18,886 total
Edina make it very easy to solve my problem! I was struggling with the pop up option on the course, so I asked Edina how I would access the pop up, she sent me every possible way to allow the blocked pop up and we got it sorted within 10 minutes! Absolutely brilliant person to ask for help!
Date of experience: April 28, 2024
I telephoned the call centre and Natalie was the best! She was very patient and explained my next steps clearly, even providing tips to assist me later.
Further to this Natalie noticed I didn't have access to my next unit, then proceeded to find out why and sent me an email to help me understand what to do by uploading an image for me to follow.. brilliant!
Date of experience: April 25, 2024
Reply from learndirect Limited
Good afternoon S Smith
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Natalie :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I have requested cancelled my course, Miss Edina received me with understanding and support, she has kind offered my alternatives in order to help my difficulties, but sadly I can't continue my study due to personal difficulties.
But Edina has helped through the cancelled process in her part and she provided details what will happened next.It was a rather positive feeling from her.I grateful for her help.
Date of experience: April 25, 2024
Reply from learndirect Limited
Good afternoon Fang
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Edina :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I had a great experience enrolling a course through LearnDirect. Bevan was super helpful when I had questions about the course. He went above and beyond to make sure I had an easy enrollment. I really appreciate all of the help by Bevan!
Date of experience: April 18, 2024
Reply from learndirect Limited
Good afternoon Eylul
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Bevan :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I spoke with Abel from learn direct. He gave me tips and advice to teach English for foreign language. He answered all my questions and gave me an option of the payment plans. Thank you for your help Abel, excellent customer service.
Date of experience: April 23, 2024
Reply from learndirect Limited
Good afternoon Garry Watkin
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Abel :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
My experience today was great, I was sceptical about the course thought I could not afford paying all the amount at once. Mr Adebayo Sholujo was very patient with me, explained all the payment plan in detail and managed to convince me to pay in instalments. He was very helpful, pleasant and good customer care.
The company is doing a great job for people who can not attend college everyday for different reasons and it allows you to study at your own pace, suitable for everybody👍
Date of experience: April 24, 2024
Reply from learndirect Limited
Good afternoon Evermay Zvinodavanhu
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Adebayo :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I spoke to Rio over the phone, he was super helpful and explained the process to me carefully and answered any questions I had. Would definitely recommend :)
Date of experience: April 26, 2024
I had queries around submission of an assignment and course extensions amongst others and was connected to Idiel. She was professional with her feedback and answered them promptly. I have had a couple of queries over the last week and all have been dealt with to my satisfaction.
Date of experience: April 24, 2024
Reply from learndirect Limited
Good afternoon Penny
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Idiel :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I've studied with this company before and I've always had a positive experience where I gained my level 3 and health and social care.
I spoke to Jake recently about doing a veterinary course and he was extremely helpful, professional and had a sense of humour so it was a pleasure speaking to him. I'm still just starting the course so I can't comment on the course contents, but it does look very hopeful and I'm excited to partake. I recommend learn direct, The only downside I would say is that they don't offer government funding on some of their courses, however overall great experience. Thank you.
Date of experience: April 23, 2024
Reply from learndirect Limited
Good afternoon Seb
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Jake :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I have previously studied with Learndirect from 2015 and 2017.
The courses I have successfully completed include:
1) Functional Skills -English Level 2 in 2015
2) Certificate in Retail Knowledge Level 3 in 2017
Furthermore, as April 2024, I am currently studying with learndirect. Hence, the current courses include;
1) Teaching English As Foreign Language (TEFL) - Advanced Diploma Level 5
2) Certificate in Advice and Guidance Level 3 NVQ
Therefore, I would highly recommend other members of the diverse community to study with UK’s best education and learning provider.
Date of experience: April 24, 2024
Reply from learndirect Limited
Good afternoon Hassan Mohamed Jama
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Bevan :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I needed some information from customer service and they were brill. So easy to use and sorted out my query straight away. Holly is brill. I would recommend Learn Direct to anyone
Date of experience: April 24, 2024
Reply from learndirect Limited
Good afternoon Lynda Butterworth
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Holly :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Idiel was kind didn't hesitate to help me. Their services and responses were quick and helped me solve my issue efficiently
Date of experience: April 26, 2024
Reply from learndirect Limited
Good afternoon Jenna Clarkson
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Idiel :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Adebayo Shobaloju was so so incredibly helpful, he completely made everything sp easy and he was so warm and caring and informative. What an excellent service he is providing to customers xxx thank you adebayo you are a credit to learn direct xxxx
Date of experience: April 25, 2024
Reply from learndirect Limited
Good afternoon miss hayley
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Adebayo :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Idiel was quick and helpful, giving me exactly the information I was asking for.
She is proficient in her work!
Well done, Idiel!
Date of experience: April 26, 2024
Reply from learndirect Limited
Good afternoon Bob
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Idiel :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Aaron was absolutely fantastic in answering all my questions and helping to ensure the course I picked was right for me. Very reassuring and supportive customer service. Thanks Aaron and team!
Date of experience: April 25, 2024
Reply from learndirect Limited
Good afternoon Hayley Fouracre
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Aaron :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Spoke to Aaron whilst trying to find a course within my budget and he couldn't have been any more helpful! no question was too much and even whilst waiting for devices to load there was no awkward silence and it was a lovely chat! Aaron is definitely a great member of staff to have on the team!
Date of experience: April 22, 2024
Reply from learndirect Limited
Good afternoon Charlie
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Aaron :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Abraham Adesoji has been an encouragement since last year explains fully that even when you are a learner you find yourself with full support as he walked me through it all. Finally manged to enroll Nursing degree
Date of experience: April 18, 2024
Reply from learndirect Limited
Good afternoon Gracio Gomba
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Abraham :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
After a response of being asked to get hold of them, my inbox is full of notifications of "urgent we are trying to contact you yet no one is calling me. I tried calling back, I get no response. I Emailer them and got blocked...... I now don't understand what is really going on. I now fear for my life and my reputation all because of just showing interest in learning
Date of experience: April 24, 2024
Reply from learndirect Limited
Good morning,
We were disappointed to read this feedback - We would love the opportunity to investigate your issue further, however, we must request further information from you, as we are unable to pinpoint the particular student account this refers to from just the name 'Poor Child' on this review alone - we would need your full name.
Being unable to identify you from the details in your review means we can't contact you directly, or take any action, so please respond on CustomerServices@learndirect.com with details to help us identify you.
Kind regards
Customer Support Team
Learndirect
I contacted customer service team and spoke to a lady called Jesse. She is extremely great in customer service. I would recommend the company without any reservations.
Date of experience: April 26, 2024
Reply from learndirect Limited
Good afternoon Rosaline Gicuku
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Jesse :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I don't recommend anyone to take courses from this institute. I had to wait 2 months to make payment and proceed further to get registered for the exam. They took 2 months to fix their system. They even made clear to me what the issue was and how long I had to wait. I had a nightmare with this education provider.
Date of experience: April 01, 2024
