Alerts & IT Maintenance

 
ITS Maintenance/Information for this week:  
  
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
ITS Maintenance Notice:  
 
Papercut Upgrade: Tuesday, May 20th || Time: 4:00pm to 6:00am 
 
  • During this maintenance, printing/scanning/copying will be unavailable.  
 
F5 Upgrade: Thursday, May 22nd || Time: 8:00pm to 12:00am
During this maintenance, users may experience service interruptions on the following applications:
  • Banner
  • FAST
  • VDI (Virtual Desktop Infrastructure)
  • Ellucian Experience (Student Portal)
Palo Alto Patching- Monday, May 26th
 
  • Updates to the firewall on VPN3 requires a VPN Outage starting at 5:00pm for up to 1 hour. This VPN is limited to specific groups and people.
  • Updates to the firewall on VPN2 will cause Network Interruptions starting at 10:00pm for up to 2 hours. This is the main UNBC community VPN.
Important Note: During an outage of the Firewall on VPN 2, the network is functionally offline. All access to UNBC resources will be unavailable.
 
ITS Maintenance/Information for this week:  
  
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
ITS Maintenance Notice:  
 
Tuesday, May 13th || Time: 9:00pm to 1:00am 
 
Oracle Upgrade - Systems unavailable during this maintenance
 
Student-Focused:
Staff-Focused:
  • Banner Admin Pages/Banner Access Management - banner.unbc.ca 
  • Self-Service Banner - ssb.unbc.ca 
  • Argos Reports - reports.unbc.ca 
  • FAST - fast.unbc.ca 
  • Ellucian Workflow (Leave Requests)
  • Infosilem 
  • ARC - arc.unbc.ca  
  • UNBC phone list
 
Thursday, May 15th  || Time: 10:30pm
 
Windows Workstation patching- (all desktops and laptops running Windows) 
  
  • Important information regarding the release and install of Software Security Updates for UNBC Workstations 
  • Security Updates are available to install from Tuesday, May 13th at 12:30pm 
  • Please follow restart instructions prior to the Thursday, May 15th at 10:30pm, when restarts will occur automatically 
Windows Server Maintenance 
  • All Windows servers are impacted- FAST access may be intermittent during this time.  
Linux Host Maintenance 
  • All Linux hosts are impacted 
ITS Maintenance/Information for this week:  
  
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
ITS Maintenance Notice:  
 
UNBC.ca Website Maintenance: May 6th || Time: 10:00 pm to 12:00am
 
  • unbc.ca will be unavailable during this maintenance window. 
 
Papercut Upgrade: Tuesday, May 6th || Time: 4:00pm to 6:00pm
 
  • During this maintenance, printing/scanning/copying will be unavailable.  
 
BCNet Network updates: Thursday, May 8th || Time: 6:00 pm to 7:00pm 
 
  •  BCNET will be performing routine core network updates. This work is part of BCNET's network modernization.
  • Members may observe a short interruption (less than 5 minutes) during this maintenance.
 
Network Patching : Thursday, May 8th || Time: 8:00 pm to 10:00pm 
 
  • Network services may be intermittent during this time.  
 
Oracle Upgrade: Tuesday, May 13th || Time: 9:00pm to 1:00am 
Systems unavailable during this maintenance: 
 
  • myUNBC (Limited functionality)  
  • Users who are unable to access myUNBC for Moodle & Outlook please use the links provided below: 
  • myUNBC Student Account   
  • Banner Admin Pages/Banner Access Management - banner.unbc.ca  
  • Self-Service Banner - ssb.unbc.ca  
  • Argos Reports - reports.unbc.ca  
  • FAST - fast.unbc.ca  
  • Ellucian Workflow (Leave Requests)  
  • ARC - arc.unbc.ca  
  • Infosilem  
  • UNBC phone list 
ITS Maintenance/Information for this week:  
  
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
ITS Maintenance Notice:  
  
UNBC.ca Website Maintenance: Tuesday, April 29th  || Time: 11:00pm to 1:00am
 
  • unbc.ca will be unavailable during this maintenance window. 
ITS Maintenance/Information for this week:  April 22nd to April 28th
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
Network Maintenance/upgrade: Thursday April 24th || Time: 8:00pm to 9:00pm
 
  • No outage expected but if you do get disconnected please log back in.
 
