Personally I never had any issues with the app. I find it easy to use it. I can select the lottery type, the individual numbers, save each game as “favourites” (for quick replay), check out and cros... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Personally I never had any issues with the app. I find it easy to use it. I can select the lottery type, the individual numbers, save each game as “favourites” (for quick replay), check out and cros... See more
Company replied
Let's start with hotel venues not willing to pay over 500 . Pathetic! So I go all the way into city to collect. After half hour looking for carpatk paying for carpark asking for south Australian hea... See more
Company replied
Rules must be clearly mentioned in thelott website regarding self exclusions and account ban. There is no info in the website about account ban if 3 self exclusions are opt in. Have given them ge... See more
Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... See more
Company replied
The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.
Shop1/180 Ann Street , 4000, Brisbane, Australia
Replied to 62% of negative reviews
Typically replies within 48 hours
Personally I never had any issues with the app. I find it easy to use it. I can select the lottery type, the individual numbers, save each game as “favourites” (for quick replay), check out and cross my fingers.
The only drawback: it never gives me the good news, like I’ve won. 😂😂

Reply from The Lott
Why has The Lott changed the login protocol with another layer of alleged security when there is already password and biometric identification. This is useless OTT process making an enjoyable event into a tiresome thing

Reply from The Lott
Let's start with hotel venues not willing to pay over 500 . Pathetic!
So I go all the way into city to collect. After half hour looking for carpatk paying for carpark asking for south Australian head office manager Le Anne because first lady was unhelpful. Get talked over laught at and told ow well ! Only do bank transfers.... not fkn good enough! You make millions hiw about you provide a fkn service

Reply from The Lott
Makes the experience rather simple, especially joining local syndicates which return funds to the local merchants. Better than tipping your money into foreign owned sports betting, or worse yet, the awful unregulated online pokies. These abominations seduce many gamblers with free spin offers & other fleecing methods that encourage regular spend but give zero back to the community

Reply from The Lott
Rules must be clearly mentioned in thelott website regarding self exclusions and account ban.
There is no info in the website about account ban if 3 self exclusions are opt in.
Have given them genuine reasons for the 3 self exclusions but they still blocked me.
My account got banned for this non existent rule in thelott and they claim the rule is in one of the pdf of victorian responsible gambling terms. Comeon Lott, the chances of winning jackpot are increasing and price too
Thelott must review their policies regarding the above and must clearly mention.
They blocked my account and permanently banned me from playing online.
Purely a scam site
I mean look at last night's winning numbers. Powerball is rigged.
Have a look at what they show in the actual televised draw. Not much at until it's time to reveal the numbers
I’ve been using the Lott app for some time with no problems when out of the blue I got a login error which I didn’t make as I login with fingerprint verification. Several resets later and password and username changes all with the same result….login error. I’m annoyed that the blame is directed at myself when I’ve done nothing differently. So this is where we part company. Your app is 💩.
Its their WebSite!! It constantly shuts itself down after you are trying finalise a transaction. Time and time again.
After 3 or 4 times of going back and redoing your selections, you just give up. Usless!!! I hate having to give 1 star!

Reply from The Lott
The app isnt working properly while selecting a ticket it wont show only says error try again later

Reply from The Lott
What's the point of running a $200,000 Set for Life Promotion if NO ONE wins it throughout the promotion period. It just feels like a case or instance of false advertising.

Reply from The Lott
What is the stupid verification game after I log into the app.It is unnecessary get rid of it.

Reply from The Lott
the $2 Lucky Lotteries, the odds are supposed to be 1 in 23. Well, I've purchased over 240 numbers in a single draw and only won 2 free tickets. The Lott capped these tickets so people can only purchase 10 numbers at a time to make the odds more fair for players. It hasn't worked, the same people keep winning the major $100,000 prize. Something is off with this game.
I think it is about time, that there is a minimum amount paid for wins. Instead of paying millions of dollars on first prizes share more for the lower ones. I paid $15.15 for Saturday's lotto and received a $7.90 payout. Lotto seems to have excuses for raising the costs, but the winnings are getting lower. I use to play Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays. I, now play, Saturdays and maybe a Powerball, but I'm thinking, maybe none at all.
We all out here buying lies printed on tickets year after year so when you burn the cash always remember to flush the toilet right after. Pray you escape the monotony of everyday life to be able to read my comment laughing. 🧻🧻🧻🧻🧻 😂 #blesstrump
I received an email from these intrusive SHONKS advising they have temporarily suspended my account as they felt (made a decision on my behalf) that my recent ticket purchases raised red flags and they were concerned about my welfare. I rarely used The Lott and usually only purchase tickets when there is a massive prize on offer. The email I received I found offensive and so personally intrusive that I have requested they permanently close my account. Absolutely disgraceful actions on their behalf on controlling how I spend my money under the guise of caring for my welfare. An absolute crock of B/S. Creating a problem that didn’t exist so typical of our dysfunctional government. Do yourself a favour and find an alternative should you want to play lotteries online in privacy. Complete breach of my privacy and personal affairs. Shameful Grubs

Reply from The Lott
When dose Vic ever get a win NEVER! Just QLD or NSW i find this very discriminating. Wonder Why ?? Never fair to any state just to 2 out of the 5 states. Get the act together! Start Sharing the prizes around.
Garbage Website and App. "Reset your password to lift your lock out" except that doesn't work. Always down when you want to login. Just go for a walk to the News Agent. These guys aren't spending their revenue on better development or servers.

Reply from The Lott
This company has useless phone service.
No human answer..only messages that do not assist elderly callers.
No Call Back to me offered.
I AM DISSATISFIED AND FRUSTRATED
AND A FEELING OF DISTRUST.

Reply from The Lott
Due to my profession, I don't allow location services to be active on my devices. It was disappointing to discover that users cannot functionally use the app without active location services. So I'll continue to log in online through the website instead or purchase tickets instore. I've been a players club member for decades and I fail see any benefits today in being a registered player. For those who never win, that is the majority of player's club members, they never get a phone call. There is no other perks or bonus to being a registered player. Also, what is up with all the multiple lucky lottery winners? Last year a few people won multiple prizes of $100,000 there does appear to be some bias in that system. One can understand the odd lucky person winning two prizes years apart but one person won it 3 times in the past few years and others won it weeks and months apart. The Lucky Lotteries game system is electronically selected so there must be some unknown bias occurring within its algorithms to have that occur so frequently. As for Oz Lotto, the additional numbers were meant to generate higher prize pools but that doesn't appear to have happened much either since the change came into effect. I think instead of the App The Lott really needs to focus on better training for instore retail merchant staff. The number of sellers who don't know how to use their Lott machines in NSW is high. As a customer, I often have to talk retailers through the process of how to use the computer to manually select tickets and I've never sold lotto tickets before myself. That is poor front line quality of service.

Reply from The Lott
Been buying the tickets for over 10 years by the counters or on the app and never win! They choose their own winner through people who work in Lott company! It a conspiracy!
ps. Sure you will pass it on… that all you answer to everyone…

Reply from The Lott
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