Visit website

Buildium Reviews 495

•
TrustScore 3 out of 5

3.2

Cloud Computing Service
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Buildium has completely transformed how I run my property management business. I went from having little visibility into my rentals to having a clear, real-time pulse on day-to-day operations. I no longer need to share spreadsheets for updates, track delinquencies manually, or dig for information - everything I need is centralized and easy to access.

I love Buildium and their incredible support team! Every feature has been simple to set up, and their guidance made onboarding seamless. What truly sets them apart from other property management software is that I can call them anytime (business hours) with questions. Knowing I have that support gives me confidence and ability to use the platform even more.

By implementing Buildium, I've been able to make meaningful structural changes to my business. I've saved over $100,000 YoY this quarter alone.

Rated 5 out of 5 stars

Buildium is a great software! It has made a huge diffence from our prior QB's software we were using. Our tenants are able to make rent payments by using the portal. We are recieving less and less checks to process.
Accounting is also happy to see how easy is to navigate all journal entries/bill payment & EFT. Our CPA is able to login and collect all the data for tax return filing. Buildium, is an outstanding software. A happy customer here.

Rated 2 out of 5 stars

The app is solid and easy to use, but customer support is abysmal. I have worked for almost a year and a half to get the repayment working in the Virgin Islands. We were told to go through CSG Forte. We were approved, but then Buildium denied us without any satisfactory response. Other than the bank account, our sister company uses the same bank as we do. It has been beyond frustrating.

Rated 2 out of 5 stars

I run a growing property management business, and we're growing fairly quickly.

I use Buildium epay so people can pay their rents via the portal, which sounds like a great plan... At least until you realize that Buildium decides to implement ridiculously low deposit limits.

2 months in a row, the limit they granted me was so low that I had tenants unable to pay their rents. Looking at a third month in a row now potentially so I decided to not let people pay online to start off, but they now have to bring my cashier's checks or money orders to get around this idiotic limit that makes zero sense.

I am pretty much forced to look at alternatives cause I can't have my customers being unable to pay their rents!

Company details

  1. Cloud Computing Service
  2. Real Estate Agency

Information provided by various external sources

Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.

Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 5 out of 5 stars
Invited

Fantastic company to work with

Fantastic company to work with. The have great customer service, easy to contact, plenty of tutorials to guide you through. Can't say enough about how much I enjoy working with them.

Date of experience: June 22, 2020

Advertisement
Rated 5 out of 5 stars
Invited

ELease conversion

We recently decided to use the Eleases for our business and the service we received was excellent!

Date of experience: June 22, 2020

Rated 5 out of 5 stars
Invited

Buildium support personnel are very…

Buildium support personnel are very knowledgeable of their products and can usually take care of my issues very quickly. This is very important to me because that means I can spend more time taking care of my customers needs.

Date of experience: June 22, 2020

Advertisement
Rated 4 out of 5 stars
Invited

Bills need to be assignable to specific…

Bills need to be assignable to specific units within a multifamily complex. I am forced to take your reports and manually create a new report via Excel every month for every multifamily complex I manage. This takes an extremely long time. If there is something I'm missing that will solve this issue for me, please let me know.

Date of experience: June 22, 2020

Advertisement
Rated 5 out of 5 stars
Invited

Great for our small HOA (54) needs

Buildium is a great system to take care of all of our small HOA needs very easily and simple. Easy to learn and process for our needs, makes being the treasurer for the HOA a very easy job....but don't tell the other board members! hahaha

Date of experience: June 09, 2020

Advertisement
Rated 3 out of 5 stars
Invited

Overall satisfied. Room for improvement

Overall, solid choice for property management with 100 units and fewer. Have come upon a few minor glitches and could be organized better. Have experienced long wait times on the help line but can usually get through quickly. But once you learn it, it’s pretty user friendly.

Date of experience: June 08, 2020

Advertisement
Rated 4 out of 5 stars
Invited

Very good

Very good. I like the training videos. Some frustrations with doing searches though. For instance, if my tenant has the last name of "Oh", it will give me lots of other tenants, and even applicants, before I actually get the tenant I'm looking for. But, guess that's just the nature of search engines.

Date of experience: June 08, 2020

Rated 5 out of 5 stars
Invited

I LOVE using Buildium

I LOVE using Buildium. It is a pretty intuitive software program where the user doesn't need to have a quadruple master's degree in accounting to operate it. I feel the customer service department is outstanding. Now that they are fully staffed, they typically answer the phones right away and are very quick to get your question/problem handled.

Date of experience: June 08, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look