Verified User in Information Technology and Services
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"Terrible Service and Software"
What do you like best about Namely?
I wanted to love Namely, but unfortunately, it fell short in so many ways. From the beginning, the lack of engagement and implementation issues set us off to a rough start. It was a terrible experience overall, though I have to commend Wendy from the benefits admin backend integration—she was amazing. Nothing against her, and I hope she’s moved on to a company with a better reputation.
That said, I find it hard to believe many of the 3-5 star reviews here. I came from Gusto, excited to embrace a robust HRIS, but that excitement quickly faded. From implementation to customer service, everything was riddled with mishaps—especially with payroll and benefits. My advice? Find something else anything else!! Review collected by and hosted on G2.com.
What do you dislike about Namely?
Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integrated—you have to make changes in the HRIS system and then repeat the process in the payroll system. This completely defeats the purpose of investing in software designed to improve efficiency.
Payroll was a nightmare, taking us hours—not because of human error but due to system errors and a complete lack of clarity. When we called for support, we were constantly transferred between teams. Payroll support couldn’t address issues with HRIS time and attendance, and vice versa, which only wasted more time.
The lack of training across the board was alarming. To make matters worse, most of the people I worked with during the initial implementation—who were actually great—were let go after an acquisition. Some of them even reached out afterward to apologize for the terrible experience. Review collected by and hosted on G2.com.
Thank you for sharing your feedback. We take your concerns seriously, and it’s clear you've encountered challenges. Your insights are valuable, and I’ve shared your feedback with our client relations team to ensure we’re continuously improving and addressing areas of concern.
We’re pleased to hear Wendy provided excellent support, as we strive to deliver that level of service consistently across all interactions. If you’d like to discuss your experience further, our client relationship managers are here to assist. If you have a dedicated CRM assigned to your account, please reach out to them directly. If not, we encourage you to submit a case via ClientSpace, and a member of our CRM team will connect with you promptly.
Thank you again for taking the time to share your experience, and wishing you the best in the new year!
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