I’ve been using this payment machine service for nearly 4 years, and I couldn’t be happier with it. The system is reliable, easy to use, and has helped my business run smoothly. A special thanks to Bu... See more
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I wanted to reopen my old Viva Wallet account today, the team made it incredibly quick and easy and within 30 minutes it was all done. Hats off to Jeeshan and Swathi who were very helpful and easy t... See more
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This company is basically stealing clients! What starts with a free plan, where u are only charge with transaction fees, all of the sudden, without any communication or consent, they start charging yo... See more
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1-Was hacked, need the 2 step verification to unlock and use app/website but hacker was still able o withdraw cash money / transfers from accounts. 2-Am still waiting for the phone number change ev... See more
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Company details
Written by the company
We are viva.com: A European Tech Bank, with presence in 24 countries. We are the first European payment services provider entirely cloud-based, over Microsoft Azure. Viva.com is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes providing processing services through our own platform. We offer businesses of all sizes an opportunity to accept 38+ payment methods including a wide variety of card schemes, digital wallets, local payment methods and more! We are a licensed E-Money Institution, based on the provisions of European Commission’s PSD1 and PSD2 Directives with passporting rights and E-Money license across the entire EEA-31 region. Viva Payments Services S.A. is authorised by the Financial Conduct Authority under the Payment Service Regulations (registration number 900595) for the provision of payment services.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
3.4
Average
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
0 professionalism, save yourself some time
Accepted us then without a reason and without any grace period terminated the agreement.
No SDKs
Absolutely unprofessional company.
Date of experience: 02 August 2025
Closed my account after taking payments…
Closed my account after taking payments for 4 days. Without giving me reason. People in emails from risk team are very rude!
Date of experience: 24 July 2025
Reply from viva.com
Dear Maciej,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that we are unable to provide account-specific details through public platforms like Trustpilot. As we have not received any additional identifying information, we’re currently unable to review your case in more detail.
Kind regards,
The Viva.com team
No personal contact is possible
No personal contact is possible. How can i close my account with VIVA.COM ?
Date of experience: 24 July 2025
Reply from viva.com
Dear Mr. Van Bogaert,
Thank you for your feedback. We requested your contact information so that we could get in touch with you, but we did not receive a response.
We’re sorry if you’ve experienced any inconvenience while using Viva.com’s services, especially regarding your account closure request. To assist you efficiently and securely, we kindly invite you to contact us via our live chat service, where our team will be happy to help you with the process. In case you have already submitted an account closure request, you will be informed about its progress in your registered email address.
Kind regards,
The Viva.com team
fraude problems
cashback is nice, but no personal contact possible in case of fraude and VERY pour fraude service and high risk. This is not OK
Date of experience: 12 July 2025
Reply from viva.com
Dear Mr. Vander Linden,
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding fraud support and understand how important this matter is.
At Viva.com, we take all reports of fraud seriously and aim to provide clear, secure, and timely assistance to all our users. For any unresolved issues or to receive dedicated help, we kindly invite you to contact us directly via our live chat service.
We remain committed to supporting you and ensuring a secure experience with Viva.com.
Kind regards,
The Viva.com team
Charge mee for nothing and can't cancel…
Charge mee for nothing and can't cancel the account as a company owner
Date of experience: 12 July 2025
Reply from viva.com
Dear Christian,
We requested your contact information so that we can get in touch with you but we did not receive a reply. We apologise if you experienced any inconvenience during your account deactivation request. In case you continue to face the same issue, please contact us via our chat service so that we can better assist you.
Kind Regards,
The Viva.com team
I have started a small business
I have started a small business, and I was looking for low commissions on business accounts and POS, so I found myself with a debt of 172 euros on my account in the first two months for a plan that I have no idea how it happened, since I used to pay 4.99€ for my account per month… of course I paid it and I am leaving them… also something very important you talk via chat, and unfortunately to find solutions to your problem it takes 2-4 days! as well as hours… unfortunately but they are unacceptable!
Date of experience: 11 July 2025
Reply from viva.com
Dear Mr. Fragoulopoulos,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating unexpected charges and delays in support can be—especially when you're starting a new business.
As we have not received any identifying information, we're unable to locate your account and investigate further. We would appreciate the opportunity to review your case and clarify any misunderstandings regarding your plan or fees. Please feel free to contact us via our live chat or send an email to support@viva.com from your registered email address.
We're here to help and would be happy to support you further.
