The Sun Bingo Reviews 785

TrustScore 2 out of 5

2.2

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Review summary

Most reviewers were unhappy with their experience overall. Customers have expressed significant dissatisfaction with various aspects of the platform. Many consumers report negative experiences with discounts, indicating that these offers may not be as beneficial or accessible as advertised. People also report issues with payments, suggesting potential problems with transaction processes or billing accuracy. Furthermore, reviewers voiced concerns about the location and contact methods, implying difficulties in accessing the services or reaching customer support. The ambiguous sentiment surrounding competition suggests uncertainty about the platform's standing against its rivals. Overall, the consensus points to considerable shortcomings that affect the consumer experience.

Based on reviews, created with AI

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Rated 1 out of 5 stars

There is only 3 good reviews on the 1st page. The rest are all negative. This site has clearly gone downhill massivly. Oh and again another deposit same gsme gold rush cash collect and nothing... See more

Rated 1 out of 5 stars

Ok slots are definitely pre empted. Over £60 not one bonus round. If u get 4 in a row the 5th has usually gone one below or one above the reels are definitely pre empted the balance changes before re... See more

Rated 1 out of 5 stars

This site used to be so good but now they banning all the decent honest players and keeping the rude nasty players having digs at everyone then saying "i have nothing sensible to say" well if you got... See more

Rated 5 out of 5 stars

Free spins every Friday and the daily wheel, not deposited any money and have had some decent wins playing for fun over last few months. Unique to other betting companies where have meet wagering requ... See more

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Company details

  1. Bingo hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.2

Poor

TrustScore 2 out of 5

785 reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

There is only 3 good reviews on the 1st…

There is only 3 good reviews on the 1st page. The rest are all negative.

This site has clearly gone downhill massivly.
Oh and again another deposit same gsme gold rush cash collect and nothing. My deposit didnt even last a minute!

Stay clear this site will and has ripped so many people of and will continue to do so.

Date of experience: 11 August 2025

Rated 1 out of 5 stars

Bad!!!

Ok slots are definitely pre empted. Over £60 not one bonus round. If u get 4 in a row the 5th has usually gone one below or one above the reels are definitely pre empted the balance changes before reels stop either a play down or if a small win it goes up it knows before u do.Always 2 symbols for bonus, rarely 3. The bingo side is worse . You get to two tg then it stops it's weird, then a regular name pops up. They even admit some players win more often. Never play slots if no one is playing. U can tell ones like fluffy favourites when the jackpot mini game doesn't move , cos when no one is playing they won't pay out. They do Like their regular names on here. Chat hosts are terrible. You would definitely do well to go on another site. I've well reduced deposit amount 😂

Date of experience: 03 August 2025

Rated 1 out of 5 stars

£200 £1 soins and not one bonus trigger…

£200 £1 soins and not one bonus trigger scum of the earth this site looks like I’m not yeh only one loosing and being taken for a mug promotions are shit to you win in the mega wheel 25p absolute thieves don’t even acknowledge reviews disgusting site

Date of experience: 19 July 2025

Rated 1 out of 5 stars

Absolutely diabolical site

Absolutely diabolical site - AVOID and don’t waste your money, got to say when I joined I was enjoying as the slots it was paying fairly for return but being on the site after a month they just take everything they can, £150 spent on a few different slots over the past couple of days and got nothing total joke!!! New goonies game won’t even trigger the bonus no matter what you put in, played Fishin frenzy bigger catch won the bonus 4 times and got nothing- that’s 40 spins and no collects absolutely disgusting they reel you in just to then take the p**s the site needs to be taken down!!!!! Disgusting

Date of experience: 05 July 2025

Rated 1 out of 5 stars

Where do you start with this firm?

Where do you start with this firm?!
I’ve had £114 taken from my account over 3 payments to Sun Bingo. I hadn’t played or deposited for 1 month. I went to transactions which shows I hadn’t deposited for a month and amounts were different.
I telephoned Bank who confirmed it was Sun Bingo who took the money. I then emailed Sun Bingo (support@sunbingo…..) 5 times and no reply. I went through live chat and person eventually stated what I knew which was I hadn’t deposited for a month, he then rather suspiciously kept asking me if someone else could have used my account - No, and it would show up on your Transactions. I asked to be given details of how contact Compliance, but he kept refusing. I explained it’s a financial issue and I have concerns with customer support, it’s a compliance matter. Nope, he kept giving me support email, the one where no one replies. So, already suspicious of Support, I’ve had to email them my Bank Statements when all he had to do was speak to Finance. So yet again I await a reply which will never come. It’s a regulatory matter now so SunBingo have to go through that process as do I, you really couldn’t make it up. All I can say is someone at SunBingo has taken £114 out of my account, so please treble check all statements if you use them.

