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Namely Reviews & Product Details

Namely Overview

What is Namely?

As a member of the Vensure Employer Solutions family, Namely helps small to mid-sized companies simplify processes, reduce risk and improve the employee experience through our Human Capital Management (HCM) platform built for today’s dynamic and diverse workforces. Designed to meet your company’s needs now and in the future, Namely combines HR, Payroll, Time, Benefits & Talent software in a single platform to help you handle critical business functions faster, easier and more accurately.

Namely Details
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Product Description
Namely is an end-to-end HR, benefits, and payroll solution for mid-sized businesses. Save time, reduce errors, and manage your entire HR process with one integrated platform.
How do you position yourself against your competitors?

With Namely, you’re supported by a dedicated team that gets to know your business and won’t keep you on hold. Whether you're rolling out new features or managing change, we’re here to help you succeed every step of the way.

Our platform combines intuitive, proprietary technology with flexible service options to meet the needs of growing and complex businesses alike. From core HR and payroll to global capabilities, financial wellness offerings, and built-in managed services, Namely is designed to support companies across industries and stages—helping you stay compliant, connected, and ready for what’s next.


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Description

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.

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323 Namely Reviews

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323 Namely Reviews
3.9 out of 5
323 Namely Reviews
3.9 out of 5

Namely Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Terrible Service and Software"
What do you like best about Namely?

I wanted to love Namely, but unfortunately, it fell short in so many ways. From the beginning, the lack of engagement and implementation issues set us off to a rough start. It was a terrible experience overall, though I have to commend Wendy from the benefits admin backend integration—she was amazing. Nothing against her, and I hope she’s moved on to a company with a better reputation.

That said, I find it hard to believe many of the 3-5 star reviews here. I came from Gusto, excited to embrace a robust HRIS, but that excitement quickly faded. From implementation to customer service, everything was riddled with mishaps—especially with payroll and benefits. My advice? Find something else anything else!! Review collected by and hosted on G2.com.

What do you dislike about Namely?

Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integrated—you have to make changes in the HRIS system and then repeat the process in the payroll system. This completely defeats the purpose of investing in software designed to improve efficiency.

Payroll was a nightmare, taking us hours—not because of human error but due to system errors and a complete lack of clarity. When we called for support, we were constantly transferred between teams. Payroll support couldn’t address issues with HRIS time and attendance, and vice versa, which only wasted more time.

The lack of training across the board was alarming. To make matters worse, most of the people I worked with during the initial implementation—who were actually great—were let go after an acquisition. Some of them even reached out afterward to apologize for the terrible experience. Review collected by and hosted on G2.com.

Response from Layne Langford of Namely

Thank you for sharing your feedback. We take your concerns seriously, and it’s clear you've encountered challenges. Your insights are valuable, and I’ve shared your feedback with our client relations team to ensure we’re continuously improving and addressing areas of concern.

We’re pleased to hear Wendy provided excellent support, as we strive to deliver that level of service consistently across all interactions. If you’d like to discuss your experience further, our client relationship managers are here to assist. If you have a dedicated CRM assigned to your account, please reach out to them directly. If not, we encourage you to submit a case via ClientSpace, and a member of our CRM team will connect with you promptly.

Thank you again for taking the time to share your experience, and wishing you the best in the new year!

SH
Mid-Market (51-1000 emp.)
"Namely has been largely positive, offering user-friendly features and responsive support."
What do you like best about Namely?

Namely's HR and payroll system is easy to use and intuitive. Our employees love it! The platform's user-friendly interface makes it easy to navigate requesting time off, using the Performance Management tool, eSignature function, updating personal profile information and enrolling in benefits. Additionally, Namely's reporting capabilities are top notch, enabling custom reporting and real time data. The payroll funtion is efficient and a time saver! Overall, we have been extremely happy with the switch from our previous HR/payroll system to Namely. Review collected by and hosted on G2.com.

What do you dislike about Namely?

Namely does have some areas for improvement. One of the notable drawbacks for our organization is the rehiring process, which can be time consuming since we have a large number of rehires during our event seasons. While this issue isn't a huge deal, it can still be frustrating when you have to rehire fifty people. They need to setup the onboarding process for rehires similar to how the onboarding process for new hires is. In addition, a feature that would be extremely helpful would be bulk actions for employee updates. However, this may be a non-issue for many organizations if they do not rehire many employees. Review collected by and hosted on G2.com.

BR
Director of Operations and Finance
Small-Business (50 or fewer emp.)
"Overall Great Experience"
What do you like best about Namely?

Ernestine Townes, our Senior Payroll Specialist, has been a God-sent. Her support has been priceless. In the last few months, I have learned so much more about payroll processing and HR in my ten years of experience. In my training with Ernestine, she is very good at informing clients how to avoid costly payroll mistakes. I can ask her questions concerning other areas of the software, and she is always able to point me in the right direction. The rest of the Namely team is highly supportive. I process payroll twice per month for various departments. I feel like I am an expert at processing. The software has multiple feathers, I like how it keeps the organization informed of the anniversaries and birthdates of staff. Training is readily available to make the process seamless running operations. Review collected by and hosted on G2.com.

What do you dislike about Namely?

Client Space is my least-liked feature. I prefer to speak to a live person. I have experienced delayed response time on a few occasions with the billing department. Review collected by and hosted on G2.com.

HA
Brand Reputation Manager
Small-Business (50 or fewer emp.)
"Resonsive, quick and user friendly"
What do you like best about Namely?

Payroll made my life heaven and before it, it was manual so Ypu can imagine the hassle Review collected by and hosted on G2.com.

What do you dislike about Namely?

Data entry at the start I suppose was very hectic for me Review collected by and hosted on G2.com.