Kind regards,
The Viva.com team
Obrigado Marco Esteves
Date of experience: 26 June 2025
Reply from viva.com
Olá Fernando,
Agradecemos muito pela sua avaliação! Estamos aqui para garantir que os pagamentos sejam simples e sem complicações para comerciantes como você.
Se precisar de algo, estamos sempre a uma mensagem de distância pelo chat.
– A equipe viva.com
Worst service ever I had.they took…
Worst service ever I had.they took money from account without any reason my €3k still stuck with them if you are new please avoid them better to go with sumup or worldpay
Date of experience: 01 June 2025
Reply from viva.com
Dear Muhammad,
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
We attempted to reach out for more information so we could look into this matter, but unfortunately, we have not received a response. Please note that viva.com operates in compliance with all applicable regulations and card scheme rules, and we do not withhold funds without cause or due process.
If you would like us to investigate further, we kindly encourage you to contact us directly via our live chat with your case details. We’ll do our best to assist you.
Kind regards,
The viva.com team
Super service un grand merci à Martial…
Super service un grand merci à Martial pour sa disponibilité et son professionnalisme .🙏🏼
Date of experience: 10 June 2025
Reply from viva.com
Bonjour Laurent,
Merci beaucoup pour votre avis ! Nous sommes là pour garantir des paiements simples et fluides pour des commerçants comme vous.
N’hésitez pas à nous contacter à tout moment — nous sommes à un message de vous.
– L’équipe Viva.com
Excellent Service
I’ve been using this payment machine service for nearly 4 years, and I couldn’t be happier with it. The system is reliable, easy to use, and has helped my business run smoothly. A special thanks to Bugdan—he’s always available, incredibly helpful, and truly goes the extra mile whenever I need support. Highly recommended!”
Date of experience: 01 June 2025
Reply from viva.com
Hi BNKK Vaping,
Thanks for your great review! We’re proud to support merchants like you with seamless payment solutions.
If there’s anything you need, our live chat team is just a message away.
– The viva.com team
Amazing customer service and support…
Amazing customer service and support from the telesales team when onboarding. Great product with many benefits and transparency of fees.
Highly recommend if you are looking for a reliable business bank run by great people.
Date of experience: 05 June 2025
Reply from viva.com
Hello Vanessa,
Thank you for the feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Rasma was very helpful when I needed to…
Rasma was very helpful when I needed to know something regarding my account & excellent customer service
Date of experience: 05 June 2025
Reply from viva.com
Hey Jaime,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
Not cutting off at the desired points
Not cutting off at the desired points
its not allowing me to u[pload pictures but these are not ood
Date of experience: 29 May 2025
Reply from viva.com
Dear George,
Thank you for your review. We attempted to understand your concern, but there’s no information indicating that this relates to viva.com’s products or services.
viva.com is a European tech bank providing banking and payment solutions for businesses. If your issue is related to another platform or service, we kindly recommend contacting them directly.
Should you believe this concerns a transaction processed via viva.com, feel free to share more details through our live chat so we can look into it.
Kind regards,
The viva.com team
Amazing customer service thank you very…
Thank you very much for providing a great customer service Jeeshan Mulla 🙏
Date of experience: 20 May 2025
Reply from viva.com
Hello Timucin,
Thank you for the feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Excellent Service
I wanted to reopen my old Viva Wallet account today, the team made it incredibly quick and easy and within 30 minutes it was all done. Hats off to Jeeshan and Swathi who were very helpful and easy to work with.
When I expand, definitely I will remain with Viva Wallet in the future with my business!
Date of experience: 22 May 2025
Reply from viva.com
Hi Jeeva,
We appreciate your kind words! Helping merchants like you succeed with smart, seamless payments is what drives us.
Feel free to reach out via live chat .
– The viva.com team
Great experience
Great experience, fast onboarding and overall satisfied
Date of experience: 06 May 2025
Reply from viva.com
Hey Antreas,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
Rayhan was great and the set up was…
Rayhan was great and the set up was very swift. Very happy with the solution!
Date of experience: 20 May 2025
Reply from viva.com
Hi Issac,
Thanks so much for your support! It’s great to hear viva.com is working well for your business.
We’re here if you need us—just hop on live chat.
– The viva.com team
Top service from Rayhan
Top service from Rayhan! He guided me through the card application process smoothly and professionally, with zero hassle. He was quick to respond to any questions I had and made the entire experience stress free. Highly recommend if you’re looking for reliable and efficient support.
Date of experience: 20 May 2025
Reply from viva.com
Hello Mohammed,
Thank you for the great feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Reply from viva.com
Hey Arp Ch,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
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