies with how payments are approved/rejected by the Zego/Check + Alt team each month. This is frustrating and slows down the process. We also wish there was a way to use the Zego check scanner to deposit miscellaneous checks (not attached to a tenant ledger). We'd like to be able to eliminate our bank specific check scanners by using the Zego scanner to deposit any checks to be recorded directly to the deposit table, and we can create our journals as needed to report back to the bank register/GL. Review collected by and hosted on G2.com.

Working with student housing it helps having a platform that intergrates well with our resident portal for residents and guarantors to submit payments. They have good support, and are coming out with a range of other services that could enhance the resident experience. Review collected by and hosted on G2.com.

It would be great if reminder emails that Zego sends out were customizable to where we could direct residents to our resident portal, as opposed to the ZEGO reminders directing residents outside of the portal. Review collected by and hosted on G2.com.