162 total
I've been a licensed dealer for many years and I cannot tell you how pleased I am with the help, the simplicity and the expediency of Roadrunner Financial's platform. I look forward to working with them as often as possible in the years to come. Thank you for such a great experience.
Date of experience: April 14, 2024
If I could give 0 stars, I would. Horrible customer service, wasn't notified that a payment was reversed (for no known reason and I have notifications via email, phone and text setup) and they charged late fees and additional interest while I was trying to pay the loan off. The payment was supposedly reversed days ago, so $47 additional interest and a late fee tacked on without notification after the reversal. The only way I knew about it was because the funds weren't taken out of my bank account. I tried to talk with a customer service rep and said they will not return that money because it's not "what they do". Corrupt way to do business, if you ask me. DO NOT GET A LOAN FROM THESE PEOPLE.
Date of experience: April 22, 2024
Reply from Roadrunner Financial
Hi Caitlin, We are sorry to hear that you were dissatisfied with our services. We did look into this matter and see that you did try to make a payment via our online portal. From what we can tell the information provided for your bank account was incorrect and the payment was returned. Upon learning of the returned payment, we did contact you by text and see that you were able to speak with our agent about the situation. Looking at your account it appears your issue was then subsequently resolved. Again, we are sorry that you are displeased with our service, but are happy to discuss any further questions you may have. Please feel free to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, if you would like to discuss this matter further. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team
Complete scam of company. Loan sharks. Interest rates are ridiculous and you can never pay off early because they don't put towards principal. Avoid at all cost
Date of experience: April 16, 2024
Reply from Roadrunner Financial
Hi Greg, we are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records we are unable to identify the account associated with your complaint. However, all of our accounts are simple interest, and interest can accrue only in accordance with the terms of the loan (as described in the relevant loan documents), which are all in compliance with applicable laws, rules and regulations. We would very much like to discuss this matter with you to ensure that any errors are corrected. Kindly reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, so that we can try to resolve your issue. Please reference your review. Thank you, the Roadrunner Financial Customer Service Team
I spoke with Shay, Jasslyn, Felicia and supervisor Latoya to help me pay off my loan as early as I could and they all were very informative, helpful and friendly. They all went out of their way to get me the documents I needed for the paid in full letter. I can’t thank you all enough!
Date of experience: March 22, 2024
Shanice was top notch.
She was informative and detailed in her explanation of what needed to be done to fix my problem.
While going through everything we found out the email I had was no longer valid and part of the reason I wasn’t receiving emails.
She fixed that while we were on the phone. It was excellent customer service and I thank her for her help during this rough time in my life.
It is appreciated as are you, Roadrunner
Dan Wrider
Date of experience: December 28, 2023
My checking account number was incorrect on my account, so it couldn’t draw the payment from my bank. I was on the road to Chicago while trying to get it straight and unable to access the website. Felicia was awesome! She was able to get everything corrected while we were on the phone, so I won’t have to worry about it while I’m away from home. She was very friendly, courteous, and listened to what I needed. I wish I could have this good of an experience with all my creditors.
Date of experience: November 20, 2023
Fantastic service. Great communication, very understanding when you are a new customer and not used to system. If you have any issues at all I encourage you to explain your situation and they will work with you to help you navigate. I was very frustrated because I was getting a call about my bill but my seller had not sent the paperwork so I didn’t know how to pay my loan. Roadrunner was both patient and kind. They helped me navigate and made me feel very valued. Be patient and kind and you will get it back 100fold.
Date of experience: November 14, 2023
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.
Date of experience: March 28, 2019
I work with numerous finance companies and Roadrunner is by far the easiest to work with. Ease of application and the speed of replies far exceeds other companies. Agents are very friendly and knowledgeable.
Date of experience: February 05, 2024
Above and beyond!
