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Halifax: Fixed Rate Mortgage reviews

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3.84
Based on 162 reviews, last reviewed 13th Jun 2025
400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Halifax Mortgage Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally ... Read more Reviewed on: 13th June 2025
Rob's avatar
Rob

Latest lowest rating:

1

Poor. Big regret using Halifax for our mortgage Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “cong... Read more Reviewed on: 13th April 2025
Tricia S's avatar
Tricia S
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About this product

Halifax is a bank offering a range of financial services, such as bank accounts, savings, insurance and mortgages, including fixed rate mortgages. A fixed rate mortgage will have a set interest rate for a certain term, usually two or five years. It’s important to be confident that you understand the terms, conditions and interest rate of a mortgage. Always consult the lender or an independent advisor if you need help understanding the options available to you.

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Halifax Fixed Rate Mortgage reviews (162)

Halifax Mortgage

5
Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally more expensive on rate but much lower on fee and on effort required by myself, Halifax advisors on the phone were really helpful and provided fairly unbiased advice on costs and next steps and did not try to ‘sell’ Halifax as a lender (unlike the broker who was after their fee!). Reviewed on: 13th June 2025
Rob's avatar
Rob

Great for those who don’t have a clue...

5
I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some really simple ones - I felt like they didn’t judge me and I could ask anything! This is great for someone like me who doesn’t have a lot of mortgage knowledge. Definitely recommend! Reviewed on: 13th June 2025
Jess s's avatar
Jess s

EXCEPTIONAL SERVICES FROM IAN DIXON

5
IAN DIXON IS AN EXCEPTIONAL MORTGAGE ADVISOR My mortgage advisor Ian Dixon was exceptional and professional. He is the best Advisor who went extra mile for our remortgate to go through and he was there for us when needed. Thank you so much Ian for the best services given to us during our remortgage time and I recommend Ian and Halifax to those who want to remortgage. Once again, thank you so much Ian for going beyond, please receive our heartfelt thanks Reviewed on: 25th April 2025
Bridget's avatar
Bridget

Great value for money with a great independent...

5
Great value for money with a great independent Mortgage company set up Halifax fixed rate Reviewed on: 23rd April 2025
Fergus L's avatar
Fergus L

Poor. Big regret using Halifax for our mortgage

1
Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “congratulations on your new home” no welcome pack or anything. When I called I was passed around and not given any concrete advice or support. I haven’t been given any login details to check my mortgage payments tracking or make overpayments or anything. Incredibly cold, impersonal, and quite frankly feels like they just want to take m... Reviewed on: 13th April 2025
Tricia S's avatar
Tricia S

HAYLEY VELLAM IS AN EXCELLENT MORTGAGE ADVISOR

5
My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible experience. Decided to go straight to halifax and Hayley was so professional, kind and informative. Getting a mortgage can be a scary process but i'm so pleased I had Hayley guiding me through it. Thank you so much Hayley Vellam! Reviewed on: 21st December 2024
Henna 's avatar
Henna

I’d recommend

5
Really helpful staff and easy to explain booklets to re-visit information that was discussed face to face. This allows me to recap information and take stuff in at my own pace. Reviewed on: 10th October 2024
Jess S's avatar
Jess S

First time buyer struggles to find a mortgage Halifa...

5
First time buyer struggles to find a mortgage Halifax sorted us out with everything highly recommended Reviewed on: 15th September 2024
Karl g's avatar
Karl g

Useless untrained, unprofessional

1
2 months into our application and still no further than day 1. Delay after delay has been made by Halifax as they are using untrained inexperienced underwriters. Requesting document after document even though they had already received these documents previously. Escalated to their senior management who ignored the escalation and didnt even have the respect to respond. We are a premier account holder with Halifax but this doesnt have any impact on their respect level for you. Res... Reviewed on: 5th September 2024
MW's avatar
MW

Constantly tried to upsell insurances.

1
Constantly tried to upsell insurances. Spend 1 and hour hours on phone then give a form to fill in repeating the whole process. Densbd access to property to value even when there us a recent valueation. For a remortage of 39000 massive over kill. Do you test your own procedures Reviewed on: 4th September 2024
Martin m's avatar
Martin m

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