Visit website

Roadrunner Financial Reviews 172

•
TrustScore 4 out of 5

3.9

Non-Bank Financial Service
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely terrible loan servicing. Gave an interest rate that’s higher than the national average to start , nearly 18%! My score is mid level but not low tier or worthy of such an insane rate. The most irritating and off putting issue though is the harassment for being just 2 days late on a payment. Even after explaining what happened , I got 3-4 calls A DAY for being late just 48 hours late. That’s absolutely abhorrent let alone sharky as heck. Also love that they asked for my banks address information when adding a new payment account , haven’t experienced that with any loan servicing provider period(also the reason the payment went late). Over all would never reinstate or use as a lender again.

Rated 5 out of 5 stars

We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.

Rated 5 out of 5 stars

Very good company to get financing on side by side polaris 570.Very bad when u go to your own credit union to get a loan an they wouldn't financing for u.But guess what roadrunner did for me so thank u roadrunner for getting me financing.they are the best one out there to do business with.cord credit union stay away from them I been banking with them for 5 year,that is sorry business. They won't finance me because doctor bills but guess what roadrunner will thanks again.

Rated 5 out of 5 stars

We use Roadrunner Financial everytime a customer wants to finance a product that we sell. The convenience of knowing an answer of approval in minutes is what its all about. The ease of having all the documents sent to our email is very convenient as well. We can essentially have a prime customer in and out in about 15 minutes. With other company's it doesnt work like that.

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Contact info

3.9

Great

TrustScore 4 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars

Absolutely terrible loan servicing

Absolutely terrible loan servicing. Gave an interest rate that’s higher than the national average to start , nearly 18%! My score is mid level but not low tier or worthy of such an insane rate. The most irritating and off putting issue though is the harassment for being just 2 days late on a payment. Even after explaining what happened , I got 3-4 calls A DAY for being late just 48 hours late. That’s absolutely abhorrent let alone sharky as heck. Also love that they asked for my banks address information when adding a new payment account , haven’t experienced that with any loan servicing provider period(also the reason the payment went late). Over all would never reinstate or use as a lender again.

Date of experience: January 24, 2025

Reply from Roadrunner Financial

Dear Nick, We are sorry to hear that you were dissatisfied with our company. We offer financing for consumer credit sales, with all accounts being calculated based on a simple interest method. We ensure that APRs are clearly disclosed to customers prior to entering into any contract, adhering to all applicable laws, rules, and regulations. We do not require that an applicant enter into a contract with our company; an applicant can choose not to accept a contract with an APR that is higher than what they would want. We do call customers once the payment is late, as is our right. We do not harass our customers, and all of our calls are made in compliance with applicable law. Regarding the information needed to create a new payment profile, we apologize for any confusion, but when the system requests an address, it refers to the customer's address associated with their bank account. We hope this helps to clear things up. Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Dept.

Rated 1 out of 5 stars

!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!

!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!! USE A DIFFERENT BANK!!!!!!!!!
TERRIBLE company for any POWER-SPORTS purchases…. I own a UTV rental COMPANY in SoCal and we’ve purchased SEVERAL of our fleet Canams through road runner and up until about a week ago (after about4 years of being a customer) had a pleasant experience but now, I WILL NEVER use this company to purchase another UTV/jetski/boat and I URGE others to heed my warning. They do NOT return cusromer phone calls, they refuse to even do a ONE TIME FEE REVERSAL!!! Like all other banks… which I do understand, but when your “employees” are useless know-nothing sacks of air, when I am paying you money I expect ALOT more from what I’m giving them in interest!!! Anyway, I called because a payment kicked back from them, a payment I make EVERY month with the same account the SAME way and they had ZERO information for me as to why it was returned.. literally no explanation and told me to call my bank… as I knew there was no problem with the account or funds I called just to be sure and they had no record of the transaction at all… but then HOW DOES THE COMPANY NOT HAVE ANY INFO???? Well, they don’t use their own portal for payments they use a 3rd party… after a THIRD CALL to road runner I finally found a COMPETENT employee who gave me a phone number to call and actually get some answers but PRIOR TO THAT, I had a request into a supervisor for the day prior and I NEVER GOT A PHONE CALL BACK… nothing, I got told sorry lady ur stuck with the fees that it seems our system failed and charged you because of…. Well… I guess they don’t need mine or ANYONE else I knows business and BOY OH BOY do we deal with LOTS and LOTS of people looking to buy toys, can’t wait to make it hurt for them over the next couple years because I have a loud mouth and hold grudges for a LOOOOOONG time!! ANYWHO, OCTANE FINANCIAL, ROAD RUNNER…. WHO/WHATEVER ur company hides under, I will be damn sure to spread the praises of SYNCHRONY or SHEFFIELD now!!!

