Tesco Mobile UK Reviews

Great product at a fixed price contract and a member of staff who was very likeable and very knowledgeable.

Date of experience: 25 April 2024

Was given a free sim for six months from the Trussell Trust, however had to beg for it's renewal every month via their chat service, alas it was an utter waste of time.

Date of experience: 08 May 2024

Staff were 1st class very helpful and knowledgeable about everything, I had to do nothing other than read and sign my contract ,phone set up and transfer of files from old phone done for me.

Date of experience: 03 May 2024

The shop assistant helped me by downloading all 15k of my photos and staying after hours to see the job completed.

Date of experience: 29 April 2024

Went there qry about renewing my contract as I thought I would have to move elsewhere to get the deal I wanted. But was I surprised the advisor and manager looked and offered a good deal which I was very happy with and I was only there 10 to 15 minutes to get the new phone and contract,very happy.

Date of experience: 02 May 2024

Tesco mobile at Bueton have always dealt with us in a professional manner. Adam is a credit to the team. It was good to see a welcoming face when we got there. He is happy to answer any of those silly questions you might have.

Date of experience: 04 May 2024

Advisor was knowledgeable and helpful
The upgrade options explained clearly and the new phone sorted out in just a few minutes

Date of experience: 05 May 2024

Sales guy was very helpful and took time to explain all the relevant details. He answered all our questions and was vey knowledgeable. I felt in good hands dealing with him.

Date of experience: 04 May 2024

I visited Tesco mobile Stroud in hopes to find my first phone and contract. I found the whole process of buying my first phone contract very smooth and stress free with the amazing help of Paige who even stayed past her shift to make sure I was confident and 100% happy before I purchased. She was extremely helpful and thorough when explaining all the technical details but didn’t make it feel overwhelming. Also another colleague (Kelly) who wasn’t on shift but in fact just doing her own shopping in store came over and helped me chose the best accessories to protect my new phone and was extremely helpful in guiding me to make my decision. On the whole what could of been a very daunting and overwhelming experience was made a supportive and educational process. I am so grateful for the help provided from Paige and Kelly, I would definitely recommend to others. Thank you for everything I really appreciate it.

Date of experience: 30 April 2024

The staff are very welcoming, treat you with respect, they are very friendly give you all the time you need, find you the best deals to suit your needs. Go out of their way to sort out any problems you may have. Would definitely recommend the Redditch branch.

Date of experience: 03 May 2024

I have been without signal since 9th March. Whenever I contact Tesco Mobile I get the same responses, try turning your phone off and on again, take out your sim and wipe the gold area and finally there is a problem with the mast in your area please be patient we are working hard to resolve the issue.
In this time I have been unable to use my phone both at home and work 12 miles away, almost missed out on an important promotion because I was not contactable and was unable to be reached when my daughter was taken ill at school.
This is not good enough Tesco, 2 months without being able to fix the problem is beyond the joke.


Addition in response to the reply from Tesco. There is no issue with my SIM or my phone. In some areas I have perfect signal. This is an issue with your masts, this has been confirmed when contacting Tesco Mobile directly.

Date of experience: 06 May 2024

Very polite, helpful and patient mobile phone shop assistants make the purchase of the phone, with the confusing specifications and convoluted contracts, so much easier. Thank you

Date of experience: 06 May 2024

Really great that they take the time to transfer all your files etc so that there is a smooth transfer to new phone

Date of experience: 04 May 2024

assistant was knowledgeable and took me through the transfer process, so it was a seamless contract swap.

Date of experience: 07 May 2024

Friendly and relaxed atmosphere from people who know what they’re talking about

Date of experience: 02 May 2024

Very friendly and informative staff who find the best package and deal fir your needs.

Date of experience: 06 May 2024

I went into Tesco after my contract had ended for a sim only contract, I was seen right away by Sophie and she was so friendly and helpful sorted the new sim out in no time at all
Thank you

Date of experience: 02 May 2024

The assitant listened to what I wanted and did not try to sell anything I did not want. He explained the jargon and everything as we went along and what would happen next.

Date of experience: 03 May 2024

Greater service and team work from Cheryl and Ben.
Compared phones and explained what the technical information meant.

Date of experience: 04 May 2024

I bought my phone from Tesco in Sale. Aaron, who dealt with me, is a helpful and knowledgeable customer adviser. He explained carefully about the type of phone I was interested in and then set up the new phone for me. Overall, I have been very happy with the process and my new phone. Thank you!

Date of experience: 12 April 2024