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Rated 1 out of 5 stars

Its their WebSite!! It constantly shuts itself down after you are trying finalise a transaction. Time and time again. After 3 or 4 times of going back and redoing your selections, you just give up.... See more

Company replied

Rated 1 out of 5 stars

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... See more

Company replied

Rated 1 out of 5 stars

Really bad app! Tried to buy Powerball and App kept say error and unable to process, so would try again and same thing would happen, a red error message, so this kept repeating until App said ticket b... See more

Company replied

Rated 1 out of 5 stars

The Lott is a scam! It doesn’t choose winners for its big prizes from the general population. The most you will ever win is the lowest prizes of up to $500 maximum! Don’t let your parents or grandpare... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

497 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Is the Australian lottery faked?

When lottery became privately controlled; they also changed the draw machines to these over technical machines which lift balls up from underneath the machine.
The camera recording the draw only shows the video feed from a lower angle of the machine to prevent viewers from seeing the balls being lifted up from under the machine.
And why are the video feeds "CUT", there should only be one continuous feed of draw video?
Also note that the Powerball game videos only show the Powerball machines in static position at the start of the video while the presenter is talking, then the video feed is cut and goes to the Powerball machine spinning with all the numbers blurred, then the video is once again cut, and the other Powerball machine is shown already spinning.
This makes it possible to allow a ball to drop down out of the machine and to lift a chosen winning ball from under the machine to fake a draw.
Do The Lott use a computer algorithm at the end of each business day; to decide which numbers will produce the highest profits for "The Lott"?
Are those numbered balls then placed under the machine and lifted to fake a lottery draw?
If you look at the draws you will notice you "CAN'T" see the numbers on the balls when in play, it is impossible.
And the online draw videos do not allow a viewer to zoom in.
The draw videos never show any authorised people, The Lott just make a claim that there is a Government authority present in the draw room.
Now since I am able to pick out these real faults with the lottery system; there should be an inquiry into the use of these "LIFTING" ball machines to give clarity to why these machines are used when a simple clear drum could be used with all the balls in play being totally visible.
Do you really think the Australian Government would allow any one person to become wealthy enough to run their own election campaign with a $100M win, I don't think so. Remembering The Lott make claim that there are over 260 new millionaires made each year.
Why does the Network 7 news promote lottery draws and direct and advise viewers to purchase a lottery ticket for the jackpot draws, and why is it possible for Network 7 to disclose the location of the winner and the winner's age and gender, it makes no sense that the 7 Network have such privilege if player anonymity is a safety concern, and why are network 7 allowed to endanger the general public with their announcements?
Keep in mind that network 7 national news even had a segment where they showed people cleaning the draw machines and moving them from a studio storeroom broom closet into the draw room before every draw.
Notice how The Lott claim there are 133.5 million winners. But realistically you aren't winning lottery if you pay more for your ticket than you get returned, this would be a loss and not a win.
Are The Lott using these figures to deceive the public?

Date of experience: 12 July 2025

Reply from The Lott

Thanks for taking the time to pass on your feedback. We will pass this onto the relevant teams.

Rated 1 out of 5 stars

Useless Web Site

Its their WebSite!! It constantly shuts itself down after you are trying finalise a transaction. Time and time again.
After 3 or 4 times of going back and redoing your selections, you just give up. Usless!!! I hate having to give 1 star!

Date of experience: 03 July 2025

Reply from The Lott

Thanks for the feedback Byran. We will pass this onto the digital team.

Rated 2 out of 5 stars

The app isnt working properly while…

The app isnt working properly while selecting a ticket it wont show only says error try again later

Date of experience: 22 May 2025

Reply from The Lott

Hello Jim, please ensure your app is up to date and your aren't using a VPN as this can cause issues when trying to login.

Rated 1 out of 5 stars

Set For Life Promotion in NSW

What's the point of running a $200,000 Set for Life Promotion if NO ONE wins it throughout the promotion period. It just feels like a case or instance of false advertising.

Date of experience: 30 March 2025

Reply from The Lott

Hello, thanks for reaching out. Research indicated that customers found an upfront payment appealing in conjunction with the existing Division 1 prize. We are trialing this promotion to measure success. This is the first promotion offered for Set for Life.

Rated 1 out of 5 stars

$2 Lucky Lotteries

the $2 Lucky Lotteries, the odds are supposed to be 1 in 23. Well, I've purchased over 240 numbers in a single draw and only won 2 free tickets. The Lott capped these tickets so people can only purchase 10 numbers at a time to make the odds more fair for players. It hasn't worked, the same people keep winning the major $100,000 prize. Something is off with this game.

Date of experience: 24 February 2025

Rated 2 out of 5 stars

Disgusting payouts.

I think it is about time, that there is a minimum amount paid for wins. Instead of paying millions of dollars on first prizes share more for the lower ones. I paid $15.15 for Saturday's lotto and received a $7.90 payout. Lotto seems to have excuses for raising the costs, but the winnings are getting lower. I use to play Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays. I, now play, Saturdays and maybe a Powerball, but I'm thinking, maybe none at all.

Date of experience: 01 March 2025

Rated 5 out of 5 stars

BURN CA$H FLU$H LIE$💰 💰 💰 💰 💰 💰 💰

We all out here buying lies printed on tickets year after year so when you burn the cash always remember to flush the toilet right after. Pray you escape the monotony of everyday life to be able to read my comment laughing. 🧻🧻🧻🧻🧻 😂 #blesstrump

Date of experience: 25 February 2025

Rated 1 out of 5 stars

BEWARE of This LOTT

I received an email from these intrusive SHONKS advising they have temporarily suspended my account as they felt (made a decision on my behalf) that my recent ticket purchases raised red flags and they were concerned about my welfare. I rarely used The Lott and usually only purchase tickets when there is a massive prize on offer. The email I received I found offensive and so personally intrusive that I have requested they permanently close my account. Absolutely disgraceful actions on their behalf on controlling how I spend my money under the guise of caring for my welfare. An absolute crock of B/S. Creating a problem that didn’t exist so typical of our dysfunctional government. Do yourself a favour and find an alternative should you want to play lotteries online in privacy. Complete breach of my privacy and personal affairs. Shameful Grubs

Date of experience: 12 February 2025

Reply from The Lott

Hello Danny, please call our customer care team on 131 868 and they will be able to assist you with this.

