Century Support Services Reviews

I signed up with Century on Wednesday 9/13. I was told that the program wouldn't start until Monday 9/18. Seemed like a really great program. After talking with a few people I was kind of on the fence about it. I called customer service Thursday 9/14 and voiced my concern. They told me to think on it a bit more but that I have 7 days to cancel if I wanted to. Friday 9/15 I ended up canceling the program. Now this Monday 9/25 I come to find out that Bank of America has closed my account. They received correspondence from Century that I was their client and was working on a debt settlement program.

I asked many questions and researched the company before beginning a plan with this company to make sure I totally understood the process. However, it seems that the people I spoke to were not entirely honest. To begin with I was told there were no fees until settlements were made. There were two different fees monthly. Next, I was delighted to get a settlement with one of 7 debtors quickly. But while they saved me 50% on the debt as I was told was average the fee raised it to basically 75%. This is fine as there is no more interest occurring and the debt will be paid off in about 2 years. However, because of the payment to this one debtor and payments to Century for the fee, there is no money accumulating in my account, so they were not working on any of the other 6 debtors I have on debtor that has charged off the account, another that is taking me to court.

Enrolling in the program of Century was very simple. Their program has worked great so far. They've been aggressive. But Century prepared me for that and they left me alone. Now, I don't get any calls. Working with them took the stress off making payments. They'd evaporated it. They handled and they just took over. There are fees that they get out of this process, but overall, the payment that I make is much less than I was paying with copays. The payment was the winner. That's gonna be the be-all-end-all for any solution. The payment with Century was much less than it would have been if I was paying credit cards. I was only paying the minimums anyway so I would have never paid them off.

We were enrolled with Century for the last 15 months and last October, I spoke to them and I told them that we needed to stop payments for at least a month or two. They said we could do all that, except they'd have to renegotiate some things. But I told them that I didn't care since I lost a job. When I called again last November 22, I spoke to someone named Lowrie who was very attentive and very empathetic. She stopped the payment and reversed the payments that they shouldn't have taken in November. But they didn't give me all of my money back because they were claiming some whatever hocus pocus in their voodoo, but assured me on a recorded line that they would not take the December 10th payment of $810 and that we would reconvene in January to see if I secured a job or I will have to go through a bankruptcy, which is still not on the plate. I'm still hopeful that I will have a job by then.

Century is a reputable company and they have a good rating with the Better Business Bureau. They offered a client portal so that I would be able to see what's going on, my deposit, and the money that I owe. I get constant updates from them. I called them today because I have a situation with my bank. There was a fraudulent account in my bank and they froze my bank. I wanted to make sure when the payment was due. Also, I'm gonna get a new card within 45 days and I wanted to make sure that Century knew about that. They made a record of that, which I like. They told me that as long as my account number didn't change, I would be all right.

I would recommend Century. They're doing a good job. The reps were kind, courteous, very professional and knew what they were talking about. I'm really happy with that part. ​But it's taking a little longer for the debt consolidation to fall through with all my other cards that I submitted. I have Target still calling me and Capital One still stating that I owe them more than I used to.

Their service is user-friendly. You can accept settlements via email, text, or you can call customer service. When you call in, the prompts direct you where you need to go. The customer service agents are very friendly. They know about what's going on with your account. Even if you wanted to escalate, speeding up some things, they have different options for you. It's a good program. Century also stands behind what they say that they’ll do. They are truly working for the consumer versus the creditor. All of my settlements have been over 50%. Even with the service fee that Century has, my savings has been tremendous.

All of the reps from Century Support have been wonderful, so far. As far as the program, it's a very slow process but it's worth it. They just could do a little bit more communication with who they've been in contact with or not been in contact with. When I upload the information from the different credit card companies, I don't necessarily see anything that says, "Yeah. We've got it. We got it on the background. We're not at that one yet."

The reps were fine and so far, everything's fine. Century was painless and easy. Once they took over, we weren't harassed by creditors at all. The cost of their service is fair and we saved money. Plus, the credit card companies were willing to work with us and we're paying them off. We are also rebuilding our credit.

I looked at Century Support's program online and it looked better than any other program I've looked at. I've had experience from other debt relief folks. I thought Century Support had a pretty good program, so I called them and asked them what they could do for me. They put together a really nice package for me and sent it to me in the email so that I could see what was going on with their company. I was pleased with what I read. So, I contacted them back and asked them if I could have an account with them. They accepted that and I was happy with it.