Linux Updates: Thursday April 24th || Time: 10:00pm to 1:00am
The following services will be affected:
 
  • myUNBC
  • Banner
  • FAST
 
M365 Licensing Changes: Thursday April 24th || Time: 10:15am
 
As communicated last week, ITS will be pushing out an upgrade to M365 security.
With these security feature upgrades, additional applications and features will available to you.
 
  • Power BI Pro (faculty/staff only)
  • MyAnalytics (faculty/staff only)
For training or more information, UNBC employees have access to LinkedIn Learning, an online professional development portal. To start, click on the link below and use your UNBC username (in the format username@unbc.ca).
   
VPN2 Upgrade: Monday April 28th || Time: 5:00pm
 
  • If you are connected to the VPN at this time it will appear to have disconnected or failed for up to 2 minutes then reconnect on its own.
ITS Maintenance/Information for this week:  April 8, 2025 to April 14, 2025

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
Windows Workstation patching- Thursday, April 10th  || Time: 10:30pm (all desktops and laptops running Windows) 
 
  • Security Updates are available to install from Tuesday, April 10th  at 12:30pm 
  • Please follow restart instructions prior to the Thursday, April 12th at 10:30pm, when restarts will occur automatically 
Windows Server Maintenance- Thursday, April 10th  || Time: 10:00pm to 4:00am
 
  • All Windows servers are impacted- FAST access may be intermittent during this time.  
Linux Host Maintenance- Thursday, April 10th  || Time: 10:00pm to 4:00am
 
  • All Linux hosts are impacted 
ITS Maintenance/Information for this week:  
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
ALL Windows Server Security Patching- Wednesday, April 2nd || Time: 10:00pm  TONIGHT
 
Due to a vulnerability ITS will be patching outside of the normal maintenance schedule.
  
  • All servers are impacted.
  • Virtual desktops will also be unavailable during patching.
 

Palo Alto Patching- Thursday, April 3rd
 
  • Updates to the firewall on VPN3 requires a VPN Outage starting at 5:00pm for up to 1 hour. Limited amount of users have been notified.
  • Updates to the firewall on VPN2 will cause Network Interruptions starting at 10:00pm for up to 4 hours.
Important Note: During an outage of the Firewall on VPN 2, the network is functionally offline. All access to UNBC resources will be unavailable.
 
ITS Maintenance/Information for this week: Week of March 25th - March 31st

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices. 
 
UNBC.ca Website Maintenance:  Tuesday, March 25th  || Time: 10:00pm to 1:00am
  • unbc.ca will be unavailable during this maintenance window. 
 
System Maintenance: Thursday March 27th || Time: 8:00pm
  • changes to LDAP pools should be seamless and unnoticeable
  • rollback plans are in place to prevent disruptions
ITS Information Notice: Update March 25th – Problems with the wireless connections on campus have been resolved.
 
ITS Maintenance/Information for this week: Week of March 16th - March 22nd
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: Thursday, March 20th  || Time: 8:00pm – 11:00pm  
 
Windows Server Maintenance
 
  • All Windows Servers are impacted – FAST access may be intermittent during this window.
 
 
ITS Maintenance Notice: Monday, March 24th   || Time: 4:00pm and 10:00pm
 
Palo Alto Patching:
 
  • Updates to the firewall on VPN3 requires a VPN Outage starting at 4:00pm for up to 1 hour. Limited amount of users have been notified.
 
  • Updates to the firewall on VPN2 will cause Network Interruptions starting at 10:00pm for up to 4 hours. This is the rest of campus.
 
Important Note: During an outage of the Firewall the network is functionally offline. All access to UNBC resources will be unavailable.
 
 
ITS Information Notice: Update - VDI (Virtual Desktop Infrastructure) is Available

UNBC Horizon desktop.unbc.ca (VDI – Virtual Desktop Infrastructure) has been restored to an available and stable state. No other interruptions to workloads should be expected, thank you for your understanding and patience.
 
Important Note: If you are having problems accessing a desktop, please log out and wait a few minutes before logging back in.
 
 
Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.
 