Rated 1 out of 5 stars

Rip off

When dose Vic ever get a win NEVER! Just QLD or NSW i find this very discriminating. Wonder Why ?? Never fair to any state just to 2 out of the 5 states. Get the act together! Start Sharing the prizes around.

Date of experience: 07 February 2025

Rated 1 out of 5 stars

Garbage Website and App

Garbage Website and App. "Reset your password to lift your lock out" except that doesn't work. Always down when you want to login. Just go for a walk to the News Agent. These guys aren't spending their revenue on better development or servers.

Date of experience: 06 February 2025

Reply from The Lott

Thanks for taking the time to pass on your feedback. We will pass this on.

Rated 1 out of 5 stars

This company has useless phone service.

This company has useless phone service.
No human answer..only messages that do not assist elderly callers.
No Call Back to me offered.
I AM DISSATISFIED AND FRUSTRATED
AND A FEELING OF DISTRUST.

Date of experience: 16 January 2025

Reply from The Lott

Hello Ron, thanks for taking the time to pass on your feedback. Please feel free to email socialmedia@thelotterycorporation.com and we can assist you.

Rated 1 out of 5 stars

General Feedback

Due to my profession, I don't allow location services to be active on my devices. It was disappointing to discover that users cannot functionally use the app without active location services. So I'll continue to log in online through the website instead or purchase tickets instore. I've been a players club member for decades and I fail see any benefits today in being a registered player. For those who never win, that is the majority of player's club members, they never get a phone call. There is no other perks or bonus to being a registered player. Also, what is up with all the multiple lucky lottery winners? Last year a few people won multiple prizes of $100,000 there does appear to be some bias in that system. One can understand the odd lucky person winning two prizes years apart but one person won it 3 times in the past few years and others won it weeks and months apart. The Lucky Lotteries game system is electronically selected so there must be some unknown bias occurring within its algorithms to have that occur so frequently. As for Oz Lotto, the additional numbers were meant to generate higher prize pools but that doesn't appear to have happened much either since the change came into effect. I think instead of the App The Lott really needs to focus on better training for instore retail merchant staff. The number of sellers who don't know how to use their Lott machines in NSW is high. As a customer, I often have to talk retailers through the process of how to use the computer to manually select tickets and I've never sold lotto tickets before myself. That is poor front line quality of service.

Date of experience: 14 January 2025

Reply from The Lott

Thanks for taking the time to pass on your feedback. We will pass this onto the relevant teams.

Rated 1 out of 5 stars

Dreaming of Winning… Never!

Been buying the tickets for over 10 years by the counters or on the app and never win! They choose their own winner through people who work in Lott company! It a conspiracy!

ps. Sure you will pass it on… that all you answer to everyone…

Date of experience: 18 November 2024

Reply from The Lott

Thanks for the feedback. We will pass this on.

Rated 1 out of 5 stars

Beware of the unwanted ongoing Lott ticket charge to your account

I never take ongoing Lotto tickets but a week ago my account was debited $17+ over the past 4 weeks in the Saturday draw.I have never taken an ongoing ticket.

I reported this over a week ago but there has been no response. I reported this as advised a week ago.

I'm an older person and IMO I may have been entrapped into this by The Lott's site. Perhaps the Lott should make it clear if a person inadvertently hits this "ongoing" button with an alert that the ticket is ongoing and not a "one off". I have only buy "one off" tickets over the past 10 years.

Date of experience: 04 November 2024

Reply from The Lott

Thanks for the feedback Brian. Please call our customer care team on 131 868 and they will be able to assist you.

Rated 1 out of 5 stars

Stay Away from this scam! Protect your family!

The Lott is a scam! It doesn’t choose winners for its big prizes from the general population. The most you will ever win is the lowest prizes of up to $500 maximum! Don’t let your parents or grandparents be fooled and waste their money on this rubbish scam! It selects winners from family members and relatives of those working in the lottery office. An audit needs to be conducted of past winners!

Date of experience: 03 September 2024

Reply from The Lott

Thanks so much for your feedback. We will pass this on.

Rated 1 out of 5 stars

After waiting for my account to be …

After waiting for my account to be verified by sending a photo of my energy account I am still waiting and cannot get through on the phone number provided 131868! This morning wait time was 70mins. Ridiculous!
I won’t be using this service again! By the way I I cannot withdraw the money owed to me because of this.

Date of experience: 27 May 2024

Reply from The Lott

Hello Fran,

Sorry to hear this. We are experiencing longer wait times off the back of last weeks high jackpot. Please try calling our customer care team on 131 868 or emailing this email. customersupport@thelott.com. Hope that helps.

Rated 1 out of 5 stars

This Company Is Dishonest

After winning a small sum, they asked me to verify my ID. I submitted a NSW driver's license. After two months, I am still unable to access my winnings or account. I tried calling them several times, but after wait times of 20+ minutes, I was unable to speak with anyone. It looks like a scam to steal their customer's money.

Date of experience: 07 May 2024

Reply from The Lott

Hi San, so sorry to hear this. We require verification to ensure the safety and security of your account. Please feel free to try emailing customersupport@thelott.com. Thankyou for your feedback we will pass this on.

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