Automobile Club of Southern California Reviews

If you can find another company please do so. This used to be a wonderful company. Now there’s no way to speak to a real person who doesn't transfer to a virtual agent or disconnect you. I was left stranded 4 hours waiting for roadside assistance.

AAA has gone straight to the dogs - terrible customer service, agents without a clue how to answer a question off script, and and non-stop pass the customer off to someone else. Quick to take your credit card details, sloppy and inaccurate policies follow. AAA cannot be trusted.

I would give them a zero if I could. I have been with Automobile Club of Southern California for over 50 years. I rarely use them, but tonight I needed battery service. My mechanic indicated that my battery was not "cranking" properly, and should be replaced. Since it was an AAA battery he suggested that I have it replace by AAA. I tried without success. Even though I had the numbers documented by my mechanic the AAA contractor indicated that the battery though on warranty was not quite bad enough to change. They basically said I had to wait to be stuck on the roadside with a dead battery, or pay them full price for a new battery. To make it worse their price was higher than the dealer. I will be switching to a new roadside service. I suggest everyone avoid AAA.

3 cars + home with AAA over 25 YEARS and I was just cancelled. I'VE NEVER HAD AN ACCIDENT OR CLAIM - I am LIVID & this is LUDICROUS. I have always loved AAA until this last week and I request to be escalated to SENIOR MANAGEMENT and reinstated.

My DMV handicap placard application was rejected at the Apple Valley, CA office. The employee rejected it because my doctor used white-out to correct a medical word he had written. The employee was curt and seemed to insinuate fraud. I must start the process all over again, and I know my doctor will be as frustrated as I am.

Roadside assistance left me stranded with a flat tire in the middle of the forest in Mount Shasta all night. It's the morning of the next day and I'm still uncertain about they coming to help me. I need to be in Redding airport in a few hours and I don't have transportation. Do yourself a favor and buy roadside assistance from other companies. I'm done with them after this. I have been a member for 18 years and I barely used them. They were rude on the phone. The only update that I received after hours of waiting says that they cancelled my request for help. I wasn't able to find anymore help after that. Just extremely rude employees on the phone telling me false information.

On two occasions while towing a travel trailer the service received was horrible. We waited for over 6 hours on US 395 north of Reno for assistance with a tire change. Many AAA agents called and replied by sending us a Be there in 60 minutes text. Finally when they showed up they didn't have a jack. On another case just recently we waited for over 5 hrs for a tow, with many text messages and no phone communications. The drivers were very polite and almost embarrassed by the poor response from AAA.

On 9/12/2022, Monday evening, my daughter’s car stalled in parking lot in Long Beach. She called AAA for assistance. Someone came to try to jump start her car but it was determined to be something else and the car needed to be tow instead. A request was then submitted and she was provided with an 8:30pm ETA (approximately an hour from the time of call). Since it was getting dark and it was just my young daughter and her friend, I decided to drive out to be with them. At or around 8:30pm, she received a new ETA time of 10:45pm. I was extremely concern about waiting there for another 2 hours, so we called the call center (trying to speak with a live-person can take as long as 25 minutes). The representative informed us that she cannot control the scheduling, however, would send a message to the towing company for an update.

If you want AAA to tow your car to the mechanic next block, they will give you the service. But if you ask AAA to get your car towed from Beverly Hills to Rowland Heights (36 miles) they won't give you the service. My AAA 'Plus' membership included 100 miles towing support. DO NOT fall for their high mileage "PLUS" membership because even after paying their higher yearly dues the service won't be provided to you if you travel a long distance.

The office manager in upland CA forged my signature on a paper. I made him mad and he threw my renewal forms away when I found out I had no insurance I went to the office and raised hell. I ask them to give both of us a lie detector test they refused. I signed my name on a paper in a strange way and that was the same way he copied it on the forged one. The one he forged wasn't even the one I signed in the first place. I sent a certified letter to the office they refused it. I took them to small claims the judge knew I proved my case but he ruled against me because he didn't want to rule in my favor against a nationwide company and the fact that I am black. Even now I will take a lie detector test to prove I am right and that they did this to me under penalty and perjury of the law of the State of California the statements that I've given in this review are true.