IT Service Desk Contact Information:
  • Telephone:
  • Toll Free:
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.
ITS Maintenance/Information for this week: Week of March 9th to 15th 
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: Tuesday, March 11th || Time: 8:00pm – 8:30pm  
 
Printer Maintenance: During this maintenance, printing/scanning/copying will be unavailable.
 
ITS Maintenance Notice: Tuesday, March 11th  || Time: 11:00pm – 1:00am
 
UNBC.ca Website Maintenance: unbc.ca will be unavailable during this maintenance window.
 
 ITS Maintenance Notice: Network Maintenance – Multiple Buildings – March 12th – 13th   
 
ITS will be performing network maintenance at the dates, times and locations listed below. Users will experience intermittent network interruptions for approximately 10 minutes, that will affect network connectivity, wireless connections & deskphones (any active calls may be dropped and deskphones will not be able to make or receive calls for 2-3 minutes).

Note: If there are critical research projects, or critical meetings that rely on the network during these times please contact support@unbc.ca as soon as possible.

Wednesday || March 12th || 5:00am
 
  • Building #2 - Power Plant , Facilities Maintenance Building
  • Building #6 – Conference Centre
  • Building #7 - Agora
    • Athletics Office, Bentley Centre, Bookstore, Cashiers Office, Cafeteria, Copy Centre, International Office & Registrar’s Office.
  • Building #11 – Enhanced Forestry Lab
  • Building #14 – Northern Sports Centre
  • Building #17 – Residence #1
  • Building #18 – Residence #2
  • Building #19 – Bioenergy Plant
  • Building #51 – WIDC/WIRL
 
Thursday || March 13th || 5:00am
 
  • Building #3 – Charles J McCaffray Hall
  • Building #5 - Geoffrey R. Weller Library
  • Building #8 – Teaching Laboratory
  • Building #9 – Dr.Donald Rix Northern Health Sciences Centre
  • Building #10 – Teaching & Learning Centre
 
ITS Maintenance Notice: Thursday, March 13th || Time: 10:00pm – 4:00am

Windows Server Maintenance
 
  • All Windows Servers are impacted – FAST access may be intermittent during this window.
 
ITS Maintenance Notice: Thursday, March 13th  || Time: 10:30pm
 
Windows Workstation patching (all desktops and laptops running Windows)
 
  • Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, March 11th at 12:30pm
  • Please follow restart instructions prior to the Thursday, March 13th  at 10:30pm, when restarts will occur automatically
 
 
ITS Information Notice: Microsoft Teams – In Channels , the ‘Files’ tab will be renamed to ‘Shared’ starting mid-April 2025
 
Microsoft Teams is renaming the ‘files’ tab to ‘shared’ tab, allowing users to view content shared in posts & content in the document library in one place.
 
 ITS Information Notice: VDI (Virtual Desktop Infrastructure)
 
The issues surrounding VDI have been resolved. ITS will continue to work with the vendor and monitor over the weekend to ensure that the environments are stable.
 
Important Note: If you are having problems accessing a desktop, please log out and wait a few minutes before logging back in.
 
 
ITS Information Notice: VDI (Virtual Desktop Infrastructure) is Experiencing Issues
 
VDI (Virtual Desktop Infrastructure) is currently experiencing issues. ITS is aware and we are currently working on resolving the issue.
 
Important Note: At this time, we do not have an ETA on a resolution. Please watch for announcements for further updates.
 
ITS Maintenance Notice: Thursday, March 6th  || Time: 10:00pm – 12:00am
 
Printer Updates: During this maintenance, printing/scanning/copying will be unavailable.
 
ITS Maintenance Notice: Emergency Banner Upgrade || Thursday, March 6th || Time: 8:00pm – 11:00pm
 
ITS will be performing an Emergency Banner Upgrade on March 6th from 8:00pm – 11:00pm to mitigate a critical vulnerability.
 
Emergency Banner Upgrade - Systems Unavailable during this maintenance:
 
  • myUNBC (Limited functionality) 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST
  • Argos
ITS Maintenance/Information for this week: Week of March 2nd to March 8th
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
ITS Maintenance Notice: Wednesday, March 5th || 5:00am
 
Building 4 Network Maintenance: ITS will be performing maintenance on the network in Building 4 (Research Laboratory) on March 5th at 5:00am for 10 minutes. Users will experience intermittent network interruptions during this window, that will affect network connectivity, wireless connections & deskphones (any active calls may be dropped and deskphones will not be able to make or receive calls for 2-3 minutes).
 