Great customer service, kind and knowledgeable. My dear, she was able to give me a solution . Even thinking out of box!!! Thank you very much 🙏
Date of experience: February 28, 2024
Very good company to get financing on side by side polaris 570.Very bad when u go to your own credit union to get a loan an they wouldn't financing for u.But guess what roadrunner did for me so thank u roadrunner for getting me financing.they are the best one out there to do business with.cord credit union stay away from them I been banking with them for 5 year,that is sorry business. They won't finance me because doctor bills but guess what roadrunner will thanks again.
Date of experience: October 21, 2020
We use Roadrunner Financial everytime a customer wants to finance a product that we sell. The convenience of knowing an answer of approval in minutes is what its all about. The ease of having all the documents sent to our email is very convenient as well. We can essentially have a prime customer in and out in about 15 minutes. With other company's it doesnt work like that.
Date of experience: July 24, 2019
Roadrunner offers a great program! Very east and fast process from app to funding in less than an hour. Easy to sign contracts sent through email. Funding docs uploaded on site. All customer service is always friendly, fast, and ready to help! Would recommend to any dealers looking for a great funding source!
Date of experience: January 28, 2020
I have my loan through Roadrunner Financial. I also work in a finance offer Roadrunner and it is a pleasure working with them on both sides. Thank you for always make things easy Roadrunner!!
Date of experience: March 22, 2023
Amazing customer service, very helpful and knowledgeable through out the loan process. Wether you call or use their online chat service to talk with a representative they are very courteous and helpful. Have my loan set up for automatic drafts and have not had any issues. Want to say thank you for all the help this company has done.
Date of experience: April 27, 2021
From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.
Date of experience: October 09, 2019
Joshua Norton has been influential in getting our loans quickly approved!!...He REALLY makes a difference!!..A true asset to Road Runner Financial!
Chris O
NASH Powersports
Scottsdale AZ
Date of experience: September 05, 2019
My name is Melody Calcano. I am the Finance Manager at Maximum Motorsports in Riverhead, NY. I can say with certainty that I highly recommend Roadrunner Financial to any Dealer looking to increase sales and revenue. They are more than a pleasure to work with and fund extremely fast. We sell fun here at Maximum Motorsports, and Roadrunner Financial has made it that much easier for us to make more people happy riding out on the new bike of our dreams. The only thing I wish for Roadrunner Financial to do is partner with each brand I carry. That would make them absolutely complete!
Date of experience: May 02, 2017
The payment portal is a constant pain in the a$$. I try to use it and it tells me it’s the wrong email every time. Then I call and get hung up on repeatedly. My favorite so far has been going to the payment portal on the 18th of January when my bill was due the 22nd and it not working then calling over and over, mailing a letter asking why I can’t get a person on the phone or the online payment to work. When I emailed I got an automated response the first four times. Finally on February 9th 2024 I get an email so I call and get a live person that doesn’t hang up only to be transferred to a rude guy. Rude guy then tells me that they are going to charge off my account. If you’re not going to provide a consistent way for people to make payments you shouldn’t expect to be paid.
Date of experience: February 09, 2024
Reply from Roadrunner Financial
We are in receipt of the dispute of the customer. We have performed a full investigation into the customer’s claim and are unable to identify any wrongdoing on the part of our company. Due to privacy considerations, we cannot comment on the specifics of a customer’s account in a public forum. However, we can confirm due to the status of the customer’s account access to our online platform was terminated. As a result, the customer was unable to access her online account. The customer was advised of the reason for this and what was needed to resolve the issue. The customer has not followed through with resolving the issue. The consumer can contact us at any time to discuss the matter further. Therefore, we are closing this dispute and taking no further action in this regard.
It was great! I love working with Roadrunner. They provide excellent customer service, and great funding options. I think my favorite things about roadrunner include the ability to fund those with slightly challenged credit with a real loan rather than a lease, and also how far back they can go on pre-owned units. Thank you guys
Date of experience: January 18, 2020