Date of experience: 04 July 2025

Rated 1 out of 5 stars

Thieves - literally

Awful awful awful. Don’t bother using this site. Take your money, don’t credit it to your account, take FOREVER to respond to support requests then claim they can see no issue even when presented with documentary evidence. Customer service (ha ha - they can only dream) are not UK based and have no idea about the time of day here. Completely unhelpful and avoid requests for complaint procedure - can’t think why. Am going via my bank to get my money back since this thieving lot won’t play fair.

Date of experience: 26 June 2025

Rated 1 out of 5 stars

Gobsmacked

Takes a lot for me to take the time to come online and write a review but I really feel this one is necessary... just stay away is my best advice to anyone thinking of joining. Treats their customers terrible, will add a deposit offer to your inbox just after you have already done it and played so they aren't valid unless you deposit and wager again. I personally think there is something wrong with the games, never had a scatters on any game land in yet. Actually eats your money tbh, I have been around a few sites in my time and never usually end up feeling disgusted and robbed, a bit of fun even while losing would be a step up.! Bad site.

Date of experience: 19 June 2025

Rated 1 out of 5 stars

Re-opened my account after a self…

Re-opened my account after a self exclusion period so sorry I did. Deposited 10 over a week and had a 20p win in all of it. Same names keep winning on the free bingo which are limited tickets. The Free Wheel was not accessible neither were the free scratchcards. Do not use this site it's just takes customers money

Date of experience: 16 May 2025

Rated 1 out of 5 stars

Shocking site

Shocking site, don't use at all, so I was playing a cash and hold them game, had 3 red coins, which meant it held, which also meant i needed 2 more to get onto the bonus board, took another 20 spins to get them and then guess what, won £10 back, so I was down. Another time, I got the bonus board, and got a treasure chest which could win 1 to 20 times, I was £40 down at the time, it adds them all up got to £8.50 and again it gave me one so i won £20 in total,

After that I decided against keeping on and will be asking for my account to be closed.

Date of experience: 14 May 2025

Rated 1 out of 5 stars

Doesn’t register amount wagered correctly, complete con…

Joined using a joint offer, deposit £10 get 100 free spins & £50 bingo bonus when you wager £10 on bingo. Played my 100 free spins, then played my £10 credit on bingo winning 50p and £1.50. Played that on slots. No £50 bonus loaded, contacted customer service to be told I haven’t wagered £10 on bingo. Tried again to contact them with the details of what I’d played and when to be told I’d only wagered £9.60. Well unless I deposited £9.60 there’s no way I only wagered that amount. Had to deposit another £10 to play 40p on bingo to get the bonus. But then can’t draw the remaining without losing the bonus. It’s an absolute con to make new joiners load extra money to qualify for a bonus they’ve already qualified for…

Date of experience: 19 April 2025

Rated 1 out of 5 stars

An odd site

I set up an account, they instantly ‘self-exluded’ me to give me ‘enough time to cease gambling’, according to their email. I don’t need to cease gambling, I’m well capable of gambling within my limits. It’s no loss to me, plenty of other sites I can use, but rather an odd way to attract customers. You may want to have a look at that Sun Bingo!

Date of experience: 14 April 2025

Rated 1 out of 5 stars

I signed up for sun bingo (3/4) and…

I signed up for sun bingo (3/4) and deposited £10, played the bonus spins, bingo and managed to win £20, I withdrew the 20 and got the pending process message and everything was fine.... until I got an email from them at around 6 o'clock this morning asking for photo ID with my billing address, photo, signature etc, I don't own a passport or a driving license so I obviously won't get my money! Why didn't they put this information on when i was signing up for it? Why did it let me spend my money and not mention the ID blah blah until I wanted to withdraw my winnings? How much have they made off people by doing this? It's an absolute disgrace!!!

Date of experience: 04 April 2025

Rated 1 out of 5 stars

Disgusting chat

Was anyone in candy room chat today with the host called Joey
The conversation was disgusting
Some of the players and this host were discussing breast feeding adults and about wetting their beds
and several sexual inuendos
i dont know what age these people are but i dont think some of the older players would be happy reading that chat

Date of experience: 20 March 2025

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