Important Note: If there are any critical research projects that rely on the network during this maintenance window, please contact support@unbc.ca at your earliest convenience.
 
 ITS Maintenance Notice: Thursday, March 6th  || Time: 6:00pm – 7:00pm

Argos/MAPS Update: Argos/MAPS will be unavailable during this maintenance window.
 ITS Maintenance Notice: Thursday, March 6th || Time: 10:00pm – 4:00am
 
Linux Host Maintenance
 
  • All Linux hosts are impacted
 
ITS Information Notice: Vulnerability detected with VMware Workstation – Action Required
 
ITS has detected a vulnerability with VMware Workstation  and we recommend updating those applications as soon as possible. If you are not able to perform the update then please contact our service desk so that we may further assist you.
 
ITS Maintenance Notice: Thursday, February 27th  || Time: 12:00am to 4:00am
 
Printer Updates: During this maintenance, printing/scanning/copying will be unavailable.
 
ITS Maintenance/Information for this week:
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: UNBC.ca Website Maintenance || Tuesday, February 25th  || Time: 11:00pm – 1:00am

UNBC.ca Website Maintenance: unbc.ca will be unavailable during this maintenance window.
 
ITS Maintenance Notice:
 
Thursday, February 20th || Time: 8:00am to 4pm 
 
Linux Host Maintenance 
  
  • All Linux hosts are impacted 
 
Sunday, February 23rd || Time: 8:00am to 4pm 
 
Palo Alto Patching:
 
  • Updates to the firewall requires a VPN outage for Linux.
  • Updates to the firewall on VPN2 will require a complete network outage.
 
Important Note: During an outage of the Firewall the network is functionally offline. All access to UNBC resources will be unavailable.
 
ITS Maintenance Notice: Thursday, February 13th || Time: 10:00pm – 4:00am
 
Windows Server Maintenance
 
  • All Windows Servers are impacted – FAST access may be intermittent during this window.
ITS Maintenance/Information for this week: February 9th to February 15th
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: Tuesday, February 11th  || Time: 8:00pm
 
Server hardware and software upgrades - The disruption should last no more than 10 minutes.
 
  • This will cause a brief disruption in some Banner apps and Argos reports- reports.unbc.ca 
 
ITS Maintenance Notice: Thursday, February 13th || Time: 10:30pm
 
Windows Workstation patching (all desktops and laptops running Windows)
 
  • Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, February 11th  at 12:30pm
  • Please follow restart instructions prior to the Thursday, February 13th  at 10:30pm, when restarts will occur automatically
 
ITS Maintenance Notice: Saturday, February 15th  || Time: 9:00am – 9:00pm
 
Banner Upgrade - Systems Unavailable during this maintenance:
 
  • myUNBC (Limited functionality) 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST
  • Argos
ITS Maintenance/Information for this week: February 4th to February 10th
 
Server hardware and software upgrades- Tuesday, February 4th || Time: 8:00pm  
Systems unavailable during this maintenance: The disruption should last no more than 10 minutes.
 
  • This will cause a brief disruption in some banner apps and Argos reports- reports.unbc.ca 
 
UNBC.ca Website Maintenance: Tuesday February 4th || 11pm to 1am
 
  • During this period, unbc.ca will be offline, and some links may be unavailable.
 
Oracle Patching - Thursday, February 6th || Time: 10:00pm to 12:00am
Systems unavailable during this maintenance: 
 
  • myUNBC (Limited functionality)  
  • Users who are unable to access myUNBC for Moodle & Outlook please use the links provided below: 
  • myUNBC Student Account   
  • Banner Admin Pages/Banner Access Management - banner.unbc.ca  
  • Self-Service Banner - ssb.unbc.ca  
  • Argos Reports - reports.unbc.ca  
  • FAST - fast.unbc.ca  
  • Ellucian Workflow (Leave Requests)  
  • ARC - arc.unbc.ca  
  • Infosilem  
  • UNBC phone list 
ITS Maintenance Notice: Thursday, January 30th|| see below for times.
 
