ComplaintsforLendingClub Corporation

Financial Services

Additional Complaint Information

Customer Complaint:

BBB’s business profile for Lending Club was created in April 2010. A review of Lending Club complaints was completed in December 2023. Complaints on file state concerns of scammers imposing as LendingClub Corp.

Consumers are encouraged to review How to Protect Yourself from Scams or contact [email protected].

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Initial Complaint
04/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with LENDING CLUB CORP. I do not have a contract with LENDING CLUB CORP. And they did not provide me with the original contract as requested.
Business response
04/23/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint dated April 20, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ************************* reviewed the TIL and accepted the Borrower Agreement on November 28, 2018. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
LendingClub records report that ********************* personal loan originated on November 29, 2018. Contractual monthly payments were received from January 2019 to February 2020. Thereafter,the loan became delinquent.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on July 31, 2020.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments.Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
On August 10, 2020, ************************* agreed to and enrolled in a debt settlement plan. The settlement plan was completed on December 31, 2021. Our records report that their loan was charged off and settled in full for less than the full balance.
We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with LENDCLUB BNK, they did not provide me with the original contract as i requested.
Business response
04/22/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint dated April 18, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about your loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ************************ reviewed the TIL and accepted the Borrower Agreement on June 21, 2021. They also linked their ********** account. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
LendingClub records report that their personal loan originated on June 28, 2021.Contractual monthly payments were received from July 2021 to July 2022. Thereafter,the loan became delinquent.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on December 15, 2022. In accordance with our policy, ************************* loan was sold to ******** Financial, LLC (aka:Accelerated ********************* LLC) on January 27, 2022. LendingClub is accurately reporting their account as charged off and sold with a zero-balance owed to us.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in their credit report, as well as a record of on-time payments.Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
A fraud investigation was opened on April 3, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on April 4,2024, and the fraud claim was declined due to ************************ having received benefit of funds. They were notified of this determination by mail.
As their loan has been sold, if they have additional questions regarding their account, please have them contact Accelerated *********************LLC at ************.
We appreciate the opportunity to respond to ************************* complaint. If they have further questions about this complaint, please have them contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with LENDCLUB BNK, they did not provide me with the original contract as i requested.
Business response
04/19/2024
Thank you for giving LendingClub ****, N.A. (LendingClub) the opportunity to respond to *************************** Better Business Bureau (BBB) complaint dated April 16, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. To view the TIL disclosure and other important documentation, please sign into their LendingClub account online at lendingclub.com.
Our records indicate *************************** reviewed the TIL and accepted the Borrower Agreement on June 1, 2020. They also linked their **** of America account and provide a utility bill for their application review. Their first loan (x492) originated on June 4, 2020. Contractual monthly payments were received on the loan from July 2020 to November 2021. Thereafter, the loan became delinquent.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, *************************** loan x492 was charged off on April 29, 2022. In accordance with our policy, their loan x492 was sold to ********************************* LLC on May 26, 2022. LendingClub is accurately reporting their loan account as charged off and sold with a zero-balance owed to us.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
As their loan x492 has been sold,if they have additional questions regarding their account, please have them contact ********************************* LLC (AIM) at ************.
Our records indicate *************************** reviewed the TIL and accepted the Borrower Agreement on May 15, 2021. Their second loan (x169) originated on May 21, 2021. Contractual monthly payments were received on the loan from June 2021 to September 2021, and November 2021. Thereafter, the loan became delinquent. Due to non-payment, *************************** loan x169 was charged off on April 15, 2022. In accordance with our policy, their x169 was sold to ********************************* LLC on May 26, 2022. LendingClub is accurately reporting their loan account as charged off and sold with a zero-balance owed to us.
As their loan x169 has been sold,if they have additional questions regarding their account, please have them contact ********************************* LLC (AIM) at ************.
A fraud investigation was opened on March 27, 2024, when LendingClub received a fraud claim through the credit bureaus for both loans. The investigation was closed on this same day, and the fraud claim was declined due to *************;***** having received a benefit of funds. They were notified of this determination by mail.
We appreciate the opportunity to respond to *************************** complaint. If *************************** has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with LENDCLUB BNK, they did not provide me with the original contract as i requested.
Business response
04/19/2024
Thank you for giving LendingClub ****, N.A. (LendingClub) the opportunity to respond to ********************* (*****)Better Business Bureau (BBB) complaint dated April 16, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. To view the TIL disclosure and other important documentation, please sign into their LendingClub account online at lendingclub.com.
