Chris Harper was very compassionate and caring and made me feel like a real person not just another number. We worked hard to help me get out of my financial hardship. I feel like crying 😭 because I... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Invited
I feel secure in the fact that Century is providing me with the best and fastest possible and affordable service for me. So thankful I found this support group!
Invited
Mike was great. I want to make sure that is clear. I need (not want anymore, but need) a loan to survive to next month. Various policies and procedures blocked him from helping me obtain that. He di... See more
Invited
Thank you very much century services bravo I feel totally comfortable with the agent who spoke with me for nearly an hour Miss JODYE Lofklear! She is professional, kind, compassionate, informative, w... See more
Company replied
Company details
- #34 of 42 best companies in Debt Relief Service
- #157 of 205 best companies in Financial Consultant
About Century Support Services
Written by the company
Learn How Debt Settlement Can Work for You
Calculate Your Program Savings
Want Better Financial Health? Start Today!
- One low, affordable program payment
- No interest & No upfront fees
- Debt resolved in 18-48 months
Contact info
2000 Commerce Loop, Suite 2111, 15642, N. Huntingdon, United States
- 844-387-1483
- debthelp@centuryss.com
- centuryss.com
4.5
Excellent
3K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
Relief
I went into the call very skeptical, I am not sure how I got to this program, but am very thankful.
My day started off by being offered a small loan at 795% interest rate and ended up with someone who listened to me and cared and offered a reset. Thank you. Paul gave top tier support.
Date of experience: July 17, 2025
Invited
I feel like vert little is being…
I feel like vert little is being accomplished
Date of experience: July 16, 2025
Invited
They haven’t stop the call from mine…
They haven’t stop the call from mine creditors from calling
Date of experience: July 16, 2025
Invited
This Group listens to you
I feel secure in the fact that Century is providing me with the best and fastest possible and affordable service for me.
So thankful I found this support group!
Date of experience: July 16, 2025
Invited
Invited
It’s going good I just wish it would go…
It’s going good I just wish it would go quicker
Date of experience: July 16, 2025
Invited
The agents explained everything so I…
The agents explained everything so I knew exactly what was going on and what I needed to do.
Date of experience: July 16, 2025
Invited
They r getting my bills paid
They r getting my bills paid. I just wish they would get ahold of them all and let them know that they will be settling with them soon so the companies will stop bothering me. If they had done that I would have given a 5 star.
Date of experience: July 16, 2025
Invited
Poor customer service!
The first part of the process was smooth and the representative trying to convince me that I should sign on. The dotted line was smooth. It’s after the signature that I was told different things by different people. I was charged $20 before I ever even had any activity other than making a deposit. The correspondence and the automatic communication that occurs The customer service was horrible.
Date of experience: July 16, 2025
Invited
It’s been awhile but this is an…
It’s been awhile but this is an excellent company to make all your dreams come true!!
Date of experience: July 16, 2025
Invited
The time that it is taking
The time that it is taking, as I get calls and watch my credit and FICO Score take a hit. I wish you could handle my more major credit cards first … like Sam’s etc…
Date of experience: July 16, 2025
Invited
Amazing People peddling an Underwhelming Product
Mike was great. I want to make sure that is clear.
I need (not want anymore, but need) a loan to survive to next month. Various policies and procedures blocked him from helping me obtain that. He did manage to consolidate two of my payments into one lower payment with a shorter timeframe, and in the long run this will save me quite a bit. But I am not in a long-run state of mind right now. I am in a desperate need to keep my nose above water state of mind, and unfortunately, this does little to help that.
Date of experience: July 15, 2025
Invited
Century personal could not have been…
Century personal could not have been kinder, more knowledgeable, or just easy to work and communicate with.
Date of experience: July 11, 2025
Invited
Century Support Service Financial…
Century Support Service Financial Services has been extremely helpful, providing detailed and informative assistance.
Thank you Megan Sarafis
Date of experience: July 07, 2025
Reply from Century Support Services
Sivanandham, thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you found our team to be helpful and informative — and we’re especially proud to hear that Megan made such a positive impression!
If you have additional questions or need further assistance, don’t hesitate to reach out. We're here for you every step of the way!
Horrible
Horrible! Spent 34 months on a 48 month program and my credit plummeted. My score was 620 and went to 475 to 490 consistently. Don’t sign up with this business. They charge large fees and do not help your credit. They ruin it! They responded claiming I saved thousands of dollars but their fees are exorbitant. Run! Avoid them. They ruin your credit, charge exorbitant fees and you could negotiate yourself!
Date of experience: July 01, 2025
Reply from Century Support Services
Lilly, We appreciate your feedback and take it very seriously. Your Customer Advocate, Lori, attempted to connect with you to discuss your concerns. We understand you prefer written communication; which Lori has honored by providing a detailed explanation of your program.
