Carole Nash Insurance Ltd Reviews

Hi Samantha,

Thank you for your kind feedback about your experience with Rod. We appreciate that you enjoyed the service and he was able to resolve your insurance needs. We're pleased to hear that he was able to give you a positive experience with Carole Nash.

If you have any further questions or anything we can assist with in future, we are always available to help.

Kind regards,

Beth @ The Social Media Team

Hi Fiona,

Thank you for bringing this to our attention. We're sorry to hear that you experienced technical difficulties while trying to pay for your policy online. We understand that this has caused an inconvenience and we would like to apologise for that.

In regards to the increase in premium, it's worth noting that we operate on a live pricing system where prices are subject to change based on market demand and real-time assessments. However, we do apologise for any confusion this may have caused.

Please feel free to reach out if you have any further questions or concerns. We're happy to help in any way we can.

Kind regards,

Beth @ The Social Media Team.

Thanks for your feedback, John! We are always thrilled to know our customers are satisfied with our service. At Carole Nash, we pride ourselves on providing quality coverage, exceptional customer service, and peace of mind for our policyholders. We appreciate your loyalty and look forward to continuing to be your insurance provider of choice. Let us know if you ever need any assistance.

Kind regards

Nicola @ The Social Media Team

Hi Murray,

Thank you for taking the time to write such a positive review of your experience with Carole Nash. We're very pleased to hear that Gary was incredibly helpful and provided the cover for the changes to your policy that you needed. We always aim to provide the best service to our customers and it's great to hear that we were able to meet your expectations.

If you ever need any further assistance, please don't hesitate to contact us as we're always here and ready to help.

Kind regards,

Beth @ The Social Media Team

Thank you for bringing this to our attention, and I'm sorry to hear about the poor customer service you've experienced. We take feedback like this seriously and would like to assist you in any way we can. As a broker, we do not handle claims so we may not have been aware that the claims company had written off the vehicle. Additionally, we would not cancel this insurance until instructed by you to cancel.

If you would like to discuss your concerns further or log a formal complaint, please contact us via the link below:

https://www.carolenash.com/contact-us

Kind Regards,

Beth @ The Social Media Team

Hi Denise,

Thank you for your feedback regarding your recent experience with Carole Nash. We are glad to know that you were able to save money by re-evaluating your cover when speaking to our team over the phone. Providing our customers with the best possible service and value for money is our top priority, and we're thrilled to hear it made a difference for you.

If you have any other queries or concerns, please don't hesitate to get in touch.

Kind regards,

Beth @ The Social Media Team

Hi Clark,

Thank you for taking the time to provide feedback about your recent experience with our company. It's great to hear that our operator answered all your questions and provided you with useful advice, which led to you purchasing the optimum policy.

We're pleased that you had a positive experience and that our operator was able to meet your needs. If there's anything else we can do to help you in the future, please do not hesitate to contact us.

Kind regards,

Beth @ The Social Media Team

Hi,

Thank you for taking the time to leave us a review on Trustpilot. We're pleased to hear that you found the process of switching to a new insurance company relatively straightforward, despite the delay in setting up your monthly payments with the finance company. We're also glad that you're happy with the price of your new policy.

If you have any further questions or concerns, please do not hesitate to contact us. We're always here to help.

Kind regards,

Beth @ The Social Media Team

Thank you for bringing your concerns to our attention and I apologise for any inconvenience you may have experienced. We take every comment we receive from our customers seriously, and we would like to ensure that we address them appropriately.

I’d like to clarify that we are a broker, and once the renewal date has passed the underwriter no longer offers us that premium. However, we appreciate that we could have explained the situation more clearly to you.

If you would like to discuss your concerns further or log a formal complaint, please contact us via the link below:

https://www.carolenash.com/contact-us

Kind regards,

Beth @ The Social Media Team

Hi Resham,

Thank you for sharing your positive experience with Carole Nash. We are always thrilled to hear about outstanding customer service. We're glad that your experience with us was a good one.

We appreciate the trust you have placed in us, and we are committed to providing you with the best possible service.

Do let us know if there's anything you need help with.

Kind regards,

Beth @ The Social Media Team

Thank you for bringing this to our attention and please accept our apologies for any inconvenience caused. I completely understand how difficult this time must be for you and your husband.

Please note that as we are a broker, at every renewal we search through our panel of carefully selected insurers, and we always do our best to offer you the most competitive quote. If the quote we have given you is not suitable and competitive, we do encourage our customers to shop around to get the best price and cover available.

We would like to assure you that our Complaints Department, who are trained to investigate such issues thoroughly. If they need any further information, they will be sure to contact you.

If you want to discuss your concerns further, please click on the following link:
https://www.carolenash.com/contact-us

Thank you for sharing your feedback. We will take all necessary steps to ensure this doesn't happen again.

Kind regards,

Beth @ The Social Media Team

Hi Mr. Holmes,

Thank you for taking the time to write such a great review on Trustpilot. We are thrilled to hear that our team provided you with professional, helpful and knowledgeable assistance in a friendly and approachable manner, ensuring a great experience overall.

We greatly appreciate your feedback and look forward to continuing providing you with excellent service in the future.

Kind regards,

Beth @ The Social Media Team

Thank you for reaching out to us. We appreciate your feedback regarding your experience with Carole Nash. We are sorry to hear that you did not have a positive experience initially while renewing your policy. However, we are glad to hear that you were able to reach someone who was able to assist you and provide you with the time and support you needed.

If you have any further questions or concerns, please don't hesitate to contact us. We are always here to help. Thank you for choosing Carole Nash.

Kind regards

Nicola @ The Social Media Team

Hi Mr Lamb,

Thank you for taking the time to leave this review and we are glad to hear that you found the instructions easy to follow. We apologize for the inconvenience caused due to the small font size on the payment page and for getting timed out. Please be assured that we tale all feedback seriously.

Thank you for choosing Swinton and if you have any further concerns or queries, please do not hesitate to get in touch with us.

Kind regards,

Beth @ The Social Media Team

Hi Deana,

Thank you for taking the time to submit feedback about your recent interaction with our representative. We appreciate your kind words and are delighted to hear that they were able to assist you with your query.

If there is anything else we can help you with, please don't hesitate to reach out to us.

Kind regards,

Beth @ The Social Media Team

Hi

Great to hear that you had a positive experience with the Carole Nash representative, and thank you for taking the time to share your feedback.

We'll make sure to pass on your comments and let them know that they have done a great job.

If you need any further help or assistance, please feel free to get in touch with us.

Kind regards

Philippa @ The Social Media Team

Hi David,

Thank you for getting in touch with us and taking the time to leave such a positive review of your experience with Carole Nash. We're thrilled to hear that our staff were helpful and understanding in assisting you with changing your insurance from one bike to another.

We're committed to delivering the best possible service to all of our customers, and we're glad that we were able to meet your expectations.

If you need any further assistance or have any questions, please don't hesitate to reach out to us.

Kind regards,

Beth @ The Social Media Team

Thank you for taking the time to share your experience with us. We are glad to hear that you found our team to be helpful and accommodating when amending your policy. Delivering exceptional customer service is something we constantly strive for.

We appreciate your feedback and value your input. Let us know if there is anything else we can assist you with.

Thank you again for choosing Carole Nash.

Kind regards,

Chris @ The Social Media Team