Palo Alto Patching:
  • Updates to the firewall requires a VPN outage for Linux from 5PM to 7PM 
  • Updates to the firewall on VPN2 will require a complete network outage at 10pm up to 4 hours. This is the rest of campus.
Important Note: During an outage of the Firewall the network is functionally offline. All access to UNBC resources will be unavailable.
 
ITS Maintenance:  Banner Upgrade
Saturday, January 25th || Time: 9:00am – 9:00pm 
  
Systems unavailable during this maintenance: 
  
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK 
  • UNBC Online Services (Student, Alumni and Employee) 
  • UNBC Password Management Services 
  • UNBC Online Phone List 
  • FAST – fast.unbc.ca  
  • Argos Reports – reports.unbc.ca 
ITS Maintenance/Information for this week:  January 21st to January 27th

Thursday, January 23rd || Time: 10:00pm – 4:00am 
 
Windows Server Maintenance 
  • All Windows servers are impacted- FAST access may be intermittent during this time.  
 
Linux Host Maintenance 
  • All Linux hosts are impacted
ITS Maintenance/Information for January 14th to January 20th

Tuesday, January 14th || Time: 8:00pm – 10:00pm

Server upgrade- Short Banner disruptions are expected.
 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK 
  • UNBC Online Services (Student, Alumni and Employee) 
  • UNBC Password Management Services 
  • UNBC Online Phone List 
  • FAST – fast.unbc.ca  
  • Argos Reports – reports.unbc.ca  
Thursday, January 16th  || Time: 10:30pm

Windows Workstation patching- (all desktops and laptops running Windows) 
 
  • Security Updates are available to install from Tuesday, January 14th at 12:30pm 
  • Please follow restart instructions prior to the Thursday, January 16th at 10:30pm, when restarts will occur automatically  
Thursday, January 16th || Time: 10:00pm – 11:00pm 

Phone system reboot
  • Desk phones, softphones and voicemail system affected. No calls in or out during that duration.
Sunday, January 19th || Time:  8:00pm – 10:00pm
 
Wi-Fi Maintenance
 
  • Extreme Wireless, our wireless authentication service, will be doing maintenance on their systems.
  • Users that log into Wi-Fi under the following will not be able to log in or will be disconnected
    • UNBC-PCG
    • UNBC-Guest
    • UNBC-RESNET
UNBC and Eduroam networks are not affected by this maintenance.
For more information on the various UNBC Wi-Fi networks, visit our Knowledge base article: WIFI Access
 
ITS Maintenance/Information for this week: Week of December 15th to 21st 
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: Tuesday, December 17th  || Time: 5:00pm to 7:00pm
 
Papercut Upgrade: During this maintenance, printing/scanning/copying will be unavailable.
ITS Maintenance Notice: Thursday, December 19th || Time: 10:00pm – 4:00am

Windows Server Maintenance
 
  • All Windows Servers are impacted – FAST access may be intermittent during this window.
 
Linux Host Maintenance
 
  • All Linux hosts are impacted
 
 
ITS Advanced Maintenance Notice: Monday, December 30th  || Time: 9:00am – 9:00pm
 
Banner Upgrade - Systems Unavailable during this maintenance:
 
  • myUNBC (Limited functionality) 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST
  • Argos
ITS Maintenance Notice: Thursday, December 12th  || Time: 10:30pm
 
Windows Workstation patching (all desktops and laptops running Windows)
 
  • Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, December 10th  at 12:30pm
  • Please follow restart instructions prior to the Thursday, December 12th  at 10:30pm, when restarts will occur automatically
 
ITS Information Notice: Microsoft Change – Retiring support for Filmbox (.FBX) and SketchUp (.SKP) file formats in Microsoft 365 apps on March 1st, 2025
 
Microsoft will be retiring support for Filmbox (.FBX) and SketchUp (.SKP) file formats in Microsoft 365 apps on March 1st, 2025 due to security concerns. Microsoft will continue to support the insertion of other 3D model formats, including OBJ, STL, GLTF, and GLB. Users who wish to insert .FBX or .SKP files will need to first convert them outside of Microsoft 365 (or if they are the author of the file, export it to a different format).
 
