GoTo Connect Reviews & Product Details

I've been using GoTo Connect for over 3 years now, and I can confidently say it's been a game-changer for my business. The platform is reliable, easy to use, and packed with features that help streamline our communication and enhance productivity across the board.

What really sets GoTo Connect apart is its outstanding support and sales teams. Every interaction I've had with them has been smooth, professional, and genuinely helpful. They're friendly, responsive, and always go the extra mile to ensure everything runs flawlessly.

If you're looking for a powerful, all-in-one business communication solution backed by a team that truly cares, I highly recommend GoTo Connect. It's made a real difference for my company. Review collected by and hosted on G2.com.

Can't say I dislike anything about GoTo so far they haven't let me down on anything honestly Review collected by and hosted on G2.com.

We've been using GoToConnect for our business phone services, and it has been a game-changer. From seamless call routing to intuitive interfaces, GoToConnect offers a robust, feature-rich VoIP solution that easily supports remote and hybrid work environments.

The call quality is consistently clear, with virtually no dropped calls or latency issues. We particularly appreciate the auto-attendant, call forwarding, and mobile app integration, which keep our team connected whether they're in the office or on the go. The admin portal is user-friendly, making it simple to manage users, configure settings, and view call analytics in real-time.

Customer support has also been outstanding. Their team is responsive, knowledgeable, and always ready to help resolve issues quickly and professionally.

Overall, GoToConnect has proven to be a reliable and scalable phone system that meets the needs of our growing business. Highly recommended for companies looking for a flexible, cloud-based communication solution! Review collected by and hosted on G2.com.

GoToConnect offers some integrations (like Microsoft Teams and Salesforce), but its ecosystem is limited compared to competitors. Expanding integrations with popular CRM, helpdesk, and productivity platforms (e.g., HubSpot, Slack, Zendesk) would make it more attractive to businesses with diverse tech stacks. Review collected by and hosted on G2.com.

Goto handles all of our store needs. It is extremely user friendly and I love that everything can be adjusted automatically by us using the admin dashboard. Additionally the cohesion with the app is an absolute must have. Our salespeople are always on the move so the fact that the phone system can be used on our cell phones is a lifesaver and a must have for our business. Review collected by and hosted on G2.com.

We utilize the purple cloud system to record our calls which works in cohesion with goto. The only real issue we have had is with the troubleshooting between the two companies when we have had issues with calls being recorded. Review collected by and hosted on G2.com.

What we like best about GoTo Connect is how seamlessly it blends functionality with ease of use. The admin portal is incredibly intuitive, allowing us to create and adjust dial plans, manage users, and customize devices without needing outside support. Voicemail transcription and translation are reliable and fast, and the desktop/mobile apps empower our attorneys to stay connected without using personal phone numbers. Compared to our previous system, GoTo is easier to manage, more flexible for remote work, and significantly more cost-effective. Review collected by and hosted on G2.com.

The primary area where GoTo Connect could improve is the reporting interface. While the available filters are effective, the overall user experience feels a bit clunky and could benefit from a more traditional layout for entering report parameters. A cleaner, more structured UI would make it easier to generate and customize reports quickly, especially for team members who aren't as tech-savvy. Other than that, the core features we use work reliably and meet our needs well. Review collected by and hosted on G2.com.

Its fairly straight forward to get new users & phone numbers set up. Creating ring plans is the easiest we have utilized. Customer service is responsive, and keeps the support ticket open until issues are resolved. We have 400+ users in our portal & many different dial plans created, all work without much of any issues. Review collected by and hosted on G2.com.

Only time we really run into issues with Goto is when porting numbers over, but in my experience with other providers, its always an issue. Rarely is it on goto's side. Review collected by and hosted on G2.com.

Work from anywhere, easy to make configuration adjustments, all channels have near identical quality for seamless support. Mobile, softphone, and desk phone usage is consistent and easy for users. Setup and maintenance is much easier than our old solutions, and can be done on the fly without any disruptions. Software is simple to deploy, licensing is singular and reasonable, and the UI made training and implementation quite a lot more straightforward than other systems we've implemented. Review collected by and hosted on G2.com.

Reporting could be easier to use and more robust. Generating reports to get at what you specifically need can be difficult, though there have been improvements to this.

Mobile app has also improved, but is ultimately missing softphone application features that should exist. Review collected by and hosted on G2.com.

We're an MSP and use GoTo to resell to our clients. Most phone cloud pbx providers are honestly about the same. But GoTo's visual call flow and, decent support, and decent prices keep us here. Also, it's not a Broadsoft back end so that's another huge plus. Review collected by and hosted on G2.com.

SMS registration complexity, and that's really it. Everything else is fantastic. Review collected by and hosted on G2.com.

Absolutly Nothing!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

I have 4 retail stores and the phones in 1 store quit working. I emailed GOTO to get "REPLACEMENT" NOT ADD ON phones. I called the cusotmer support team to get them installed. After 5+ hours the GOTO representative said everything was fixed. It was almost closing time for the store. I received a complaint from Corporate stating the phones were not working. Accutally it was ringing at one of my other stores. I then check all the stores and 3 of the 4 stores phone were routed to the wrong store. I called back the next day to customer service and after another 4 hours of my and my employees time at each store GOTO got it corrected. Then I received my CC bill where I pay my reoccuring payment each month and it went up nearly 100.00. I authorized no changes to my bill. There shoul d be no change to my bill for replacing exsiting phones. I was also told I would receive a credit for my and my employeess time lost for GOTO installing the phone wrong. I have now emailed and called multiple times and no one can or will help. GOTO representatives only say they have forwarded to Finance which you can not speak with. I have everything in email so I will be turning this over to an attorney. DO NOT DO BUSSINESS WITH THIS COMPANY. YOU WILL REGRET IT. Review collected by and hosted on G2.com.

GoTo Connect has excellent customer service. Typically issues are resolved very quickly and the staff are always friendly and pleasant to work with. For basic calling and messaging it is very simple and efficient. Review collected by and hosted on G2.com.

The fax process is the most frustrating thing for end users. The method of sending it as a fax is complicated and very details. You have to have the subject link and email address perfect. The email address requires the fax to number, so it changes every time. It is the least like feature amoung our staff. It is also the thing I received the most issue reports from. Review collected by and hosted on G2.com.

Web admin portal is very easy to use. We have complex routing and the visual interface makes it a snap to set up. Also, being able to provision phones with very little effort is a bonus. I've had to contact support several times with odd requests (configure an external ringer) and they were great. Review collected by and hosted on G2.com.

We haven't found any major pain points with GoTo. We don't use the Call Center features so I can't evaluate that piece of it, but for general phone system setup and use it's great. Review collected by and hosted on G2.com.