Utility Point Portal Access

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pacuk01
pacuk01 Posts: 3 Newbie
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in Energy
Hi I am with the recently defunct Utility Point and have been since their start . 

How do you know what the exact state of your account is when the "Portal" is not giving you access to your account? I thought their website and email said you would still have access.

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  • greenguppie
    greenguppie Posts: 173 Forumite
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    Welcome back to MSE.

    I wonder if there is any suitable advice for you in the existing thread here?
    -> https://forums.moneysavingexpert.com/discussion/6296978/utility-point-to-cease-trading#latest

  • milgo
    milgo Posts: 298 Forumite
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    Can you calculate from your last read statement balance...what DD(s) have been paid since and how many units of gas and electric have been used?
  • NSG666
    NSG666 Posts: 981 Forumite
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    pacuk01 said:
    Hi I am with the recently defunct Utility Point and have been since their start . 

    How do you know what the exact state of your account is when the "Portal" is not giving you access to your account? I thought their website and email said you would still have access.
    I've just logged in using this link. Do you need something different?

    Login | Utility Point
    Sorry I can't think of anything profound, clever or witty to write here.
  • pacuk01
    pacuk01 Posts: 3 Newbie
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    Ah, no it is back up and running now. Thanks peeps
  • Inigo_Montoya
    Inigo_Montoya Posts: 1,214 Forumite
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    NSG666 said:
    pacuk01 said:
    Hi I am with the recently defunct Utility Point and have been since their start . 

    How do you know what the exact state of your account is when the "Portal" is not giving you access to your account? I thought their website and email said you would still have access.
    I've just logged in using this link. Do you need something different?

    Login | Utility Point
    the web portal was down for a while (about 24 hours) but has now come back 
  • t0rt0ise
    t0rt0ise Posts: 4,278 Forumite
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    I'm £216 in credit and they had just told me that they were putting my DD up! At least I don't have to argue about that now.
  • Ectophile
    Ectophile Posts: 7,345 Forumite
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    I would recommend downloading all your statements now, while you still have the chance.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • t0rt0ise
    t0rt0ise Posts: 4,278 Forumite
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    Ectophile said:
    I would recommend downloading all your statements now, while you still have the chance.
    If you're talking to me, I'm good that way. Download them every month.
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