More than 130 years ago, they started with core values that will never go out of style: listen, learn and help people and businesses reach their goals. Their focus on offering outstanding value is why Money Magazine again named Banner the Best Bank in the Pacific Region of the U.S. in 2019. Moreover, their... show more
Banner Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/14/2024.
2.9
75 reviews
from WalletHub and across the web
75 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
Banner Bank
May Fox @Foxyqwikfox2
Report Abuse
1 Star Rating
Recently, I made a deposit into my checking account from a credit union. I was given the availability date of when the funds could be released to me. The day before the funds were supposed to be released, my bank account was locked, my bank cards were inactive, and I was informed that the fraud department was involved. Apparently, an employee of the Edmonds branch decided to flag my account for fraudulent activity and sent it to the fraud department. Now, I can't pay my bills, which I am sure will result in extra charges to restore services that will be interrupted during this lock. I have deposited out-of-state checks and cashier's checks before without any issues. After the lock has been lifted, I will be looking at opening an account with a credit union and advising others not to open an account with Banner Bank.
Banner bank was always amazing to me it was sad that a minor misunderstanding from the assistant manager Vince at the Rialto, CA location that started with freezing my bank account over a mobile deposit and telling me to come to the branch where he proceeded to raise his voice and scold me for not coming into the branch vs using mobile deposit like I was some child. I told him on the phone and to his face when I got there that I called and asked and everything was approved. Where in your TOS or policy does it say that I have to do what you’re asking. It does not obviously he said it would have been a professional curtesy and that I should have know to come in and then asked how old I was at which point he said “you’re old enough to know these things”. It was at this time Vince began to walk up to me and almost get nose to nose with me like he wanted to fight. It was the most uncomfortable and unprofessional treatment I had ever seen at a bank shortly followed by the branch deciding to no longer provide banking services for me. If it was not for Vince and that whole incident, I would have given banner a 5 star review and still have my account because everyone else along with their exceptional customer service team deserved it.
This shouldn't even be on my account banner bank owed me when I closed my account and then like 2 years go by and bam all the sudden I owe for an account that I closed years before hand its bullcrap banner bank is crap never had a problem until the last year I had them
show more
show less
Comment
0
0
Banner Bank
dio dan @diodanhea
Report Abuse
1 Star Rating
So many mistakes in creating CDs and putting into the correct account. Spent all day today to get them done correctly. Still cvannot get statement until next month. The manager would not accept responsibility that the newest agent did not have all of the training to open the CDs correctly and that she should teach him the process, not abuse the customer with a 5 minute rant.
Their frauds! 13th year in a row now I’ve mailed in a check to them for escrow shortage, due to skyrocketing property taxes, and they never adjust my mortgage! The phone number is a fake in the statement, as it lists a fake extension number that does not exist! 3 different customer service reps confirmed that for me this year. After just getting off phone with them after 3 calls and 2 voicemails, they NEVER HAVE CALLED ME BACK after a week, I called again, I spoke to a manager Jennifer, she confirmed they cashed my check 2 weeks in the 1/11, the statement didn’t generate until 1/17 and they NEVER applied it to my account to lower my mortgage! My check was cashed and it was sitting in limbo at Banner Bank! She said since they had hundreds of loans, they “didn’t have a chance yet to apply it so lower my mortgage…”. She went on to say she’d “do me a favor and apply it now and my next bill should reflect correct mortgage payment “. I work at a bank and have banked with Chase for over 35 years. Never have I seen such terrible service and handling of customers accounts. Cashing customers checks and not applying them to their accounts but keeping it for companies profit is a form of embezzlement. I would never trust Banner Bank to handle my personal accounts. It’s scary having to call to find out the extension number they print on their statements does not exist, and I have to call to investigate where they put my money, because it was not applied to my account. This is dirty banking, and someone should be investigating banner bank for these poor practices.
Would not recommend Was a customer for many years. Had purchased an airline ticket with points Seattle to Japan. Covid came, so we changed our trip to Costa Rica with very few cases. Two weeks before our trip, Costa Rica closed to USA flights. Talking to Banner Rewards Travel unit, they were going to credit my flight due to Covid regulations. I used over 300,000 points plus $300 dollars for the airfare. Banner Rewards NEVER EVER refunded ANY of my points or money. So literally I was screwed for about $1400-$1500 dollars!!!!! I would not recommend this program at ALL!!!!! ... Show Less
I've been a customer of Banner Bank since 2013. The staff in the branches are typically very personal and helpful. The debit and credit card side of their business is another story. I suspect they outsource those portions of their business to a third party because every time I try to get help I end up conversing with someone in India. Several years ago my purse was stolen on a Friday evening. I called immediately to freeze my debit and credit card, but they're closed evenings and weekends. I was on the phone for more than 2 hours trying to find an emergency number for someone who worked for the bank to help me. The entire time I'm watching my checking account be drained of all my money by the thief. It was traumatizing and Banner Bank didn't offer any help until the following Monday and they didn't credit my account until I filed and received approval of my fraud claim. A big bank would never show such disregard for a customer's money. Fast forward to current, Lean Start (Keto) ran a large charge through my debit card. They're rated FFF by the BBB and noted on hundreds of Google posts as involved in credit card fraud and fake supplements. I never interacted with Lean Start and immediately disputed the fraudulent charge. The address used for the card was wrong and they never had contact with me. Yet, close to 90 days later I get a letter from the Banner Bank fraud department that they ruled in Lean Start's favor. Banner Bank is incompetent and do tremendous harm to their customers. By allowing fraudulent charges to go through they are de facto accomplices. Hard earned money is not safe left in their institution.
Loan officer did not attempt to communicate well. Very poor professionalism, unexpected closing cost and lacked in responding within discussed expectations.