Prior to enrolling in your Century program, you are presented with a Debt Settlement Agreement (contract) which transparently outlines the terms of the program and services. This allows you to know the cost before even enrolling. Our mission is to help you resolve your debt in the shortest time possible and save you as much money as possible by negotiating favorable settlements on the balance owed. This program is not designed or intended to improve your credit rating or credit history. It is designed to get you out of debt and save you thousands of dollars. As you settle your debts, your buying power, not your credit rating, will increase and your stress level should lower. Once you complete the program and reduce your debt, you will be in a better position to rebuild your credit
You are correct that you are 34 months into your estimated 48-month program with 18 of your 20 enrolled debts successfully resolved with negotiated settlements. These settlements have provided you with a realized savings of $7,718.72, after payments to the creditor and Century’s earned settlement fee. Century does not earn a settlement fee until we do the work for our clients. This is how we show our value. When we successfully negotiate a settlement on your behalf, you accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. The settlement fees are outlined in your contract on page 3, section 5 titled “Fees”. Settlement fees are based on your enrolled debt balance and never increase. While Century’s fees are earned in full, per the terms above, and eligible to be collected in full, Century will sometimes voluntarily agree to collect its earned settlement fees over several months. We extended this offer to you to help you take advantage of settlement opportunities
We understand you have chosen a different path to resolve your remaining debts. We wish you the best.
Chris Harper was very compassionate and…
Chris Harper was very compassionate and caring and made me feel like a real person not just another number. We worked hard to help me get out of my financial hardship. I feel like crying 😭 because I can actually breathe now! Thank you Chris Harper your a rockstar and you are very good at your job! Super informative and patient.
Date of experience: June 30, 2025
Reply from Century Support Services
Crystal, thank you so much for your heartfelt review! We're truly moved by your words. It's incredibly rewarding to hear that Chris was able to support you with such compassion and care—exactly the kind of experience we strive to provide every day.
We're so glad you’re feeling relief and hope again. You deserve to breathe easier, and we’re honored to have been part of your journey toward financial peace of mind. If you ever need anything throughout your program, we're here for you every step of the way! Thank you for choosing Century!
Invited
I don't like that you don't contact all…
I don't like that you don't contact all debtors that you only contact one at a time. I wouldn't recommend you
Date of experience: June 29, 2025
Reply from Century Support Services
Lori, We appreciate you taking the time to connect with your Customer Advocate, Emily, to discuss the concerns mentioned in your review.
As Emily explained, this journey is estimated to take 60 months to complete, based on your financial hardship and your monthly program deposit. Century has a strategic plan. For over 20 years, we have built relationships with creditors and work diligently to identify the most strategic time to initiate a settlement negotiation. Settlement offer and opportunities can happen at various times and will depend on several factors, including the your monthly program deposit amount, the number of creditors you have enrolled & the balance of each individual enrolled account. It has been our experience that reaching out to creditors prior to being able to negotiate or enter into a new structured settlement can expedite the collection workflow.
We are committed to helping you reach your financial goals sooner. We'd be happy to explore our SmartTrack™ program benefits with you further, as these options can potentially help accelerate the settlement process. While not required, increasing your monthly program deposit can help to expedite your program.
We value your trust in us and are dedicated to continuing our partnership on your journey toward better financial health. Please don't hesitate to reach out to Emily or our SmartTrack® Support which provides you with a dedicated team, so you are never alone.
Invited
agents were very friendly and helpful
agents were very friendly and helpful. Since I have a hearing problem, your agents are able to raise the volume so I can hear them.
Date of experience: June 13, 2025
Reply from Century Support Services
Donald, thank you so much for your kind review! We're thrilled to hear that our team was friendly, helpful, and able to accommodate your hearing needs. Providing accessible and thoughtful support is a priority for us, and it’s wonderful to know we made your experience more comfortable. If there’s ever anything else we can do to assist you, please don’t hesitate to reach out! Wishing you continued success throughout your financial journey!
Invited
These folks are the best!
The Associate I spoke to was very knowledgeable, helpful & kind. She answered my questions, gave me some updated information & I was very pleased with the phone call.
Date of experience: June 28, 2025
Reply from Century Support Services
Dianne, thank you so much for your kind words! We're thrilled to hear that your experience with our associate was helpful and informative. Providing knowledgeable and compassionate service is what we strive for, and it's wonderful to know you were pleased with the call. If you ever have more questions or need further assistance, we’re always here to help!
Invited
The credit building is taking longer…
The credit building is taking longer than I expected but when I called concerned, the gentleman was very kind, patient, reassuring, and helped me understand the process a little more.
Date of experience: June 28, 2025
Reply from Century Support Services
Dawn thank you for taking the time to leave us a review. We're glad to hear our team was kind, patient, and able to help you better understand the process!
This program is not designed or intended to improve your credit rating or credit history. It is designed to get you out of debt and save you thousands of dollars. As you settle your debts, your buying power, not your credit rating, will increase and your stress level should lower. Once you complete the program and reduce your debt, you will be in a better position to rebuild your credit.
Please don't hesitate to reach out if you have anymore questions or concerns. Thank you for allowing us to be part of your journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.