Cocosa is the best of all online sales…
Cocosa is the best of all online sales sites. Delivery always better and choice os designers is superb
Date of experience: 07 July 2018
Reply from Cocosa
Hi Rob,
Thank you for your feedback!
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Reviews1.8
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Reply from Cocosa
Hi Thi Hoai An Ta,
Thank you for your feedback!
I had a pleasant experience with cocosa…
I had a pleasant experience with cocosa customer service , they were super understanding my conserns and demands and they met them in a decent professional way .. I have to say that they are the best xx
Date of experience: 07 July 2018
Reply from Cocosa
Hi Hanaa,
Thank you for your feedback!
Good quality clothing
Date of experience: 07 July 2018
Reply from Cocosa
Hi Monica,
Thank you for your feedback!
fantastic service and prices
Date of experience: 07 July 2018
Reply from Cocosa
Hi Kathy,
Thank you for your feedback!
Reply from Cocosa
Hi Elizabeth,
Thank you for your feedback!
Excellent
Excellent , I have recommended your website to 6 peoples and they promise to try your website.
Date of experience: 07 July 2018
Reply from Cocosa
Hi Folashade,
Thank you for your feedback!
Reply from Cocosa
Hi Xhaka,
Thank you for your feedback!
I bought a pair of sandals waited 2…
I bought a pair of sandals waited 2 weeks and received an e mail saying money refunded, not sure why no apology or anything.
Presumed they ran out of stock but a nice text explaining why would have been nice.
Won't buy anything from this site again
Date of experience: 07 July 2018
Reply from Cocosa
Hi Angela,
I am sorry to hear that your order was not fulfilled on this occasion.
When a sales event ends, we then order stock from our supplier based on customer purchases. Once our warehouse team receives the stock, we will pack your order as soon as possible however, we can sometimes find that some items are missing. As soon as we recognise that there is a stock discrepancy, we will refund our customers via their original payment method.
You should have received an automated email to advise you of this however depending on your email settings this email may have been incorrectly classed as Spam.
My apologies again for any inconvenience caused.
Should you require further assistance or would like help with anything else please send a message to the Contact Us section of your account and one of our team would be more than happy to assist further.
Thanks, Cocosa
A+++
Perfect online shopping I like iit,,,grate customer care
Recommended
Date of experience: 07 July 2018
Reply from Cocosa
Hi Mr Jamal Amir,
Thank you for your feedback!
The orders take too long to arrive
The orders take too long to arrive, it is as though you are holding on to the money for as long as possible. Aparemtly my latest order was released by customs on 28th June but is yet to be collected by the courier, shocking and quite unacceptable.
Date of experience: 07 July 2018
Reply from Cocosa
Hi Kelly,
My apologies for the delay with your order.
We endeavour to deliver within the estimated delivery dates displayed on the product page before checkout.
As soon as the order has progressed through international transit and cleared customs this is then picked up by our delivery partners for final delivery to you, this normally takes no longer than 5 business days.
Once this has been received, they will attempt delivery within 48 hours. You can track your orders via My Account, My Orders.
Thanks, Cocosa
Excellent service and products
Date of experience: 07 July 2018
Reply from Cocosa
Hi Sheila,
Thank you for your feedback!
Took the risk on a saving of £43 on rrp…
Took the risk on a saving of £43 on rrp Ordered Sunday arrived Tuesday morning. Quality hush puppy sandals. Can't fault it will be using again. I used papal for that extra protection
Date of experience: 03 July 2018
Reply from Cocosa
Hi Mr Whippy,
Thank you for your feedback!
Try it for yourself! Faaaab!
I was dubious about shopping on Cocosa because of some of the reviews on here but I have to admit I’m so glad I decided to go ahead. I’ve had several orders from them now and I have to say I’m extremely happy. The items are as described and if I have an issue their customer service department is excellent in keeping in contact and assisting in any way they can. No muss, no fuss, fabulous stuff! 5 stars!
Date of experience: 02 July 2018
Reply from Cocosa
Hi KN,
Thank you for your feedback!
Just got my stuff today and am very…
Just got my stuff today and am very happy with it.
It took 17 days since I've ordered it and after reading so many negative reviews I was a bit anxious.
Most part of it was travelling from Australia to UK, everything else took around 2 days at both ends.
I have downloaded their app so was easy to track it.
My dresseses and tops fit well and quality is good. I don't know whether ordering from a label I know and trust (Desigual) made any difference in getting the right size, but anyway, no complaints here.
I didn't try returning things, so I cannot comment on how this bit would have worked.
One important aspect to note: when a company takes its time to review and reply even to negative feedback, it can't be a fake. Why would you bother wasting your time if the only goal would be to runaway with the money?
I won't hesitate ordering again, but I'm mindful it may not go so smooth every time.
Thank you, Monica
Date of experience: 29 June 2018
Reply from Cocosa
Hi Monica,
Thank you for your feedback!
Bought a pair of shoes through CoCosa…
Bought a pair of shoes through CoCosa Lifestyle LTD, Its been over 5 weeks since the transaction was made and still waiting, also no proof of purchase email or invoice was received....... yet credit card has been charged from this company. Appalling service, simply shop elsewhere!
Date of experience: 28 June 2018
Reply from Cocosa
Hi Luke.
I am sorry to hear that there has been a delay with your order.
When an order is placed you should receive an automatic confirmation via email, please know this can go directly into your spam/ junk folder.
You can view and track the status of your order via My Account, My Orders.
If we can help with anything else please send a message via your account to the Contact Us section.
Thanks, Cocosa
hi guys i have been waiting for a…
hi guys i have been waiting for a samsung pad for 6 weeks now its a gift for a very young man who has cancer, i promised him a samsung note for his bday, the bdays gone but no samsung i hav texted cocosa several times but no reply and again i try but nothing, to top it up when i joined cocosa i ordered 1 versace t shirt i got 2 and they took money for 2 how iv tried to contact them but to no avail so im left with 1 versace t shirt in its wrapping and im down £37 oh iv tried to get responce but no one will write back. so if you guys read this can you pls send me a ****ing samsung note pls
Date of experience: 27 June 2018
Reply from Cocosa
Hi Neil,
My sincere apologies for the delay with your order, having checked within the sale I can see there was a delay receiving the stock from our supplier which unfortunately had a knock on effect delaying dispatch.
Having checked in your account I can confirm we have replied to each message which we have received via your account, please know you are required to sign into your account and go to the Contact Us section to view and respond to messages from Customer Services.
Should you wish to make a return please raise a new Return Request via My Account, My Returns. Once our Returns Team have assessed and approved your request you will be sent a returns number and our returns address.
Thanks, Cocosa
Complete joke, won’t give you a delivery date
As you will see from my earlier message that my points have not been addressed properly.
When will my order be arriving as I ordered in May ?
I don’t want to hear about your policy as the length of time I have been waiting has surpassed the delivery time scale.
There was no mention of the good will gesture I mentioned, why ?
You have completely ruined my sons birthday as I stated previously and you are refusing to give me a refund on my money even though I don’t have the goods.
How long are you planning to hold on to my money ? As I now have a belated gift to buy!
Date of experience: 26 June 2018
Reply from Cocosa
Hi Ross,
Thank you for your feedback!