Pet Payments Protection is a total SCAM
Paid for a cat over £1300 which turned out unavailable. The seller tried to sell really hard and offered to breed a similar kitten, just needed me to wait for a month to confirm the pregnancy. After some thought, I accepted the suggestion.
The seller didn't contact me after. However, upon following up 2 months later, the seller only said the cat mum was still not pregnant and was 'working on it'! Wow, ok, I then asked for a refund, who was reluctant and introduced me to other of his cats. Yet, I was not interested in any of those.
As I paid though Pets payment, which on the website, it claims that if the buyer never receives a pet, they'll issue a full refund. So I contacted the platform for a full refund. Jokingly, the platform says they're unable to do so, as the deposit was sent to the seller. The staff also urged me to officially write to them to 'cancel' the transaction, so they can refund me partially excluding the deposit.
This is shocking - we paid more using their Pets payment for extra protection and pet4homes doesn't even honour their words! I'm unsure if it's even against trading standards, and it's a total scam.
By law, I'm obliged for a full refund, as I paid and received nothing. Currently, Pets4homes has stopped repling to me (2 weeks since I first emailed them), and since they don't honour their promise and never responded to my email, I'd now have to dispute through credit card, and if necessary, I'll also go through legal route to obtain full refund through small claim court.
In overall, I'm very shocked about pets4homes operaion, as I never experienced a company who'd just ignore my emails. Also, I still can't believe they literally just lie about their protection and guarantees!
Date of experience: 03 April 2024