Our records indicate that *************************** reviewed the TIL and accepted the Borrower Agreement on October 3, 2020. They also linked their **** of America account and completed a phone verification with us. Their personal loan originated on October 8, 2020. Contractual monthly payments were received on the loan from November 2020 to November 2021. Thereafter,the loan became delinquent.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on April 15,2022. In accordance with our policy, their loan was sold to ********************************* LLC on May 26,2022. LendingClub is accurately reporting their loan account as charged off and sold with a zero-balance owed to us.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
A fraud investigation was opened on April 12, 2023, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on April 14, 2024, and the fraud claim was declined due to *************************** having received benefit of funds. They were notified of this determination by mail.
As their loan has been sold, if they have additional questions regarding their account, please have them contact ********************************* LLC (AIM) at ************.
We appreciate the opportunity to respond to ********************* (*****) complaint. If *************************** (*****) has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to express my grave concerns regarding the sharing of my nonpublic information by LENDCLUB BNK with the three major credit bureaus, as well as the furnishing of inaccurate information on my credit report. This situation has caused me significant financial and emotional distress.As a consumer, I am well aware of my rights to privacy, as outlined in 15 USC 1681, section 602. However, it has come to my attention that LENDCLUB BNK has been sharing my nonpublic information with credit bureaus without obtaining my explicit consent. This unauthorized disclosure of my information has resulted in the dissemination of inaccurate data on my credit report, adversely affecting my financial well-being.I would like to draw your attention to 15 USC 1681, Section 604 A, Section 2, which explicitly states that a consumer reporting agency cannot furnish any account information without the consumer's written instructions. It appears that LENDCLUB BNK has violated this legal requirement by furnishing inaccurate account details to the credit bureaus without my authorization.Furthermore, under 15 USC 1666 B, a creditor such as LENDCLUB BNK may not treat any payment on a credit card account under an open-end consumer credit plan as a collection/chargeoff for any purpose. It is imperative for LENDCLUB BNK to ensure compliance with federal regulations and refrain from misrepresenting account statuses on credit card accounts.Account ******************** financial and emotional distress caused by these inaccuracies on my credit report cannot be overstated. Therefore, I kindly request that LENDCLUB BNK promptly investigate this matter, rectify the inaccuracies on my credit report, and cease the unauthorized sharing of my nonpublic information with credit bureaus.Your immediate attention to this issue and swift resolution would be greatly appreciated. Thank you for your cooperation in addressing this matter.Sincerely,***********************
Business response
04/15/2024
Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ************************* Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub previously addressed this complaint on March 20, 2024, and has nothing further to provide at this time. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with COMENITYCB/LENDINGCLUB ,I do not have a contract with COMENITYCB/LENDINGCLUB, they did not provide me with the original contract as I request
Business response
04/17/2024
Thank you for giving LendingClub Patient Solutions (LCPS) the opportunity to respond to ****** Parseghians Better Business Bureau (BBB) complaint dated April 12, 2024. LCPS strives to provide the very best service to our customers and appreciates their feedback.
LCPS records report that ********************************* signed their application for credit on September 18, 2021, and they were approved for credit through **************** Bank.
Please note that while LCPS processes applications for financing, we do not service the accounts. ****** Parseghians credit account originated through **************** Bank, who is responsible for servicing, billing, and collections. For assistance with their account, please have them contact **************** Banks Care Center by phone at **************, Monday- Saturday 8a.m. - 9p.m. EST.
We appreciate the opportunity to respond to ****** Parseghians complaint. If ********************************* has further questions about this complaint, please reach out to us by phone at ************** or email us at *******************************************.
Initial Complaint
04/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am victim of identity theft. My personal information was used to open accounts, apply for loans and also file the taxes under my name. I did not open or authorize this account and I therefore request that it be remove from my credit report. I report to Lendingclub bank to solve this issue but nothing done. Please issue this problem.
Business response
04/17/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** Zoranians Better Business Bureau (BBB) complaint dated April 11, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records report that ****** Zoranians personal loan originated on June 21,2019. No contractual monthly payments were received on the loan.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on November 29, 2019.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments.Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
A fraud investigation was opened on December 18, 2020, when LendingClub received a fraud claim via ****** Zoranians phone call. The investigation was closed on this same day, and the fraud claim was declined due to them having received a benefit of funds. They were notified of this determination by mail.
A fraud investigation was opened on April 11, 2024, when LendingClub received a fraud claim via ****** Zoranians phone call. A member of our Fraud Investigation team contacted them directly on April 12, 2024, the team explained that the fraud claim was declined, and they provided ***************************** with information of what was needed for further fraud claim review.
We appreciate the opportunity to respond to ****** Zoranians complaint. If ***************************** has further questions about this complaint, please have them contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
04/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with LENDING CLUB CORP ,I do not have a contract with LENDING CLUB CORP, they did not provide me with the original contract as I requested
Business response
04/19/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Jirayer Vartatanians Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