Date of experience: July 29, 2024

Reply from Roadrunner Financial

Ms. Starnes, We are in receipt of your review, and we are sorry about the experience that you had with our company. We researched your account, and it appears as though when you entered your banking details, you missed one number, which caused the payment to return. You were sent a notification the same day that the payment returned. We are sorry to hear that our customer service team was not able to resolve your issue quickly. As a courtesy for the inconvenience, we processed a one-time waiver of the late fees incurred on your account for May and July. Should you have any further questions, please reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, so that we can try to resolve your issue. Thank you, the Roadrunner Financial Customer Service Team

Rated 1 out of 5 stars

I am new to his company

I am new to his company. Just made a large payment on my loan and asked that it be applied to future payments. Was told that they will only apply it to two months of payments which is fine. But then asked about financing down to a lower payment and was told they do not do this. Every bank I know does this. I’m already looking at ways to pay this off and get away from this horrendous customer service.

Date of experience: July 12, 2024

Reply from Roadrunner Financial

Hi, We are sorry to hear that you were dissatisfied with our services. However, upon reviewing our records we are unable to locate an account associated with your name. Kindy reach out to us at customerservice@roadrunnerfinancial.com using the email associated with your account and ask for the Customer Engagement Operations Manager, so that we can try to resolve your issue. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team

Rated 5 out of 5 stars

I've been a licensed dealer for many…

I've been a licensed dealer for many years and I cannot tell you how pleased I am with the help, the simplicity and the expediency of Roadrunner Financial's platform. I look forward to working with them as often as possible in the years to come. Thank you for such a great experience.

Date of experience: April 14, 2024

Rated 1 out of 5 stars

1 star is 1 too many

If I could give 0 stars, I would. Horrible customer service, wasn't notified that a payment was reversed (for no known reason and I have notifications via email, phone and text setup) and they charged late fees and additional interest while I was trying to pay the loan off. The payment was supposedly reversed days ago, so $47 additional interest and a late fee tacked on without notification after the reversal. The only way I knew about it was because the funds weren't taken out of my bank account. I tried to talk with a customer service rep and said they will not return that money because it's not "what they do". Corrupt way to do business, if you ask me. DO NOT GET A LOAN FROM THESE PEOPLE.

Date of experience: April 22, 2024

Reply from Roadrunner Financial

Hi Caitlin, We are sorry to hear that you were dissatisfied with our services. We did look into this matter and see that you did try to make a payment via our online portal. From what we can tell the information provided for your bank account was incorrect and the payment was returned. Upon learning of the returned payment, we did contact you by text and see that you were able to speak with our agent about the situation. Looking at your account it appears your issue was then subsequently resolved. Again, we are sorry that you are displeased with our service, but are happy to discuss any further questions you may have. Please feel free to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, if you would like to discuss this matter further. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team

Rated 1 out of 5 stars

Complete scam of company

Complete scam of company. Loan sharks. Interest rates are ridiculous and you can never pay off early because they don't put towards principal. Avoid at all cost

Date of experience: April 16, 2024

Reply from Roadrunner Financial

Hi Greg, we are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records we are unable to identify the account associated with your complaint. However, all of our accounts are simple interest, and interest can accrue only in accordance with the terms of the loan (as described in the relevant loan documents), which are all in compliance with applicable laws, rules and regulations. We would very much like to discuss this matter with you to ensure that any errors are corrected. Kindly reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, so that we can try to resolve your issue. Please reference your review. Thank you, the Roadrunner Financial Customer Service Team

Rated 5 out of 5 stars

Great call team!

I spoke with Shay, Jasslyn, Felicia and supervisor Latoya to help me pay off my loan as early as I could and they all were very informative, helpful and friendly. They all went out of their way to get me the documents I needed for the paid in full letter. I can’t thank you all enough!

Date of experience: March 22, 2024

Rated 5 out of 5 stars

Above and beyond!

Above and beyond!
Great customer service, kind and knowledgeable. My dear, she was able to give me a solution . Even thinking out of box!!! Thank you very much 🙏

Date of experience: February 28, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look