ITS Maintenance Notice: UNBC.ca Website Maintenance || Thursday, December 5th || Time: 11:00pm – 12:00am

UNBC.ca Website Maintenance: unbc.ca will be unavailable during this maintenance window.
 
ITS Maintenance/Information for this week: Week of December 1st to December 7th 
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: UNBC.ca Website Maintenance || Wednesday, December 4th  || Time: 11:00pm – 12:00am

UNBC.ca Website Maintenance: unbc.ca will be unavailable during this maintenance window.
ITS Maintenance Notice: Chemstore Maintenance || Thursday, December 5th  || Time: 9:30am – 11:30am
 
Chemstore Maintenance: chemstores.unbc.ca will be unavailable during this maintenance window.
 
Terrace Campus Phone Service: Thursday November 28th 12:00pm to 1:00pm
 
Telus will be performing maintenance on the phone service to the Terrace campus building. There will be a short interruption of service shortly after 12pm.
 
 ITS Maintenance Digest - Week of Nov 19th to Nov 25th

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
ITS Maintenance Notice: Thursday, November 21st || Time: 10:00pm – 4:00am

Linux Host Maintenance
 
  • All Linux hosts are impacted

ITS Maintenance/Information for this week: November 12th to November 18th

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
 
Horizon Virtual Desktop (VDI) Maintenance- Thursday, November 14th  || Time: 10:30pm
 
  • All virtual desktop connects will be impacted during the maintenance
 
Windows Workstation patching- Thursday, November 14th  || Time: 10:30pm (all desktops and laptops running Windows)
 
  • Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, November 12th  at 12:30pm
  • Please follow restart instructions prior to the Thursday, November 14th  at 10:30pm, when restarts will occur automatically
 
Banner Upgrade – Saturday, November 16th || Time: 9:00am – 9:00pm
 
Systems unavailable during this maintenance:
 
  • myUNBC (Limited functionality) 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST – fast.unbc.ca
  • Argos Reports – reports.unbc.ca
ITS Maintenance/Information for this week: November 3rd to November 9th
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca. Please see one of these locations for maintenance notices.
 
ITS Maintenance Notice: Thursday, November 7th || Time: 8:00pm to 9:00pm
 
Papercut Upgrade: During this maintenance, printing/scanning/copying will be unavailable.
ITS Maintenance Notice: Thursday, November 7th || Time: 9:00pm to 1:00am

Oracle Upgrade - Systems unavailable during this maintenance:
  • myUNBC (Limited functionality) 
  • myUNBC Student Account  
  • Banner Admin Pages/Banner Access Management - banner.unbc.ca 
  • Self-Service Banner - ssb.unbc.ca 
  • Argos Reports - reports.unbc.ca 
  • FAST - fast.unbc.ca 
  • Ellucian Workflow (Leave Requests) 
  • ARC - arc.unbc.ca 
  • Infosilem 
  • UNBC phone list
 
ITS Advanced Maintenance Notice: Saturday, November 16th || Time: 9:00am – 9:00pm
 
Banner Upgrade - Systems unavailable during this maintenance:
 
  • myUNBC (Limited functionality) 
  • Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
  • UNBC Online Services (Student, Alumni and Employee)
  • UNBC Password Management Services
  • UNBC Online Phone List
  • FAST – fast.unbc.ca
  • Argos Reports – reports.unbc.ca
ITS Maintenance Notice: UNBC.ca Website Maintenance || Wednesday, October 30th || Time: 11:00pm – 1:00am

UNBC.ca Website Maintenance: www.unbc.ca will be unavailable during this maintenance window.
 
ITS Maintenance/Information for this week:
 
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
 
 ITS Maintenance Notice: Tuesday, October 29th  || Time: 10:30am
 
VPN Update: ITS will be performing an update to the Virtual Private Network (Global Protect). Users will receive a notification that Global Protect is updating, please wait for the update to finish. 
 
ITS Maintenance Notice: Tuesday, October 29th || Time: 11:00pm – 1:00am

UNBC.ca Website Maintenance: www.unbc.ca will be unavailable during this maintenance window.