Response from Layne Langford of Namely

Hi Hiba! Thank you for your review! We're so glad to hear you're loving your experience with Namely's payroll and finding our team to be responsive and quick!

AH
HR Director
Mid-Market (51-1000 emp.)
"Easy to use system and their teams are efficient, professional, knowledgeable and accommodating."
What do you like best about Namely?

The systems are very easy to use for both administrators and employees.They integrate nicely and our implementation was seamless. Their customer support team is flexible and in recent years they have added additional features that compliment our needs. Review collected by and hosted on G2.com.

What do you dislike about Namely?

The downside about Namely is once past implementation it can take a day or two to resolve day to day issues. Review collected by and hosted on G2.com.

AM
Human Resources Executive (Operations C&B and Recruitment)
Enterprise (> 1000 emp.)
"it was amazing"
What do you like best about Namely?

it was sound good when we compare other HCM with this Review collected by and hosted on G2.com.

What do you dislike about Namely?

actully you have much features HR is difficult to understand as well as also Consuming much time Review collected by and hosted on G2.com.

Response from Sarah Wakasa of Namely

Hi Abdul,

Thank you for your review and for taking the time to share your thoughts on Namely!

We’re glad to hear you found our platform impressive. Your feedback on usability is truly appreciated — we are continuously working to make the experience more intuitive and user-friendly, and your input helps guide that process.

Thanks again for sharing your experience!

LB
Small-Business (50 or fewer emp.)
"Namely's Full Suite of Services Couldn't Be Beat!"
What do you like best about Namely?

After lots of experiences in different HRIS platforms and lots of researching the best option this time around, no other option came close to Namely. I love how holistic the tool is - everything from onboarding to workflows to performance to PTO all in one space. Namely integrates SO EFFORTLESSLY with JazzHR and Adobe Sign for things like recruitment and hiring and eSignature documents. Implementation was so thoughtful - each call was specifically geared towards one aspect of the platform. I loved having a real-life person walking me through the entire process and helping set up our customized platform. Rollout was so easy and our team members use Namely daily already for many of the features, with plans for expanding offerings Namely has throughout this year. Throughout the entire process, the support of the team - specifically, Jenna and Jesse - was incredible. I never felt like I was bothering anyone, had all of my questions answered with plenty of insight and support, and felt like the team actually cared to get to know me and our business needs v just selling the tool and passing us onto the next team. Review collected by and hosted on G2.com.

What do you dislike about Namely?

One of the features we would love to see offered with Namely is an easy way to build, send, and report on employee surveys. There is a workaround that can be offered within the Performance portion of the tool, but it's not easy or quick to set up and analytics is very limited. That said, Namely was super gracious in taking the time to walk me through that workaround but also offered up a few partners to look into and alternate survey options they saw many other clients utilize. Review collected by and hosted on G2.com.

AA
Human Resources Consultant
Small-Business (50 or fewer emp.)
"If you are looking for your taxes to be wrong, chose this platform!"
What do you like best about Namely?

There is very little to like. I suppose it does run payroll Review collected by and hosted on G2.com.

What do you dislike about Namely?

Where to start. The support team is almost useless. You log a ticket and their SLAs look like you might get a resolution in a day or two - that is never the case. I even submitted a ticket that was urgent and didn't hear back from anyone for 48 hours. On top of that, we've had tax tickets outstanding for MONTHS. Completely unacceptable.

I've been almost impossible to escalate these issues. I went to go message their CEO to tell them about this poor experience - guess what? They don't have one.

If you are considering this platform, don't. Not only was it shockling expensive, you will not get the value you are looking for from this.

UPDATE: After I logged this ticket someone from customer support reached out to try to make things better. They did not achieve this. I continue to not have clarity on our outstanding tax balances and the organization did nothing for service recovery nor took responsibility for their inability to do the proper calculations and factor in the additional costs of not having the costs submitted. I'm sure glad we paid them to do these calculations and that they we're not done. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"The system is user friendly and the support team members are very professional and accomodating."
What do you like best about Namely?

I like the option of having an HR Information system verses manual system where everything is stored and available immediately. Namely is very user friendly. The representatives are very helpful and always courteous and professional through Client Space. I like the fact that when solutions to Client Space inquiries are submitted the response provides step by step directions. I utilize Namely on a daily basis based on my role as the HR Director. The implementation phase was easy. We have been using Namely now for approximately 7 months, therefore some of the features and processes that we thought were right for us, we're not finding that tweaking is necessary. We are currently in the process of requesting some changes to what were originally integrated. Review collected by and hosted on G2.com.

What do you dislike about Namely?

Although I like the Client Space feature, often it takes more than 24 hours for a reply which can be frustrating when you're attempting to complete tasks. This doesn't happen often; however it should happen at all; particularly without some form of update. I would like to recommend that an option for the client to rate the order of importance of the inquiry would be helpful. An inquiry to Namely may not appear urgent, but it may be for the client for internal purposes. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Small-Business (50 or fewer emp.)
"Great HRIS for growing businesses"
What do you like best about Namely?

I have had a great experience with Namely. We were with an EOR and needd to move to direct hiring. I checked with Paylocity, Bamboo HR, and decided with becuase of their exceptional customer service and ease of us. We had the best implementation team who helped me go live within 10 weeks. They are super responsive and help you every step of the way. The system is easily navigatable and our staff had no issues getting use to the new systems. Review collected by and hosted on G2.com.

What do you dislike about Namely?

I would like Namely to offer Comp analysis and benchmarks for us to be able to able to compare salaries and benefits against industry benchmarks and competitors Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

25 months

Average Discount

8%

Perceived Cost

$$$$$
Namely