All loan applications include a members Truth in Lending (TIL) Disclosure which details the terms of the members loan. It lists their annual percentage rate (APR), which is the total yearly cost of their loan, including both the interest rate and the origination fee. The TIL and Borrower Agreement are acknowledged by the borrower during the application process. Borrowers may review their documents, payment history and account information at any time by signing into their online account at lendingclub.com.

LendingClub records indicate that Jirayer Vartatanians loan originated on April 30, 2018. Contractual monthly payments were received on the loan from May 2018 through April 2019. Thereafter, the loan became delinquent. Due to non-payment, the account was charged off on September 30, 2019.

A fraud investigation was opened on January 27, 2023 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on January 30, 2023 and the fraud claim was declined due to benefit of funds. Jirayer Vartatanian was notified of this determination by mail.

LendingClub records indicate that ****************** filed for Chapter 7 Bankruptcy on April 28, 2023 and had their case discharged on August 14, 2023. An update has been sent to the credit bureaus to accurately report the account closed date. We recommend that Jirayer Vartatnian allow up to 60 days for the credit bureaus to report the update on their credit report.

LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on your credit report.?Whether you've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on your credit report up to seven years.

We appreciate Jirayer Vartatanian as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Jirayer Vartatanian has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
04/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Applied for a ************ Loan on March 24, 2024. Portion of the loan was suppose to go to my bank account ( received) portion of the loan was suppose to be paid to a creditor ( ******** ************** to pay off a previous loan. Money had to be paid to creditor not myself or personal account. Said money was never received by creditor ( ******** **************. Have called customer service numerous times with no questions answered and only told " we will follow up with you". I need the additional portion of this loan to be sent to me directly so I can pay off this previous loan that was suppose to be paid off by ************.
Business response
04/17/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. When were notified that funds from a balance transfer loan have not been received by the creditor within 7 business days, we open a dispute claim. ***************************** loan originated on March 25, 2024. On April 8, 2024, *************************** notified us one of their creditors had not been paid.

LendingClub opened an investigation on April 8, 2024 regarding the funds to their creditor when *************************** called in and spoke with one of our phone agents. LendingClub records can confirm that as of April 11, 2024 the funds were returned and reissued to the bank account on file. We recommend that *************************** allow 5-7 business days for the funds to settle.

We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
04/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have paid this loan off. My credit report is still showing i owe ****** this is adversely affecting my credit report. In which this company goes after poor credit ratings of individuals. This has been ov
Business response
04/17/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that *********************** received a personal loan on April 13, 2022.Contractual monthly payments were received on the loan from May 2022 to February 2024. The loan was paid in full on March 22, 2024.

LendingClub Bank reports to the credit bureaus each month;however, depending on the credit bureaus it can take up to sixty (60) days credit bureaus to report the new information received. The credit bureaus may reflect either "fully paid," or "closed," and a zero balance for fully paid loans. This varies depending on the bureau, and the language used is chosen by the bureaus. For reporting purposes, the terms are interchangeable and LendingClub is unable to alter the term being used by any bureau. Upon receipt of ***************** complaint, LendingClub has confirmed the account is being reported accurately to all bureaus as closed or fully paid with a $0 balance owed to LendingClub.

We appreciate *********************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

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